100% lettings valuation accuracy
86% lettings fee satisfaction
Sep 23,2015
Sep 23,2015
3
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I have never written a review, good or bad, about anyone because I can't be bothered.
But I felt I had to with Touchstone to reccomend people avoid them at all costs.
They charge you for everything, things that should be illegal to charge someone for. They charged me to provide a reference to my new landlord ?! I mean the idea of that is so low, that a human being would design a system to soley designed to extract as much money from possible from tennants is one that angers me, how someone can charge to write an email saying "yes he lived her for X amount of time and no he didn't miss any payments" is beyond me.
They tried to take the (a word rhyming with kiss) with my deposit deductions, despite the fact that I had someone move in the day after I left, everything from their laziness, their lack of willingness to provide support and be understanding, their rude nature and constantly making everything difficult, every time you speak to someone it is painfully clear that you are just a nuisance to them, you have to bug them to get a reply and they take no priority on serious issues, even when my boiler broke down ! They took days before they would finally pull a finger out and even then it was done reluctantly - never have I received a service so shameful and poor in my life, and to the miserable staff at touchstone; if you really hate your job so much, quit ! Get a new one for christ sake and stop making everyone elses lives so miserable.
As well as the shameful customer service, as I first stated, they will charge you for EVERYTHING, and they will charge you a lot. Disgraceful company and I hope never to have to deal with them again. The government should really put measures in place so that organised crime groups, thieves and thugs disguised as lettings agents such as Touchstone be banned from getting away with such preposterous practises.
You have been warned.
But I felt I had to with Touchstone to reccomend people avoid them at all costs.
They charge you for everything, things that should be illegal to charge someone for. They charged me to provide a reference to my new landlord ?! I mean the idea of that is so low, that a human being would design a system to soley designed to extract as much money from possible from tennants is one that angers me, how someone can charge to write an email saying "yes he lived her for X amount of time and no he didn't miss any payments" is beyond me.
They tried to take the (a word rhyming with kiss) with my deposit deductions, despite the fact that I had someone move in the day after I left, everything from their laziness, their lack of willingness to provide support and be understanding, their rude nature and constantly making everything difficult, every time you speak to someone it is painfully clear that you are just a nuisance to them, you have to bug them to get a reply and they take no priority on serious issues, even when my boiler broke down ! They took days before they would finally pull a finger out and even then it was done reluctantly - never have I received a service so shameful and poor in my life, and to the miserable staff at touchstone; if you really hate your job so much, quit ! Get a new one for christ sake and stop making everyone elses lives so miserable.
As well as the shameful customer service, as I first stated, they will charge you for EVERYTHING, and they will charge you a lot. Disgraceful company and I hope never to have to deal with them again. The government should really put measures in place so that organised crime groups, thieves and thugs disguised as lettings agents such as Touchstone be banned from getting away with such preposterous practises.
You have been warned.
What agent could do to change your mind?
EverythingAttached Filesnbsp;
Comment on agent fees
They overcharge for everything. And I mean everything.
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Latest Reviews
27th Jan 2020
reviewed by 'Richard'
29th Jul 2019
reviewed by 'Leanne'
19th Jun 2019
reviewed by 'Harry'
17th May 2019
reviewed by 'Siobhan'
30th Apr 2019
reviewed by 'David'
8th Apr 2019
reviewed by 'Camilla'
Opening Hours
Address
Touchstone CPS Ltd
55 Triangle Building, Wolverton Park Road
Wolverton,Milton Keynes
Buckinghamshire
MK1 1QT
01908 525 400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 86% | £350 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 51 | 9 | 0 | 0 | 0 | 0 | 5 | 1 |
Areas covered
- MK1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 27,2020
Jan 27,2020
0
people found
this helpful
this helpful
We had our hearts set on this flat and Shonah Wright went above and beyond to make it happen for us. We couldn't ask for anything else. Thank you so much Shonah...
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Jan 27, 2020
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(1)
Hi Richard
Thank you for your wonderful review of the service provided recently by my colleague, Shonah Wright. It's much appreciated. From personal experience, I know Shonah to be both efficient and most definitely customer focussed.
Best wishes in your new home.
Kind regards
Penny Graham ...
Jul 29,2019
Jul 29,2019
0
people found
this helpful
this helpful
My review relates to Dawn skelton who has been excellent in helping me with all the services i have required. Thank you Dawn...
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Aug 20, 2019
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Thank you for your wonderful review of the service that you have received from my colleague, Dawn Skelton, it's much appreciated.
Kind regards
Penny Graham
Touchstone ...
Jun 19,2019
Jun 19,2019
0
people found
this helpful
this helpful
Yasmine was the first Property Manager to personally introduce herself with her contact details asking if I had any issues. She has been very informative and efficient in relation to maintenance, noise issues. She takes action promptly and she seems she cares about me as ...
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Jun 21, 2019
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Hi Harry
Thank you for taking the time to review the service that you've received from my colleague Yasmine. I couldn't agree more with your comments!
Thanks again.
Kind regards
Penny Graham
Touchstone ...
May 17,2019
May 17,2019
0
people found
this helpful
this helpful
Perfect to start with but has now gone down hill. Still waiting for emails to be responded and the customer care gets thrown out of the window when you have an on going issue. Even when they are breaching the law there is no sign ...
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Apr 30,2019
Apr 30,2019
0
people found
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Dawn could not have been more professional and polite when attending our needs and solving the problems that we encountered during the negotiation. We are extremely happy with the outcome and how she managed to ensure everything for us. I wish that we could have ...
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Comment on agent fees
A very good agent.
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May 03, 2019
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Thank you for 5 star rating and for your wonderful feedback on my colleague, Dawn in our Milton Keynes office.
Dawn consistently provides our customers with a friendly and professional service making the process run as smoothly as possible.
Thanks again for your review, it really is appreciated.
Kind regards
Penny Graham
Touchstone ...
Apr 08,2019
Apr 08,2019
0
people found
this helpful
this helpful
When dealing with Katy I have found her to be exceptionally h elpfull, she is polite and courteous, and does her very best to help with any issues.
I have confidence that,if I have asked Katy to call back she will,and she always ...
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Comment on agent fees
Good
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Apr 09, 2019
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(1)
Hi Camilla
Thank you so much for your excellent review of the service that you have received from my colleague Katy from the Milton Keynes office. It is always appreciated when our customers take time out to review our colleagues. So, thanks again.
Kind regards
Penny Graham
Touchstone ...
Mar 29,2019
Mar 29,2019
0
people found
this helpful
this helpful
I am delighted that my telephone call was answered by Sue Geen.:
* She understood my requirement in an instant
* Promised to speak to Jon Lock, in absence of Laura Spencer who has gone on holiday -(Jon Lock whom I spoke to yesterday did not ...
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Apr 02, 2019
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Hi Prof. Lakhani
Wow! Thank you so much for your glowing commendation of my colleague, Sue Geen, in the Milton Keynes office.
It is always very pleasing to be able to feed back such wonderful comments to the teams, so thank you for taking the time to provide a review of our service. Sue will be pleased!
Kind regards
Penny Graham
Touchstone ...
Mar 28,2019
Mar 28,2019
0
people found
this helpful
this helpful
I find Yasmine to be interactive with a genuine interest in the customer and a positive attitude towards whatever is the issue....
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N/A.
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Mar 29, 2019
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Hi Tim
Thank you for your 5 star rating of the service that you have received recently from my colleague, Yasmine, in the Milton Keynes office.
I agree that Yasmine is very positive and customer focused, keeping our customers updated and advised of any matters.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
“Vicky and Max (boiler engeer) were extremely helpful. They kept me informed through the weekend. I had no heating and no hot water. They did well....”
Mar 25,2019
Mar 25,2019
0
people found
this helpful
this helpful
Great people I've had a chance to meet. They went above and beyond to make sure I was informed and knee when and how fast they will fix the boiler for me. Max is amazing young men with great skills and fantastic personality. Vicki made ...
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Mar 20,2019
Mar 20,2019
0
people found
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Overall service provided by Yasmine was excellent. She was very helpful and efficient inresolving all enquiries.
I would highly recommend Yasmine....
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Comment on agent fees
Good
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Mar 15,2019
Mar 15,2019
0
people found
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this helpful
Katy has been great and so glad she is now in charge of our property. From enquiries my brother and I sent too years ago have now been answered and sorted within 2 weeks!...
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Mar 12,2019
Mar 12,2019
0
people found
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Yasmine has been a pleasure to deal with, always very professional, courteous and prompt to reply. I had a couple of small maintenance issues when first moving in which Yasmine arranged to be sorted very quickly. Thanks very much!...
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Comment on agent fees
Fees are very reasonable compared to other properties I viewed in Milton Keynes
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Mar 12, 2019
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(1)
Hi Matt
Thank you for taking the time to review the great customer service that you received recently from Yasmine in our Milton Keynes office. I am pleased that Yasmine was able to resolve your repairs quickly and efficiently.
Since joinging Touchstone, Yasmine has consistently shown great communication and customer service skills but it's always great when this is acknowledged by our customers, so thanks again.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Mar 12,2019
Mar 12,2019
0
people found
this helpful
this helpful
I would like to thank Jon lock for his speedy conclusion to the repairs in my flat. This is the best service I have had dealing with Touchstone, he is also friendly, kind and courteous....
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N/A
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Mar 12, 2019
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Hi Carol
Thank you for your 5* rating and positive review of the service you received from Jon Lock recently, it's much appreciated.
I am pleased that Jon was able to resolve your repairs promptly for you.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Mar 06,2019
Mar 06,2019
0
people found
this helpful
this helpful
The termination of my tenancy agreement was handled professionally and swiftly by Yasmine, there were no problems at all. Thanks...
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Mar 08, 2019
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(1)
Thank you for taking the time to review the service that you recently received from Yasmine in our Milton Keynes office. Yasmine takes pride in providing our customers with an excellent rental experience from start to finish.
Good luck in your new home.
Kind regards
Penny Graham
Touchstone ...
Mar 01,2019
Mar 01,2019
0
people found
this helpful
this helpful
Yasmine is my property manager in the property that I rent she always checks with me all is ok , and any minor issues I have had get resolved very fast. Thanks Yasmine ....
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Mar 01, 2019
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Thanks for your review of the service that you've received recently from my colleague Yasmine in the Milton Keynes office.
Yasmine provides our customers with great customer service and excels in keeping our customers up to date, so it's always great to feed back our customer comments.
Thanks again for taking the time to review our service, it's much appreciated.
Kind regards
Penny Graham
Touchstone ...
Feb 28,2019
Feb 28,2019
0
people found
this helpful
this helpful
Yasmine has been absolutely amazing from start to finish, after having terrible service from a competitor estate agent - Yasmine has reassured me that there are people that genuinely care in this industry! She always replies promptly, answers every query and question and is extremely ...
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Comment on agent fees
Best and most reasonable agent fees I have seen in MK
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Mar 01, 2019
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Wow! Thank you for your wonderful review of both Yasmine and the rest Team in Milton Keynes.
Yasmine has been consistently recognised by our customers for her excellent customer service, which is great to see. Thanks again.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Feb 21,2019
Feb 21,2019
0
people found
this helpful
this helpful
Thanks to Yasmine, moving into my new home has been seamless.
Consistency, reliability and great efforts have all lead to settling in rather quicker than anticipated.
Not only has she made sure that my home was spotless on arrival, but has also kept in contact ...
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Mar 01, 2019
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Thank you for your glowing commendation of my colleague, Yasmine. Having worked with Yasmine for a several months now, I have found her to be friendly, helpful and very efficient, a fantastic addition to our Milton Keynes team.
It really is great to be able to feed back these reviews to the property managers and team, so thank you.
Best wishes in your new home.
kind regards
Penny Graham
Touchstone ...
Feb 13,2019
Feb 13,2019
0
people found
this helpful
this helpful
I just wanted to take the time to say that Jasmine is wonderful to work with, her patience and diligence has helped with every challenge we've been presented. It's an absolute pleasure....
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Mar 01, 2019
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(1)
Thank you so much for your wonderful review of the service you have received from me colleague, Yasmine. Since joining Touchstone, Yasmine has consistently shown that she is an excellent addition to our team in Milton Keynes.
Thank you for taking the time to provide a review, it really is great to be able to feed back to the team such positive reviews.
Kind regards
Penny Graham
Touchstone ...
Feb 04,2019
Feb 04,2019
0
people found
this helpful
this helpful
Yasmine emailed me back with in minutes of my initial email. She not only made sure the job got done as soon as possible but she emailed back to follow up....
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Feb 05, 2019
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Hi
Thank you for taking the time to review our service and more specifically that provided recently by my colleague, Yasmine, it's much appreciated.
I pleased to see that Yasmine was able to resolve your issue promptly, keep you updated and follow up too.
Kind regards
Penny Graham
Touchstone ...
Feb 02,2019
Feb 02,2019
1
people found
this helpful
this helpful
I have rented via touchstone in various guises for a number of years now. I have to say their service has been consistent throughout this period - absolutely atrocious. Most recently my gas boiler was condemned (although it shouldnt have been) this was on Thursday 31...
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N/a
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Feb 05, 2019
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Hi Steve
Having read your review, I am very concerned by your comments. Please could you contact me direct: [email protected] with details of your property and who you have been dealing with so that I can take up this matter with the relevant team.
I look forward to hearing from you as a matter of urgency.
Kind regards
Penny ...
Jan 31,2019
Jan 31,2019
0
people found
this helpful
this helpful
I recently contacted Yasmin regarding issue with the boiler. Had no heating or hot water, found this very distressing, especially because I am 36wks pregnant. Yasmin was an absolute star. She arranged few engineers who came by the end of afternoon and kept me updated ...
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N/A
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Feb 01, 2019
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(1)
Hi Anna
Thanks for taking the time to review the great service that you received from Yasmine recently. I'm pleased that Yasmine was able to resolve the issue for you so quickly and kept you updated.
Since joining Touchstone, Yasmine has consistently provided our customers with great service, so I'm so delighted that Yasmine's efficiency and hard work is recognised. Thanks again.
Kind regards
Penny Graham
Touchstone ...
Jan 25,2019
Jan 25,2019
0
people found
this helpful
this helpful
I would just like to thank Yasmine for all of her help since moving into Trevithick Court. There were a few things that needed resolving and Yasmine has been extremely helpful in getting these sorted, she is always polite and helpful and is a credit ...
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Comment on agent fees
No issues
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Jan 29, 2019
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Hi Darren
Thank you for your wonderful feedback about my colleague in the Milton Keynes office, Yasmine. Since joining Touchstone, Yasmine has consistently provided our customers with great service but it is always pleasing when our customers tell us too!
Thanks again.
Best wishes in your new home.
Penny Graham
Touchstone ...
Jan 25,2019
Jan 25,2019
0
people found
this helpful
this helpful
Really great efficient service from Yasmine this week. I phoned Touchstone as my heating had stopped working - not what you want in really cold weather! She escalated the matter to Lonsdale who phoned me only 10 minutes or so later and sent someone out the ...
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Comment on agent fees
I've been renting my flat for over three years. I remember that the fees, while I could have done without them, were less than other agents' fees I had been quoted. I also appreciated Touchstone stating their fees clearly on their website - not all agents do this.
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Jan 29, 2019
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Hi Emma
Thank you for sharing your experience of our service and especially for your feedback regarding my colleague in the Milton Keynes office, Yasmine.
I am delighted to see that Yasmine was able to arrange for your heating to be fixed quickly and that she kept you updated regularly. I have always found Yasmine to be both efficient and helpful but it's great when our customers find this too.
Thank you.
Kind regards
Penny Graham
Touchstone ...
Jan 24,2019
Jan 24,2019
0
people found
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this helpful
Yasmine has been a super star for my shower looked at in a fast and efficient fashion she's a credit to your company very impressive...
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Jan 29, 2019
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Hi Andy
Wow! Thanks for ranking Yasmine in our Milton Keynes office a Superstar, that's great!
From my own interactions with Yasmine I have found her to be both prompt and efficient but it's brilliant to see this recognised by our customers too, so thank you.
Kind regards
Penny Graham
Touchstone ...
Jan 24,2019
Jan 24,2019
0
people found
this helpful
this helpful
Yasmine responded to my email Straight away. And the job got done very quickly. Every email I sent gets dealt with quickly and efficiently. So nice to finally have things done.Lee cattell...
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Jan 29, 2019
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Hi Mrs Cattell
Thank you for providing a review of the service provided by my colleague in the Milton Keynes office, Yasmine, it is much appreciated.
From my experience, Yasmine is indeed both efficient and prompt but it is always pleasing to receive such feedback from our customers. So, thank you.
Kind regards
Penny Graham
Touchstone ...
Jan 22,2019
Jan 22,2019
0
people found
this helpful
this helpful
I would like to highlight to the director for the great work Sammy Black has done for us. I have been a very difficult person to deal with as we have had a lot of things that required attention in our property and she had ...
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Jan 29, 2019
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Hi Charlotte
Thank you for taking the time to provide a review for our Touchstone, it's much appreciated.
I am delighted to see that you have found both Sammy & Nicola to be both helpful and polite. I will happily pass on your comments about the service provided to both the team and our Leadership team.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Jan 18,2019
Jan 18,2019
0
people found
this helpful
this helpful
Jenna Higham has gone over and above in order to help my partner and I move house. It is so important to get immediate responses and kept fully up to date whenever possible and Jenna certainly has done this
Thank you...
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Comment on agent fees
Good
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Jan 18, 2019
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Thank you so much for your kind words, Anne. We really appreciate you taking the time to share your experience of your recent dealings with Jenna with us. It's always great to see a colleague acknowledged for their work, so thank you.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Jan 17,2019
Jan 17,2019
0
people found
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this helpful
Yasmine is a joy to deal with, she doesn't mess about, she just gets the job done, not only is her manner excellent, she actually sounds and talks like a real human being. Top notch agent.
Bonus Fact: some say she can produce rainbow lasers ...
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Jan 18, 2019
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Hi Samuel
Thank you for your glowing commendation of my colleague, Yasmine, it's much appreciated. Whilst Yasmine works in our Milton Keynes office, I have had some dealings with Yasmine and always found her to be both efficient and friendly. The service that she has provided to date has certainly made an impression on you, for all the right reasons.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Jan 15,2019
Jan 15,2019
0
people found
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I would thoroughly recommend this property fair rent quiet area conviently located close to local shops such as two shops a butchers and bakers...
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Comment on agent fees
Fees fair
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Jan 18, 2019
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Hi Jamie
Thank you for taking the time to leave a review, it's much appreciated.
I am pleased to see that you are enjoying your home and its location.
Kind regards
Penny Graham
Touchstone ...
Jan 13,2019
Jan 13,2019
0
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So disappointed that I am not dealing with Dawn anymore, it's been 8 years and she is amazing. Not pleased with the change as I built up a great rapor with her. Not only was she friendly she always dealt with any issue I had so ...
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Good
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Jan 18, 2019
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Hi Amy
Thank you for taking the time to review our service and particularly the great service that you have received from Dawn over the years. I understand your disappointed at Dawn being re-assigned and not having her as your property manager now but hopefully your new manager will be just as friendly and helpful.
I will pass on your good wishes to Dawn.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:46 PM 07/02/2020 by Penny Graham
