Portico
Clapham, London, SW4
4.5/5, 289 reviews
89% recommended
93% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
71% lettings fee satisfaction

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“Great service from start to finish, always thorough, professional and ......”

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Sep 22,2015
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Medleen
By: 'Nick'
Sep 22,2015
0 people found
this helpful
Great service from start to finish, always thorough, professional and informative. I would use them again and recommend to others.
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Latest Reviews

View all Reviews 289
4th Feb 2023
reviewed by 'Victoria'
“Patrycja has been wonderful managing our flat for us. She is efficient and helpful and is dedicated to providing a ......”
15th Jun 2022
reviewed by 'Anna'
“Had a very good experience with Flora and the Portico team who were all efficient and helpful. Flora was great ......”
22nd Jan 2022
reviewed by 'Laura'
“Very helpful, friendly & efficient front office sales staff. Never had any problems & questions always responded too relatively quickly....”
18th Nov 2021
reviewed by 'SB'
“I have been a landlady with Portico, Clapham Common, for over ten years. I have had an excellent experience with ......”
9th Jun 2021
reviewed by 'Isobel & Alistair Toovey'
“Flora is officiant and informative when viewing our flat and we’ve had good communication with her since we’ve ......”
11th Mar 2021
reviewed by 'Chester'
“Property management incompetent when it matters. Was in a managed property. Disconnected service and team, with no direct dials. Ignoring ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Portico
5 Clapham Common South Side
Clapham,London
Greater London
SW4 7AA
020 7501 0454

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 100% £60,000 £16,000,000
Lettings 91% 71% £600 £3,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
67 2 68 26 70 0 47 1 5 3
Areas covered
  • SW4
  • Sw8
  • sw12
  • sw17
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Dulwich, SE22

“Patrycja has been wonderful managing our flat......”

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Feb 04,2023
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Patrycja
By: 'Victoria'
Feb 04,2023
0 people found
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Patrycja has been wonderful managing our flat for us. She is efficient and helpful and is dedicated to providing a great service for both myself as a landlord and our tenants. I can highly recommend her....
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“Had a very good experience with Flora and the Portico team......”

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Jun 15,2022
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Flora
By: 'Anna'
Jun 15,2022
0 people found
this helpful
Had a very good experience with Flora and the Portico team who were all efficient and helpful. Flora was great during the referencing process and helped me navigate some challenges which was very much appreciated - she was so patient with my numerous questions! Would ...
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“Very helpful, friendly & efficient front offi......”

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Jan 22,2022
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Georgia
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Holly
By: 'Laura'
Jan 22,2022
0 people found
this helpful
Very helpful, friendly & efficient front office sales staff. Never had any problems & questions always responded too relatively quickly....
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“I have been a landlady with Portico, Clapham ......”

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Nov 18,2021
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Andrew
By: 'SB'
Nov 18,2021
1 people found
this helpful
I have been a landlady with Portico, Clapham Common, for over ten years. I have had an excellent experience with the staff and services provided. They have been very professional, effective, efficient, knowledgeable and informative in keeping me abreast of the myriad of legislative changes ...
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“Flora is officiant and informative when viewi......”

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Jun 09,2021
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Flora
By: 'Isobel & Alistair Toovey'
Jun 09,2021
1 people found
this helpful
Flora is officiant and informative when viewing our flat and we’ve had good communication with her since we’ve moved in....
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“Property management incompetent when it matte......”

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Mar 11,2021
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By: 'Chester'
Mar 11,2021
2 people found
this helpful
Property management incompetent when it matters. Was in a managed property. Disconnected service and team, with no direct dials. Ignoring or not documenting reported issues was one issue, which will ultimately cost the landlords more. End of tenancy processes also fail to impress. Example of ...
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“33 Kings Avenue...”

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Mar 02,2021
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Harry
By: 'Cameron'
Mar 02,2021
5 people found
this helpful
Harry did a great job liaising with both sets of lawyers ensuring a smooth transaction. Additionally, he and his team were always available to take my calls and accommodate additional viewings, which was really helpful and removed a lot of stress from the process....
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Good
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“Using Portico Clapham resulted in significant financial loss...”

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Jan 08,2021
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By: 'VL'
Jan 08,2021
0 people found
this helpful
My experience with Portico Clapham has been awful throughout. The team allowed me to expose myself to wording which resulted in me losing 3 months revenue as well as then not communicating with me resulting in losing any compensation for damages made by tenants. Whilst giving ...
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“Portico sold my flat for over the asking pric......”

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Dec 02,2020
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Holly
By: 'neil'
Dec 02,2020
5 people found
this helpful
Portico sold my flat for over the asking price, and within 10 weeks of contacting them, we completed. Holly Pearson was excellent, coping with all the issues that arose dealing calmly and professionally at all times. This was carried out during Covid and lockdown. Many thanks ...
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“Please for your own sake avoid these crooks....”

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Sep 03,2020
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By: 'Rosie-'
Sep 03,2020
6 people found
this helpful
Please for your own sake avoid this letting agency, they do not care what living standards you are in and only communicate when they want more money. The adverts are literally lies, they are extremely unprofessional- but you only see this once you've paid the ...
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“Avoid this agency at all costs. Completely unprofessional and unreliable ......”

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May 20,2020
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Andrew
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Flora
By: 'Peter'
May 20,2020
1 people found
this helpful
Avoid this agency at all costs. Completely unprofessional and unreliable agents who do not care at all about their tenants once the letting agreement has been signed. Trying to contact anyone from this agency is a struggle, even with serious issues such as a broken ...
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“Portico overcharge and underdeliver, we found......”

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Apr 30,2020
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By: 'RICHARD'
Apr 30,2020
3 people found
this helpful
Portico overcharge and underdeliver, we found them very poor communicators, arrogant and slow. Not a company that is customer centered, it seemed like they thought they were doing a favour by responding. We ended the lease early and were charged a lot for simple services. ...
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“Ivett was entirely unhelpful with our propert......”

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Mar 30,2020
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Ivett
By: 'Chris'
Mar 30,2020
1 people found
this helpful
Ivett was entirely unhelpful with our property hunt. I would not recommend Portico or anyone that is part of their team. It felt entirely disorganised and lacked cohesive team structure. Can see why estate agents have the reputation they have,...
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“Take a bow. Truly remarkable service from doo......”

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Feb 28,2020
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Flora
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Ivett
By: 'Kiran'
Feb 28,2020
1 people found
this helpful
Take a bow. Truly remarkable service from door to door. And I would know. I'm remarking on it, as you read....
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“Flora and the entire Portico team have just ......”

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Feb 04,2020
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Flora
By: 'Frances'
Feb 04,2020
1 people found
this helpful
Flora and the entire Portico team have just been fantastic. Flora, was a true professional, and walked me step by step through the tenancy process. Through out the entire process of putting forward my offer to the referencing and tenancy agreement being completed, the Portico ...
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“We had an Amazing service at portico from Flo......”

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Nov 07,2019
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Flora
By: 'Daniela'
Nov 07,2019
1 people found
this helpful
We had an Amazing service at portico from Flora . She help us as much as she could to get the property, Everything was quick and easy. Iam so happy with her attention. Many thanks Portico team...
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“The agency is really well organised and have ......”

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Oct 18,2019
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Flora
By: 'Dandara'
Oct 18,2019
1 people found
this helpful
The agency is really well organised and have the best apartment deals. Flora was our agent and she was always so kind, thoughtful, replied fast to our emails and calls, she did her best to run things as fast as she could because we were ...
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“Georgia and the Portico team were a pleasure ......”

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Oct 14,2019
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Georgia
By: 'Chioma'
Oct 14,2019
1 people found
this helpful
Georgia and the Portico team were a pleasure to work with. Their speedy, attentive and modern approach to property sales made a real difference to the experience. Highly recommend!...
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“16 months to get our deposit back...”

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Oct 14,2019
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By: 'Fiona'
Oct 14,2019
0 people found
this helpful
Dealing with Portico was a terrible experience all around. During our tenancy, they were always extremely unhelpful, slow to respond, and our point of contact seem to change every month. One example is that our entrance door (the one leading to the flat, not the ...
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“Great service...”

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Oct 11,2019
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Flora
By: 'Jenny'
Oct 11,2019
1 people found
this helpful
My flatmate and I were looking for a place to move in to as soon as possible and we really needed a place within a week. Portico Clapham and Flora who was the responsible agent were incredibly swift and managed to find us a property, ...
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“Flora was good at showing the property and ge......”

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Oct 03,2019
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Flora
By: 'Adam'
Oct 03,2019
0 people found
this helpful
Flora was good at showing the property and getting back to us fairly quickly (although we felt during the offer process and getting our references completed she was a little aggressive in getting things done ASAP when we physically couldn't get the information over). She ...
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“Really pleased with responsiveness...”

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Sep 27,2019
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Georgia
By: 'Emma'
Sep 27,2019
0 people found
this helpful
My experience of working with Georgia from Portico was a positive one. Whilst I wouldn't necessarily say that knowledge of the property was 10/10, I think this was likely more down to the previous owners than the agent. What really impressed me about Georgia was her ...
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“STAY AWAY - WORST ESTATE AGENTS EVER...”

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Aug 12,2019
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By: 'John'
Aug 12,2019
1 people found
this helpful
If there was one piece of advice I could give anyone it would be DO NOT HAVE ANYTHING TO DO WITH PORTICO. Since the moment we rented a property with them (& handed over our deposit) they have been the worst estate agents I've ever had ...
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“Experience with Portico over 15 years is not good...”

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Jun 26,2019
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By: 'Adriano'
Jun 26,2019
2 people found
this helpful
Our experience with Portico and previously Edmund Cude and Green Locations has been on going for more than 15 years. We have a protected tenancy and that obviously does not us popular. However we would expect Portico to be professional, competent and act in the interests ...
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“Happy Landlord...”

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May 22,2019
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Andrew
By: 'Jacqui'
May 22,2019
1 people found
this helpful
Portico provide me with a tenant finding service. Andrew has been my primary contact for a few years now. He is always proactive when working with me when the tenancy is up for renewal or when I am looking for a new tenant. Recently a ...
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Good
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“Genuinely Terrible...”

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May 14,2019
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Iain
By: 'Nick'
May 14,2019
0 people found
this helpful
It takes a lot for me to do something like this, but I've been so shocked by the shockingly bad customer service provided to us by the Clapham Portico branch that i'm happy to post this review in the hope that someone reads it and ...
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Comment on agent fees
Noone should be conned into paying fees to an agency who provide NO customer service.
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“Excellent...”

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Feb 14,2019
Minithumbup
By: 'Ella'
Feb 14,2019
0 people found
this helpful
Very professional, offered support throughout the sale of the property and went above and beyond. I will use them in the near future....
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Comment on agent fees
Luke has offered fantastic service and support throughout this transaction.
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“Good Agency...”

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Feb 05,2019
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Flora
By: 'Marwan'
Feb 05,2019
0 people found
this helpful
It was a good experience dealing with Portico. Flora was proactive and keen to find me a suitable flat - which she did. One thing to point out, during negotiations, Flora I guess was away and another colleague, Andrew, stepped in. It would be great ...
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moderate
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“AVOID at all costs...”

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Feb 03,2019
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Claire
By: 'UnhappyTenant'
Feb 03,2019
1 people found
this helpful
If I could rate Portico 0 stars, I would. My experience was fine with them when I rented the property, but went downhill from there and I have just finished a 4 month process to get back the deposit they tried to keep from me as it ...
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“Friendly, proactive, responsible...”

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Jan 29,2019
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Flora
By: 'A.N.'
Jan 29,2019
0 people found
this helpful
Flora was a breath of fresh air. Sunny, friendly, empathetic... as well as 100% capable, proactive, on it. She answered our questions quickly and patiently, passed requests to our landlord and back smoothly, and got all our documents sorted with no hassle. She took on real ...
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Staff picture Andrew
(22)
Staff picture Ivett
(19)
Staff picture Flora
(15)
Staff picture Alexia
(9)
Staff picture Harry
(8)
No image available Georgia
Staff picture Aleksandra
(3)

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 21/05/2024, 1:06 PM by Clapham
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:06 PM 21/05/2024 by Clapham

Awards won by Portico, London SW4 7AA



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