100% sales valuation accuracy
100% sales fee satisfaction
76% lettings valuation accuracy
87% lettings fee satisfaction
Oct 02,2015
Oct 02,2015
81
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this helpful
Dexters Kingston are Bullies.
I signed their Letter of Agreement on a Monday and emailed it back to them, online and tried to cancel the agreement 2 days later and was told it would be put on hold and I said No, I want to cancel and was told by them I'd need to pay a Withdrawal fee of around £1160! This is ridiculous as we have a right to cancel within 14 days of signing if it's not signed in their office and The Property Ombudsman Code of Practice clearly states they we have a right to cancel! I've spoken to a number of different estate agents and to the Property Ombudsman directly and they all agree I have a right to cancel. They wrote to me 5 days after I signed and said because they're removing my property from the market within the contractual period I need to pay - but it was NEVER put on their market to begin with! They haven't spoken to me about EPCs, no floor measurements have been taken, no photos have been taken! It's so early on in the process that I cancelled before any of this started!
their Terms & Conditions does not mention ANYWHERE about Right of Cancellation, I've seen Your Move and Curchods' contracts and they have info on there about Notice to Cancel, etc. but Dexters don't mention this.
There are supposed to have everything agreed in writing upfront for me before I sign if they want to charge me anything during the 14 day cancellation period which they have not done. They are a member of the Property Ombudsman yet they are in breach of the Code of Practice!
They said they would kindly waive this fee if I choose to market with them again when I want to sell. I don't want to use them, ever now!
Just read a few other reviews on here about Dexters and shocked to read others too, have suffered at the hands of them being so unprofessional*. They are bullying me into selling with them and I'm not comfortable with that!
I am still in dispute with them and hope they will back down as I will be taking matters further. Other estate agents told me to report them to Office of Fair Trading too because of the way they are conducting business and refusing my right to cancel.
Arghhhh! I will not be recommending them!
I signed their Letter of Agreement on a Monday and emailed it back to them, online and tried to cancel the agreement 2 days later and was told it would be put on hold and I said No, I want to cancel and was told by them I'd need to pay a Withdrawal fee of around £1160! This is ridiculous as we have a right to cancel within 14 days of signing if it's not signed in their office and The Property Ombudsman Code of Practice clearly states they we have a right to cancel! I've spoken to a number of different estate agents and to the Property Ombudsman directly and they all agree I have a right to cancel. They wrote to me 5 days after I signed and said because they're removing my property from the market within the contractual period I need to pay - but it was NEVER put on their market to begin with! They haven't spoken to me about EPCs, no floor measurements have been taken, no photos have been taken! It's so early on in the process that I cancelled before any of this started!
their Terms & Conditions does not mention ANYWHERE about Right of Cancellation, I've seen Your Move and Curchods' contracts and they have info on there about Notice to Cancel, etc. but Dexters don't mention this.
There are supposed to have everything agreed in writing upfront for me before I sign if they want to charge me anything during the 14 day cancellation period which they have not done. They are a member of the Property Ombudsman yet they are in breach of the Code of Practice!
They said they would kindly waive this fee if I choose to market with them again when I want to sell. I don't want to use them, ever now!
Just read a few other reviews on here about Dexters and shocked to read others too, have suffered at the hands of them being so unprofessional*. They are bullying me into selling with them and I'm not comfortable with that!
I am still in dispute with them and hope they will back down as I will be taking matters further. Other estate agents told me to report them to Office of Fair Trading too because of the way they are conducting business and refusing my right to cancel.
Arghhhh! I will not be recommending them!
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Latest Reviews
7th Oct 2022
reviewed by 'RJG'
27th Jan 2022
reviewed by 'Alka'
27th Jan 2022
reviewed by 'Hanan'
8th Dec 2021
reviewed by 'Wellington'
Opening Hours
Address
Dexters
4 Wood Street
Kingston upon Thames,London
Greater London
KT1 1TG
020 8546 3555, 020 8546 3003
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £767,500 | £767,500 |
| Lettings | 76% | 87% | £850 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 3 | 31 | 6 | 3 | 0 | 2 | 1 | 2 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 07,2022
Oct 07,2022
0
people found
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After struggling for 4 months to find a flat, Alex was very supportive in helping me and my friends find our new home. He has been responsive, answered all of our queries and questions and has been very understanding and helpful. Thank you Alex for making ...
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Oct 11, 2022
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Dear Alex, Thank you for taking the time to leave such a wonderful review. Your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Rebecca Hodgson, Customer Relations Team ...
Sep 22,2022
Sep 22,2022
0
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It was really great experience with Ms. Amelia throughout the discussion and provided useful information to ease our searches for new flat. Much appreciated. Thanks Saud....
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Sep 29, 2022
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We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Amelia, and hope we can help again in the future. Kind regards, Ria Burton, Customer Relations Tea ...
Mar 22,2022
Mar 22,2022
0
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We were very impressed with Dexters. Ben was highly professional and extremely supporting in accommodating our needs. He worked quickly and was very clear as what we needed to do to secure our rental apartment. Will definitely use them again and would highly recommend them...
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Mar 30, 2022
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Dear Val, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Ria Burton, Customer Relations Team ...
Jan 27,2022
Jan 27,2022
0
people found
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Katrina was extremely helpful and always there to answer any questions we had, she handle selling of our property very professionally. Thank you so much to all the team who played a part in helping us.
Tom & Alka Lawrence...
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Jan 31, 2022
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Dear Tom and Alka, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Kingston office will be thrilled to read this. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Ria Burton, Customer Relations Team ...
Jan 27,2022
Jan 27,2022
0
people found
this helpful
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Jack Morgan at Dexter’s Kingston was extremely helpful . He helped me a lot with his excellent services and professional way to deal with clients. He is brilliant, he knows how to make customer satisfied. Thank you very much Jack. You are so good. I ...
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Jan 31, 2022
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Dear Hanan, Thank you for taking the time to leave a great review regarding your experience with Jack. Your positive feedback motivates the team as their effort are acknowledged. We hope that we can assist you in the future. Kind regards, Ria Burton, Customer Relations Team ...
Dec 08,2021
Dec 08,2021
0
people found
this helpful
this helpful
Alex Fraser was very helpful and effective in his job . He helped finding me and my family a nice home within few days, in a beautiful location.
All in all Dexters have been incredibly responsive in finding properties so I would definitely recommend you to ...
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Jan 13, 2022
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Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team ...
Oct 24,2021
Oct 24,2021
2
people found
this helpful
this helpful
Don't even try getting their service if you don't want to be homeless in the middle of everything. NO STARS IF POSSIBLE.
My partner and I have not seen it coming. or anyone in behalf of Dexters didn't even have the decency to email my ...
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Oct 26, 2021
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Thanks for your response. She had called yesterday, Monday, but I was at work in the hospital all day. However, she have not left an email though but had committed to call me back on Thursday. ...
May 26,2021
May 26,2021
0
people found
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I have been impressed by the professional and courteous service provided by this company. I liaised with Emily and found her to be efficient, polite and well organised. Her advice was knowledgeable and based on experience....
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Jun 10, 2021
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Dear Jane, Thank you for your kind comments in relation to Emily. I will ensure that these are fed back to her Manager and are pleased to hear that you have had a great experience with Dexters. Kind regards, Sarah Tranter ...
Jan 27,2021
Jan 27,2021
1
people found
this helpful
this helpful
I would strongly recommend not using Dexters when looking to rent a flat.
The conduct of the Chiswick office in particular Aaron Fakolujo was so bad and threatening that I actually reported their conduct to the police.
From my personal experience I would strongly recommend ...
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Jan 28, 2021
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Dear B.Fildes, I am concerned to read your review, however we have been unable to locate your details on our database. Please can you contact me at [email protected] with further information. Kind regards, Sarah Tranter ...
Nov 14,2019
Nov 14,2019
0
people found
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this helpful
Stacie Pardoe at Dexters is very professional and is managing the issues very well. She is very friendly! Highly recommended! Stacie, thank you for your help! Best wishes, Liu...
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Dec 01, 2020
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(1)
Dear Liu, Thank you for your fantastic feedback regarding Stacie. I will ensure that this is passed onto Stacie and her manager, who I am sure will be thrilled by your comments. Kind regards, Sarah Tranter ...
Nov 14,2019
Nov 14,2019
0
people found
this helpful
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After several exchanges of emails and phone calls regarding the rented property me and my family live at, finally had the pleasure of meeting Stacie during one of the regular visits. All the work she has been doing with/for us has always proven to ...
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Jul 30,2019
Jul 30,2019
0
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Stacie at Dexters is great. She is always meets my three Ps that I look for in a property manager: prompt, personable, and polite. I have had a few issues with the property I am in (my fault!), but Stacie has helped to resolve. I ...
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Aug 12, 2019
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Dear Adam, We are really pleased to read your positive review regarding the service from our Kingston Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team ...
Jul 02,2019
Jul 02,2019
0
people found
this helpful
this helpful
Penny at Dexters in Kingston is very helpful and supportive of our issues. She does all she can, together with the maintenance team, to keep us informed throughout the process to fix any littlw problem....
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Aug 12, 2019
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Dear Annamaria, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kingston Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team ...
Jun 20,2019
Jun 20,2019
0
people found
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this helpful
Continues the good work after Paul moved on. Efficient , friendly and timely. Sorts out issues. Keep up the good work Stacie !...
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Comment on agent fees
Ok
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Jun 18,2019
Jun 18,2019
0
people found
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this helpful
Good to meet Joanna who has just taken over the letting portfolio which includes our flat at Queens Reach. She was aware that we had a call out recently when our immersion heater failed to work. Turned out to be attached to a clock which ...
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Comment on agent fees
Not applicable - we are the tenants
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Jun 14,2019
Jun 14,2019
0
people found
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.Stacie Pardoe paid me a visit yesterday and was very gracious, and she was always very helpful and polite. My family and I are very pleased with her performance in helping us. Thank you Stacie
by Patricia ....
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Aug 12, 2019
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Dear Patricia, We greatly appreciate you putting aside the time to submit a review about our Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team ...
May 17,2019
May 17,2019
0
people found
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Would just like to say the fantastic service we have received from Paul over the past year. He was managing the property & was outstanding help when we had the fire, kept in contact regularly & made sure we were ok directly afterwards & throughout the refurb also ...
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Aug 12, 2019
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Dear John, We are really pleased to read your positive review regarding the service from our Kingston Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team ...
May 10,2019
May 10,2019
0
people found
this helpful
this helpful
Stacie has always been very prompt to answer queries and can take the initiative to forestall any difficulties that may arise. She is friendly and cheerful, always pleasant to talk to and endlessly helpful if anything turns awkward.
Well done, Stacie....
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Comment on agent fees
No comment
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Aug 12, 2019
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We greatly appreciate you putting aside the time to submit a review about our Kingston Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team ...
Apr 15,2019
Apr 15,2019
1
people found
this helpful
this helpful
there should be a zero star rating
dont use these people
they are decietful *
they got me into legal and financial difficulties and the 2 mentioned above are not even listed for review
a bunch of failed property investors end up at dexters!!!!...
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Comment on agent fees
the pits
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Apr 16, 2019
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Dear Sir/Madam, I am concerned to read your review and ask that you contact me as a matter of urgency to discuss this matter further at [email protected]. Kind Regards, Marilyn Plews Customer Relations Team ...
Mar 29,2019
Mar 29,2019
0
people found
this helpful
this helpful
Dexters have provided a great service and an extremely high number of viewings for my property. Would not hesitate to recommend...
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Comment on agent fees
Very fair
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Feb 21,2019
Feb 21,2019
0
people found
this helpful
this helpful
Excellent service all the time very satisfied with her service .very honest and active she took always the matter seriously
Wishing her all the best....
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Comment on agent fees
Good
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Feb 18,2019
Feb 18,2019
1
people found
this helpful
this helpful
Excellent Service all the time, polite attitude and use an efficient way to manage the property issues. Very satisfied with her service....
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Comment on agent fees
Good
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Feb 07,2019
Feb 07,2019
0
people found
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Paul Ford manages the liaison between myself and my tenants in a very positive and proactive way. He keeps me updated and I feel confident in his actions and judgement....
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Comment on agent fees
fair
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Jan 30,2019
Jan 30,2019
1
people found
this helpful
this helpful
We have now had our property rented out through Dexters in Kingston for well over a year and we are absolutely delighted with the service that we have had, particularly from Paul Ford and Sonia De Abreu.
Both individuals go out of their way to ...
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Comment on agent fees
Reasonable fees for a brilliant service!
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Jan 14,2019
Jan 14,2019
0
people found
this helpful
this helpful
Paul Ford makes you rethink the typical stereotype of an estate agent! Works with you and understands views of tenants!...
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Oct 09,2018
Oct 09,2018
7
people found
this helpful
this helpful
Horrible service they didn't help me they live me in last minute to think everything is ok and I can move after they said we need guarantor when we finde one something still was wrong we want to took with them to finde way before ...
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Sep 26,2018
Sep 26,2018
0
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Paul has done a great job in maintaining the property and ensuring that if any issues arise they are fixed promptly....
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Nov 13, 2018
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Dear Faiz, thanks for your kind comments regarding Paul in our Property Management team which I will pass on to him. We really appreciate you posting this review and would like to wish you all the best. Kind regards Marilyn ...
Sep 23,2018
Sep 23,2018
0
people found
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this helpful
In the last year Paul Ford has been great...he has dealt with the tenants, and issues arising with my, flat very quickly, efficiently and effectively....
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Comment on agent fees
reasonable
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Nov 13, 2018
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Thank you so much for your comments in respect of your Property Manager Paul. It's so encouraging when our clients take the time to post a review like this and I know he will be delighted. Many thanks again. Kind regards - Marilyn ...
Sep 09,2018
Sep 09,2018
10
people found
this helpful
this helpful
I entered the dexters agents in kingston to each for a flat for me and my bestfriend for the new academic year. We was approached by an agent called Nancy who showed us a few properties suitable to our match we had booked these viewings ...
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Comment on agent fees
n/a
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Aug 28,2018
Aug 28,2018
0
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I have found Dexters to be very prompt and professional whenever I have had an issue that needs addressing. In particular Paul Ford is always polite, personable and very approachable and gets the job done with minimal fuss....
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Sep 03, 2018
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Dear Annie,
Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Stacie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Further to your recent communication with us on this matter, I can confirm our Managing Director has been in direct contact with you and we have now amicably resolved the matter and reached a successful conclusion.
Thank you once again for your feedback and I wish you all the very best for the future.
Yours sincerely
Marilyn Plews | Customer Services Manager