“I am extremely impressed by the service offered by Katie ......”
5 Star Review
Sep 25,2015
By:
'Chaya'
Sep 25,2015
Branch: Leeds, Mortgages -1 Feast Field
Services: They arranged our mortgage
Sold price: £147500
Would you recommend?: Yes
Postcode: LS27
Branch: Leeds, Mortgages -1 Feast Field
They arranged our mortgage
Sold price: £147500
Postcode: LS27
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I am extremely impressed by the service offered by Katie Whittaker, Donna Driffield and Emma Pearson. When presenting mortgage deals,
Katie was thorough with all the information presented to me and had great knowledge and insights on the products. She really was not a pushy sales person at all and I really liked that. She was really quick to respond to my queries and was very friendly and had great people skills. The only negative thing I would say is, it was very difficult to get hold of her on the phone at times as she was in meetings and had other commitments etc and I usually prefer to talk things through rather than exchanging lots of emails. Having said that, it didn't really matter as she responded very quickly. I was really impressed with her overall attitude and service and I would definitely use her again.
Donna Driffield and Emma Pearson were brilliant. They kept me upto date regularly and responded to any queries I had very quickly - usually on the same day. Emma was really clear regarding what was requested from the lender and always kept me upto date. Both Emma and Donna's mannerisms in their emails came across very polite and friendly.
I was amazed on how quickly my mortgage application was approved. I am really, really impressed with the overall service and would definitely use them again.
Thanks to all 3 of them. They've been great!
Comment on agent fees
Thought it was a bit steep at first but well worth the money. It's less stressful and took the pressure off
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