Stirling Ackroyd
Hackney, London, E8
4.5/5, 61 reviews
90% recommended
100% sales valuation accuracy
90% sales fee satisfaction
74% lettings valuation accuracy
83% lettings fee satisfaction

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“Stirling Ackroyd acted in a way that was incompetent, misleading ......”

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Oct 01,2015
Minithumbdown
By: 'Scott'
Oct 01,2015
1 people found
this helpful
Stirling Ackroyd acted in a way that was incompetent, misleading and put us as potential tenants in a compromised position where we almost ended up without a house to live.

We put our trust in them to secure two properties, we were assured that we were the only applicants in the running and that we'd be notified if that wasn't the case. On that basis we waited 8 days to meet the landlord of a property and 3 days to hear back after that, all the while our current lease date was quickly approaching.

We are professionals and earn approx £80000/annum, we were told our application impressed the landlord and given the impression that meeting the owner in person was a formality to secure the property. However there was another applicant, and the owner gave the property to them because they earn £100000. Stirling Ackroyd then wasted more of our time putting allowing us to put in an offer on a place that isn't actually available because the owner wasn't sure when she wanted to move out. This put us in a very difficult situation.

It is worth noting that Stirling Ackroyd should also be acting on behalf of potential tenants as they charge a significant fee for their services and therefore also have a responsibility to endeavour to not put tenants in a compromised situation. While they are the agent of the owner, that tenants are completely reliant on them also. We are extremely disappointed and would not recommend.
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Latest Reviews

View all Reviews 61
26th Jan 2021
reviewed by 'Sarah h'
“Once you have contacted them as a landlord they they cold call you on different telephone numbers and harass you ......”
24th Sep 2019
reviewed by 'Michele'
“After I signed the contract they increased the rent by 60£ per week with a ridiculous excuse. They then let me ......”
11th Jul 2017
reviewed by 'Edmund'
“Recently we were flat-hunting through 11 different estate agents. Carl stood out above the rest for his professionalism. timely response to ......”
21st Jun 2017
reviewed by 'K.C.'
“Carl was excellent in helping us secure our new flat while recently relocating from US. The process was seamless and ......”
1st Jun 2017
reviewed by 'KK'
“Quick to respond, helpful and pleasant to deal with. Appointment times were at my convenience and you could feel William ......”
4th May 2017
reviewed by 'JordanC'
“Will found us some really great flats to look at and we found our perfect place after just one viewing! ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
338 Mare Street
Hackney,London
Greater London
E8 1HA
02039746831

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 90% £38,000 £1,230,000
Lettings 74% 83% £390 £3,120
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
15 2 19 1 12 1 9 0 0 2
Areas covered
  • E8
  • N5
  • N16
  • N16
  • N1
  • N4
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Cold calling for 2 years...”

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Jan 26,2021
Minithumbdown
By: 'Sarah h'
Jan 26,2021
0 people found
this helpful
Once you have contacted them as a landlord they they cold call you on different telephone numbers and harass you three to four times a week. I have asked them several times to take me off their database which they agree to but never do. ...
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By: Amber Brackley
Jan 27, 2021
View all comments (1)
Hi Sarah, Please contact me using [email protected] providing your full name and I will arrange for your information to be removed from our database. Please accept our apologies for the frustration this has caused you - Amber ...

“Increased the rent after I signed...”

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Sep 24,2019
Minithumbdown
By: 'Michele'
Sep 24,2019
1 people found
this helpful
After I signed the contract they increased the rent by 60£ per week with a ridiculous excuse. They then let me down with searching for another property. They are utterly unreliable....
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“Recently we were flat-hunting through 11 different estate agents. Carl stood ......”

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Jul 11,2017
Minithumbup
By: 'Edmund'
Jul 11,2017
0 people found
this helpful
Recently we were flat-hunting through 11 different estate agents. Carl stood out above the rest for his professionalism. timely response to messages, and thorough knowledge of his properties. Carl's level of professionalism is rare amongst estate agents and in our case it made for a stress-free ...
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Comment on agent fees
N/a
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“Carl was excellent in helping us secure our new flat ......”

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Jun 21,2017
Minithumbup
By: 'K.C.'
Jun 21,2017
1 people found
this helpful
Carl was excellent in helping us secure our new flat while recently relocating from US. The process was seamless and he was always there to answer any and all questions. Huw was also exceptional in the process. Couldn't be happier....
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Comment on agent fees
Fee's were reasonable and service was excellent.
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“Quick to respond, helpful and pleasant to deal with. Appointment ......”

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Jun 01,2017
Minithumbup
By: 'KK'
Jun 01,2017
0 people found
this helpful
Quick to respond, helpful and pleasant to deal with. Appointment times were at my convenience and you could feel William would go the extra mile for you....
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Comment on agent fees
Neither good nor bad
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“Will found us some really great flats to look at ......”

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May 04,2017
Minithumbup
By: 'JordanC'
May 04,2017
0 people found
this helpful
Will found us some really great flats to look at and we found our perfect place after just one viewing! He made the move in process and documentation super easy and was really helpful and contactable!...
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Comment on agent fees
Good
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“It was a great pleasure to work with Huw Howell-Pryce. ......”

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Apr 26,2017
Minithumbup
By: 'Isabelle'
Apr 26,2017
0 people found
this helpful
It was a great pleasure to work with Huw Howell-Pryce. I experienced him as a very professional, reliable and helpful person. He answered questions at once and made always a great effort to make our requests possible. Truly the best experience so far for a ...
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Comment on agent fees
Reasonable
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“Stirling Ackroyd and Huw Howell-Pryce in particular have been a ......”

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Apr 05,2017
Minithumbup
By: 'Tarryn'
Apr 05,2017
0 people found
this helpful
Stirling Ackroyd and Huw Howell-Pryce in particular have been a pleasure to work with. Huw helped me to find the perfect rental property and went out of his way to provide updates and stay in regular contact throughout the offer and signing process. He confirmed ...
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Comment on agent fees
Fees are reasonable and not unaffordable
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“In my experience so far with SA, Sammy and Huw, ......”

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Apr 03,2017
Minithumbup
By: 'Sarah'
Apr 03,2017
0 people found
this helpful
In my experience so far with SA, Sammy and Huw, I have found them to be hard working, diligent and professional. I have no hesitation in recommending SA to other clients looking to rent out or secure property....
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Comment on agent fees
Market rates
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“Stirling Ackroyd (Hackney and Clapton Branch) provided a very poor ......”

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Mar 23,2017
Minithumbdown
By: 'V'
Mar 23,2017
0 people found
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Stirling Ackroyd (Hackney and Clapton Branch) provided a very poor service for their price. If you're debating using this agent or doing it yourself and using a site like sellmyhome.co.uk, my experience would suggest you could save yourself a considerable amount of money ...
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Comment on agent fees
Very overpriced
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“Just to say that we were very impressed with Alex ......”

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Feb 21,2017
Minithumbup
By: 'Joan'
Feb 21,2017
0 people found
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Just to say that we were very impressed with Alex when we met him recently. He is very professional, knowledgeable and polite. Thank you Alex....
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“This is a bit overdue, but I have kept the ......”

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Feb 17,2017
Minithumbup
By: 'Michael'
Feb 17,2017
0 people found
this helpful
This is a bit overdue, but I have kept the request for testimonial marked up in 'To Do' for all this time. Alex did a brilliant job in guiding us through the ups and down of finding property and buying process back in summer 2015 and ...
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Comment on agent fees
There was no fees for buyers as far as I remember.
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“From the first meeting Huw was really pro-active, his priority ......”

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Feb 14,2017
Minithumbup
By: 'Chloe'
Feb 14,2017
0 people found
this helpful
From the first meeting Huw was really pro-active, his priority was to get the flat out there and rented asap which I found refreshing. Before there was time for the flat to be advertised as we were still decorating we had multiple viewings which indicated ...
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Comment on agent fees
Not the cheapest fees, however SA were able to achieve the highest rental potential so this balanced out.
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“Excellent service from Stirling Ackroyd Hackney. Very efficient and found ......”

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Feb 09,2017
Minithumbup
By: 'Land'
Feb 09,2017
0 people found
this helpful
Excellent service from Stirling Ackroyd Hackney. Very efficient and found suitable tenants very quickly. Great attention to detail and a joined up approach to running the business. Something I had not experienced with other local estate agents. I appreciated the way Huw kept in touch, ...
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Comment on agent fees
Their service is worth paying for. Good
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“Emlyn Young came to Value and advise us on Letting ......”

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Feb 08,2017
Minithumbup
By: 'Fred'
Feb 08,2017
0 people found
this helpful
Emlyn Young came to Value and advise us on Letting our sons house.He arrived promptly and was extremely helpful, managing to answer all the questions we had regarding letting the house.Due to Emlyn's Professional advice,we had the confidence to let our sons ...
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Comment on agent fees
I believe the agents fees are in line with market rates
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“Had been let down by another letting agent and Will ......”

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Dec 08,2016
Minithumbup
By: 'TCooper'
Dec 08,2016
0 people found
this helpful
Had been let down by another letting agent and Will managed to find us a fantastic apartment, got us through the entire process of referencing etc and moved in all within a week without any hiccups. 10 out of 10 service and would definitely recommend Stirling Ackroyd ...
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Comment on agent fees
good
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“Was a pleasure to work with Huw in letting my ......”

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Oct 11,2016
Minithumbup
By: 'Sicilia2'
Oct 11,2016
0 people found
this helpful
Was a pleasure to work with Huw in letting my flat. Done efficient, professional and without drama would gladly let Huw deal with my future rentals...
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“William was really helpful and always reachable throughout the whole ......”

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Oct 10,2016
Minithumbup
By: 'Ceylan'
Oct 10,2016
0 people found
this helpful
William was really helpful and always reachable throughout the whole process. He helped us complete everything in 1 week. He was always kind to us and got back to us whenever we called....
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“We recently moved into a 2 bedroom flat through the help ......”

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Oct 04,2016
Minithumbup
By: 'NW'
Oct 04,2016
0 people found
this helpful
We recently moved into a 2 bedroom flat through the help of William Davey at Stirling Ackroyd. Highly recommend William - he was extremely proactive and efficient and we were very happy with his assistance altogether. He sought the best deal for us and we were ...
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Comment on agent fees
Good
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“William was happy to arrange an evening viewing, outside of ......”

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Sep 23,2016
Minithumbup
By: 'Rob'
Sep 23,2016
0 people found
this helpful
William was happy to arrange an evening viewing, outside of usual working hours at our chosen property. He was polite and helpful in answering our questions and responsive during the application process....
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Comment on agent fees
Fees were around the average market rate.
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“We rented our flat through Will - who showed us ......”

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Aug 27,2016
Minithumbup
By: 'Paddy'
Aug 27,2016
0 people found
this helpful
We rented our flat through Will - who showed us the place and then looked after all of the necessary paperwork up until our move-in date. The whole process was smooth as you like, no hassle, no dramas and no surprises - as Will is 100% ...
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Comment on agent fees
Stirling Ackroyd's fees are on the high side. Legal firms charge less for an hour's work!
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“William was great and very accommodating with viewings - he ......”

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Aug 14,2016
Minithumbup
By: 'Anon'
Aug 14,2016
0 people found
this helpful
William was great and very accommodating with viewings - he also really helped us with any of the problems that we had had. However some of the service we received from others at the branch was unprofessional and put us in a difficult position....
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Comment on agent fees
Comparable to others
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“Will is one of the most amazing estate agents I ......”

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Aug 01,2016
Minithumbup
By: 'Fay'
Aug 01,2016
0 people found
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Will is one of the most amazing estate agents I have ever worked with. He is committed, he cares, he is very knowledgable of the area, he responds in time and he is someone I can rely on - what else can one ask? (:...
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Comment on agent fees
Stirling is a bit expensive but deals with nice properties.
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“hi, will has been very helpful for us, he made ......”

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Jul 08,2016
Minithumbup
By: 'pasquale'
Jul 08,2016
0 people found
this helpful
hi, will has been very helpful for us, he made our resource for the new house very easy showing us different options that was fitting for us and answering everytime to our request. very kind person and i will racomande him to everyone...
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Comment on agent fees
right price for the service, nothing to complain
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“Will was very attentive and clear throughout the application and ......”

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Jul 05,2016
Minithumbup
By: 'Sean'
Jul 05,2016
0 people found
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Will was very attentive and clear throughout the application and negotiation process. He helped significantly in ensuring we got the apartment we really wanted. Very content with all the work done....
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Comment on agent fees
Fees were not out of the ordinary
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“Very impressed by the quality of Alex's service and professionalism. ......”

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Jun 21,2016
Minithumbup
By: 'Jeremy'
Jun 21,2016
0 people found
this helpful
Very impressed by the quality of Alex's service and professionalism. He was personable, reliable, communicative and helpful. I recommend him highly....
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“William was a great help from the moment we first ......”

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Jun 09,2016
Minithumbup
By: 'Iainoneil'
Jun 09,2016
0 people found
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William was a great help from the moment we first spoke, very straightforward and honest - no BS, no pressure just help in finding the right place....
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“From start to finish will was the ultimate professional. He ......”

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Jun 02,2016
Minithumbup
By: 'Matt'
Jun 02,2016
0 people found
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From start to finish will was the ultimate professional. He kept us in the loop with updates on progress and negotiated us a very reasonable price. He was also very personable throughout, and gave us a genuine feeling that he cared. All information he provided ...
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Comment on agent fees
Comparatively to the other high street agents, pretty decent. Nobody likes paying fees but it's one of those formalities of life really
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“Will was very professional and friendly- a pleasure to deal ......”

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May 27,2016
Minithumbup
By: 'Urmee'
May 27,2016
0 people found
this helpful
Will was very professional and friendly- a pleasure to deal with. He always responded to our queries very quickly and also has a cool bike :)...
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“This is the best lettings experience I've had. We have ......”

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May 26,2016
Minithumbup
By: 'Nathalie'
May 26,2016
0 people found
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This is the best lettings experience I've had. We have been letting properties for 15 years. Excellent service from start to finish. All members of staff I dealt with were great. I was called frequently and kept to to date. It was very proactive. Even the ...
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Vendor Fees

No fees set.

Landlord Fees

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Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:14 PM by Ellie Wyatt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 5:14 PM 17/03/2023 by Ellie Wyatt

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