50% lettings valuation accuracy
40% lettings fee satisfaction
Sep 28,2015
Sep 28,2015
6
people found
this helpful
this helpful
Unfortunately, my first and now LAST experience with Martin & Co. Guildford was not only disappointing, it was completely appalling. The staff at Martin & Co. have an extreme lack of unprofessionalism, communication, severely poor customer service, and are ridiculously slow at responding to enquiries or fixing any mistakes created by them.
At the beginning of our tenancy, there were several parts of the house that were broken/damaged such as back door locks, bathroom door handles and locks, bedroom door handles, etc. And we sent Martin & Co. several messages asking for this to be fixed throughout the year. Sadly, they were only fixed (for the new upcoming tenants of the property) when our tenancy was almost up and were about to move out.
When our tenancy finished, I had sent various staff members at Martin & Co. several e-mails and calls regarding when our deposit money would be repaid to us. I received either no response or a quick apology stating something along the lines of they were working on it. I had to go through FOUR STAFF MEMBERS at Martin & Co. before our deposit repayment process seemed to finally begin. We were not able to get our deposit money repayed to us until nearly 2 MONTHS after we moved out of the property.
And finally, I have never experienced such rudeness and such incompetence from Sarka and Linda at Martin & Co. Guildford. They volunteered to take our final meter readings and notify our utility suppliers of our moving out at our tenancy check-out, and I, on multiple occasions, asked for reassurance that this was taken care of. At the time, I was told by Linda that it had been. Almost seven weeks after the check out date, I received a utility notice with meter readings much higher than the company ITSELF estimated. I called our utility company to query this, and they informed me that the final meter readings had been not been given to them until SEVEN weeks after the check out date! When I called Linda about this, she immediately said that I had been mistaken and she did notify our utility suppliers on our check out date when they should have been. And when I told her that I called them up and asked them myself, she immediately changed her story and said that they were not able to give them the meter readings because we had not provided a forwarding address.
In the several emails I had sent to Linda regarding reassurance that our check out procedure was taken care of, NOT ONCE had she asked for a forwarding address. And when I made this clear to her colleague Sarka (apparently Martin & Co. staff dislike fighting their own battles), she was constantly defending Linda and herself with evidence that, when I asked for physical proof, she could not provide. I told her that this was either blatant proof of dishonesty, or a complete lack of communication between Martin & Co. staff. They could decide. And when I provided my emails with Linda for evidence, Sarka could only apologise for Linda's
At the beginning of our tenancy, there were several parts of the house that were broken/damaged such as back door locks, bathroom door handles and locks, bedroom door handles, etc. And we sent Martin & Co. several messages asking for this to be fixed throughout the year. Sadly, they were only fixed (for the new upcoming tenants of the property) when our tenancy was almost up and were about to move out.
When our tenancy finished, I had sent various staff members at Martin & Co. several e-mails and calls regarding when our deposit money would be repaid to us. I received either no response or a quick apology stating something along the lines of they were working on it. I had to go through FOUR STAFF MEMBERS at Martin & Co. before our deposit repayment process seemed to finally begin. We were not able to get our deposit money repayed to us until nearly 2 MONTHS after we moved out of the property.
And finally, I have never experienced such rudeness and such incompetence from Sarka and Linda at Martin & Co. Guildford. They volunteered to take our final meter readings and notify our utility suppliers of our moving out at our tenancy check-out, and I, on multiple occasions, asked for reassurance that this was taken care of. At the time, I was told by Linda that it had been. Almost seven weeks after the check out date, I received a utility notice with meter readings much higher than the company ITSELF estimated. I called our utility company to query this, and they informed me that the final meter readings had been not been given to them until SEVEN weeks after the check out date! When I called Linda about this, she immediately said that I had been mistaken and she did notify our utility suppliers on our check out date when they should have been. And when I told her that I called them up and asked them myself, she immediately changed her story and said that they were not able to give them the meter readings because we had not provided a forwarding address.
In the several emails I had sent to Linda regarding reassurance that our check out procedure was taken care of, NOT ONCE had she asked for a forwarding address. And when I made this clear to her colleague Sarka (apparently Martin & Co. staff dislike fighting their own battles), she was constantly defending Linda and herself with evidence that, when I asked for physical proof, she could not provide. I told her that this was either blatant proof of dishonesty, or a complete lack of communication between Martin & Co. staff. They could decide. And when I provided my emails with Linda for evidence, Sarka could only apologise for Linda's
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Latest Reviews
21st Sep 2018
reviewed by 'Glad'
9th Apr 2018
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8th Feb 2018
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9th Sep 2017
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20th May 2017
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Opening Hours
Address
Martin & Co
59A Quarry Street
Guildford
Surrey
GU1 3UA
01483 604785
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 40% | £420 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
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- Block Management
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Sep 21,2018
Sep 21,2018
0
people found
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I rented a house through this company. From the start they were unprofessional. It took months to agree the inventory as they had included things on it that were not in the house. Within 24 hours of moving in things started to go wrong, and indeed ...
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Sep 22, 2018
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(2)
It is inaccurate to say that you had not received any complaints from us. I can provide you with a full email history of our relationship, including where we took issue with your service, and the responses we received, if indeed a response was provided.
It is Indicative of your attitude that it took me making this public post to get a response. Perhaps your public image would be better served if you serviced tenants properly so that they did not feel compelled to leave such reviews as a warnin ...
Apr 09,2018
Apr 09,2018
0
people found
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The moment I moved in the property I'm renting from them, I just had problems and problems.
There were several parts of the appartment that were broken/damaged such as back door locks, bathroom door handles and locks, bedroom door handles, etc. Small things but ...
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May 05, 2018
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Having checked our records it would appear that this is a fraudulent review, which Allagents have failed to remove, as we have no record of you as a client. ...
Feb 08,2018
Feb 08,2018
1
people found
this helpful
this helpful
Abigail went above and beyond to help secure a home for myself and my children. She took control, there was great communication, very efficient.....heart of gold. Delivered at every step of the way. We are over the moon!...
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Sep 09,2017
Sep 09,2017
0
people found
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As a landlord i have dealt with Martin and Co for 10 years, without a problem.All members of staff are very professional, friendly and polite.I also believe they value accurately, not to falsely gain clients but to give a fair and honest opinion of ...
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Comment on agent fees
good
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May 20,2017
May 20,2017
1
people found
this helpful
this helpful
I rang to enquire about a property for rent and was spoken to in an extremely rude, patronising manner. Despite being a senior teacher in a large school, I was made to feel humiliated and worthless. I can only feel thankful I was made aware ...
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Apr 28, 2018
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After my initial experience with the agency, Richard - the manager - went out of his way to secure me a suitable rental property. The staff have consistently been helpful and polite when I have had dealings with them. ...
Sep 28,2015
Sep 28,2015
6
people found
this helpful
this helpful
Unfortunately, my first and now LAST experience with Martin & Co. Guildford was not only disappointing, it was completely appalling. The staff at Martin & Co. have an extreme lack of unprofessionalism, communication, severely poor customer service, and are ridiculously slow at responding to enquiries or fixing ...
read full review
read full review
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