100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Dec 08,2011
Dec 08,2011
7
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I am writing this review out of sheer anger to the way in which I have been treated by this Whitegates in Walton. I am a Landlord and I asked Whitegates to find me a tenant and manage them whilst living at the property.
* I paid them £200 for them to find me a tenant, however i was left to show all potential tenants around the property.
* I was only notified 2 days before my tenant was due to move in, that they would be moving in. The agent who was over seeing the move told me she could hold the tenant back from moving in for a few days however added, but the tenant is now homeless as she moved out her previous address.
* I wasn't given enough time to complete all my repairs and deep clean ready for the tenant to move into and then Whitegates tried to blame me for the not having the property ready (even though i only had 2 days notice).
*Paperwork promised to the Tenant (an agreement on repairs/work) was promised for the first week and has still not been sent 6 months after first promised.
*Every payment I have received has been paid to me 2 to 3 weeks after the tenant paying it in on the 1st of the month.
*Both me and my tenant complained to Whitegates and asked to leave the service however they stated that we where to remain under there service until the 6 months where complete. (However I have never signed a contract with them).
*I was sold a package which included photo's to be taken during the Inventory, however not photographs where taken.
* I informed them months ago about leaving their service at the end of their agreement and yet when I came to leave their service they tried to add another month onto the Tenancy.
*There all very rude, snotty and unhelpful in there, I had even the manager being funny with me on the phone.
I could go on and on about how unhappy I am with this service. I would recommend anyone out there NOT and NEVER to seek Whitegates advice when looking to let out a property.
You make your own mind up, but I honestly think you'll regret any service they provide.
* I paid them £200 for them to find me a tenant, however i was left to show all potential tenants around the property.
* I was only notified 2 days before my tenant was due to move in, that they would be moving in. The agent who was over seeing the move told me she could hold the tenant back from moving in for a few days however added, but the tenant is now homeless as she moved out her previous address.
* I wasn't given enough time to complete all my repairs and deep clean ready for the tenant to move into and then Whitegates tried to blame me for the not having the property ready (even though i only had 2 days notice).
*Paperwork promised to the Tenant (an agreement on repairs/work) was promised for the first week and has still not been sent 6 months after first promised.
*Every payment I have received has been paid to me 2 to 3 weeks after the tenant paying it in on the 1st of the month.
*Both me and my tenant complained to Whitegates and asked to leave the service however they stated that we where to remain under there service until the 6 months where complete. (However I have never signed a contract with them).
*I was sold a package which included photo's to be taken during the Inventory, however not photographs where taken.
* I informed them months ago about leaving their service at the end of their agreement and yet when I came to leave their service they tried to add another month onto the Tenancy.
*There all very rude, snotty and unhelpful in there, I had even the manager being funny with me on the phone.
I could go on and on about how unhappy I am with this service. I would recommend anyone out there NOT and NEVER to seek Whitegates advice when looking to let out a property.
You make your own mind up, but I honestly think you'll regret any service they provide.
What agent could do to change your mind?
*Not to be rude and bitchy with customers. *To make payments on time *To keep to there word *To keep all parties in the loop on what part of the process they are at *Not to discriminate against people based on age *Work on their customer service skillsAttached Filesnbsp;
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Latest Reviews
29th Mar 2021
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11th Dec 2020
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Opening Hours
Address
Whitegates Estate Agents
498 Rice Lane
Walton,Liverpool
Merseyside
L9 2BW
0151 523 0800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £69,000 | £90,000 |
| Lettings | 100% | 99% | £575 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 25 | 2 | 8 | 0 | 16 | 0 | 23 | 0 | 7 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 29,2021
Mar 29,2021
0
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We have been searching this crazy housing market for our family home , we almost gave up our search due to the frustrations of poorly presented overpriced houses until we dealt with Leanne at white gates, after keeping us updated with houses to meet our criteria ...
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Feb 24,2021
Feb 24,2021
0
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I have already bought house with Whitegates Estate Agents. I view my new house on Saturday and on Tuesday I received news my offer was accepted. I love you Leeanne. She is lovely, friendly and very very fast. Team understands seller and buyer and do ...
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Jan 31,2021
Jan 31,2021
2
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Leanne and team have been BRILLIANT always on hand to give advice and support sold our house too days after it went on the market would recommend them to anyone who is thinking of selling...
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Jan 13,2021
Jan 13,2021
0
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Used whitegates recently and Leeanne was really helpful in progressing things quickly. They kept my informed at all times.
Thank you...
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Dec 13,2020
Dec 13,2020
0
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Used Whitegates for purchase off my sons first property,a fantastic service and experience from start to finish completely professional and very easy to communicate with .5 stars Thank you...
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Dec 11,2020
Dec 11,2020
0
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Would highly recommend Whitegates Walton .. really helpful staff , couldn’t have done more for me and sold my house in 6 days ..! Absolutely brilliant .....
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Oct 26,2020
Oct 26,2020
0
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Working with Leeanne to get my first home has been amazing. Leanne has been so helpful, professional and informative can't thank her enough. she's made the daunting process of buying a first home so much easier and has helped me so much with advice and ...
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Sep 24,2020
Sep 24,2020
0
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This is my first time dealing with whitegates and I found them friendly and very helpful
We had viewed a property and rang to put an offer in.
Leeanne rang the vendor to inform them and rang me back within 10 minutes to tell me the ...
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Jun 22,2018
Jun 22,2018
0
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James Laken from Whitegates Liverpool was an excellent estate agent a credit to his profession. He took time to listen to me and offer his advice and he also called me when he noticed I was about to be ripped off by another well known ...
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Comment on agent fees
Excellent
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May 12,2018
May 12,2018
0
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I don't usually do reviews, because it's hard to find a service that is worthy of a good one... Whitegates (Walton Vale) was recommended to me by a landlord who has dealt with them for some time,and won't use anybody else now...I have ...
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Comment on agent fees
GOOD
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Aug 02,2017
Aug 02,2017
0
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I'm a landlord who has used Whitegates on many occasions to buy, sell and rent property. I find them to be very knowledgable of the area in which I operate and they give me a professional, honest service.
I would highly recommend this estate agency ...
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Comment on agent fees
Very reasonable fees in relation to the service they provide
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Dec 16,2012
Dec 16,2012
0
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I am a tenant of one of Whitegates properties and the staff have always been helpful and friendly with repairs and advice etc....
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Dec 16,2012
Dec 16,2012
0
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This is a relly friendly and professional agency, reliable and committed to providing good customer service.
I have always been given feedbacks on queiries and response to issues.
I would reccomend Whitegates as a professional and expert agency....
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Dec 13,2012
Dec 13,2012
0
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This is the first property ive bought and although I was quite nervous at first im happy to say it was much easier than I thought. The girls at Whitegates were there to guide me through the whole process and I wouldnt hesitate in using ...
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Dec 11,2012
Dec 11,2012
1
people found
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I am a Landlord and have used Whitegates Walton Vale office Liverpool for the last 6 months. They assesed my property and found a suitable tenant in a fairly short space of time.
Once the tenants had moved in they identified some minor buliding work that ...
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Dec 07,2012
Dec 07,2012
0
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I recently rented out my property with Whitegates & I received an overall excellent service. There were a few technical hiccups with certain processes, through no fault of anyones in particular, but Pamela worked tirelessly for me to address, and ultimately rectify, these issues.
Displaying great ...
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Dec 04,2012
Dec 04,2012
0
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I have used Whitegates to find me tenants and manage my properties for around 12 months now. The staff are always extremely helpful and professional and I would not hesitate to recommend their services....
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Dec 03,2012
Dec 03,2012
0
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I've used Whitegates in Walton on a couple of occasions now and found them to be efficient and professional on both occasions. I've dealt with the same girls each time and they always friendly and help wherever they can.
Most importantly, they have found decent ...
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Dec 03,2012
Dec 03,2012
0
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Nicola was very efficient when valuing the property.
AnneMarie took over the handling of the sale of the property. She has been very efficient throughout the sale process and went that extra mile to ensure the sale went through....
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Nov 30,2012
Nov 30,2012
0
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Anne-Marie was very helpful when I first met her at whitegates, she gave me a lot of information and advice about the property I was interested in. Very friendly and pleasant staff I would recommend Anne Marie in the future....
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Nov 28,2012
Nov 28,2012
1
people found
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this helpful
I wish to provide feedback on the above candidates for facilitating the purchase of my property.
Firstly, as we all know, buying a property can be a stressful experience. With their expertise and superb customer service, the purchase was smooth and stress free.
whenever I ...
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Nov 27,2012
Nov 27,2012
0
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From my very first contact with Whitegates everyone was extremely helpful, especially Nicola who primary dealt with my custom. Nothing was ever too much trouble and she seemed to bend over backwards to ensure the properties she found me all perfectly matched the requirements I ...
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Nov 27,2012
Nov 27,2012
0
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I have found both the above members of staff to be excellent over the last 12 months. I had a tenant that was not paying rent and both these ladies went above and beyond to help me. They were constantly chasing the tenant and keeping me ...
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Nov 27,2012
Nov 27,2012
0
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I have been dealing with the team for some time now, both renting and placing bids to buy property in the Liverpool area. At all times the team have been extremely helpful and informative demonstrating a high level of proffesionalism in their proffesion. The team ...
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Nov 27,2012
Nov 27,2012
1
people found
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I have had many dealings with Whitegates Estate Agents, all of which have been a very pleasant and positive experience. The girls were always polite and helpful. I would not hesitate in recommending Debbie and her staff to my friends and family....
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Nov 26,2012
Nov 26,2012
0
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The team have had a difficult time dealing with us as there three partners to deal with!!!!
Nicola knows her stuff and seems to have a handle on just about everything going on. Always helpful and knows exactly what to do with our account - ...
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Nov 26,2012
Nov 26,2012
0
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I received excellent customer service and felt important and respected, as a first time buyer i was given all the information I needed and felt valued by Nicola ....
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Nov 25,2012
Nov 25,2012
1
people found
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I would not hesitate in recommending Debbie to my friends and family interested in looking to buy a property due to the great service I recieved....
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Nov 24,2012
Nov 24,2012
0
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The staff at the WALTON VALE are professional, curtious and are a pleasure to deal with. They are always available to deal with any queries i have either by email or phone. Would fully recommend using Whitegates Walton Vale to any person selling or letting ...
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Nov 23,2012
Nov 23,2012
0
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There have been a few things that have needed to be sorted since moving into my property and I have found that Pam in particular has been fantastic in getting these things sorted for me. She has been extremely helpful and very friendly and has ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Estate Agent in L9 
Firstly, I would like to apologise if you feel the service you have received from my staff has not been to your satisfaction. Generally, we receive very positive feedback from both our Landlords and Tenants alike; therefore, I would be like the opportunity to look further into the points you have raised and the comments you have made.
I would be happy to arrange a confidential meeting to discuss these matters further. Please do not hesitate to contact me directly on 0151 523 0800 or via my email, [email protected].
I look forward to hearing from you,
Regards
Debbie Taylor
Director