“To start with the property which this agency was advertising ......”
1 Star Review
Sep 18,2015
By:
'Ilya'
Sep 18,2015
Branch: Coventry, 153-157 New Union Street
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: CV4
Branch: Coventry, 153-157 New Union Street
Lettings (as a Tenant)
Rent PCM: £750
Postcode: CV4
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people found
this helpful
To start with the property which this agency was advertising was almost new and well furnished, therefore we didn't think too much and didn't search for feedbacks which was a mistake.
Firstly, the property presenter - Cara didn't know anything about the apartment. She said that bills should be low as the property is new, however when we then looked at the energy ratings it was E, which means the cost of bills is high. Also she was not aware that sofa staying in the living room is sofa-bed. And she mislead us saying it is just a sofa.
Nevertheless, we agreed to sign pre-document and to pay the first fee. I would not mention that we signed just a piece of paper whereas the original document was signed in the very end.
Next day Cara called asking to move a date of moving earlier as the apartment is ready to move in (the proposed date was one month from the date of signing the initial document). We conceded to move the date earlier on one week even we were losing 1/4 of the payment for the last month of our previous apartment as the notice period was one month and we agreed the date with previous landlord, who found a new lodger ready to move by this date.
One week before the expected date of movement this agent called saying that due to unreadiness of new landlord's documents they are not able to stick with the date written in the agreement and asking for the possibility to postpone moving in couple of weeks.
Having said it was only we who singed the contract therefore we could not claim anything and agreed to postpone the date of moving on two weeks. Luckily the previous landlord could agree with a new lodger too so we could stay in our previous place for two weeks more. Considering that the agency would amend the date of the moving anyway we asked for the possibility to include the renting of the parking slot to the agreement as we didn't have any prove of it. They turned down this request without an explanation, but offered a written confirmation from the agency.
Contract amendment had taken one week. We tried to call couple of times to hear any updated but Zee who was dealing with our case did not know anything.
Finally, we moved in by the new date, however the documents for the apartment were not ready yet, so we did it only thanks to a new landlord who is luckily turned out to be a very pleasant lady. Surely, the agency has not provided any written confirmation for a parking place yet and based on our experience they would not do this.
Summing up our moving was a nightmare and we could hardly spend nights on a street. It was sorted luckily thanks to both landlords only. In turns the agency was working like Chinese whispers and messing up the proper way of working. It's always seemed to us they don't want to cope with our case and several time ignored our calls and letters.
In two words - avoid it!
P.S. I'm pretty sure that they serve landlords quite good as having a lot of properties gives them money. Unfortunately it's not the case when it comes to dealing with tenants. Tell your friends to avoid it too if you care about them.
What agent could do to change your mind?
We paid almost the monthly rate as fees for 0 service and creation of problems.
Attached Filesnbsp;
Comment on agent fees
We paid almost the monthly rate as fees for 0 service and creation of problems.
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