100% lettings valuation accuracy
80% lettings fee satisfaction
Sep 28,2015
Sep 28,2015
2
people found
this helpful
this helpful
I have been renting a property in Margetts Road through Haart for approx 1 year. (Ellie in the Bedford office is lovely.) Unfortunately, I have not been very happy with the speed of Haart & my landlords response to notification of problems with the property. The last occasion is particularly the worst.
I notified Haart on 1 September that the main, and only, light in the back reception room had stopped working (not the result of failed bulbs). On Friday 4 Sep, I received a call from a contractor who arranged to visit the property on Monday 7 Sep.
He visited and confirmed that the light fitting was faulty and needed replacing. As he had been giving a budget of only £50, we wouldn't be able to fix it then and there but would send a quote to Haart and could be back the next day or Wednesday to carry out the repair.
I heard nothing for the rest of the week. On the evening of Sunday 13 September, while carefully trying to walk through this dark room to turn on the kitchen light so I could see, I twisted my ankle. I called the Property Management on Monday morning to notify them of this and find out when the repair would be done. Haart's response was that it was my own fault because I should have got a lamp and that the landlord was getting quotes for different types of fittings. (Incidently, I would have had to walk through the dark room to turn a lamp on too!).
I received a text on Friday 18 Sept from the Property Management team to say they now had the quotes and were passing them on to the landlord for their approval.
At the time of writing this review, Monday 21 September 5pm, the light is still not fixed and I have not had any notification that it is imminent.
To my mind, 3 weeks is not an acceptable period to wait for a simple light fitting to be fixed.
I notified Haart on 1 September that the main, and only, light in the back reception room had stopped working (not the result of failed bulbs). On Friday 4 Sep, I received a call from a contractor who arranged to visit the property on Monday 7 Sep.
He visited and confirmed that the light fitting was faulty and needed replacing. As he had been giving a budget of only £50, we wouldn't be able to fix it then and there but would send a quote to Haart and could be back the next day or Wednesday to carry out the repair.
I heard nothing for the rest of the week. On the evening of Sunday 13 September, while carefully trying to walk through this dark room to turn on the kitchen light so I could see, I twisted my ankle. I called the Property Management on Monday morning to notify them of this and find out when the repair would be done. Haart's response was that it was my own fault because I should have got a lamp and that the landlord was getting quotes for different types of fittings. (Incidently, I would have had to walk through the dark room to turn a lamp on too!).
I received a text on Friday 18 Sept from the Property Management team to say they now had the quotes and were passing them on to the landlord for their approval.
At the time of writing this review, Monday 21 September 5pm, the light is still not fixed and I have not had any notification that it is imminent.
To my mind, 3 weeks is not an acceptable period to wait for a simple light fitting to be fixed.
What agent could do to change your mind?
Treat their tenants like they're customers too and not just money machines for their landlords.Attached Filesnbsp;
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 80% | £695 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
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Spoke to Luke Perry, who was super friendly and supportive in my search! Highly recommend speaking to him to get you the best property....
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Jun 05,2019
Jun 05,2019
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The services were efficient. The staff was very polite and friendly and their work was very professional. They did not charge me for their work. I would definitely recommend this company....
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Feb 12,2019
Feb 12,2019
0
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Helen has been so good at communicating and responding immediately to my questions and needs,
Quite frankly I wish she'd been here the last five years if me being with Haart. She's an asset to the company...
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Comment on agent fees
Same as everyone else....of course I’d like it cheaper!!
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Dec 11,2018
Dec 11,2018
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I've contacted Jovan today regarding some radiator problems, i received a very nice and quick response and it's always a pleasure to speak to Jovan as I know he will help as much as he can and he is always happy to help....
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Dec 07,2018
Dec 07,2018
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Jovan was very helpful and he helped me understand everything and the process of renting a property. I could not have done it without him. He is a star and an asset to the company....
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Dec 10, 2018
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Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help! ...
Nov 28,2018
Nov 28,2018
0
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Just wanted to say a big thank you to Helen Marvell and Emma Cleaver for all their help with their negotiations with the tenant for dilapidation costs. I was able to come to an amicable agreement with the tenant without going through the process of ...
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Comment on agent fees
The agents fees were very reasonable
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Sep 28,2015
Sep 28,2015
2
people found
this helpful
this helpful
I have been renting a property in Margetts Road through Haart for approx 1 year. (Ellie in the Bedford office is lovely.) Unfortunately, I have not been very happy with the speed of Haart & my landlords response to notification of problems with the property. The last ...
read full review
read full review
What agent could do to change your mind?
Treat their tenants like they're customers too and not just money machines for their landlords.Attached Filesnbsp;
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Oct 06, 2015
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Hi there,
We are really sorry that you have had this issue and that it has taken some time to resolve it. The Property Management team are working hard to fix this for you and would like to apologise for the inconvenience this has caused. If you need any further assistance please don't hesitate to email [email protected]
Many thanks,
Melanie Smith
Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We are really sorry that you have had this issue and that it has taken some time to resolve it. The Property Management team are working hard to fix this for you and would like to apologise for the inconvenience this has caused. If you need any further assistance please don't hesitate to email [email protected]
Many thanks,
Melanie Smith
Customer Relations Manager