100% lettings valuation accuracy
33% lettings fee satisfaction
Sep 11,2015
Sep 11,2015
9
people found
this helpful
this helpful
Complete incompetence on Peter Alan's behalf from branch level (Pontypridd) to Lettings Division in Culverhouse Cross. Neither the Team Leader nor the Finance Department knew when my next rent was due following the end of a tenancy agreement. "Management" fees are a joke - 13% including VAT when I had to constantly chase them and they didn't inspect my property once in 6 and a half months. They were also unprofessional in their dealings with my tenant. I had recommended them to two other landlords - neither of which use Peter Alan any longer either which is also very telling! I have no confidence whatsoever in their ability to perform their responsibilities.
What agent could do to change your mind?
Done their job properly! Inspected the property regularly. Renewed contracts punctually. Known when new contracts and rent was due. Things I took for granted that they would do. Silly me!Attached Filesnbsp;
Comment on agent fees
Rip off considering the lack of management/service provided
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Latest Reviews
24th Jan 2019
reviewed by 'Alrypar'
28th Oct 2016
reviewed by 'RUBBISH-AGENCY'
Opening Hours
Address
Peter Alan
Ty Croes Cwrlwys, Copthorne Way
Cardiff
Cardiff County
CF5 6EH
0845 045 5550
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 33% | £550 | £550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 24,2019
Jan 24,2019
0
people found
this helpful
this helpful
Have been a tenant for over 10 years at the same address, Always found the agency 2 b very good! Any problems are solved by the quite quickly,! My apartment is very low maintenance, and my rent is payed in time,so they have no cause to ...
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Comment on agent fees
Reasonable
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Yes
Oct 28,2016
Oct 28,2016
8
people found
this helpful
this helpful
This agent is utterly useless. In fact they are the cause of all the problems encountered by the Landlord and Tenant. They fail to communicate 99% of the time, have no interest, are inconsistent in everything they do, have staff that have no knowledge or idea ...
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Comment on agent fees
High fees for no return!
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Jan 17, 2019
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(1)
From my experience, I had a problem with irregular half payments / no payments spread periodically over a number of months with a tenant. However a Big Thanks to Pamela Bourne and the team who sorted out everything in both a polite and professional manner and now everything is back on track with Rent Payments. Thanks Again ...
Sep 11,2015
Sep 11,2015
9
people found
this helpful
this helpful
Complete incompetence on Peter Alan's behalf from branch level (Pontypridd) to Lettings Division in Culverhouse Cross. Neither the Team Leader nor the Finance Department knew when my next rent was due following the end of a tenancy agreement. "Management" fees are a joke - 13% including ...
read full review
read full review
What agent could do to change your mind?
Done their job properly! Inspected the property regularly. Renewed contracts punctually. Known when new contracts and rent was due. Things I took for granted that they would do. Silly me!Attached Filesnbsp;
Comment on agent fees
Rip off considering the lack of management/service provided
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
