100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 14,2015
Sep 14,2015
5
people found
this helpful
this helpful
We trusted Savills to act in as if we were the client, as a tennant in a property. We asked if we could extend an extra month with an option for a further second, due to purchasing a property (outside of Savills). The agent understood our situation, and on the surface was happy to be of service. However, in hindsight we should not have trusted they would act in our best interest.
We though we were renewing our tenancy with the extra rolling months, and when the first online contract was issued it was 100% correct, with the extra two months. However, for a technical reason we could not sign and asked for the contracts to be resent. Sadly, we trusted Savills enough not to read the second contract and proceeded to auto signature, the documents. Only to find 6 weeks later, we were to be moving out in two weeks, due to an email asking to set a date to check out flat.
AFter a week of trying to contact someone at Savills, we finally spoke to our agent, who denied any knowledge of our previous request to be keep informed of any changes to the situation. We then escalated this to the manager of the branch, who said they only have an obligation to communicate to their client, the owner and never to tenants, as they are not the client, about changes.
Having trusted Savills to work with us during this time, we are 100% disappointed and it is clear that tenants are nothing more than the people paying them and the client. This has cause both my partner and I to change flights and business appointments to accommodate Savills, lack of communication which could all have been resolved much earlier if they had been honest.
The flat we rented for two years from brand new, still does not have an entre system that works, the showers only run hot water never cool / cold, the underfloor heating is irregular and the wardrobes still dont close property.
The sad thing is that we had a very large 6 figure property to sell, and had been considering Savills for the sale, and we were right from the start and our friends feedback on the winchester branch having too many young in experienced staff, that dont understand customer services means everyone!
We though we were renewing our tenancy with the extra rolling months, and when the first online contract was issued it was 100% correct, with the extra two months. However, for a technical reason we could not sign and asked for the contracts to be resent. Sadly, we trusted Savills enough not to read the second contract and proceeded to auto signature, the documents. Only to find 6 weeks later, we were to be moving out in two weeks, due to an email asking to set a date to check out flat.
AFter a week of trying to contact someone at Savills, we finally spoke to our agent, who denied any knowledge of our previous request to be keep informed of any changes to the situation. We then escalated this to the manager of the branch, who said they only have an obligation to communicate to their client, the owner and never to tenants, as they are not the client, about changes.
Having trusted Savills to work with us during this time, we are 100% disappointed and it is clear that tenants are nothing more than the people paying them and the client. This has cause both my partner and I to change flights and business appointments to accommodate Savills, lack of communication which could all have been resolved much earlier if they had been honest.
The flat we rented for two years from brand new, still does not have an entre system that works, the showers only run hot water never cool / cold, the underfloor heating is irregular and the wardrobes still dont close property.
The sad thing is that we had a very large 6 figure property to sell, and had been considering Savills for the sale, and we were right from the start and our friends feedback on the winchester branch having too many young in experienced staff, that dont understand customer services means everyone!
What agent could do to change your mind?
Been honest about the situation rather than going behind out backs and not telling us we could not extend two months.Attached Filesnbsp;
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Sep 14, 2015
I am very sorry to read your comments regarding the service you have received. Savills takes all feedback seriously and I would like our Head of Renewals to investigate the comments and issues you have made in your review as soon as possible. Please email your contact details to me directly at [email protected] so that I can address your concerns. Yours faithfully, Theresa Wallace -Director, Head of Compliance and Customer Service, Lettings Savills
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Latest Reviews
13th Jul 2021
reviewed by 'Kristina A'
14th Sep 2015
reviewed by 'Bad'
9th Apr 2014
reviewed by 'Hawthorn'
6th Nov 2013
reviewed by 'bad'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £1,350 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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- Home Builder
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Jul 13,2021
Jul 13,2021
0
people found
this helpful
this helpful
I've never been particularly impressed with many agents however I am so glad I contacted Savills to give me a valuation on my property. Lindsay was amazing, incredibly knowledgeable and enthusiastic about my property and I ended up listing it with them. I was particularly ...
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read full review
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Sep 14,2015
Sep 14,2015
5
people found
this helpful
this helpful
We trusted Savills to act in as if we were the client, as a tennant in a property. We asked if we could extend an extra month with an option for a further second, due to purchasing a property (outside of Savills). The agent understood ...
read full review
read full review
What agent could do to change your mind?
Been honest about the situation rather than going behind out backs and not telling us we could not extend two months.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 14, 2015
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(1)
I am very sorry to read your comments regarding the service you have received. Savills takes all feedback seriously and I would like our Head of Renewals to investigate the comments and issues you have made in your review as soon as possible. Please email your contact details to me directly at [email protected] so that I can address your concerns. Yours faithfully, Theresa Wallace -Director, Head of Compliance and Customer Service, Lettings Savills ...
Apr 09,2014
Apr 09,2014
7
people found
this helpful
this helpful
I was going to use savills to let my property in winchester, untill "*"the manager"*" opened her mouth, she treated her staff like dirt, I have never seen a manager act in such an unprofessional manor
Bullying staff very very off putting. I went elsewhere....
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Apr 23, 2014
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(1)
I am very sorry to read your comment regarding a member of the Winchester Lettings Team. Savills takes all feedback seriously and I would like to investigate the comment you have made in your review as soon as possible. Please email your contact details to me directly at [email protected] so that I can address your concerns. Yours faithfully, Theresa Wallace -Director, Head of Compliance and Customer Service, Lettings Savills ...
Nov 06,2013
Nov 06,2013
7
people found
this helpful
this helpful
The Agent, did not respond to problems with the heating in an appropriate time. They were hard to get hold of, did not do a thorough inventory check, and charged us £200 admin fees for exiting the property which was taken out of the deposit. Excessive ...
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What agent could do to change your mind?
Dealing with problems in a timely manner. Not charging extorshoante exit and entry fees into the contracts, as well as disproportionate renewal fees.Attached Filesnbsp;
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Nov 06, 2013
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(1)
I am sorry to hear that you are unhappy with your recent experience with Savills Winchester Lettings Team. Savills takes all feedback seriously and I would like to investigate the matters raised in your review as soon as possible. Please email your contact details to me directly at [email protected] so that I can address your concerns. Yours faithfully, Theresa Wallace Head of Compliance and Customer Service, Lettings Savills ...
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