Simmons & Sons
Henley on Thames, Henley-On-Thames, RG9
4.2/5, 27 reviews
85% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction

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“Horrid Staff caught red handed lying many timesI had to ......”

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Oct 11,2015
Minithumbdown
By: 'Tom'
Oct 11,2015
10 people found
this helpful
Horrid Staff caught red handed lying many times
I had to raise an official complaint about the Simmons and Sons Henley office staff in particular Patrick Dixon. Generally they treated us very badly as renters but my main complaint is actually about the rude, unprofessional and inappropriate way your staff consistently behaved. They were caught red handed lying many times. Too many issues to list all of them but worst ones were.
Simmons were happy to rent a mouldy house which was so bad it lead to breathing difficulties.
Would not be put through to Patrick on the phone as told he was not in, but if you called using a false name would be put straight through.
Told face to face by Patrick that they could not pass on a letter to the landlord as they were on holiday, so I drove round to the landlord immediately and gave the landlord the letter personally.
The worst and final insult.......
While standing outside the branch office looking at Patrick Dixon through the window sitting at his desk, I called him on my phone. I was informed by the lady that answered that I could not speak to Patrick Dixon as she honestly could not find him
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Latest Reviews

View all Reviews 27
25th Sep 2017
reviewed by 'AlexB'
“Selling our late mother's house was a very difficult and emotional time for us. We were very grateful to receive ......”
25th Jul 2017
reviewed by 'Great'
“We sold my mothers home after she sadly passed away and were impressed with the service and support we received ......”
26th Apr 2017
reviewed by 'Deanfield'
“Ashling and Margaret have proved invaluable in their advice throughout the whole process of building and letting Deanfield Avenue in ......”
9th Mar 2017
reviewed by 'S.Pencheva'
“Poor service, lack of professionalism, don't care for her future tenants and treat the people suspiciously *. Totally disappointed!...”
15th Feb 2017
reviewed by 'Mr'
“From start to finish of our purchase Katharine of the Henley branch could not have assisted us any more professionally ......”
15th Feb 2017
reviewed by 'Noel'
“As a tenant I found all dealings with Margaret McGrory to be professional, polite, thorough, fair and responsive. She gives ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Simmons & Sons
32 Bell Street
Henley-On-Thames
Oxfordshire
RG9 2BH
01491 571111

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £385,000 £385,000
Lettings 100% 75% £1,000 £5,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 5 2 12 0 2 0 0 2
Areas covered
  • RG9
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Basingstoke, RG21
Henley on Thames, RG9
Marlow, SL7
Sherfield-on-Loddon, RG27

“Selling our late mother's house was a very difficult and ......”

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Sep 25,2017
Minithumbup
By: 'AlexB'
Sep 25,2017
0 people found
this helpful
Selling our late mother's house was a very difficult and emotional time for us. We were very grateful to receive such excellent service from Simmons & Sons. There were various bumps in the road, some of which were very challenging, but Katharine and Trevor guided us ...
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Comment on agent fees
The fees were very reasonable for the high level of service provided
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“We sold my mothers home after she sadly passed away ......”

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Jul 25,2017
Minithumbup
By: 'Great'
Jul 25,2017
0 people found
this helpful
We sold my mothers home after she sadly passed away and were impressed with the service and support we received from Katharine and the team at Henley. they were supportive and helpful all the way through the process we highly recommend the team....
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Comment on agent fees
very reasonable
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“Ashling and Margaret have proved invaluable in their advice throughout ......”

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Apr 26,2017
Minithumbup
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Margaret
By: 'Deanfield'
Apr 26,2017
1 people found
this helpful
Ashling and Margaret have proved invaluable in their advice throughout the whole process of building and letting Deanfield Avenue in Henley. Without their expertise, we would not have completed the project on time and too the high lettable standard that it is today. All in ...
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Comment on agent fees
Good
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“Poor service, lack of professionalism, don't care for her future ......”

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Mar 09,2017
Minithumbdown
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Ashling
By: 'S.Pencheva'
Mar 09,2017
5 people found
this helpful
Poor service, lack of professionalism, don't care for her future tenants and treat the people suspiciously *. Totally disappointed!...
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By: Margaret McGrory, Property Manager
Apr 25, 2017
View all comments (1)
In Ashling's defence, we appear to have no record of this applicant so I would like to refute any negative comments made here as unsubstantiated. ...

“From start to finish of our purchase Katharine of the ......”

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Feb 15,2017
Minithumbup
By: 'Mr'
Feb 15,2017
1 people found
this helpful
From start to finish of our purchase Katharine of the Henley branch could not have assisted us any more professionally and courteously. While ensuring their client (the seller) got the best deal possible we were at the same time dealt with fairly and honestly. Even ...
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Comment on agent fees
N/A
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“As a tenant I found all dealings with Margaret McGrory ......”

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Feb 15,2017
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Margaret
By: 'Noel'
Feb 15,2017
0 people found
this helpful
As a tenant I found all dealings with Margaret McGrory to be professional, polite, thorough, fair and responsive. She gives good advice, has strong local knowledge, experience and great expertise and I would recommend dealing with her for any future tenant....
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Comment on agent fees
Rates in line with market
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“Horrid Staff caught red handed lying many timesI had to ......”

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Oct 11,2015
Minithumbdown
By: 'Tom'
Oct 11,2015
10 people found
this helpful
Horrid Staff caught red handed lying many times I had to raise an official complaint about the Simmons and Sons Henley office staff in particular Patrick Dixon. Generally they treated us very badly as renters but my main complaint is actually about the rude, unprofessional ...
read full review
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“From the first moment I viewed the property I knew ......”

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Jun 13,2013
Minithumbup
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Ashling
By: 'Kim'
Jun 13,2013
2 people found
this helpful
From the first moment I viewed the property I knew it was what we wanted. I was the first to view and Ashling Fox-Wilson met me at the property to show me around. She made me feel welcome and was very helpful in explaining the ...
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“We bought our house in Henley through Gary from the ......”

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Apr 09,2013
Minithumbup
By: 'ep'
Apr 09,2013
2 people found
this helpful
We bought our house in Henley through Gary from the Henly office. We found Gary to be very helpful and professional through out the process. Always willing to help and gave very good advice....
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“Simmonds & Sons manage this property for me, I am more ......”

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Apr 09,2013
Minithumbup
By: 'Nick'
Apr 09,2013
0 people found
this helpful
Simmonds & Sons manage this property for me, I am more than happy to recommend their services as they always act in a professional manner and the staff are all extremely helpful. They have always found reliable tenants for the property and continue their excellent service ...
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“After renting our house for 4 years after we moved to ......”

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Apr 08,2013
Minithumbup
By: 'Enid'
Apr 08,2013
0 people found
this helpful
After renting our house for 4 years after we moved to Bournemouth, we decided to sell. From the very beginning Gary was pro-active in selling our old home. We lived away from the property so Gary kept in touch most weeks and even e-mailing us when ...
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“Ashling really listened to what we were actually looking for ......”

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Mar 29,2013
Minithumbup
By: 'Andrew'
Mar 29,2013
1 people found
this helpful
Ashling really listened to what we were actually looking for rather than pushing properties onto us. Once she had heard my brief it only took two viewings before we found exactly what we were looking for. The rest of the process was handled seamlessly and ...
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“Ashling was excellent. Her communication on both the phone and ......”

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Mar 25,2013
Minithumbup
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Ashling
By: 'Andy'
Mar 25,2013
1 people found
this helpful
Ashling was excellent. Her communication on both the phone and via email was always timely and thorough. When I requested an extra viewing to measure up she fitted in with me as she knew I was travelling a distance to be there. I would not ...
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“Simmons and sons have been very helpful and friendly ever ......”

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Jan 28,2013
Minithumbup
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Ashling
By: 'Nikki'
Jan 28,2013
1 people found
this helpful
Simmons and sons have been very helpful and friendly ever since I first called them. They arranged a viewing that fitted in with my schedule and were very helpful with directions as well. Ashling has been very supportive and helpful throughout the whole process and ...
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“Gary is very professional and pro active. He provided a ......”

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Jan 09,2013
Minithumbup
By: 'Stephen'
Jan 09,2013
1 people found
this helpful
Gary is very professional and pro active. He provided a healthy number of viewings from his database not just from the internet. This was invaluable as it illustrated how much time he put into marketing this particular property. He understood how to sell a property ...
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“We had used Simmons before, selling our previous property.Due ......”

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Jan 04,2013
Minithumbup
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Dean
By: 'andrew'
Jan 04,2013
0 people found
this helpful
We had used Simmons before, selling our previous property. Due to this positive experience and outcome we used them again- the same experience; gave us good information about the current market, useful tips on how to 'present' our property, and held firm on the price ...
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“Simmons & Sons acted as the letting agent for our property ......”

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Jan 03,2013
Minithumbup
By: 'John'
Jan 03,2013
0 people found
this helpful
Simmons & Sons acted as the letting agent for our property in Henley for 22 years and did an excellent job. We recently sold the property and once again they were excellent. The found a buyer very quickly and executed very well....
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“Simmons & Sons made the first time letting of our cottage ......”

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Jan 02,2013
Minithumbup
By: 'Kay'
Jan 02,2013
0 people found
this helpful
Simmons & Sons made the first time letting of our cottage very simple. They dealt with all the beaurocracy involved of which we had no experience and found a tenant for our property within days. The advice we were given as to rental values and what ...
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“We rent out farm cottages and use the simmons & Sons ......”

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Jan 02,2013
Minithumbup
By: 'Jim'
Jan 02,2013
0 people found
this helpful
We rent out farm cottages and use the simmons & Sons Basingstoke office as letting agenst. They are given notice of when we require a new tenant and have always pitched the rent at a realistic level to encourage interest, completed all the visits with prospective ...
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“I was selling my Mother's apartment and Simmons told me ......”

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Dec 31,2012
Minithumbup
By: 'VicUSA'
Dec 31,2012
1 people found
this helpful
I was selling my Mother's apartment and Simmons told me they could sel lit within 6 weeks. They were true to their word - we put it on the market at the end of OCtober, exchanged contracts at the beginning of December and will close in ...
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“All staff are very professional, friendly and helpful; very good ......”

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Dec 23,2012
Minithumbup
By: 'Vivienne'
Dec 23,2012
0 people found
this helpful
All staff are very professional, friendly and helpful; very good brochure. Despite moving to Germany prior to sale I felt well looked after and appreciated the regular communication.I was very happy with Simmons & Sons' services. Gary Duckmanton-Hibbs, Senior Negotiator, asked me whether I minded ...
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“I found the two gentlemen I dealt with extremely helpful ......”

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Jan 09,2012
Minithumbup
By: 'robin'
Jan 09,2012
5 people found
this helpful
I found the two gentlemen I dealt with extremely helpful obliging and showing a genuine interest in trying to help us. Our property took perha`ps longer than first estimated to sell. However they stuck to their task diligently. Finally when the property was sold ...
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“We were ready to rent the most expensive house Simmons ......”

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Sep 02,2011
Minithumbdown
By: 'Very'
Sep 02,2011
8 people found
this helpful
We were ready to rent the most expensive house Simmons and Sons had at that moment. However, even though we loved the house, we were forced to withdraw our interest on the day our Agreement was meant to be signed, due to the agent's unprofessional, ...
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“We used the Henley branch in our search for a ......”

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Apr 27,2011
Minithumbdown
By: 'Jen1201'
Apr 27,2011
6 people found
this helpful
We used the Henley branch in our search for a property, they were utterly hopeless. Never sent us updates, weren't interested whatsoever. We had £2million to spend so not an insubstantial amount! They also fibbed about the size of a property on the details and ...
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“Excellent. Large number of potential purchasers shown property within very ......”

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Jul 04,2010
Minithumbup
By: 'michael'
Jul 04,2010
0 people found
this helpful
Excellent. Large number of potential purchasers shown property within very short timescale. Prompt attention to to messages....
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“Ben Walpole at Henley branch of Simmons & Sons was friendly, ......”

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Jul 03,2010
Minithumbup
By: 'Terry'
Jul 03,2010
0 people found
this helpful
Ben Walpole at Henley branch of Simmons & Sons was friendly, efficient and achieved our desired selling price in a matter of days. Excellent service all round and highly recommended. ...
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“Very proactive and moved things along quickly....”

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Jul 02,2010
Minithumbup
By: 'susan'
Jul 02,2010
0 people found
this helpful
Very proactive and moved things along quickly....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

For information on Simmons & Sons Complaints Procedure please view at http://www.simmonsandsons.com/Complaints-Handling-Procedure-CHP
Last updated at 9:51 AM 26/07/2017 by Linda Thorne

Awards won by Simmons & Sons, Henley-On-Thames RG9 2BH



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