88% lettings valuation accuracy
93% lettings fee satisfaction
Sep 23,2015
Sep 23,2015
4
people found
this helpful
this helpful
This estate agent is an absolute joke. The staff are rude and unbelievably incompetent.
Us 3 girls rented the house early August'14 - August'15 and had on-going problems from the start. The first day of our tenancy, the house had been left in a shocking state. It had not only not had professional clean, but had not been cleaned at all. There was a moulding sofa in the living room, rubbish left all over the kitchen, with sticky surfaces and floors, and a rotting-smelling fridge, and a moulding computer chair. The toilets were surrounded by wee patches and the sink has had dirty water and a paint brush left in it. One of the bedrooms' floor was covered in paint chippings and debris. So our house was uninhabitable from the beginning, and they failed to clean the house until mid-September, after many many e-mails asking them to do so.
We had damp in our house that made us ill, yet despite us reporting the issue several times from the beginning of our tenancy in August'14, they made no efforts to handle the situation until we were forced to involved the Government Environmental Health Department in Jan'15. They then began work on the damp in May'15, in the middle of our exams and end-of-year assessment period, causing much distress as we were having to share rooms whilst building work was being done in one of the bedrooms, and preventing us from being able to study and complete work in our own home.
Since moving out of the property, the incompetents of this company has only increased. We left the house in a professionally-cleaned state. It was immaculate. Yet, we were sent an e-mail with a list of charges that would be taken from our deposit, including a cleaning charge of £200, a missing chair (the one covered in mould from the kitchen, that they had agreed could be removed), missing light bulbs (every room had a working light bulb) and a missing fire grate (which never existed). We argued our case back on this, and after many e-mails, finally agreed that all the charges were wrong. In fact, Lucy even admitted that she had been looking at another tenancy for a different house's forms and getting them confused!
It is now mid-September'15 and we are still awaiting our deposit, which we should have received a month ago. They constantly make-up excuses as to why it has not been returned and always putting the blame onto us, e.g. not sending over our closing bills (which we e-mailed to them twice three weeks ago)...
Please stay clear of this estate agent. Many reviews report of similar experiences.
Us 3 girls rented the house early August'14 - August'15 and had on-going problems from the start. The first day of our tenancy, the house had been left in a shocking state. It had not only not had professional clean, but had not been cleaned at all. There was a moulding sofa in the living room, rubbish left all over the kitchen, with sticky surfaces and floors, and a rotting-smelling fridge, and a moulding computer chair. The toilets were surrounded by wee patches and the sink has had dirty water and a paint brush left in it. One of the bedrooms' floor was covered in paint chippings and debris. So our house was uninhabitable from the beginning, and they failed to clean the house until mid-September, after many many e-mails asking them to do so.
We had damp in our house that made us ill, yet despite us reporting the issue several times from the beginning of our tenancy in August'14, they made no efforts to handle the situation until we were forced to involved the Government Environmental Health Department in Jan'15. They then began work on the damp in May'15, in the middle of our exams and end-of-year assessment period, causing much distress as we were having to share rooms whilst building work was being done in one of the bedrooms, and preventing us from being able to study and complete work in our own home.
Since moving out of the property, the incompetents of this company has only increased. We left the house in a professionally-cleaned state. It was immaculate. Yet, we were sent an e-mail with a list of charges that would be taken from our deposit, including a cleaning charge of £200, a missing chair (the one covered in mould from the kitchen, that they had agreed could be removed), missing light bulbs (every room had a working light bulb) and a missing fire grate (which never existed). We argued our case back on this, and after many e-mails, finally agreed that all the charges were wrong. In fact, Lucy even admitted that she had been looking at another tenancy for a different house's forms and getting them confused!
It is now mid-September'15 and we are still awaiting our deposit, which we should have received a month ago. They constantly make-up excuses as to why it has not been returned and always putting the blame onto us, e.g. not sending over our closing bills (which we e-mailed to them twice three weeks ago)...
Please stay clear of this estate agent. Many reviews report of similar experiences.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
10th Oct 2022
reviewed by 'Nicole'
26th Aug 2021
reviewed by 'Grace'
26th Aug 2021
reviewed by 'Harry Banks'
25th Aug 2021
reviewed by 'jpdowner'
19th Aug 2021
reviewed by 'Isobel'
Opening Hours
Address
Hove Lets
204 Church Road
Hove
East Sussex
BN3 2DJ
01273 735555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 88% | 93% | £455 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 146 | 12 | 0 | 0 | 0 | 0 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 10,2022
Oct 10,2022
0
people found
this helpful
this helpful
I rented a property through hove let’s for just under 2 years. During that time if I ever needed any help, had any questions or anything the lovely team in the office was always happy to help! Really efficient at getting out any contractors if ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 26,2021
Aug 26,2021
0
people found
this helpful
this helpful
Amelia was really helpful and gave excellent advice over the phone which turned out to be 100% the case. Would highly recommend anyone who is searching for a rental to work with amelia as you will get honest service...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 26,2021
Aug 26,2021
0
people found
this helpful
this helpful
Excellent service. Couldn't be happier. Friendly and proactive. I would be happy to use this service and Amelia again !...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 25,2021
Aug 25,2021
0
people found
this helpful
this helpful
Amazing service throughout tenancy. Shout out to my landlady too for the box of chocolates every christmas... a very nice touch. Thanks...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 20,2021
Aug 20,2021
0
people found
this helpful
this helpful
Having experienced multiple letting agencies in Hove, I couldn’t recommend Hove Let’s enough, superb customer service and always at the end of the phone when I needed them!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2021
Aug 19,2021
1
people found
this helpful
this helpful
Fantastic agent. Made our letting experience very easy. I would definitely recommend this company based on our experience with Amelia....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2021
Aug 19,2021
0
people found
this helpful
this helpful
She was really helpful during this process and was really flexible around my schedule emailing us property's and arranging viewings.
would use her again and I have suggested her to others....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2021
Aug 19,2021
0
people found
this helpful
this helpful
Amazing Service, can't recommend hove let's enough. Amelia was especially helpful and we always felt they were in hand when we needed them....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2021
Aug 19,2021
0
people found
this helpful
this helpful
Amazing service from the team, they were always friendly and quick to respond to any of my queries or issues. I mostly dealt with Amelia and she was brilliant, always made time for me and any issues I had, and never made me feel rushed, ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2021
Aug 19,2021
1
people found
this helpful
this helpful
Been using HoveLets for a couple years now and cant fault them. Couldn't recommend Ella and the team more. Any issues I've had have been dealt with professionally and within good time....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13,2021
Aug 13,2021
1
people found
this helpful
this helpful
I have been using Hove Let’s for years, such great service and the girls in the office are wonderful, nothing is to much trouble, when you call they always, ring you back. They are a pleasure to deal with....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13,2021
Aug 13,2021
2
people found
this helpful
this helpful
Hove Lets have been amazing - very responsive to emails and concerns, kind and efficient customer service and they gave us all the information about the property with no prompting needed. Enjoying our new flat, thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13,2021
Aug 13,2021
1
people found
this helpful
this helpful
Always so very helpful and great to deal with! I would Recommend very highly, there are never any issues. Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
May 29,2021
May 29,2021
1
people found
this helpful
this helpful
Having just moved from Ireland to the UK, I have been extremely impressed with the efficiency, professionalism and overall excellent service from Hove Let's. We have had 2 minor issues since we moved in which were due to no fault of the agents however they dealt ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 23,2021
Mar 23,2021
2
people found
this helpful
this helpful
If you sign a contract with them, you will be forced to commit even if the living conditions are unbearable and unhygienic.
For the past 6 months I have been complaining about a terrible smell of urine in my flat (flat 3, 1 seafield rd).
When I realised ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19,2020
Nov 19,2020
0
people found
this helpful
this helpful
Really helpful agency. Been renting from different ones before and most of the times had some problems. With Hovelets no problems, really helpful agency. People who works there really nice and always ready to help....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17,2020
Nov 17,2020
0
people found
this helpful
this helpful
I was a tenant for just over a year and they were very attentive & addressed any problems I had very quickly. Would happily rent through them again....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24,2020
Aug 24,2020
0
people found
this helpful
this helpful
Very professional, efficient, helpful and friendly, couldn't have asked for a better Letting agent. Mostly dealt with Sophia and Amelia, who were both great, always going over and above to help....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2020
Jul 28,2020
0
people found
this helpful
this helpful
Really helpful and friendly team - always got back to me and my housemates very quickly whenever we had any questions or issues, and always very happy to help.
I would definitely recommend renting through this company. ?...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 17,2020
Mar 17,2020
0
people found
this helpful
this helpful
Very approachable and helpful when we moved and very quick to get anything you may need sorted!! Rachel made the whole process completely smooth and stress free, I would recommend them to anyone!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20,2020
Feb 20,2020
0
people found
this helpful
this helpful
Rachel Dallibar was excellent, I was arriving in the UK after the office closed on a Saturday and she made every effort to organise someone to stay behind and meet me so I wouldn't have to wait till the following Monday to get into my ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 19,2020
Feb 19,2020
0
people found
this helpful
this helpful
Wonderful Experience with Hove Lets. We were taken round by the lovely Lora Lewis who was so helpful and encouraging....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06,2020
Feb 06,2020
0
people found
this helpful
this helpful
Living in Brighton for the past 6 years, I have let properties from various different letting agents and Hove Lets are by far the best from my experience. No issues or complaints in the slightest. Swift and easy process moving in and collecting keys, rapid replies ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14,2020
Jan 14,2020
0
people found
this helpful
this helpful
Absolutely brilliant!!!
Everyone I’ve spoken with at Hovelets has been professional, friendly and efficient from day one.
Rachel was helpful beyond words and helped so much due to some personal challenges and it’s because of her that I have such a lovely property ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 07,2020
Jan 07,2020
0
people found
this helpful
this helpful
Hove lets have managed a property for us for 5+ years and always provided us a great service with reasonable fees...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 03,2020
Jan 03,2020
0
people found
this helpful
this helpful
Renting through Hove Lets has been perfectly fine, I have always been able to get in touch with them quickly (and especially my agent Rachel), my unit's rent is fair and the flat is in very good shape. Nothing to complain about, don't hesitate to ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 12,2019
Dec 12,2019
0
people found
this helpful
this helpful
Hove Lets is an agency that I 100% recommend to anyone looking for a place to live. It is an agency with a team of excellence since they aim not only to help us find the best place to live but also to give us all ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18,2019
Nov 18,2019
0
people found
this helpful
this helpful
I rented a property for a year through Hove Let’s. I can honestly say they have been brilliant throughout the whole year. If there was a problem they would get it fixed immediately or at least within a few days. There communication is great, ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31,2019
Oct 31,2019
0
people found
this helpful
this helpful
Very happy with my agent. I love my flat and hope to live here very long time. Thankyou from Ani Chi >..< xx...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25,2019
Oct 25,2019
0
people found
this helpful
this helpful
Really friendly agency, always quick to help with any issues or questions we may have had! Would recommend to others....
read full review
read full review
Was this helpful?
Yes
Yes
Amelia
(85)
Sophia
(38)
Jessica
(20)
Lora
(14)
Ella
Louise
(2)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:21 PM 31/10/2017 by allAgents
Best Letting Agent in Hove 
Best Letting Agent in Hove 
