100% lettings valuation accuracy
99% lettings fee satisfaction
Sep 04,2015
Sep 04,2015
2
people found
this helpful
this helpful
Horrible experience first off when the fridge broke that came with the property and we requested it be fixed or replaced due to the fact I was pregnant and was afraid of consuming spoiled food baseless took it upon themselves to let the landlords know that we can get a fridge from FMO. So I had to let them know that's my entitlement to decide to use and not for them to decide to let the landlords know what we as military get and don't get. When it came to check out we ended up doing it 3 weeks before we left the country we had been told 5 business days for the landlords to decide an amount of money to be taken from our deposit since they would be needing to get a quote....... By day 5 we nothing , by day 7 we had nothing I called to let them know that i was on to them I'm sure they where waiting for us to leave the country so we couldn't contest to whatever number they had been making up. The day before we left they got a figure. 550gbp there was no invoice saying how they came to this amount only the closing record with all the issues that had been spotted a couple including a couple of tiny nail holes, a couple of grubby spots on blindes and slight scuffing on the walls. After getting base housing involved and as well as telling them we had hired the cleaning done so they would come clean what was missed for free as well as stating we wanted to get a quote done they continued to put us off after an entire month we finally got an so called invoice with only the amount stated no listed for individual things being done and cost for time involved. We felt that 150gbp was more than fair the landlords said no so we said 100gbp. DPS stated that nail holes are normal if the landlords have pictures up assume tenants will as well. Baskets says on the final check out sheet slight scuffing normal, and the blinds had been grubby bc they had not been replaced since two previous tenants so you can't have us pay for someone else's damage. Baseless is there to benefit the landlords they step in and say you are trying to charge for things that go against our guidelines or even give tenants the chance to make the most of their deposits they should be ashamed for taking advantage of people that feel like there is nothing they can do because they won't be there dodgy! The military community should put them out of business! As you can see they have no place to post bc all the feedback would say they are shit ! We only ended up giving the 100gbp fight that shit till the end it will pay off
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
19th Sep 2024
reviewed by 'Garsham Robertson'
4th Sep 2015
reviewed by 'Scheppe'
26th Feb 2015
reviewed by 'annak'
12th May 2014
reviewed by 'UnionJack2011'
3rd Mar 2014
reviewed by 'honhgd'
24th Jan 2014
reviewed by 'Military'
Opening Hours
Address
baseLETS
5 Shopping Centre Earls Field
Lakenheath
Suffolk
IP27 9RX
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £1,150 | £2,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 3 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 19,2024
Sep 19,2024
0
people found
this helpful
this helpful
Been a landlord with them for almost 3 years, overall feeling?.... very underwhelmed.
The staff who are out doing the job are very pleasant and easy to deal with but it seems there is a disconnect with management, who hide behind processes.
My tenant left my ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 04,2015
Sep 04,2015
2
people found
this helpful
this helpful
Horrible experience first off when the fridge broke that came with the property and we requested it be fixed or replaced due to the fact I was pregnant and was afraid of consuming spoiled food baseless took it upon themselves to let the landlords know ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26,2015
Feb 26,2015
0
people found
this helpful
this helpful
They have a new manager who is very good responsive and really understands. The old one was terrible. Cher responds qickly and the old baselets is no more. Pleasure to have as an agent...
read full review
read full review
Was this helpful?
Yes
Yes
May 12,2014
May 12,2014
2
people found
this helpful
this helpful
This agency is not the best one in the area. Throughout my tenancy I asked for repairs (oven which was looked at twice, but never fixed, big burn marks from previous tenant), did not know what the air filters were until I came close to ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 03,2014
Mar 03,2014
0
people found
this helpful
this helpful
I arrived at rafl last month and ccontacted baselets. I was looking for a home that woild accept pets. The agent melissa showed me some nice homes and knew a lot sbout the area the proceedures and explained all proceesses. Im now in my home ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2014
Jan 24,2014
3
people found
this helpful
this helpful
These agents seem to be swindlers they try to get as much money from military as possible they try to work the dps system to their advantage, and help you rarely throughout your tenancy, then they harass you with quarterly inspections the worst of it ...
read full review
read full review
What agent could do to change your mind?
so trying to prolong or keep good tenants deposits or prolonging there dps returnAttached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 31,2012
Oct 31,2012
3
people found
this helpful
this helpful
Horrible service. Every time I contacted them about a problem they took forever to respond. Had a problem with my shower, took them 3 weeks to even look at it. They never respond back in a timely fashion except if they're having problems with your direct ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 17,2012
Sep 17,2012
4
people found
this helpful
this helpful
Initially I was happy with Baselets in helping us locate a property however when it came time to close out the process (end the lease), we found Baselets to be very difficult. They did not seem to know what they were doing. I simply asked ...
read full review
read full review
What agent could do to change your mind?
Not made the closing out process so difficult. They gave us different stories and made it difficult to contact the landlord.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
