33% lettings valuation accuracy
33% lettings fee satisfaction
Oct 09,2015
Oct 09,2015
3
people found
this helpful
this helpful
It went from bad to worse, I will only list some things as they were getting worse and worse till I now moved out.
1. For 4 years in a row charged us £120pounds administrative charge- even through there was no changes to tenants or to the property or anything really.
2. When they informed me they would come for inspection- I said I would be there to show them the mould issue. I took a day off and would wait to show them the problem- they never showed up. When I called asking, they couldn't even say why no one showed up.
3. When in January I asked them to contact the landlord as the house needed attention- as it was cold and there was mould coming up on walls in one of the rooms- for 3 weeks each time I called, the agency told me that they cannot get hold of the landlord, with answers like "when the landlord doesn't want to do it-he won't do it, there is nothing we can I about it" and "do you want to give your notice if you are not happy? and move out!?". When I got fed up and called my landlord myself one Wednesday evening- on Saturday morning the landlord and his all crew were in the house, removing floor boards, fitting in special hollow bricks to improve ventilation, painting the whole room with antibacterial pain. The landlord told me he hadn't heard from them at all!
4. They asked for £300 pounds per person for signing a new rental agreement- even though the new tenants did not have to be found- I found them! so no advertising fees, no viewings on property needed doing. Pure rip off! In my new house I paid £120 and do not know anyone who would have EVER paid this much of agency fee!
5. I have demanded finally to change the agreement into a STANDARD agreement, so that it moves to a rolling month with a one month notice. But when I gave one month notice to the agency, they still demanded that the rental should carry on till end of a paying period- which is extra half a month.
When I asked to have my bond paid back 3 weeks after the end of the paying period- the agency kindly informed me, that the new tenants haven't signed their contract yet- so they will not release my deposit from the DPS until new contract on the house will have been signed!!!!
5. When I asked them to provide me with a document that shows that they are legally allowed to keep my bond until new tenants move in-despite my notice- Julie informed me that they have already contacted the new tenants and as soon as they sign- they will release my bond- ignoring completely the fact that I have moved out a month before after a full month notice!
AND THEN she told me that I WAS STILL ON THE CONTRACT-which was the reason for them not to release my deposit!
Stay away from them. Most unhelpful and ignorant people- and such money grabbers-for nothing!
DO NOT RECOMMEND!
1. For 4 years in a row charged us £120pounds administrative charge- even through there was no changes to tenants or to the property or anything really.
2. When they informed me they would come for inspection- I said I would be there to show them the mould issue. I took a day off and would wait to show them the problem- they never showed up. When I called asking, they couldn't even say why no one showed up.
3. When in January I asked them to contact the landlord as the house needed attention- as it was cold and there was mould coming up on walls in one of the rooms- for 3 weeks each time I called, the agency told me that they cannot get hold of the landlord, with answers like "when the landlord doesn't want to do it-he won't do it, there is nothing we can I about it" and "do you want to give your notice if you are not happy? and move out!?". When I got fed up and called my landlord myself one Wednesday evening- on Saturday morning the landlord and his all crew were in the house, removing floor boards, fitting in special hollow bricks to improve ventilation, painting the whole room with antibacterial pain. The landlord told me he hadn't heard from them at all!
4. They asked for £300 pounds per person for signing a new rental agreement- even though the new tenants did not have to be found- I found them! so no advertising fees, no viewings on property needed doing. Pure rip off! In my new house I paid £120 and do not know anyone who would have EVER paid this much of agency fee!
5. I have demanded finally to change the agreement into a STANDARD agreement, so that it moves to a rolling month with a one month notice. But when I gave one month notice to the agency, they still demanded that the rental should carry on till end of a paying period- which is extra half a month.
When I asked to have my bond paid back 3 weeks after the end of the paying period- the agency kindly informed me, that the new tenants haven't signed their contract yet- so they will not release my deposit from the DPS until new contract on the house will have been signed!!!!
5. When I asked them to provide me with a document that shows that they are legally allowed to keep my bond until new tenants move in-despite my notice- Julie informed me that they have already contacted the new tenants and as soon as they sign- they will release my bond- ignoring completely the fact that I have moved out a month before after a full month notice!
AND THEN she told me that I WAS STILL ON THE CONTRACT-which was the reason for them not to release my deposit!
Stay away from them. Most unhelpful and ignorant people- and such money grabbers-for nothing!
DO NOT RECOMMEND!
What agent could do to change your mind?
They could speak to the landlord timely and inform me of the contact. They could offer us a standard agreement when they knew that we are going to be there long term- or could speak to the landlord about changing the agreement at least, rather than ignore us completely and take the money every year for NOTHING. They could accept my notice and pay me the bond when I moved out - especially that I made sure that the landlord wasn't going to loose a penny on me moving out- as he is a great guy and wouldn't want the agency to rip him off when I found tenants easily for him for the property. They could call me and apologise that they have forgotten to acknowledge my notice? They could have released my bond when I moved out and the house was not damaged in any way? More than anything - They could have just been DECENT and human and honest and fair. On top of that- When I called yesterday- I requested from Vicky- who answered my call, to put me through to the agency manager to complaint. Very quickly I heard in response that the manageress was in a meeting. I asked for email contact to be sent to me, so that I can write to her with my complaint- and hey hoo, it is Wednesday evening now, and I am still waiting to receive the contact details. Because for the agency it is sooooo hard to send an email.Attached Filesnbsp;
Comment on agent fees
See above. A joke, not a reasonable fee.
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Latest Reviews
1st Jun 2024
reviewed by 'Anne'
10th Jan 2023
reviewed by 'Chris (Rhys' mum)'
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reviewed by 'Soo Mei Fong'
7th Feb 2022
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3rd Dec 2021
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10th Sep 2020
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 33% | 33% | £400 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 9 | 0 | 1 | 1 | 0 | 0 | 1 |
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Jun 01,2024
Jun 01,2024
0
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I found the agent helpful, cheerful and professional. The rental property found was perfect for my immediate needs....
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Jan 10,2023
Jan 10,2023
0
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Angus was really VERY helpful in nursing me and my son through the nerves of buying son's first home in York. As someone who has just sold a home with another agent, and has for months been trying to sell another (neither in York) I ...
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Sep 13,2022
Sep 13,2022
0
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this helpful
Had been used Bridgeford letting service for numerous of times, found very satisfied, I alway remember the reason that I decided to give Bridgeford!s letting a chance to market my property to let, it was because I had a meeting with Miss Lauren Sankey ...
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Feb 07,2022
Feb 07,2022
0
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They were great, I have not had a problem with them, they were friendly from the word go and made sure everything ran smoothly...
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Dec 03,2021
Dec 03,2021
0
people found
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The worst letting agent I have ever had the misfortune of dealing with.
Refused to contact the landlord about important fixes that needed to happen (didn’t have a working shower for 2 years!) and when I tried to follow up I was fobbed off every ...
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Sep 10,2020
Sep 10,2020
1
people found
this helpful
this helpful
Selling a property in York following the death of my mother. Bridgfords were a very slick sell to my sister but the reality was far different. House was hugely overvalued and as a result the 'great deal' fixed fee we agreed to was higher in ...
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Sep 04,2020
Sep 04,2020
1
people found
this helpful
this helpful
Useless at communication between ourselves and the landlord. Actually the landlord was ok. But due to bridgford's mishandling and the age it took to get repairs ( we went 9 months without a back gate- our landlord only knew there was an issue a few weeks before ...
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May 05,2018
May 05,2018
0
people found
this helpful
this helpful
I'm extremely disappointed with how Bridgford handled my application to lease a property in York.
I'm not angry just that I didn't get it- it happens. I'm angry because in this case it wasn't a better offer from someone else, or a failed reference, or ...
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Dec 18,2016
Dec 18,2016
5
people found
this helpful
this helpful
Without a doubt the worst letting office in the country, awful customer service, rude staff, incompetent, filtering down from the top, ridiculous fees, terrible maintenance (if they come at all), would never recommend Sh*tfords to anyone, please avoid at all costs....
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Comment on agent fees
bad
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Oct 09,2015
Oct 09,2015
3
people found
this helpful
this helpful
It went from bad to worse, I will only list some things as they were getting worse and worse till I now moved out.
1. For 4 years in a row charged us £120pounds administrative charge- even through there was no changes to tenants or to the ...
read full review
read full review
What agent could do to change your mind?
They could speak to the landlord timely and inform me of the contact. They could offer us a standard agreement when they knew that we are going to be there long term- or could speak to the landlord about changing the agreement at least, rather than ignore us completely and take the money every year for NOTHING. They could accept my notice and pay me the bond when I moved out - especially that I made sure that the landlord wasn't going to loose a penny on me moving out- as he is a great guy and wouldn't want the agency to rip him off when I found tenants easily for him for the property. They could call me and apologise that they have forgotten to acknowledge my notice? They could have released my bond when I moved out and the house was not damaged in any way? More than anything - They could have just been DECENT and human and honest and fair. On top of that- When I called yesterday- I requested from Vicky- who answered my call, to put me through to the agency manager to complaint. Very quickly I heard in response that the manageress was in a meeting. I asked for email contact to be sent to me, so that I can write to her with my complaint- and hey hoo, it is Wednesday evening now, and I am still waiting to receive the contact details. Because for the agency it is sooooo hard to send an email.Attached Filesnbsp;
Comment on agent fees
See above. A joke, not a reasonable fee.
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Aug 19,2014
Aug 19,2014
2
people found
this helpful
this helpful
Useless never get back to you
Took money from my rent when the tenant should have paid said they made a mistake and still nothing happened.
Told them i need two quotes before any work took place, again they just carried on and ripped me ...
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Jun 04,2014
Jun 04,2014
5
people found
this helpful
this helpful
The inital fees are very high - more so than other letting agencies. The communication is poor, the staff are rude and seldom get back to you. I ring and there is no one manning the desks, it just rings. I email and they respond ...
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What agent could do to change your mind?
Answering the phone, responding to emails, dealing with issues in a timley manner, being polite, reducing there fees significantly because there is no way that what they charge amounts to what they actually do and it is super high compared to other agencies. Had I have known I would have never viewed the property in the first place. They need to be more transparent and upfront about thier fees, but they are not.Attached Filesnbsp;
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Jan 27,2014
Jan 27,2014
3
people found
this helpful
this helpful
Overall disappointed with the service we as a family were provided. By far the least personal and empathic estate agent we have dealt with :-(
I will not be recommending to friends/family. Customer service skills need improving....
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Sep 13,2013
Sep 13,2013
4
people found
this helpful
this helpful
Worst estate agent ever used
They lie, charge far too much and then dissapear off the radar. You always have to chase everything yourself, never get confirmation, even when you ask for confirmation when something is happening ie: something being fixed in the house. Good ...
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What agent could do to change your mind?
lower fees, better customer service and communicationAttached Filesnbsp;
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Feb 13, 2014
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(2)
I completely agree, the carpets are disgusting from the previous tenants, and walls etcc, they promised it'd all get replaced and fixed for us but did it hell, been chasing bridgfords and countrywide for 6 months about it for them to turn around and tell us they won't be doing it, ahahahaha piss take. And then we decide to leave after six months as that's what we specifically told them on the first day, and they refuse to let us, telling us we owe them 3,500k because they signed us up for a 12 m ...
Aug 13,2013
Aug 13,2013
0
people found
this helpful
this helpful
Brilliant experience with them, much much better than my previous agent.
Their fees were a little bit high, but they actually negotiated on them and introduced us to a flat we love and a landlord who's a pleasure to deal with.
Ask ahead about all ...
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Aug 13,2013
Aug 13,2013
4
people found
this helpful
this helpful
Bridgfords were very very positive when I took them on as letting agents for my property in York. However, swiftly after signing with them I found them to be difficult to get hold of, and unhelpful when I could get hold of them. I initially ...
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Jul 25,2013
Jul 25,2013
3
people found
this helpful
this helpful
Terrible terrible customer service. The staff are rude and speak to people as if they are stupid. In the probably 20+ conversations I have had when they have promised to ring me back they have NEVER done this. I had to constantly chase references both moving ...
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What agent could do to change your mind?
I would expect my agency fee and contract renewal fee back in full before I would even consider suggesting or using this agent.Attached Filesnbsp;
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Oct 23,2012
Oct 23,2012
3
people found
this helpful
this helpful
Bridgfords is just another name for Countrywide lettings (check their own website). It's painting over the cracks (probably at the former tenants expense) you can't polish a turd. Same rude staff, same scamming ways, they use dodgy one man bands to fake receipts for work ...
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What agent could do to change your mind?
The whole group needs to stop ripping off people and remember we're your customers!Attached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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