Brixton, London, SW9
2.1/5, 13 reviews
15% recommended
25% lettings valuation accuracy
60% lettings fee satisfaction

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“Tried to sell our property with Haart (we ended up ......”

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Sep 27,2015
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By: 'Upset'
Sep 27,2015
2 people found
this helpful
Tried to sell our property with Haart (we ended up changing estate agents) - do NOT recommend! Here are a couple of reasons why... Lied about viewings taking place (when they did not happen). Abysmal communication e.g. cancelled our Open Day but we were not told, needed to chase for feedback when the viewings did happen. Incorrect / missing information on legal documents e.g. incorrect termination dates vs our agreement with Haart with a lack of willingness to change it due to this being a
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By: Customer Relations Manager
Oct 06, 2015
Hi there,

I'm so sorry to hear about the issues you faced. Please can you drop an email to [email protected] so we can investigate this.

Many thanks,

Melanie Smith
Customer Relations Manager

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Latest Reviews

View all Reviews 13
12th Nov 2021
reviewed by 'Lucy'
“Completely unprofessional and disorganised. Left me standing in the rain waiting, to find out from the office the agent (Adam ......”
22nd Mar 2021
reviewed by 'Fiona'
“Victoria from haart was our agent and helped us out so much! We thankfully found our current flat due to ......”
16th Oct 2020
reviewed by 'Lisa'
“DONT USE!!! As a foreign landlady I lost more than half the rent to this agent! They charge for anything ......”
29th Jun 2020
reviewed by 'Michelle'
“We were a professional couple looking for a long term rental to call home. We looked at a property that ......”
22nd Feb 2018
reviewed by 'Drobik101'
“Rude and sarcastic. Not professional in the slightest. Changes the goalposts with informing you. It's a shame as i've never ......”
22nd Jun 2016
reviewed by 'Lauren'
“Our experience with Haart was exceptional. From rearranging viewings at the last minute, to the well-informed and friendly agents who ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

haart
494 Brixton Road
Brixton,London
Greater London
SW9 8EQ
020 7274 2878

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 25% 60% £1,350 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 3 1 1 1 0 0 3 0 4
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Completely unprofessional and disorganised....”

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Nov 12,2021
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Adam
By: 'Lucy'
Nov 12,2021
0 people found
this helpful
Completely unprofessional and disorganised. Left me standing in the rain waiting, to find out from the office the agent (Adam Khan) is on holiday. This is not my first bad experience having already rescheduled and been totally useless at communicating. I will not be looking ...
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“Haart...”

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Mar 22,2021
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Victoria
By: 'Fiona'
Mar 22,2021
0 people found
this helpful
Victoria from haart was our agent and helped us out so much! We thankfully found our current flat due to her hard work. She was really personable and easy to talk to/ contact. Really happy with the service and found a place quickly because of ...
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“DONT USE!!! As a foreign landlady I lost more......”

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Oct 16,2020
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By: 'Lisa'
Oct 16,2020
1 people found
this helpful
DONT USE!!! As a foreign landlady I lost more than half the rent to this agent! They charge for anything and everything and have "their contractors" triple the costs of actual work that has to be done. They fail to keep landlords up to date ...
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“Put offer in at asking price and received zero reply...”

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Jun 29,2020
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Ella
By: 'Michelle'
Jun 29,2020
1 people found
this helpful
We were a professional couple looking for a long term rental to call home. We looked at a property that Haart were advertising and Ella was the agent from Haart representing the property. We decided to put an offer on, and emailed Ella the details ...
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By: Dartford Landlord
Jul 07, 2020
View all comments (1)
I haven't been impressed. Their customer service isn't good, you have to keep chasing them to find out whats going on with your rental property. I won't be renewing with them at the end of the tenancy. The call centre could be a little bit more proactive in providing updates ...

“Rude and sarcastic. Not professional in the slightest. Changes the ......”

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Feb 22,2018
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Ella
By: 'Drobik101'
Feb 22,2018
0 people found
this helpful
Rude and sarcastic. Not professional in the slightest. Changes the goalposts with informing you. It's a shame as i've never had a bad experience with Haart before....
read full review
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Was this helpful? Yes
By: ross collings
Feb 23, 2018
View all comments (1)
Hi Drobik101, We're very sorry to hear about your poor experience with our Brixton branch and we would like to look into this further. Please email us all the details at [email protected] so we can investigate this for you. Thank you, Regards haart Customer Services team ...

“Our experience with Haart was exceptional. From rearranging viewings at ......”

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Jun 22,2016
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Esta
By: 'Lauren'
Jun 22,2016
1 people found
this helpful
Our experience with Haart was exceptional. From rearranging viewings at the last minute, to the well-informed and friendly agents who answered every question with courtesy and grace, to the swift resolution process and excellent customer care, we were very impressed with every aspect of Haart's ...
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Comment on agent fees
n/a
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Was this helpful? Yes
By: Ross
Jun 24, 2016
View all comments (1)
Hi Lauren, Thank you for review, we're very happy you received an exceptional service. We will pass this feedback on. Regards, Ross ...

“I have just exchanged contracts on my sale of my ......”

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Jun 20,2016
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Roni
By: 'Nhussein'
Jun 20,2016
0 people found
this helpful
I have just exchanged contracts on my sale of my property and i would like to say this was helped along with the help of Roni Robinson who`s help in this matter was first class in the Brixton office. I was kept informed throughout ...
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Comment on agent fees
The fees were ok
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Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and than you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Haart were almost useless from the word go: they did ......”

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Mar 31,2016
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By: 'Haartless'
Mar 31,2016
0 people found
this helpful
Haart were almost useless from the word go: they did not know anything about the property's roof, who owned the surrounding land, or whether planning had been granted for the extension. They were so bad at contacting the vendor we did it directly ourselves. We ...
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Comment on agent fees
Anything more than 50p would be a rip off.
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By: Ross
Mar 31, 2016
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Hi there, We're very sorry to hear about your poor experience with us. Please contact us at [email protected] so we can help make amends for this. Regards, Ross ...

“Dreadful communication throughout. We bought a property from Haart. Through ......”

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Feb 22,2016
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Esta
By: 'GL'
Feb 22,2016
1 people found
this helpful
Dreadful communication throughout. We bought a property from Haart. Through the process they were unable to be reached by phone or email, they were discourteous, and seemed incapable of listening to our concerns. As a concrete example, one message took three and a half weeks ...
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What agent could do to change your mind?
NA
Attached Filesnbsp;
Comment on agent fees
NA
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By: GL
Apr 01, 2016
View all comments (2)
As requested, I sent my details to Ross on the 25th of Feb. As if to prove my point about dreadful communication, as at the 1st of April there has been no reply. ...

“Pros:Sunny is a pragmatic employee who gets things done ......”

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Oct 10,2015
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Sunny
By: 'DisappointedLondonLandlord'
Oct 10,2015
0 people found
this helpful
Pros: Sunny is a pragmatic employee who gets things done efficiently and usually communicates well. They are good at playing...
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What agent could do to change your mind?
Their fees are very competitive
Attached Filesnbsp;
Comment on agent fees
Their fees are very competitive
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: haart Estate Agents
Nov 10, 2015
View all comments (1)
Good afternoon, Thank you for leaving us a review. We are sorry to read that you would not use the branch again. Were there any particular elements that you feel needed improvement or any problems that you faced that we can investigate and look for resolve? Please do let us know by contacting us at [email protected]. Many thanks, Melanie Smith Customer Relations Manager ...

“Tried to sell our property with Haart (we ended up ......”

Share on :
Sep 27,2015
Minithumbdown
By: 'Upset'
Sep 27,2015
2 people found
this helpful
Tried to sell our property with Haart (we ended up changing estate agents) - do NOT recommend! Here are a couple of reasons why... Lied about viewings taking place (when they did not happen). Abysmal communication e.g. cancelled our Open Day but we were ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
Oct 06, 2015
View all comments (1)
Hi there, I'm so sorry to hear about the issues you faced. Please can you drop an email to [email protected] so we can investigate this. Many thanks, Melanie Smith Customer Relations Manager ...

“Horrendous service from Haart in Brixton. We are tenants of ......”

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Aug 10,2015
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Rasa
By: 'Russell'
Aug 10,2015
1 people found
this helpful
Horrendous service from Haart in Brixton. We are tenants of a property and have been plagued with problems since we started. Avoid completely. We were told two days before the move-in day that it would have to be moved. We were promised that this would ...
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What agent could do to change your mind?
Preposterous fees for incredibly poor service. Aside from displaying the property online and giving us the initial viewing, the agency seems to have done nothing at all.
Attached Filesnbsp;
Comment on agent fees
Preposterous fees for incredibly poor service. Aside from displaying the property online and giving us the initial viewing, the agency seems to have done nothing at all.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
Aug 12, 2015
View all comments (1)
Hi Russell I'm really sorry to hear about this. Please could you email [email protected] so we can investigate and rectify these issues? Many thanks Melanie Smith Customer Relations Manager ...

“I have been horrified at the service I have received. ......”

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Feb 25,2015
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By: 'Sophie'
Feb 25,2015
0 people found
this helpful
I have been horrified at the service I have received. The staff do not respond with any speed even to extremely urgent issues (the ceiling just fell in - I have emailed them twice for news and still received no response in 2 days). In only ...
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By: Customer Relations Manager
Mar 05, 2015
View all comments (1)
Hi Sophie I'm so sorry to hear about this. Customer satisfaction is extremely important to us and I am disappointed to hear about the issues you have faced. Please could you email [email protected] so we can investigate these for you. Many thanks Melanie Smith Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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