Landlords do on occasion allow tenants to return to the property to make good any damage or cleaning. This is dependant on when the tenant requests to return and when any new tenant is due to move into the property. Some landlords do not allow tenants to return particularly where the works are excessive or where the landlord feels the tenants conduct throughout the tenancy has not been satisfactory. Again and more importantly - all tenants have the right to go to the TDS or whoever their deposit is registered with for them to decide what is fair. The agent does not profit or gain from a tenants deposit. Any charges made are transferred to the landlord to cover any costs incurred by him in making good his property at the end of a tenancy. Tenants may be frustrated concerning deductions and address their concerns with the agent and unfortunately some tenants do not appreciate that the agent is unable to refund monies the landlord has not authorised and for this reason it is important that they take up such disputes with the appropriate deposit scheme which is one of the main purposes of this scheme.

Dear Gemma, We note your comments above and we are sorry that you were dissatisfied with the service provide. We note that you have not named any staff that you have dealt with an not been satisfied. If you would kindly do so, we will then look into your complaint further and address any training issues as necessary. You signed an inventory at the commencement of your tenancy agreeing to the condition of the property. Your deposit was protected by the TDS and this is highlighted within the tenancy agreement that you signed agreeing to the terms of. If you were not satisfied with the Exit Report, then of course you were entitled to raise a dispute with the TDS who protected your deposit. I also understand that we were waiting for evidence of your bills, one of which was a large amount of some hundreds of pounds. Whilst we appreciate that obtaining bills from the utility companies can be time consuming, this is a requirement of your tenancy and helps to ensure that your landlord is not contacted or indeed pursued for a debt that is not his responsibility. You were entitled to contact the TDS concerning any deductions imposed by your landlord. We appreciate that you state you were not happy about the charges to your deposit but we are unsure why you chose not to ask the TDS to consider your case. Had the TDS agreed with your view that any charges were not fair, your landlord would then have had to refund to you the same. Sherlock Homes Properties do not profit or gain from any deductions from a tenants deposit. Any charges to a tenants deposit is paid to the landlord in full in order for the landlord to make good any damages and cleaning that a tenant is responsible for.