33% lettings valuation accuracy
60% lettings fee satisfaction
Oct 02,2015
Oct 02,2015
0
people found
this helpful
this helpful
Lets Direct managed a brand new flat and brand new house of ours for a few years. In that time the different tenants they placed in our flat caused numerous damage to it. The last tenants left it dirty and unclean, Lets Direct asked for the keys to clean it, they didn't, took the flat back off them and spent over £1000 repairing it back to a decent condition. They refused to give us the last tenants deposit and hadn't registered it with a tenancy deposit scheme for us to try get it.
The house was let to a family that stayed there around 5 years claiming benefits,we wanted them evicted and Lets Direct said they couldn't because the tenants owed Lets Direct money. The payments to us were consistently late and not always the full amount. When we decided to manage the house ourselves and went to inspect the house, major alterations had been made to the building without our knowledge or consent. The open plan living dining area was walled up to make a bedroom, the garage was made into a play area for their children and they had cut a doorway themselves through a load bearing wall, several other modifications had been made to the electrics and plumbing without our knowledge or consent. The tenants said they asked Lets Direct if the mods could be made and Lets Direct said we, the owners, had given permission. Total lie, they did not ask us for these mods to be made, all they asked is if they could redecorate ie paint. Lets Direct had been lying to the tenants and us. When we took the house back from the tenants it took 3 months and £7000 to return the house to its original condition.
The account statements for both properties were handed to our accountant as they made no sense to us or the accountant, who eventually found Lets Direct owed us nearly £10,000 that Lets Direct had received and not paid to us for both properties over the years.
After being in touch with solicitors, sheriffs,trading standards and even the police, we were informed Lets Direct were known to the sheriffs and trading standards, they had been performing like this for years, but there was nothing they could do due to the laws in Scotland.
We acknowledge the huge costly mistakes we made in not reclaiming our properties from Lets Direct sooner, it was a very severe lesson learnt. The biggest shame is that due to the laws in Scotland, nothing could be done to stop Lets Direct trading and reclaiming our costs from them.
Cannot stress enough what a huge risk you would be taking by letting Lets Direct manage your properties.
This company alone deserves the attention of investigation by TV's Dominic Littlewood and highlights the need for regulation of letting agents.
The house was let to a family that stayed there around 5 years claiming benefits,we wanted them evicted and Lets Direct said they couldn't because the tenants owed Lets Direct money. The payments to us were consistently late and not always the full amount. When we decided to manage the house ourselves and went to inspect the house, major alterations had been made to the building without our knowledge or consent. The open plan living dining area was walled up to make a bedroom, the garage was made into a play area for their children and they had cut a doorway themselves through a load bearing wall, several other modifications had been made to the electrics and plumbing without our knowledge or consent. The tenants said they asked Lets Direct if the mods could be made and Lets Direct said we, the owners, had given permission. Total lie, they did not ask us for these mods to be made, all they asked is if they could redecorate ie paint. Lets Direct had been lying to the tenants and us. When we took the house back from the tenants it took 3 months and £7000 to return the house to its original condition.
The account statements for both properties were handed to our accountant as they made no sense to us or the accountant, who eventually found Lets Direct owed us nearly £10,000 that Lets Direct had received and not paid to us for both properties over the years.
After being in touch with solicitors, sheriffs,trading standards and even the police, we were informed Lets Direct were known to the sheriffs and trading standards, they had been performing like this for years, but there was nothing they could do due to the laws in Scotland.
We acknowledge the huge costly mistakes we made in not reclaiming our properties from Lets Direct sooner, it was a very severe lesson learnt. The biggest shame is that due to the laws in Scotland, nothing could be done to stop Lets Direct trading and reclaiming our costs from them.
Cannot stress enough what a huge risk you would be taking by letting Lets Direct manage your properties.
This company alone deserves the attention of investigation by TV's Dominic Littlewood and highlights the need for regulation of letting agents.
Comment on agent fees
¢â‚¬Å“the fees were a flat rate of ‚£50, however as they did not perform inspections, did not inform of us of any of the dangerous structural changes or modifications to the wiring, plumbing and heating, did not have an inventory, did not produce clear rent statements, did not make regular rent payments to us, did not ensure the properties were left in a clean, safe condition-i would say they did not deserve the fees.¢â‚¬Â
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
25th Oct 2015
reviewed by 'Diane'
25th Oct 2015
reviewed by 'tracey'
5th Oct 2015
reviewed by 'John'
2nd Oct 2015
reviewed by 'shahed'
30th Sep 2015
reviewed by 'Gill'
Opening Hours
Address
Let Direct (Bedfordshire)
178 Grahams Road
Falkirk
Stirlingshire
FK2 7BY
01324 227 577
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 33% | 60% | £400 | £550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 25,2015
Oct 25,2015
2
people found
this helpful
this helpful
Let Direct took over the management of a number of our properties (20+) and we were very unhappy with their management of them. We gave them notice that we were moving to another agent and they have refused to hand over any of the keys, kept ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25,2015
Oct 25,2015
0
people found
this helpful
this helpful
i have been a tenent with let direct for about ten month and i have to say this is 1 of the best letting agents i have ever been with everything went like clock work got me moved in so quick and all staff were great ...
read full review
read full review
Comment on agent fees
great
Was this helpful?
Yes
Yes
Oct 05,2015
Oct 05,2015
0
people found
this helpful
this helpful
I am very disappointed to read a review left by my tenant Claire Jordan, which i have attached below. Let Direct informed me about the work over 2 and a half months ago. Being a responsible landlord and knowing that the tenant has two small children. ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03, 2016
View all comments
(1)
I don't know what on earth is going on with this John McKenzie person. I am the Claire Jordan who left the initial review, and far from being "John McKenzie"'s tenant, I've never heard of him. My landlord's name was David Moncur. Nor do I have any children, small or otherwise (chance would be a fine thing, at my age) although I do have an aged mother. I don't know if McKenzie has confused me with somebody else, or whether he's a sock puppet. ...
Oct 02,2015
Oct 02,2015
0
people found
this helpful
this helpful
Lets Direct managed a brand new flat and brand new house of ours for a few years. In that time the different tenants they placed in our flat caused numerous damage to it. The last tenants left it dirty and unclean, Lets Direct asked for ...
read full review
read full review
Comment on agent fees
¢â‚¬Å“the fees were a flat rate of ‚£50, however as they did not perform inspections, did not inform of us of any of the dangerous structural changes or modifications to the wiring, plumbing and heating, did not have an inventory, did not produce clear rent statements, did not make regular rent payments to us, did not ensure the properties were left in a clean, safe condition-i would say they did not deserve the fees.¢â‚¬Â
Was this helpful?
Yes
Yes
Sep 30,2015
Sep 30,2015
3
people found
this helpful
this helpful
Moved into a property with no heating/hot water and a damaged ceiling. Was told it would be fixed in 2 days. I waited for 7 weeks before moving out of the property. I must have phoned them 100 times just to be told today, tomorrow the engineer ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
