67% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
86% lettings fee satisfaction
Sep 10,2015
Sep 10,2015
2
people found
this helpful
this helpful
When trying to get the deposit back from a house we had moved out of 2 months ago, we were ignored, spoken down to and been very rude to. What should be a very easy process, turned very stressful by agents claiming their emails were down (whilst emailing different members of the group). They didn't even question the extortionate amount (£800) we were being charged for the cleaning of the house, and didn't even manage to produce receipts of those costs. They promised to send these receipts but, still, I haven't recieved them. Agents were unprofessional and tried to take advantage of the fact we were students. I hope to never have to deal with them again.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
1st Feb 2023
reviewed by 'Alan Hough'
14th Oct 2021
reviewed by 'Chinweotuto Nwogu'
11th Nov 2019
reviewed by 'alison'
Opening Hours
Address
Carter Jonas
Mayfield House, 256 Banbury Road
Oxford
Oxfordshire
OX2 7DE
01865 310653
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £550,000 | £550,000 |
| Lettings | 75% | 86% | £800 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 2 | 2 | 0 | 0 | 2 | 0 | 0 | 1 |
Areas covered
- OX2
- OX1
- OX4
- OX3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Feb 01,2023
Feb 01,2023
0
people found
this helpful
this helpful
Poor service and very old fashioned letting reference approach. This company wasted weeks and weeks through lack of explanation, not reading income amount correctly on my partner’s maternity leave and being very black and white. Not really the approach you would expect in 2023. Rather ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Oct 18,2021
Oct 18,2021
0
people found
this helpful
this helpful
Great service and assistance received. Viewing was done promptly and with covid 19 protocols in place . Would recommend their services....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 14,2021
Oct 14,2021
0
people found
this helpful
this helpful
Excellent Services!
Nothing more to ask for, I got the best services from Tanya! She Responds even out of hours, surprisingly.
She is just a genius in what she does.
Many thanks for your sincere when I needed it most...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 18,2020
Sep 18,2020
2
people found
this helpful
this helpful
Discriminates against families by refusing to let properties to those with kids. Absolutely shameful and utterly embarrassing for tenants, please use a better company....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11,2019
Nov 11,2019
0
people found
this helpful
this helpful
I work for a charity and we had been looking for larger premises for over a year. From the beginning Julia identified herself with our needs and spent months searching for possible suitable properties within our budget, not an easy task! Finally we found one ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25,2019
Oct 25,2019
0
people found
this helpful
this helpful
Very helpful and timely support. Excellent service from gardeners, cleaners etc. Quick solutions to any problems, including 'minor' ones such as helping tenants sort out how to use the TV! Much appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2019
Sep 25,2019
0
people found
this helpful
this helpful
Carter Jonas acted as the selling agent for a property in a North Oxfordshire village that we were purchasing. From start to finish the service was friendly, transparent and professional. I would certainly employ to sell the property we have purchased in the future given ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 03,2018
Dec 03,2018
0
people found
this helpful
this helpful
Carter Jonas, Oxford, have managed a property for me in Oxfordshire for almost thirty years. I am immensely pleased with them. I have never had a single occasion to complain about any aspect of their management. All the staff--Kate, Tanya, Jayne and Lorna--are professional, warm, ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 13,2018
Apr 13,2018
0
people found
this helpful
this helpful
We've been dealing with Tanya and her team for over 10 years now and have, apart from one very short period of a little less than perfection, found them helpful and effective. Tanya herself has always been responsive and positive - I would recommend her as ...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Sep 10,2015
Sep 10,2015
2
people found
this helpful
this helpful
When trying to get the deposit back from a house we had moved out of 2 months ago, we were ignored, spoken down to and been very rude to. What should be a very easy process, turned very stressful by agents claiming their emails were down (...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29, 2015
View all comments
(1)
Dear Imogen
I am very sorry to read this review and I have been unable to locate your tenancy from the details you have provided and do not have a record of an £800 cleaning charge. Please can you contact me on [email protected]/01865 404425 so I can discuss this with you. Many thanks, Christopher Way - Partner, Carter Jonas ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:04 PM 25/01/2018 by allAgents
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
I am very sorry to read this review and I have been unable to locate your tenancy from the details you have provided and do not have a record of an £800 cleaning charge. Please can you contact me on [email protected]/01865 404425 so I can discuss this with you. Many thanks, Christopher Way - Partner, Carter Jonas