0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 29,2015
Sep 29,2015
3
people found
this helpful
this helpful
By far the worst company I have ever dealt with in my life. I'm a honest and reliable tenant with a great history. When I first viewed the property it was part-furnished with two beds and a sofa. I asked the agent if these items could be removed if I decided to sign. She phoned someone and confirmed that yes, the items would be removed before I moved in. Satisfied with this, I signed the contract that day.
Moving day came, and the furniture was still present. I phoned constantly chasing their removal only to be told they're waiting for the landlord. The furniture was stacked in the second bedroom, basically making this room unliveable and useless. It took just over two years for them to finally agree to remove the furniture. Two years.
The boiler broke down, and it took about two months for the landlord to agree to have it repaired. During this time I resorted to daily showers at the gym and boiling the kettle to get hot water.
The shower was faulty, which took another month to fix. The toilet was running for about two months until that was fixed. Recently, the washing machine has broken and currently I'm waiting a week.
Each time I am on the phone at least once per day to their maintenance department chasing the status of the calls. It's always the same reply -
Moving day came, and the furniture was still present. I phoned constantly chasing their removal only to be told they're waiting for the landlord. The furniture was stacked in the second bedroom, basically making this room unliveable and useless. It took just over two years for them to finally agree to remove the furniture. Two years.
The boiler broke down, and it took about two months for the landlord to agree to have it repaired. During this time I resorted to daily showers at the gym and boiling the kettle to get hot water.
The shower was faulty, which took another month to fix. The toilet was running for about two months until that was fixed. Recently, the washing machine has broken and currently I'm waiting a week.
Each time I am on the phone at least once per day to their maintenance department chasing the status of the calls. It's always the same reply -
What agent could do to change your mind?
Hidden renewal fees that seem to increase year-on-year. I have no idea what these fees are for - other agencies don't charge them. I can guarantee it's not for exceptional customer service!Attached Filesnbsp;
Comment on agent fees
Hidden renewal fees that seem to increase year-on-year. I have no idea what these fees are for - other agencies don't charge them. I can guarantee it's not for exceptional customer service!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
29th Sep 2015
reviewed by 'Scott'
28th Dec 2012
reviewed by 'Mr.'
20th Dec 2012
reviewed by 'littlejohn'
25th Apr 2012
reviewed by 'Countrywide'
23rd Apr 2012
reviewed by 'BeWarned!'
Opening Hours
Address
Countrywide Residential Lettings
75 Westgate
Mansfield
Nottinghamshire
NG18 1RT
01623 623 190
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £475 | £895 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 23,2016
Sep 23,2016
2
people found
this helpful
this helpful
Put you through to people who your complaining about. Unprofessional and do not consider the difficult and awkward situation they put a person with autism in....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 29,2015
Sep 29,2015
3
people found
this helpful
this helpful
By far the worst company I have ever dealt with in my life. I'm a honest and reliable tenant with a great history. When I first viewed the property it was part-furnished with two beds and a sofa. I asked the agent if these items ...
read full review
read full review
What agent could do to change your mind?
Hidden renewal fees that seem to increase year-on-year. I have no idea what these fees are for - other agencies don't charge them. I can guarantee it's not for exceptional customer service!Attached Filesnbsp;
Comment on agent fees
Hidden renewal fees that seem to increase year-on-year. I have no idea what these fees are for - other agencies don't charge them. I can guarantee it's not for exceptional customer service!
Was this helpful?
Yes
Yes
Dec 28,2012
Dec 28,2012
7
people found
this helpful
this helpful
This company are deceitful liars & have shown no respect for the terms of The Property Ombudsman to whom I complained about their lack of professionlism & customer service. They deserve to be on the black list of property companies & I can only hope they may improve ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20,2012
Dec 20,2012
5
people found
this helpful
this helpful
We were charged £414 in application fees when setting up the tenancy agreement (for 2 people). After 6 months we were told that the landlord no longer wished to let the property and we had to leave, despite being told when we moved in that we could renew ...
read full review
read full review
What agent could do to change your mind?
Given that is was not our choice to terminate out existing tenancy and we had only been with them 6 months I think that it would have been perfectly reasonable to expect them to make no charge for application/ reference fees on setting up a tenancy with a further property with them. They were not prepared to do this.Attached Filesnbsp;
Was this helpful?
Yes
Yes
“Complete rip off merchants and fraudsters. Non-existent customer service.Charged ......”
Apr 25,2012
Apr 25,2012
11
people found
this helpful
this helpful
Complete rip off merchants and fraudsters. Non-existent customer service.
Charged me a fee to renew a tenancy agreement, cashed the cheque and did nothing to provide the service apart from trying to charge my tenant a fee too. Eventually sorted the contract out myself but ...
read full review
read full review
What agent could do to change your mind?
Pay me back the renewal fee as requested in a timely manner and as clearly stated as their code of practice!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 23,2012
Apr 23,2012
9
people found
this helpful
this helpful
STAY AWAY from COUNTRYWIDE PLC and FULFORDS. Ripped off, misinformed, landed with scum as tenants who are encouraged to work the benefits system by Fulfords. Our property has been destroyed, Fulfords have employed cowboys (probably relatives) for erroneous repairs, tenants smoking and doing drugs, Countrywide ...
read full review
read full review
What agent could do to change your mind?
I think Countrywide operate in a such a way that their staff can not be bothered to ensure Landlords interests are protected. The bottom line is they want their fees, they get us to pay for legal protection and then ensure their fees are the first thing protected! it is an immoral racket made worse by the benefits and bleeding heart culture of the UK where individuals are encouraged to exploit homeowners and the benefit system so they can remain jobless and live for free. I have encountered no professional pride or integrity in any dealings so it is hopeless to imagine change is possible.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 19,2012
Jan 19,2012
10
people found
this helpful
this helpful
Please do not use this agency or Frank Innes who acts as the letting agent, just read other reviews and you will see why.
I have a list so long of complaints ,and they have ignored my emails. If anyone has an email or telephone ...
read full review
read full review
What agent could do to change your mind?
Responded to my emails sent me information they promised ensured the tenants took meter reading before leaving and about 15 other thingsAttached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 24,2011
Feb 24,2011
6
people found
this helpful
this helpful
I recently went to view a property to let through Frank Innes which has been recently bought my Countrywide. All went well appointment was booked went along and was shown around by the current tenant who had nothing nice to say about her letting agent ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
