47% sales valuation accuracy
50% sales fee satisfaction
67% lettings valuation accuracy
69% lettings fee satisfaction
Sep 14,2015
Sep 14,2015
1
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Absolutely appalling customer service and so many mistakes.
(1) Despite proof of payment, which was later shown, they were adamant that my flat mate had not paid the ridiculously expensive deposit so I had to pay another £400 upfront to collect the keys. Once accepting their mistake, after various emails and calls they promised to transfer the money within 4/5 working days. 9 days later I had to call again, in which I was told they would call back (I'm still waiting).
(2) Throughout, when they state that they will call back ('in 15-20 mins') they will not. I called back 1 to 2 hours later each time, racking up a total of 5 calls in one day in which 'they will call back in 15-20 mins as the colleague dealing with this property is busy'. I have endured at least a couple of days of this agonising process.
(3) They lie to cover up their negligence. When I finally got through I politely enquired why had it taken so long. She stated that she had called twice that day and left a voicemail (non-existent). My phone is in perfect working order, I even asked my mother to test a voicemail, so I very much doubt these calls and voicemails took place. Regardless, I shouldn't have to endure numerous phone wars to receive my money, and promises of internet, which is entirely their fault.
(4) Do I dare go on to state the internet saga which took a fortnight to set up, more various calls with virgin media and tara & co, in which if it wasn't for virgin media's excellent customer service, and their realisation that tara & co had given them the WRONG address, I would probably still be battling with that. This was the first thing I enquired about upon key collection and I was told it could be solved in a day and was super easy (also still waiting).
I was a student in Liverpool for 3 years, and have heard tales of various other student letting agencies, and this has been by far the worse so far.
(1) Despite proof of payment, which was later shown, they were adamant that my flat mate had not paid the ridiculously expensive deposit so I had to pay another £400 upfront to collect the keys. Once accepting their mistake, after various emails and calls they promised to transfer the money within 4/5 working days. 9 days later I had to call again, in which I was told they would call back (I'm still waiting).
(2) Throughout, when they state that they will call back ('in 15-20 mins') they will not. I called back 1 to 2 hours later each time, racking up a total of 5 calls in one day in which 'they will call back in 15-20 mins as the colleague dealing with this property is busy'. I have endured at least a couple of days of this agonising process.
(3) They lie to cover up their negligence. When I finally got through I politely enquired why had it taken so long. She stated that she had called twice that day and left a voicemail (non-existent). My phone is in perfect working order, I even asked my mother to test a voicemail, so I very much doubt these calls and voicemails took place. Regardless, I shouldn't have to endure numerous phone wars to receive my money, and promises of internet, which is entirely their fault.
(4) Do I dare go on to state the internet saga which took a fortnight to set up, more various calls with virgin media and tara & co, in which if it wasn't for virgin media's excellent customer service, and their realisation that tara & co had given them the WRONG address, I would probably still be battling with that. This was the first thing I enquired about upon key collection and I was told it could be solved in a day and was super easy (also still waiting).
I was a student in Liverpool for 3 years, and have heard tales of various other student letting agencies, and this has been by far the worse so far.
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Latest Reviews
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reviewed by 'Scarlett'
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1st Aug 2020
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Opening Hours
Address
Tara & Co Property Ltd
21-23 Clements Street
Leamington Spa
Warwickshire
CV31 2DW
01926 422077
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 47% | 50% | £0 | £0 |
| Lettings | 67% | 69% | £450 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 15 | 16 | 1 | 0 | 1 | 0 | 5 | 1 |
Areas covered
- Leamington Spa
- Warwick
- Kenilworth
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 02,2024
Dec 02,2024
0
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Very efficient until you are under contract and then they are slow to respond and unhelpful. Great for landlords. Poor for students....
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Mar 22,2023
Mar 22,2023
0
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Tom is an excellent Lettings Advisor and real estate agent. He is punctual, polite, helpful and very thorough in his work. He is approachable and will show you the houses you want to see perfectly with a touch of humour.
I highly recommend Tom Middleton ...
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Aug 07,2021
Aug 07,2021
4
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Terrible as always. 3 years with them (unfortunately most of the student flats are under their agency) and 3 times they try to steal money from our deposit. This year, we left our house in nice condition, at least as clean as when we moved in; I ...
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Oct 07,2020
Oct 07,2020
2
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Again I would say not worth one star.
They ignore calls- emails. Almost impossible to contact, never return calls or emails.
Rude to customers - I quote ‘this is not our problem’.
I would not recommend to anyone!!!
Still trying to get our deposit back ...
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Nov 24, 2020
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Worst agency ever ! Students avoid at all costs! They ignore emails and calls and when they do answer/reply it's with a very 'I don't care' attitude. They thrive in taking advantage of students. Still trying to get our deposits back after 5 months! ...
Aug 11,2020
Aug 11,2020
0
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Huge thank you to Emily Keene and her colleagues at Tara & co. As soon as I’d chosen a property, I felt completely reassure this property was reserved for me, and any issues that we might find; would be taken care of. A huge piece ...
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Aug 01,2020
Aug 01,2020
0
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They have nice properties for all budget .. The staff is very friendly .. Especially the one who dealt with me , Emily Keene , very supportive and quick on any queries....
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Jul 11,2020
Jul 11,2020
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While Tara & Co were initially hard to contact, I have to thank Emily who went over and above to ensure I could get into my flat in time. She made herself very available for any issues I had, and was so helpful during the whole ...
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Jun 12,2020
Jun 12,2020
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I like to thank Emily, from Tara&Co
Emily is so helpful really easy to talk to and went out her way to help me find good Tenants, I can't thank you enough, I highly recommend....
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Mar 29,2020
Mar 29,2020
2
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Not even worth 1 star in my opinion. The staff do not display an ounce of compassion or understating, in fact they are quite intimidating. If they focused on their tenants as much as they displayed their embarrassing arrogance then maybe they would be credible. Under ...
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Mar 26,2020
Mar 26,2020
0
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Students avoid these Landlords
Landlords construct a contract that takes advantage and loads on extra fees, without any explanation for these fees. Specifically, writes a contract with utilities included from a third party, but costs are added far in excess of the actual utility values.
...
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Dec 10,2019
Dec 10,2019
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Jack Carver of Tara and Co confirmed our meeting, and showed us the apartment twice. He negotiated with the landlord on our behalf with professionalism and made the process enjoyable. Would highly recommend Jack....
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Dec 09,2019
Dec 09,2019
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Jack was great very helpful and professional made it much more easier and very clear my first time experience
thanks...
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Dec 05,2019
Dec 05,2019
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I am so impressed with the services provided by Jack from Tara & Co. I had to go without any planned appointment due to the time crunch i had and Jack and his manager were supportive and helped me with a property viewing which i liked ...
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Dec 05,2019
Dec 05,2019
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Jack made it really simple for me to get moved into my first place. I'm moving in much sooner than I thought I'd be able to!...
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Jun 21,2019
Jun 21,2019
0
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Jack was absolutely great, he negotiated with the landlord for me. He was patient when I was deciding and patient for my contract signature. GREAT Service....
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Jun 07,2019
Jun 07,2019
0
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I have been working with Tara and co many years and the staff are great. Jyoti always makes me feel very welcome when I see her....
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Jun 05,2019
Jun 05,2019
0
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I had a good experience with Tara and Co. We booked a view in the property, and after that everything went well. Jack answered all the questions that we had, and finally we are moving in a few days. I would recommend them.
The only ...
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May 31,2019
May 31,2019
0
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I decided to move to a shared house in Leamington Spa and the viewing of the house went very well. The agent was very professional and straightforward about all the details regarding the house and the rent.
I am yet to move in but the ...
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May 27,2019
May 27,2019
0
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Absolutely appalling! I have used this company twice in the recent past and both times were awful! First time, No one turned up for the viewing, no one answered the phone when I phoned and no one called me back! Second time, I phoned to ...
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May 28, 2019
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(1)
Hi there. I would really like to understand more about this, and who you dealt with, so that I can address the issue, an also see what I can do to change your outlook. Please let me know by email and I will pick this up immediately for you. Kind Regards, David French ...
May 22,2019
May 22,2019
0
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Thanks Jack for helping me find the house I really wanted
Great services
Great chat
Very helpfull
I can*t wait to move in ððð...
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Comment on agent fees
Excelent Very very very good
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May 09,2019
May 09,2019
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Jyoti is most pleasant,helpful,enthusiastic,and efficient in all her duties.She has worked at great speed to get all I have for ask don't e on time and on the right time what an asset to any company.Thanks Adi...
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May 03,2019
May 03,2019
0
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Once I decided on a property Tara&Co made efforts to understand my requirements, and accelerated their timeline to accommodate my schedule - I was living in the property within a few days. I appreciate the service and extra effort they have gone to....
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Comment on agent fees
Outsourcing credit checks and referencing brings the fee a little high, but really what difference does £175 make for the right property.
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Apr 24,2019
Apr 24,2019
0
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Luke has been a great property manager for us this year. He's been friendly and understanding of all our issues. He has also been very easy to get in touch with should anything go wrong. He has responded quickly to any queries we may have....
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Mar 07,2019
Mar 07,2019
0
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T&C has been my property management company for 6 years. I really happy and appreciate to have their quality and professional service. Thanks for the efforts to David French & Luke Timms.
Linda & Alfred...
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Comment on agent fees
Good and fair
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Mar 04,2019
Mar 04,2019
0
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Good service,,,,,
Iiiiiiiiiiiiiiiiiiiii
Tara states agents
Give 5 Star
Thanks to jack carver for helping with finding me a property....
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Feb 28,2019
Feb 28,2019
0
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The viewing was according my expectation in time and I had a good experience there. Afterwards there was some confusion about the contract and the bills, but at the end it got sorted out....
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Comment on agent fees
I find it unreasonably expensive, but I assume other agencies have the same fares.
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Feb 01,2019
Feb 01,2019
0
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I would like to thank one of staff called Jack he is wonderful staff the day I met him he was very helpful and punctual on time any time we agree on time he will come before me to view the properties I will say ...
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Comment on agent fees
It is okay not bad
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Oct 31,2018
Oct 31,2018
3
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Tara and co are the most unprofessional, money-grabbing and despicable letting agengs I have had the misfortune to meet. Let alone their very poor communication, they'll only reply to you when it's about money. AVOID AT ALL COSTS...
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Oct 04,2018
Oct 04,2018
1
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Atrocious, Money grabbing and downright crooked!
David is the Director of this shambolic outfit and offered me £43 of my £175 fee back only after I was told not to enter the office! My mother's contribution was not taken seriously at all and she is a Pensioner! ...
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Comment on agent fees
Extortionate
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Sep 17,2018
Sep 17,2018
2
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Tara and Co are possibly the most difficult and worst company I have ever dealt with. I would strongly advise to avoid them.
I have spoken to Tara and Co four times over the last few months attempting to get my deposit back. Each time ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Best Letting Agent in CV31 
Best Letting Agent in Leamington Spa 
