100% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
31% lettings fee satisfaction
Oct 09,2015
Oct 09,2015
3
people found
this helpful
this helpful
The most UNPROFESSIONAL, APPALLING company I have ever dealt with. Recently moved into a new flat only to find it in the exact same state as the day I viewed it weeks earlier, which was also the day the previous tenants were moving out. Their breakfast was still left on the side, grease and food splattered all up the walls, handles hanging off doors, mouldy grout, thick black unusable oven trays, and to top it off...the DIRTIEST, MOST UNHYGIENIC rug I have ever seen. I wish I had seen these reviews before doing business with this bunch of complete SCAMMERS. Their response to everything I have told them has been 'this flat is not brand new' and 'the price reflected the condition'- the most PATHETIC excuses I have ever heard. I've worked at a senior level within the client service industry and if I dealt with clients in this manner I would be fired, immediately. I do have faith however that anyone who has received this shocking service can sleep soundly because one day very soon Braemar Estates will go out of business.
What agent could do to change your mind?
They should have carried out the standard procedure for any new tenant- arranged a professional clean, re-painted the necessary walls and fixed other general maintenance issues. They should also have issued me a formal apology after the way in which we have been treated by over five of their employees.Attached Filesnbsp;
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Latest Reviews
5th Aug 2018
reviewed by 'Stephen'
20th Dec 2017
reviewed by 'Jane'
14th Nov 2017
reviewed by 'Neil'
5th Apr 2017
reviewed by 'Justin'
27th Mar 2017
reviewed by 'Alex'
Opening Hours
Address
Braemar Estates
Richmond House
Altrincham
Greater Manchester
WA142XA
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £125,000 | £125,000 |
| Lettings | 33% | 31% | £525 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 1 | 7 | 1 | 0 | 0 | 0 | 0 | 10 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 05,2018
Aug 05,2018
0
people found
this helpful
this helpful
My son transferred his flat to me. Management fee invoices had been issued prior to the transfer.The fees were paid to that previous account Brown032. They re-issued the same invoices to me on a new account they set up Brown092. Despite sending e mails ...
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Dec 20,2017
Dec 20,2017
10
people found
this helpful
this helpful
Your response to both myself and our solicitor has been extremely poor. You do not respond to post at all or e-mails in a timely fashion; correspondence that we started in July had received no response by the end of November. Having obtained a telephone ...
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Comment on agent fees
Service charge - OK, legal fees for transfer/registration - totally unjustified in the circumstances.
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Mar 08, 2018
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I 100% echo Jane Humphrey's email, since you've taken over all we have had is unproffessionalism from your organisation , you have tried to take me to court only to admit liability 2-3 years after sending me numerous letters( build up court costs).... only to settle out of court( leaving me £4-5000 out of pocket).... is this a responsible thing to do ?... has any attempt at compensation been made to reimburse my costs( no it hasn't)....... moving on in June 2015 I reported my window had steamed ...
Nov 14,2017
Nov 14,2017
1
people found
this helpful
this helpful
Paul has helped me sell my property in the Beetham towers,Manchester and I have found him to be very helpful,honest and professional. Paul answered most queries I had regarding the sale of this property immediately and when he was unavailable, he called me ...
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Comment on agent fees
Average.
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Apr 05,2017
Apr 05,2017
16
people found
this helpful
this helpful
I am reaching to describe my experiences dealing with your company. I have had to deal with so many admin errors by your team who cannot even manage a simple change of address on my account, now I am facing losing a buyer to my ...
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Mar 27,2017
Mar 27,2017
10
people found
this helpful
this helpful
An absolutely horrible company to deal with. Failed to respond to six emails over a 6 week period and telephone calls. Hate being forced to to deal with sneaky, unhelpful companies like Braemar. Avoid!!!...
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Mar 22,2017
Mar 22,2017
16
people found
this helpful
this helpful
Horrible, Truly horrible.
Frankly, I'd rather get cancer than deal with these guys. I complete agree with the previous reviews.
They seem to have a deliberate policy of not responding to email. After close to 25 emails over the last 3 years, I finally got a first ...
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Mar 01,2017
Mar 01,2017
16
people found
this helpful
this helpful
What a rip off!!!
And they don't even want to take any ownership or responsibility to resolve issues.
Will be seeking legal advice regarding this company.. I was sent a letter to pay £125 ground rent charges.. Called to make a payment within 28 days and the ...
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Comment on agent fees
Worse ever.
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Feb 13,2017
Feb 13,2017
11
people found
this helpful
this helpful
This company sends unreasonable demands for fees. They refuse to answer the phone in order to set up direct debits; it is impossible to get hold of the company. They do not send initial bills and simply send late payment demands. They are not acting ...
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Comment on agent fees
Appalling fees
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Nov 15, 2017
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As a fellow York resident and ex Braemar sufferer, I sympathise. Check out my twitter @snobinthenorth and direct message me if you want to hear our experiences and how we came through. Because they are useless, they are easy to get rid of. There are much better companies in York. ...
Jan 31,2017
Jan 31,2017
10
people found
this helpful
this helpful
I suggest if you value your sanity and your finances you have nothing to do with this company.
After 10 years of owning a flat in Leeds, and abiding by all T&Cs, this shambles of a company bought the leasehold. since then they have failed ...
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Comment on agent fees
This company makes up fees that it feels it can get away with.
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Nov 13,2016
Nov 13,2016
10
people found
this helpful
this helpful
The worst people I have ever dealt with. We were moving into a property managed by Braemar and were absolutely appalled at the state in which we found it in when we received the keys and moved in. The place was disgusting, there was mould ...
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Comment on agent fees
Too high.
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Aug 16,2016
Aug 16,2016
10
people found
this helpful
this helpful
Worst company to deal with ever. Send charges for things they failed to charge you properly for form 2 years ago, and then have the nerve to say payment is due immediately.
Also crap at onboarding new customers. took a year of repeated emails informing them ...
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What agent could do to change your mind?
badAttached Filesnbsp;
Comment on agent fees
bad
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Jun 21,2016
Jun 21,2016
6
people found
this helpful
this helpful
Braemar are the management company for my apartment block. I had a roof leak which damaged my property. I reported to Braemar on 30 July 2015. It is now June 2016 and we are no further forward. I have dealt with Alistair Keetley, Dan Dickinson, Ian Eaton and ...
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Comment on agent fees
High. But as their accounts dept is as bad as the rest of them, they haven't noticed that I haven't paid them for two years of fees. I won't be paying.
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Mar 11,2016
Mar 11,2016
4
people found
this helpful
this helpful
These are the most appalling people I have ever dealt with. They ignore every communication. They have no interest in anything but the money coming in. Awful, avoid at all times....
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What agent could do to change your mind?
Wasted moneyAttached Filesnbsp;
Comment on agent fees
Wasted money
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Oct 09,2015
Oct 09,2015
3
people found
this helpful
this helpful
The most UNPROFESSIONAL, APPALLING company I have ever dealt with. Recently moved into a new flat only to find it in the exact same state as the day I viewed it weeks earlier, which was also the day the previous tenants were moving out. Their ...
read full review
read full review
What agent could do to change your mind?
They should have carried out the standard procedure for any new tenant- arranged a professional clean, re-painted the necessary walls and fixed other general maintenance issues. They should also have issued me a formal apology after the way in which we have been treated by over five of their employees.Attached Filesnbsp;
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Oct 12, 2015
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(1)
Dear Disappointed Renter,
We took over management of your apartment from another letting agent. They conducted a check-out with their vacating tenant and charged their tenant for a clean. We apologise for and acknowledge that the standard did not meet your satisfaction and as you are aware your landlord has agreed to pay for another professional clean. The ingoing photographic inventory does not suggest or mention breakfast remains. After moving into the property, your request for a full repai ...
Jul 27,2015
Jul 27,2015
2
people found
this helpful
this helpful
Apart from SIMARC, Braemar have to be THE worst managing agents. They take your money & do nothing for you in return. I cannot believe how they stay in business! EVERY member of staff is useless. They can't take criticism either. Considering who pay their wages! ...
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Comment on agent fees
Expensive & they added on their own fees on top of contract work. To say we were shafted is an understatement.
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Jul 27, 2015
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Dear Helen, you own an apartment in a building that is served by one electricity meter. Due to this a sub agent had to be appointed to collect monies for the payment of the electricity bill.
You also own in a building that requires 24 / 7 concierge cover, any agent who manages on site staff will charge a fee for the management of holiday and sickness cover and the on site staff themselves.
Whilst we managed the building you own in there was no anti social behaviour, no issues with apartments b ...
May 13,2015
May 13,2015
1
people found
this helpful
this helpful
I went to view a property on 1 Dec 2014 with an intention of buying and made an offer. Six months on there has been communication for the agent and nor are any emails or request for a survey or my solicitor's correspondence responded to.
What a ...
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What agent could do to change your mind?
Been more responsive and act responsiblyAttached Filesnbsp;
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Jan 06,2015
Jan 06,2015
1
people found
this helpful
this helpful
Constantly add extra unjustified charges to our accounts. Never replying to emails when questioned about charges. Constant problems with the BDEC heating system with regards to charges and services. Overall the worst management company I have ever dealt with, I have never met a more ...
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Comment on agent fees
Over priced services and a lack of transparency on what charges are. Bills and charges are never sent on time.
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Mar 06, 2015
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Dear DB14 We are sorry to hear this, please can you get in touch by emailing [email protected] who will investigate the charges for the BDEC bills and respond to any other queries you have. Just to clarify, any charges levied to individual leaseholders are applied following 3 credit control letters for non-payment of service charge. Non-payment of service charge affects the managing agent's ability to pay for communal services and we advise all leaseholders of the fees that will ...
Nov 05,2014
Nov 05,2014
1
people found
this helpful
this helpful
I have been renting through them for 3 months now and there hasn't been a single day when everything in the flat has worked. Faulty taps, leaking showers, broken dishwasher, the list goes on. I reported my dishwasher as broken 4 weeks ago and it hasn't been ...
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Comment on agent fees
Braemar used another letting agent to negotiate fees, set up tenancy, etc.
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Mar 06, 2015
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Hi there, please contact [email protected] to confirm which building you live in and your apartment number so we can confirm why you may have been waiting for repairs. We always communicate anticipated repair waiting times to residents, please can you send through copies of your emails that you say went unanswered for three weeks so we can check why this may have occurred?
In terms of the repairs, we could have been waiting on the landlord to agree works or for replacement parts s ...
Oct 24,2014
Oct 24,2014
1
people found
this helpful
this helpful
I have had a number of problems with this letting agency. Firstly, I was not informed about a lot of their procedures until after I had paid my deposit. For example, they would have inspections every three months as well as gas checks and PAK ...
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What agent could do to change your mind?
Let me be there during inspections especially the final ones, only offering these during working hours is unfair. Try to fix things like broken toilets with proper equipment instead of duc tape Inform your tenants before the deposit about your procedures and extra costs.Attached Filesnbsp;
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Mar 06, 2015
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Dear KMac, All reputable letting agents inspect the property every three months on behalf of the owner of the property, this is fairly standard. The gas safety inspection is a legal requirement and due annually for your safety, as is the PAT testing. Inspections and contractors attending during working hours is not unreasonable. We always book the appointment with the tenants and you could have requested alternative appointments if they were not convenient. Strangers were not entering the proper ...
Apr 10,2014
Apr 10,2014
2
people found
this helpful
this helpful
Totally unprofessional - have caused huge financial loss by failing to respond despite in desperation appointing a surveyor to deal with them. Rude , arrogant and the surveyor Chris Eaton and his boss simply fail to respond no matter how helpful polite or indeed upset you ...
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Mar 23, 2015
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We care a great deal about the developments we manage and as such took steps to protect the service charge account and structure of this development which you own at. This may explain why you feel this way about our services.
We have since been working with you on your consent application at this development. A surveyor was appointed at our request as you had undertaken structural work without landlords' consent, which is against the covenants in your lease.
Kind regards
Braemar Estates ...
Jan 13,2014
Jan 13,2014
1
people found
this helpful
this helpful
DO NOT USE this company. They extort money from owners by attempting to sue through the courts for money not owed. They have previously clamped owners guests another form of extortion. They sue for money owed into the future when they know people pay by ...
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Feb 12, 2014
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We are sorry that the reviewer is unhappy with our service. We take allegations very seriously and respond to them fairly through procedure and investigations. To each of the allegations the reviewer has made we would respond as follows:
1. Braemar Estates employed the Management Company of the Property to collect and administer the service charge on their behalf. We are remunerated by means of a fixed fee within the service charge budget agreed in advance with our client. Failure to pay s ...
Jul 25,2013
Jul 25,2013
0
people found
this helpful
this helpful
I have rented a property through Braemar Estates for almost four years now and have been very happy with the professionalism of all staff I have dealt with. Unfortunately I am being relocated with work and the time has come to leave which does sadden ...
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Mar 21,2013
Mar 21,2013
2
people found
this helpful
this helpful
This Company is a joke ! Do not bother wasting money using them.
I've spent 3 months calling to get my door entry system working! Every time I've been told they will call me back . I can't have visitors unless they can call when they are out ...
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What agent could do to change your mind?
Actually calling someone back after 37 phone calls would be a start ! Then dealing with problems ??? ... Basically doing what they are paid forAttached Filesnbsp;
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Mar 25, 2013
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Please call the office on 0161 929 2300 and ask to speak to the Managing Director to discuss your problem. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We took over management of your apartment from another letting agent. They conducted a check-out with their vacating tenant and charged their tenant for a clean. We apologise for and acknowledge that the standard did not meet your satisfaction and as you are aware your landlord has agreed to pay for another professional clean. The ingoing photographic inventory does not suggest or mention breakfast remains. After moving into the property, your request for a full repaint was not sanctioned by your landlord (not Braemar Estates). The level of wear and tear on the walls is fair for a property that has been repainted circa 18 months previously. Furthermore, at no point when viewing the apartment you requested a full repaint with a Braemar representative. There was a water stain in the bedroom cupboard which required repainting – as explained at your viewing, this was actioned and completed prior to you moving in.
Kind regards
Braemar Estates