67% lettings valuation accuracy
77% lettings fee satisfaction
Oct 01,2015
Oct 01,2015
3
people found
this helpful
this helpful
My experience with this company was an absolute nightmare initially they seemed like sheer professionals, very personable, glossy brochures etc
However I decided to increase my monthly rent on my property to the total dislike of one of their lettings staff, you would of thought that she was the owner of the property, putting up objections when it was absolutely none of her business, it was only let at a lower price as construction work was being carried out at the rear of the property.
Then when my tenant was given notice, he vacated and left a considerable amount of damage, I never felt concerned as there was a deposit taken to safeguard either party, or so I thought.
I submitted invoices and expected that there would not be any problem as the damage was evident. Not so, ok the agent has to take an impartial view, which one would expect but they the agent made every conceivable excuse that the damage was caused by possible environmental conditions, faulty manufacture etc never never the tenant. I was reimbursed some 6 mths later and only a percentage of the costs. I felt that I was treated like a second rate citizen and hey ho the tenant did rent from them again and so I believe they were hanging on to as much of his deposit as possible exonerating him from actual blame. Please be cautious, the glossy brochures and corporate image are a farce
However I decided to increase my monthly rent on my property to the total dislike of one of their lettings staff, you would of thought that she was the owner of the property, putting up objections when it was absolutely none of her business, it was only let at a lower price as construction work was being carried out at the rear of the property.
Then when my tenant was given notice, he vacated and left a considerable amount of damage, I never felt concerned as there was a deposit taken to safeguard either party, or so I thought.
I submitted invoices and expected that there would not be any problem as the damage was evident. Not so, ok the agent has to take an impartial view, which one would expect but they the agent made every conceivable excuse that the damage was caused by possible environmental conditions, faulty manufacture etc never never the tenant. I was reimbursed some 6 mths later and only a percentage of the costs. I felt that I was treated like a second rate citizen and hey ho the tenant did rent from them again and so I believe they were hanging on to as much of his deposit as possible exonerating him from actual blame. Please be cautious, the glossy brochures and corporate image are a farce
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Latest Reviews
4th Jul 2022
reviewed by 'First Time Buyer'
24th Aug 2020
reviewed by 'Sue'
15th Mar 2019
reviewed by 'Sazza2905'
27th Nov 2018
reviewed by 'Jamie'
2nd Aug 2017
reviewed by 'Unhappy'
16th Apr 2017
reviewed by 'Dave'
Opening Hours
Address
Butters John Bee
Lake View,
Festival Way
Stoke on Trent
Staffordshire
ST1 5BJ
01782 202 159
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 77% | £395 | £695 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 3 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 04,2022
Jul 04,2022
2
people found
this helpful
this helpful
Over a week ago, we were notified of a house for viewing. We requested a viewing right away, but heard nothing for a few days. We rang to see what the hold up was, and was given an answer that the vendor had not given ...
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Aug 24,2020
Aug 24,2020
3
people found
this helpful
this helpful
Do not use this company if you are a landlord. They do not answer the phone, respond to messages or reply to emails. It is a nightmare trying to speak to anyone. They do not do the house inspections and will take every penny out ...
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Mar 15,2019
Mar 15,2019
4
people found
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Shocking!! kicked our family out before xmas with no reason whatsoever, no help given, rude to us when we had done nothing wrong. we were perfect tenants! then they had the cheek to try fight us for the deposit. well unlucky as we rightly got ...
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Comment on agent fees
Disgusting how much we had to oay for fees for what we were told would be a long term property
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Nov 27,2018
Nov 27,2018
4
people found
this helpful
this helpful
Moved into my 1st apartment on a friday.on the sunday i had a nice fine posted threw.they did not tell me I needed a permit.apparently they do this quite often.great start to setting up home ..avoid avoid avoid.no help what ...
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Aug 02,2017
Aug 02,2017
5
people found
this helpful
this helpful
Absolutely disgusted with the service recieved, yes all seems to be great when the rent paymemts are being made, but when a tenant goes a little bad, then this is when you realise how bad they are! Shocking, how many times we had to chase ...
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Comment on agent fees
Not worthy of their fees.
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Apr 16,2017
Apr 16,2017
2
people found
this helpful
this helpful
Wouldn't use this company I tried to purchase garages at an advertised price which didn't state guide price or offers in access but when they raised enough interest they decided to play potential buyers off against each other isn't this gusumping cut there nose off ...
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Comment on agent fees
Na
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Jul 28,2016
Jul 28,2016
0
people found
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BJB have managed two properties for us over the last few years and we have had excellent service from Aimee in particular but also the rest of her team as well. As new landlords we needed a lot of initial guidance and Aimee was able ...
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Comment on agent fees
Fees are what we would have expected
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Apr 19,2016
Apr 19,2016
0
people found
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Beth is now a victim of her own great customer service. As a landlord, I often have a number of queries such as maintance or finance.
I now use Beth as my go-to person with BJB to answer my queries, always professional, polite and speedy....
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Mar 07,2016
Mar 07,2016
2
people found
this helpful
this helpful
As a landlord with a number of properties with this agent I am extremely happy with the level of service from Phil Webb and the team. Phil was and remains professional, knowledgeable and proactive in his approach working tirelessly to ensure the process runs efficiently. ...
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Comment on agent fees
good
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Feb 27,2016
Feb 27,2016
0
people found
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Excellent service by some members of staff, Megan & Tracy in particular, who do fantastic a job, constantly keeping you up to date with new tenancy applications & who are always on the ball.
Many Thanks...
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Feb 26,2016
Feb 26,2016
0
people found
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The team at Butters John Bee were very professional and enabled me to quickly find a property. Paul Smith visited the properties with me and stuck with my umming and arring for a couple of weeks. He also pushed forward to get first viewings on ...
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Feb 10,2016
Feb 10,2016
0
people found
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BJB have rented my house out for the last 6 months and I would definitely recommend them if you are a landlord looking for a good agent. Aimee and the team have been really helpful over over the last six months as our tenants have been ...
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Comment on agent fees
Happy with the fees
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Feb 05,2016
Feb 05,2016
0
people found
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BJB have been managing the letting of my property for 4 years and I've only just found this site to leave a review. From the first visit Aimee and her team have done a fantastic job and found me a wonderful tenant. The whole process of ...
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Comment on agent fees
Very happy with the fee structure. As with everything, you get what you pay for.
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Oct 01,2015
Oct 01,2015
3
people found
this helpful
this helpful
My experience with this company was an absolute nightmare initially they seemed like sheer professionals, very personable, glossy brochures etc
However I decided to increase my monthly rent on my property to the total dislike of one of their lettings staff, you would of thought ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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