0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
Sep 29,2015
Sep 29,2015
0
people found
this helpful
this helpful
One of the worst letting agencies I have come across in my life. When I moved to UK; I expected lettings to be very professional; considering the kind of setups these agencies have got. Very unlike India or Malaysia where I had rented before.
It is all wishy washy though. They lack any sense of ownership and customer service. A customer is only mattered till the signing of the contract.
I have sent so many emails with issues in my flat. I have called up the people enquiring stuff; never got any mail acknowledged and called answered back.
I would get a better service from a non-established agent in the smallest of Indian town. Disappointed.
It is all wishy washy though. They lack any sense of ownership and customer service. A customer is only mattered till the signing of the contract.
I have sent so many emails with issues in my flat. I have called up the people enquiring stuff; never got any mail acknowledged and called answered back.
I would get a better service from a non-established agent in the smallest of Indian town. Disappointed.
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Latest Reviews
4th Feb 2022
reviewed by 'Dimitrios Kotsas'
10th Jul 2021
reviewed by 'N'
24th Mar 2018
reviewed by 'Marryot'
3rd Jan 2018
reviewed by 'Dalel'
29th Sep 2015
reviewed by 'Sukhi'
Opening Hours
Address
Connells
145 Great Charles Street
Birmingham
West Midlands
B3 3LP
0121 212 0800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 0% | £585 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 3 | 0 | 2 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 04,2022
Feb 04,2022
2
people found
this helpful
this helpful
the worst customer service I've ever had to deal with.
have had to approach a solicitor to get answers from them.
they failed to comply with the agreement about getting the contract on time.
they use teenagers as employees and that's one of the worst ...
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Jul 10,2021
Jul 10,2021
0
people found
this helpful
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Tricky one as five stars for the agent (Aisha) that found a tenant for me and managed the process for me but one star at most for the experience with the sales team.
I find agents painful to deal with but Aisha was extremely proactive, ...
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Feb 17,2021
Feb 17,2021
0
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The best letting agents
Would highly recommended! Staff are really helpful and always go above and beyond. They give the best customer service whenever needed...
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Mar 24,2018
Mar 24,2018
1
people found
this helpful
this helpful
Birmingham City Centre branch total rubbish. They do not follow anything up with the tenant. They say they do but it is always vague "we sent an email" and they apparently never get answers back. This is with multiple tenants on multiple properties. I deal ...
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Jan 03,2018
Jan 03,2018
2
people found
this helpful
this helpful
To whom it may concern,
I am writing to you to inform you that I have had the worst experience ever from Connells the estate agency located 145 great Charles street Birmingham b3 3lp.
My property was put up for sale in June 2016 by December 2016 I ...
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Sep 29,2015
Sep 29,2015
0
people found
this helpful
this helpful
One of the worst letting agencies I have come across in my life. When I moved to UK; I expected lettings to be very professional; considering the kind of setups these agencies have got. Very unlike India or Malaysia where I had rented before.
It ...
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Aug 24,2015
Aug 24,2015
0
people found
this helpful
this helpful
Avoid this lettings agency at all cost. The staff are very incompetent, and it is hard to believe that you are the ones paying them for a service. They have no customer service skills whatsoever. Promise that they will call/email with an update, it ...
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Feb 28,2013
Feb 28,2013
3
people found
this helpful
this helpful
We found the photos taken of our property very poor, had to get them taken for a second time and on many occasions re-clarify the details on council tax, service and ground rent. They didn't do many of the viewings and we had to push ...
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What agent could do to change your mind?
Supplied accurate information to potential buyers about the property running costs, that were supplied many times, take more care to detail on the photos of the property, taken more if the viewings and booked them properly.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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