100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Sep 07,2015
Sep 07,2015
1
people found
this helpful
this helpful
We rented a property with Kingstons for a few years, at the end of the tenancy the property was sold. At move out we were told that the wear and tear on two of the carpets would be taken from our deposit and the carpets would need to be cleaned and then replaced if the cleaning was not good enough.
The property was sold with no conscessions to the condition of the carpet (as there was nothing wrong with it except fair wear and tear). The new owners were told that they would have a new carpet fitted *if* the money could be obtained from us.
Obviously we disputed this case (and won) however we were expected to find the carpet suppliers and cleaners as the ones the estate agent chose were double the 'standard' rate.
We found the whole process unprofessional, unpleasent and leaving us with the feeling that the agent beleived the deposit was supposed to be used as a punishment rather than to recompense the landlord for monies lost.
Additionally, as the house sale was progressing we had allowed viewings (bearing in mind we were being kicked out much earlier than was originally sold to us). When we turned down a single viewing due to personal circumstances (after allowing ~6) we received a letter telling us that we had to allow viewings if notice was given as it was in our tennancy agreement. Those people familiar with the law will know this is not the case.
Up until the point of moving out we had no problems with Kingstons, and if the move-out was under better circumstances this would be a positive review. However the last few months were so stressful it has stopped us wanting to use this service again.
The property was sold with no conscessions to the condition of the carpet (as there was nothing wrong with it except fair wear and tear). The new owners were told that they would have a new carpet fitted *if* the money could be obtained from us.
Obviously we disputed this case (and won) however we were expected to find the carpet suppliers and cleaners as the ones the estate agent chose were double the 'standard' rate.
We found the whole process unprofessional, unpleasent and leaving us with the feeling that the agent beleived the deposit was supposed to be used as a punishment rather than to recompense the landlord for monies lost.
Additionally, as the house sale was progressing we had allowed viewings (bearing in mind we were being kicked out much earlier than was originally sold to us). When we turned down a single viewing due to personal circumstances (after allowing ~6) we received a letter telling us that we had to allow viewings if notice was given as it was in our tennancy agreement. Those people familiar with the law will know this is not the case.
Up until the point of moving out we had no problems with Kingstons, and if the move-out was under better circumstances this would be a positive review. However the last few months were so stressful it has stopped us wanting to use this service again.
What agent could do to change your mind?
To be honest at this stage an apology would help, but there is such a 'bad taste' left over from the experience I don't think that would be enough to smooth things over.Attached Filesnbsp;
Comment on agent fees
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Latest Reviews
21st Sep 2020
reviewed by 'Claire'
7th Sep 2015
reviewed by 'HomeRenter'
13th Dec 2013
reviewed by 'Tracey'
Opening Hours
Address
Kingstons Estate Agents (Wiltshire)
11 High Street
Melksham
Wiltshire
SN12 6JR
01225 709115
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 2 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 21,2020
Sep 21,2020
0
people found
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this helpful
Kingstons provided a first class service through out the housesale and through lockdown too excellent service, always there if you needed to ask them a question,...
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Sep 07,2015
Sep 07,2015
1
people found
this helpful
this helpful
We rented a property with Kingstons for a few years, at the end of the tenancy the property was sold. At move out we were told that the wear and tear on two of the carpets would be taken from our deposit and the carpets ...
read full review
read full review
What agent could do to change your mind?
To be honest at this stage an apology would help, but there is such a 'bad taste' left over from the experience I don't think that would be enough to smooth things over.Attached Filesnbsp;
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Dec 13,2013
Dec 13,2013
0
people found
this helpful
this helpful
The whole process from the valuation to the day of completion was very smooth. Staff were helpful and friendly. Lee went above and beyond to help me out with various issues on my sale, and ensured that all was in order, and also found me ...
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Dec 13,2013
Dec 13,2013
0
people found
this helpful
this helpful
Kingstons provided a truly first class service throughout a difficult house purchase. It was reassuring to hear that throughout the process they were proactively helping to get us into our new house before Christmas. As I work unsociable hours It was also great to get ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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