88% sales valuation accuracy
83% sales fee satisfaction
Oct 02,2015
Oct 02,2015
6
people found
this helpful
this helpful
My partner and I have dealt with the Cj Hole branch located in Southville and had problems since the first day. First the agent who was responsible for the property we were interested in said that the tenancy term could be 6 months (we asked him as soon as they called us back after viewing the flat because that was the term we were looking for) so we agreed and paid £598 for a holding deposit. After they had received the money they contacted me again to say that the landlord was only interested in a 12 months contract, even though they had already told me that there was no problem with a 6 months tenancy term. We insisted that we would like a 6 months contract so they said to me they would contact the landlord and let us know. They never called me back so I had to call them several times for a few days in order to find out what was going to happen with our deposit and our tenancy. Finally, they replied saying that the landlord only wanted a 12 months term, as we were worried about the deposit we had already paid we asked the agent if in case we had to leave the property before the year was complete they would release us from the tenancy with the only consequence of keeping the security deposit and they said YES.
Later on they sent us the tenancy application form and we contact them to ask a few questions, among them whether we had a deadline to send back that application or not and they said the only form that had to be filled in 48 hours was the referencing one.
So, two days after that call and after dealing with some issues that would affect our tenancy, besides reading carefully all the points, agreements and consequences included in the application we called them back to say we could not sign the tenancy application form, but our agent was not available at that moment so they said he would call me later, but he did not. The following day I called again, because they had not contacted me and the person on the phone told me that my agent was on holidays but another agent was now dealing with the property. So after telling him about our situation he said that we would not get our deposit back, even though I told him that the other agent had said to me that in case we did not get the flat we would get the money back. At the end he said he would speak to the accounting department to ask them and he would call me back, but he did not so after waiting the all day and the following morning I called him and he replied that the account manager was out of the office that day so he would call me back with an answer the next day. As he did not contact me I had to call him again and he said that the account manager had been very busy and the department was already closed so it would have to wait until the next day and again he would contact me and again he did not so I called him the following day and someone from the office told me that the agent was out of the office so he would call me back as soon as he returned but again, he did not. As the next day was Sunday they were closed so I waited until Monday to call them, this time they told me that the agent was out of the office again. The following day, Tuesday, I called again and the person on the phone said again that the agent was not available so he asked me if I wanted to leave a message that he would send to all the agents in the office so I left the message but remarked that I needed to talk to this particular agent because I had been trying to get an answer from him for nearly a week.
Finally, I managed to contact him the following day, Wednesday, and he insisted we could not get our deposit back because the landlord had spent all the money doing some work inside the flat and painting it. I said to him that we did not have anything to do with that since we had not even signed the tenancy application form yet, to which he replied that we had asked the landlord to do all that work through another form. As we have NEVER filled out any form asking him to do anything I was really shocked when I heard that our money had been spent in something that has nothing to do with us. The agent just made up that we had filled in a form that has never existed and we have never seen. What is more, he added that our money had gone because they had been dealing with our referencing forms which cannot be possible since we did not sign the application form in first place so they do not have the details to start that procedure. I kept insisting that we had not signed any form and he apologized but kept saying that we could not recover the money, although before he hang up he said he would contact the accounting department to see if we could get some of the money back and he would let me know...
Today is Thursday and as we expected the agent has not contacted us so we have decided to go one step forwards writing this complain.
Obviously, after having this horrible experience with the agency we won't recommend it to anybody. They lied to us from the beginning and we had to be chasing them all the time in order to get any piece of information about the situation.
Later on they sent us the tenancy application form and we contact them to ask a few questions, among them whether we had a deadline to send back that application or not and they said the only form that had to be filled in 48 hours was the referencing one.
So, two days after that call and after dealing with some issues that would affect our tenancy, besides reading carefully all the points, agreements and consequences included in the application we called them back to say we could not sign the tenancy application form, but our agent was not available at that moment so they said he would call me later, but he did not. The following day I called again, because they had not contacted me and the person on the phone told me that my agent was on holidays but another agent was now dealing with the property. So after telling him about our situation he said that we would not get our deposit back, even though I told him that the other agent had said to me that in case we did not get the flat we would get the money back. At the end he said he would speak to the accounting department to ask them and he would call me back, but he did not so after waiting the all day and the following morning I called him and he replied that the account manager was out of the office that day so he would call me back with an answer the next day. As he did not contact me I had to call him again and he said that the account manager had been very busy and the department was already closed so it would have to wait until the next day and again he would contact me and again he did not so I called him the following day and someone from the office told me that the agent was out of the office so he would call me back as soon as he returned but again, he did not. As the next day was Sunday they were closed so I waited until Monday to call them, this time they told me that the agent was out of the office again. The following day, Tuesday, I called again and the person on the phone said again that the agent was not available so he asked me if I wanted to leave a message that he would send to all the agents in the office so I left the message but remarked that I needed to talk to this particular agent because I had been trying to get an answer from him for nearly a week.
Finally, I managed to contact him the following day, Wednesday, and he insisted we could not get our deposit back because the landlord had spent all the money doing some work inside the flat and painting it. I said to him that we did not have anything to do with that since we had not even signed the tenancy application form yet, to which he replied that we had asked the landlord to do all that work through another form. As we have NEVER filled out any form asking him to do anything I was really shocked when I heard that our money had been spent in something that has nothing to do with us. The agent just made up that we had filled in a form that has never existed and we have never seen. What is more, he added that our money had gone because they had been dealing with our referencing forms which cannot be possible since we did not sign the application form in first place so they do not have the details to start that procedure. I kept insisting that we had not signed any form and he apologized but kept saying that we could not recover the money, although before he hang up he said he would contact the accounting department to see if we could get some of the money back and he would let me know...
Today is Thursday and as we expected the agent has not contacted us so we have decided to go one step forwards writing this complain.
Obviously, after having this horrible experience with the agency we won't recommend it to anybody. They lied to us from the beginning and we had to be chasing them all the time in order to get any piece of information about the situation.
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Latest Reviews
28th Aug 2024
reviewed by 'Tiago'
26th Mar 2021
reviewed by 'Aga and Greg'
1st Mar 2021
reviewed by 'Suzie'
27th Jul 2020
reviewed by 'Laura'
19th Mar 2020
reviewed by 'Samantha'
Opening Hours
Address
CJ Hole
268 North Street
Southville,Bristol
City of Bristol
BS3 1JA
0117 9634373
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 83% | £222,000 | £503,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 4 | 11 | 21 | 3 | 10 | 3 | 4 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 28,2024
Aug 28,2024
0
people found
this helpful
this helpful
This is possibly the worst estate agents I've ever come across, namely Duncan Fleming, who lies to you and landlord alike.
I've been waiting for the whole summer to get some basic maintenance done on the house, as well as a leak from the only ...
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Mar 26,2021
Mar 26,2021
0
people found
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Hollie was amazing. Constantly updating both sides, making calls, sending emails, she made it happen! We are writing this review from our own house now.
Thank you, Hollie!...
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Mar 01,2021
Mar 01,2021
0
people found
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A week after leaving two messages for the Southville branch, these agents do not have the courtesy to return my call. It is poor judgement on their part (not to mention unprofessional) as, not only am I in a position to rent a property, but ...
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Jan 06,2021
Jan 06,2021
0
people found
this helpful
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Sion and Charlotte at CJ hole southville were amazing. Excellent customer service. Really polite and present. Always really quick to get back with info. Friendly helpful and just a dream from viewing the property through to the management. Highly recommended. Southville branch is the one. ...
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Jul 27,2020
Jul 27,2020
1
people found
this helpful
this helpful
I would like to be able to say something good about C Hole but I can't. As someone who has sold a house through CJ Hole and the daughter of someone trying to sell through them we have had nothing but problems. When I was ...
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Mar 19,2020
Mar 19,2020
0
people found
this helpful
this helpful
We sold our house through CJ Hole and found them to be a brilliant team that worked tirelessly from the start of the sale to completion
They are very polite and keep you updated at all times which is great as buying and selling houses ...
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Oct 28,2019
Oct 28,2019
0
people found
this helpful
this helpful
Thank you to C J Hole for their professionalism My property went on the market on Saturday 19th October and was sold on Wednesday 23rd October. Absolutely fantastic I could not be happier A massive thank you to the whole team...
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Oct 23,2019
Oct 23,2019
0
people found
this helpful
this helpful
Thankyou to Leigh Duncan Amie Georgina and team for a fast efficient and professional service whilst keeping us informed throughout with the letting of property....
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Oct 18,2019
Oct 18,2019
0
people found
this helpful
this helpful
CJ Hole have managed the letting of my property for just over a year now. I have been very pleased with their professional and helpful level of service. The lettings and maintenance team have been consistently attentive and very pleasant to deal with. I am ...
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Sep 17,2018
Sep 17,2018
0
people found
this helpful
this helpful
Thank you to James Dear, Orlando and Nicola for excellent service and communications in selling our house; and to all the team as everyone we spoke to was helpful and polite and got the job done. Moving home can be stressful but you were so ...
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Comment on agent fees
Fees reasonable
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Aug 13,2018
Aug 13,2018
0
people found
this helpful
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AVOID like the plague! On trying to purchase a flat through them, we were constantly chasing for information, told different things each time and eventually had to cancel the sale because the property didn't have allocated parking as advertised. We found out one week before ...
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Comment on agent fees
Lost £960 because of our experience with CJ Hole.
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Jun 14,2018
Jun 14,2018
0
people found
this helpful
this helpful
After a month our issues are still not sorted. Not responding on phone and was lieing into my face while I went there in person....
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Comment on agent fees
£600 for no service at all just stress
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Apr 30,2018
Apr 30,2018
0
people found
this helpful
this helpful
I had a very positive experience with CJ hole, they sold our home very quickly. Even when our original buyers pulled out they found new ones straight away. I thought Nicola was very helpful and gave me good advice....
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Comment on agent fees
I thought the fees were reasonable
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Jan 11,2018
Jan 11,2018
3
people found
this helpful
this helpful
CJ Hole Southville charged us £800 in fees to rent a one bed flat - this before any deposit or admin for a tenancy agreement. Our boiler broke in the middle of December, it has been almost a month and they have still not repaired it. ...
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Comment on agent fees
Highest fees in city. No reason for it.
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Oct 29,2017
Oct 29,2017
3
people found
this helpful
this helpful
Me, my partner and my baby moved into what we thought was going to be an amazing place but it all turned to be the opposite. The pictures they had advertised were from a long time ago when the house was done up all nice. ...
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Comment on agent fees
Estate agents are evil
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Mar 17,2017
Mar 17,2017
0
people found
this helpful
this helpful
I have moved into a new apartment in Clevedon for 5 months and was only told about the position of the Gas meter at the end of February and the estate agent is asking me to pay for Gas without any proof or sensible calculations.
I ...
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Feb 14,2017
Feb 14,2017
6
people found
this helpful
this helpful
Avoid at all costs. Unprofessional unhelpful and totally useless. Never return your calls. I've taken my property off the market and will use a more reputable agent....
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Dec 05,2016
Dec 05,2016
2
people found
this helpful
this helpful
Is it possible to give 0 stars? Quite possibly the worst agency I have ever dealt with. The staff don't have a clue about the properties they manage, if you have a question they direct the question you ask them back to you!! If you go ...
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Comment on agent fees
Bad
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Nov 26,2016
Nov 26,2016
0
people found
this helpful
this helpful
The best team in Southville, South Bristol
I recently sold an apartment from a Victorian conversion that I had developed.
From the moment that I engaged James and Sam to come and give their knowledge, professionalism and advice, all dealings and communication was excellent. The ...
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Comment on agent fees
Excellent. Very negotiable.
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Aug 16,2016
Aug 16,2016
5
people found
this helpful
this helpful
Terrible company to rent from. Do not be suckered into being their tennant.
-Broken pieces to the property upon move-in
-Slow movement getting those pieces fixed
-Made promises in showing that we should have insisted were in contract but because they weren't they refuse to ...
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Comment on agent fees
The fees seemed comparable to other agencies and properties that we looked at.
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Jul 23,2016
Jul 23,2016
4
people found
this helpful
this helpful
Considering how much you have to pay in agency fees you'd expect them to know what they are doing. So far we've payed over £900 to contact 2 people, been given 3 different moving in dates there's things on the tenancy agreement which the letting agents are supposed ...
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May 07,2016
May 07,2016
1
people found
this helpful
this helpful
Terrible service, unfair and careless.
I am very disappointed with their way of dealing with my application. I viewed a flat and made an offer, then I didn't hear from them for at least on week, although I tried to contact them several times in ...
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Oct 02,2015
Oct 02,2015
6
people found
this helpful
this helpful
My partner and I have dealt with the Cj Hole branch located in Southville and had problems since the first day. First the agent who was responsible for the property we were interested in said that the tenancy term could be 6 months (we asked him ...
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Sep 10,2015
Sep 10,2015
1
people found
this helpful
this helpful
Amateur. Employees quite curt when they should be helping you. Never received email responses. Unimpressed. They would call and be pushy about timings when we were waiting on them. A little politeness goes a long way....
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What agent could do to change your mind?
Be friendly, we are spending a lot of money and you are supposed to be a support rather than an irritant.Attached Filesnbsp;
Comment on agent fees
The house was filthy when arrived. Might be worthy telling sellers to clean and remove items from their home as part of your job! Fees, fine I guess. Not really sure what you did.
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May 18,2015
May 18,2015
6
people found
this helpful
this helpful
I was already aware of CJ hole's terrible reputation via the email that went viral suggesting landlords raise their rent prices, the protest outside their office, and having previously rented via another branch many years ago. Nether the less we found a property that we ...
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Comment on agent fees
Anything
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Jan 08,2015
Jan 08,2015
4
people found
this helpful
this helpful
My husband and I found the service we recieved from CJ Hole to be poor and the agents we dealt with to be unprofessional, poorly informed and, in several cases, rude. For example:
1. During the house-hunting process, compared to other estate agents, the agents from ...
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Jan 12, 2015
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(1)
Thank you for your feedback. We have a complaints procedure. If you would like make a formal complaint, please email [email protected] and we will investigate this matter for you. If after this you are still unhappy, we are a member of The Property Ombudsman (TPO) which we can provide you details of.
Thank you. ...
Sep 14,2014
Sep 14,2014
0
people found
this helpful
this helpful
This was a difficult case as my first purchaser's mortgage fell through at the last moment. Undaunted by this, the guys put my property back on the market and looked for a cash buyer as I was in danger of losing the property which I ...
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Jun 29,2013
Jun 29,2013
6
people found
this helpful
this helpful
Just basically really, really bad customer service. Whenever we have tried to contact them we get a "we'll give you a ring back" and then never hear from them. We have been totally left in the dark on important information about our property, like how ...
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What agent could do to change your mind?
If they actually just spoke to us about the issues we had, and actually phoned us back when they said they would. We were left without hot water for 2 weeks as we didn't know how to work the boiler, and we only worked it out from switching different switches all over the house. They're a professional estate agent, not a bad boyfriend, good customer service is NOT hard! We are currently looking to buy a property and they will not be having our custom.Attached Filesnbsp;
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May 31,2013
May 31,2013
0
people found
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Having recently sold our property I wanted to post a few words about our positive experience. In the first instance Sam Gray managed a particularly tricky negotiation situation extremely professionally and in the best interest of all parties, which was followed by an excellent service ...
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Feb 20,2013
Feb 20,2013
5
people found
this helpful
this helpful
I contacted Michael Prowse direct because he had previously been active in selling a property for me. The circumstances of the new sale were delicate as I was selling the property as Executor of an Estate. I went back to Michael due to my experience ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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