East Grinstead, RH19
4.9/5, 61 reviews
98% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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“We put in the asking price of £* which was accepted ......”

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Sep 25,2015
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By: 'Mr'
Sep 25,2015
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We put in the asking price of £* which was accepted by the owner of no 2 * east grinstead after getting all the searches carried out and a signed agreement of the fixtures and fittings this was going on from the start of May 2015 until August 2015 and with roughly 4 weeks to complete she pulled out this completly caused us big problems with our chain and it was then advertised as being sold or temporarily removed and to our amazement 4 weeks later it was back on the market for £340.000 with the sale being agreed this upset us even more as Philip Hiatt at your move never even gave us a second bite of the cherry we could not believe that Philip Hiatt would take this client back on knowing how this lady let us down we feel like with been guzzumed
What agent could do to change your mind?
Could have been more truthful by letting us know what was going on
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By: Pip
Sep 25, 2015
Dear Mr Goodson

Many thanks for your review and I am sorry that you feel that we let you down and I would have welcomed the chance to discuss this in private with you rather than on a public forum. The facts are very different from how you have portrayed them and if you had been more sympathetic to my Client's close family bereavement she would have been more willing to re-sell to you. I am not willing to say more on a public forum to save you any embarrassment.

Philip Hiatt

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Latest Reviews

View all Reviews 61
24th Jun 2018
reviewed by 'Mr'
“We have been completely satisfied with the service both Philip and Sue have given us during our long drawn out ......”
20th Jun 2018
reviewed by 'Sue'
“We found Philip and Sue's help with our move exceptional. We had a difficult move with numerous problems and their ......”
20th Jun 2018
reviewed by 'Cat'
“Sue and Philip have been brilliant throughout the whole process of selling our house. They are very friendly and professional ......”
20th Jun 2018
reviewed by 'Vicky'
“Philip offered a professional service with good communication leading to a successful sale and purchase. He was competitively priced and ......”
18th Apr 2018
reviewed by 'Brian'
“Philip and Sue were professional throughout, providing me with regular updates and advice. I will always recommend Your Move East ......”
16th Mar 2018
reviewed by 'Hana'
“I bought my property in East Grinstead with help of Your Move. Their service was excellent. Philip was very helpful ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Your Move
1 West Street
East Grinstead
West Sussex
RH19 4EY
01342 321142

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £42,750 £610,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 35 0 25 1 0 0
Areas covered
  • RH19
  • East Grinstead, Forest Row
  • RH18
  • Lingfield, West Hoathly
  • RH7
  • Turners Hill, Crawley Down
  • RH10
  • TN7
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Buying...”

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Jun 24,2018
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Philip
By: 'Mr'
Jun 24,2018
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We have been completely satisfied with the service both Philip and Sue have given us during our long drawn out purchase due to issues in the chain. Without their constant support we may not have achieved this....
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“Alders Avenue...”

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Jun 20,2018
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By: 'Sue'
Jun 20,2018
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We found Philip and Sue's help with our move exceptional. We had a difficult move with numerous problems and their assistance in dealing with these was invaluable....
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Good
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“Fantastic first class service...”

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Jun 20,2018
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By: 'Cat'
Jun 20,2018
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Sue and Philip have been brilliant throughout the whole process of selling our house. They are very friendly and professional and have been so helpful could not recommend then more....
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Very reasonable pricing they went above and beyond what they charged us.
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“Successful sale and purchase...”

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Jun 20,2018
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By: 'Vicky'
Jun 20,2018
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Philip offered a professional service with good communication leading to a successful sale and purchase. He was competitively priced and negotiated a good price for us....
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“Excellent Service...”

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Apr 18,2018
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By: 'Brian'
Apr 18,2018
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Philip and Sue were professional throughout, providing me with regular updates and advice. I will always recommend Your Move East Grinstead....
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Comment on agent fees
Fair
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“Highly recommended...”

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Mar 16,2018
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Philip
By: 'Hana'
Mar 16,2018
0 people found
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I bought my property in East Grinstead with help of Your Move. Their service was excellent. Philip was very helpful all the time I need. He helped me to speed up the whole process as well. Definitely recommended!...
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Excellent!
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“Absolutely fantastic team - a personal service, going the extra ......”

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Feb 13,2018
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Philip
By: 'Simon'
Feb 13,2018
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Absolutely fantastic team - a personal service, going the extra mile to ensure a smooth sale or purchase. I have used Your Move Philip Hiatt twice now and cannot recommend them enough....
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Excellent value for money
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“Thanks to Philip and Sue very professional in every thing ......”

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Feb 06,2018
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By: 'Pat'
Feb 06,2018
0 people found
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Thanks to Philip and Sue very professional in every thing they do we would have struggled they went the extra mile and we will always appreciate their dedication and fantastic assistance all their experience showed many thanks Pat and Bill...
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Good
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“Philip and Sue have now sold 2 properties for my family-the ......”

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Feb 01,2018
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Philip
By: 'gary'
Feb 01,2018
0 people found
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Philip and Sue have now sold 2 properties for my family-the first one was a difficult sale but they persisted and supported the process over a long period, eventually finding a reliable buyer. the second sale was straightforward but still well managed by them...
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fair
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“Amazing experience buying through Philip Hiatt at Your Move. Both ......”

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Feb 01,2018
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By: 'Mrs'
Feb 01,2018
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Amazing experience buying through Philip Hiatt at Your Move. Both Philip and Sue were fantastic in communication, availability and genuine customer care. They are extremely kind and always there to help in anyway. We visited our property a few times after we made the offer ...
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“Brilliant team! Consistently helped drive the chain and really appreciated ......”

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Jan 30,2018
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By: 'Emma'
Jan 30,2018
0 people found
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Brilliant team! Consistently helped drive the chain and really appreciated their involvement the entire time. If I sell my house in the future, it will be with them!...
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“Philip provided a superb, personal service and was always keen ......”

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Dec 19,2017
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By: 'John'
Dec 19,2017
0 people found
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Philip provided a superb, personal service and was always keen to help and give advice when asked. He kept us fully informed throughout a protracted Sale campaign, always polite and positive. Much appreciated and became more of a family friend than a Sales man. Many ...
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Good
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“A fantastic service from both Philip and Sue. They both ......”

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Jun 25,2017
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By: 'Alan'
Jun 25,2017
0 people found
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A fantastic service from both Philip and Sue. They both assisted greatly in the whole house buying process and their wealth of knowledge meant questions were answered swiftly and satisfactorily. Totally happy with the service provided....
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“I was very pleased with the way I was dealt ......”

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May 16,2017
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By: 'Gary'
May 16,2017
0 people found
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I was very pleased with the way I was dealt with from start to finish. When I asked for information either from Philip or Sue I was given detailed replies in quick time. Refreshing to be responded todo efficiently. Well done and thank you....
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Not applicable in my case.
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“Philip couldn't have been more helpful, he really went above ......”

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Apr 03,2017
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Philip
By: 'BenSp93'
Apr 03,2017
0 people found
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Philip couldn't have been more helpful, he really went above and beyond what I expected from an estate agent. Brilliant customer service, quick to respond to emails & phone calls. Just what you need during the stressful process of buying your first home....
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“Good service from Philip throughout the process, particularly ensuring viewings ......”

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Feb 03,2017
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By: 'Duncan'
Feb 03,2017
0 people found
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Good service from Philip throughout the process, particularly ensuring viewings were on time and ultimately chasing solicitors later on. Would recommend....
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“Philip Hiatt had been recommended to me by a few ......”

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Jan 17,2017
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By: 'Shahida'
Jan 17,2017
0 people found
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Philip Hiatt had been recommended to me by a few people when I was looking for a reputable Estate Agent after having some awful experiences in the past. From listing with him to completion date Philip made the whole process stress free. He was efficient, ...
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Agent fees were very competitive but more importantly, well worth the money for the service provided.
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“The service was good. Our main reason for not awarding 5 ......”

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Jan 03,2017
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By: 'Julie'
Jan 03,2017
0 people found
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The service was good. Our main reason for not awarding 5 stars was to do with the overlap over what the Estate Agent and the Solicitor were responsible for in the sale. This lead to some confusion for us at times....
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Comment on agent fees
They were kept low because there was a prospective buyer from the outset.
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“We couldn't be happier with Your Move, Philip was extremely ......”

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Dec 09,2016
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By: 'Mark'
Dec 09,2016
0 people found
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We couldn't be happier with Your Move, Philip was extremely helpful throughout the process and was always available to answer any questions or concerns we had. Never once did we feel that we were just another customer through the door, we were treated so well ...
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Comment on agent fees
Very reasonable for the service provided.
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“I have purchased house through your move, Philip and Sue ......”

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Dec 09,2016
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By: 'Tanya'
Dec 09,2016
0 people found
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I have purchased house through your move, Philip and Sue have made the process easy and helped me all the way along. Always friendly and happy to reasure me with great communication at every step, very happy to recommend your move. Thank you!...
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“We could not be happier with the service we have ......”

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Dec 09,2016
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By: 'Eileen'
Dec 09,2016
0 people found
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We could not be happier with the service we have received which was friendly, helpful and efficient. Nothing was too much trouble for Philip who kept us fully informed of viewings and of the progress of the sale. The sale was achieved very quickly after ...
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Comment on agent fees
Good value for the service received.
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“Philip is friendly and worked hard to ensure the sale ......”

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Dec 08,2016
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By: 'Nicky'
Dec 08,2016
0 people found
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Philip is friendly and worked hard to ensure the sale went through smoothly for my mum despite various hiccups along the way. All emails calls & texts were swiftly responded to with relevant info or updates. Sue was the one who understood our situation enough to ...
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Not known as purchaser
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“Philip and Sue were extremely helpful throughout a difficult time ......”

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Dec 08,2016
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By: 'Phil'
Dec 08,2016
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Philip and Sue were extremely helpful throughout a difficult time while my mother was moving. Buyers dropped out but new buyers were found very quickly. Philip and Sue were always easy to contact and very helpful with advice. They both went out of their way ...
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“I highly recommend the services of Philip and Sue at ......”

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Dec 08,2016
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Philip
By: 'Peter'
Dec 08,2016
0 people found
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I highly recommend the services of Philip and Sue at Your Move East Grinstead. Compared to other local estate agents, we found them to be the most professional, helpful and friendly we came across.Their expertise took a lot of the hassle out of our ...
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“2 of my friends recommended me YourMove when I looked for ......”

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Oct 03,2016
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Philip
By: 'Ke&Ka'
Oct 03,2016
0 people found
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2 of my friends recommended me YourMove when I looked for estate agent to sell my house. when I first saw Philip, I felt that I could trust him. as soon as he put my house on to the market, some people visited for viewing. not ...
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Comment on agent fees
good. it's worth.
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“Philip and Sue kept me well informed of developments in ......”

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Sep 19,2016
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Philip
By: 'Persistent'
Sep 19,2016
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Philip and Sue kept me well informed of developments in what was a difficult and extremely protracted purchase. Despite all the difficulties they remained committed to progressing the transaction....
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“extremely helpful and efficient. Although i had to alter my ......”

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Sep 13,2016
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Philip
By: 'karin'
Sep 13,2016
0 people found
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extremely helpful and efficient. Although i had to alter my plans at the last minute selling and buying was very helpful. Dealt with any issues promptly and kept me informed and up to date with everything. I would highly recommend him and will go back ...
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Comment on agent fees
same as other agencies
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“Philip and Sue have been nothing but amazing. Right from ......”

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Sep 12,2016
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By: 'Catherine'
Sep 12,2016
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Philip and Sue have been nothing but amazing. Right from the start they went above and beyond the call of duty. They are the agents for our sellers - they are not our agents; yet they were always willing to offer us their advice and ...
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“Nothing negative at all to say about these agents. Phillip ......”

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May 04,2016
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Philip
By: 'T'
May 04,2016
0 people found
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Nothing negative at all to say about these agents. Phillip has to be one of the least pushy estate agents I've ever met, and I've dealt with a few. He's very honest and I totally trusted him. My negotiations hit a snag but he dealt ...
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Comment on agent fees
N/A I bought through them
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“We chose Phillip Hiatt based on personal recommendation and are ......”

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May 04,2016
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By: 'Peter'
May 04,2016
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We chose Phillip Hiatt based on personal recommendation and are delighted to have done so. The whole process was handled extremely well and selling an empty property when over 100 miles from it was made easy by Phillip's willingness to deal with all the viewings, check ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

www.your-move.co.uk/help/complaints-process
Last updated at 3:45 PM 04/01/2017 by Philip Hiatt

Awards won by Your Move, East Grinstead RH19 4EY



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