Exeter Devon, Exeter, EX1
3.9/5, 31 reviews
68% recommended
87% sales valuation accuracy
87% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction

Contact Us

“I wanted to share my experience with * Connells in the ......”

Share on :
Sep 03,2015
Minithumbdown
By: 'Hayley'
Sep 03,2015
10 people found
this helpful
I wanted to share my experience with * Connells in the hope that I might save anyone else from the mis fortune of dealing with him!

My partner and I went to view a property with Connells, which we did not go for, and ended uo almost being railroaded into obtaining a mortgage through them. When we first spoke with James over the phone he was polite and helpful, we decided to go with him to help us obtain our mortgage. We have a 6 month old baby and are also getting married and thought that he would help to relive the stress!!!!! How wrong we were....

We sent though all the requested paperwork and sat back and waited for a call...and waited.... and waited....I finally decided to chase James up and was told that he was busy and would update us as and when. Weeks passed and I called again, only to be told that he was busy. This kept happening over the weeks that passed, he was always "too busy" to speak to us. I was getting quite upset by now and I called and tried one last time but yet again he was too busy. I do not understand how a "professional" can be too busy to deal with you but is only too happy to take your money, we paid him over £500 to help us and as soon as the money cleared we did not hear anything from him again!

I decided to deal with the bank myself and have been doing so for the past few weeks, I have discovered that James had sent through the wrong paperwork, ignored e-mails from the bank and had not passed info on to us at all as he was "too busy".

In the meantime I have complained to Connells customer relations and have been told that it could take upto 8 weeks to hear from them! I am still waiting...

I can not explain just how stressful this thing has been, I wish that I had NEVER stepped foot into Connells and if you are thinking about using them....take my advice DO NOT BOTHER!

I still can not believe that as soon as he received our £500 we never heard from him again nor his boss or anyone to even apologise just nothing at all...

I will wait and see what the customer relations department have to say and if im not completely satisfied, I will be going straight to the Obudsman as I feel like I have been completey robbed of my money.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Dawn
Oct 09, 2015
Good for you this is happening far to often and still happening now. Stand your ground and ask for your money back you have paid for a service to which you have not got. Take it to the highest level and let the local papers know.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 31
8th Aug 2023
reviewed by 'Judith'
“Connells were very helpful and efficient in the selling of my late Aunts property. From the initial visit to give ......”
14th Mar 2023
reviewed by 'Nicola'
“Really happy with the team they really helped us to do all the paperwork that we didn't understand great job....”
26th Jan 2023
reviewed by 'Alex'
“We used the Connell's homebuyers' service and the whole process was ably handled and we felt well-supported by Sarah. Jenny, ......”
1st Dec 2022
reviewed by 'Keith'
“We purchased the property through Connells and they were on the ball. On the subsequent sale they were poor. I ......”
29th Nov 2022
reviewed by 'Maria'
“Very good to deal with Harry Saunders -Irish was a pleasure to deal with would recommend to anyone sold our ......”
27th Jul 2022
reviewed by 'J Frost'
“Connells are very professional and organised. Someone is always available to help when you need to contact the office. Shane ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
8\\\/9 South Street
Exeter
Devon
EX1 1DZ
01392 221331

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 87% 87% £110,000 £450,000
Lettings 50% 50% £750 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 1 1 11 1 6 2 2 6
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Connells were very helpful and efficient in t......”

Share on :
Aug 08,2023
Minithumbup
claim your profile
Jenny
By: 'Judith'
Aug 08,2023
0 people found
this helpful
Connells were very helpful and efficient in the selling of my late Aunts property. From the initial visit to give a valuation for probate, they were very positive but not pushy. When we were ready to put the property on the market they were prompt ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Really happy with the team they really helped......”

Share on :
Mar 14,2023
Minithumbup
By: 'Nicola'
Mar 14,2023
0 people found
this helpful
Really happy with the team they really helped us to do all the paperwork that we didn't understand great job....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We used the Connell's homebuyers' service and......”

Share on :
Jan 26,2023
Minithumbup
claim your profile
Jenny
By: 'Alex'
Jan 26,2023
0 people found
this helpful
We used the Connell's homebuyers' service and the whole process was ably handled and we felt well-supported by Sarah. Jenny, the agent who showed us the property was also consistently helpful and quick to respond....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Sold it at good price, but patchy service...”

Share on :
Dec 01,2022
Minithumbdown
By: 'Keith'
Dec 01,2022
0 people found
this helpful
We purchased the property through Connells and they were on the ball. On the subsequent sale they were poor. I had to call them 5 times for them to arrange a price for furniture as they failed to do anything. They seemed to have no urgency ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very good to deal with Harry Saunders -Irish ......”

Share on :
Nov 29,2022
Minithumbup
claim your profile
Harry
By: 'Maria'
Nov 29,2022
0 people found
this helpful
Very good to deal with Harry Saunders -Irish was a pleasure to deal with would recommend to anyone sold our house very quickly....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jenny Mansell
Dec 01, 2022
View all comments (1)
Thank you for your kind words and good luck for the future. ...

“Connells are very professional and organised.......”

Share on :
Jul 27,2022
Minithumbup
claim your profile
Shane
By: 'J Frost'
Jul 27,2022
0 people found
this helpful
Connells are very professional and organised. Someone is always available to help when you need to contact the office. Shane helped me arrange a mortgage very swiftly and Tracey was very friendly and knowledgeable when showing me around the property. I wouldn’t hesitate to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After viewing the property and having our off......”

Share on :
Apr 29,2022
Minithumbup
claim your profile
Tracy
By: 'Jerry Winder'
Apr 29,2022
0 people found
this helpful
After viewing the property and having our offer accepted my wife still hadn't seen the property. It was important that her viewing went without a hitch as we were travelling 150 from South West Wales just for this purpose. Tracy Tremeer was happy to come in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Sell With Connells…. Don’t hesitate...”

Share on :
Apr 04,2022
Minithumbup
claim your profile
Amelia
By: 'Cathrine Alderson'
Apr 04,2022
0 people found
this helpful
If you want an estate agent who does exactly as they say they will do, then choose Connells. Amelia was efficient, thorough and completed everything in a timely manner; when something didn’t go exactly as I expected, she was ‘on it’ and exacted the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Shane Reavey is an excellent mortgage broker,......”

Share on :
Mar 31,2022
Minithumbup
claim your profile
Shane
By: 'Tash'
Mar 31,2022
0 people found
this helpful
Shane Reavey is an excellent mortgage broker, who works in-branch. I've signed up to the Life Time mortgage service and I feel it will be really useful over the years. Shane has always explained everything clearly and found me the best rates etc. He's met ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Trustworthy and hardworking agents...”

Share on :
Feb 23,2022
Minithumbup
claim your profile
Shane
By: 'Courtney'
Feb 23,2022
0 people found
this helpful
My partner and I are first-time buyers and have had honestly the most surprisingly smooth journey to buying our first house! Despite all the online advice telling you to not go with all the in-house services, we seriously could not rave about how great these ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Connells have been excellent in managing my s......”

Share on :
Feb 04,2022
Minithumbup
claim your profile
nathan
By: 'Nikki'
Feb 04,2022
0 people found
this helpful
Connells have been excellent in managing my sale. Their communication and support has been fantastic - keeping me up to date, sending me details of viewings, and providing feedback from viewings. I don’t live nearby so they have gone over and above to help ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“She support in clarifying uncertain situation......”

Share on :
Jan 30,2022
Minithumbup
claim your profile
Amelia
By: 'Paul'
Jan 30,2022
0 people found
this helpful
She support in clarifying uncertain situations, listing out possible alternatives, and supplying relevant information and willing to make things convenient within regulations. And in times when the conveyancer was not responding, she helped to sort through possible ways ahead. Her temperament is very positive and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Friendly, efficient, helpful and responsive. ......”

Share on :
Jan 12,2022
Minithumbup
By: 'John'
Jan 12,2022
0 people found
this helpful
Friendly, efficient, helpful and responsive. Connells were professional from start to finish. They never put a foot wrong, and they achieved a good result. Thank you everyone....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have known Connells for a long time since I......”

Share on :
Dec 01,2021
Minithumbup
claim your profile
Harry
By: 'Ron'
Dec 01,2021
0 people found
this helpful
I have known Connells for a long time since I moved to Exeter 21 years ago. My impression of Connells was positive because of the polite staff and the professional service I experienced. This time, Connells has acted as an agent for helping selling our property. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service....”

Share on :
Sep 02,2021
Minithumbup
claim your profile
nathan
By: 'Charlie'
Sep 02,2021
0 people found
this helpful
Excellent service from Nathan (Office Manager) and the team, thank you very much for your professionalism and friendliness for providing me with the valuation of my property . I recommend Connells to anyone who is looking to sell and/or buy....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I literally can’t thank Shane enough he went ......”

Share on :
Aug 05,2021
Minithumbdown
claim your profile
Shane
By: 'Julie'
Aug 05,2021
0 people found
this helpful
I literally can’t thank Shane enough he went above and beyond for us to get the house of our dreams nothing was too much trouble for him and he was always at the end of the phone to help us when ever we needed ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Managed to get a good price and quick sale as......”

Share on :
May 18,2021
Minithumbup
By: 'Wendy'
May 18,2021
0 people found
this helpful
Managed to get a good price and quick sale as promised , knew the market in that particular area hence would recommend from that viewpoint...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would highly recommend Connells. All of the......”

Share on :
May 13,2021
Minithumbup
claim your profile
Emily
By: 'Vicky West'
May 13,2021
0 people found
this helpful
I would highly recommend Connells. All of the team are friendly and helpful, we have had a great service from them. I would especially like to thank Emily, who has been nothing but kind, efficient and got us an amazing sale!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very professional, both Beth and Luke were ve......”

Share on :
Jul 23,2020
Minithumbup
claim your profile
Beth
By: 'andrew'
Jul 23,2020
0 people found
this helpful
Very professional, both Beth and Luke were very easy to deal with and I was able to contact them any time I needed, which was not the case with other agents I used. They helped make a move which might of been difficult very easy ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very unimpressed. Seem totally disorganised. ......”

Share on :
May 14,2020
Minithumbdown
By: 'Steven'
May 14,2020
0 people found
this helpful
Very unimpressed. Seem totally disorganised. They constantly fail to return calls and never seem to know anything whenever you do speak to them. They charge premium fees, and they are far from premium, despite a high street presence. They also use very questionable tactics trying ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent...”

Share on :
Apr 04,2019
Minithumbup
By: 'Emily'
Apr 04,2019
0 people found
this helpful
Extremely friendly and helpful staff. This branch acted as a tenant find in Feb 2019. They were helpful, professional and efficient. The rates were competitive. Communication from Connells in the form of updates on viewings was excellent. They were also extremely helpful with maintenance assistance. Would ...
read full review
Comment on agent fees
Competitive
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Efficient and Friendly Branch...”

Share on :
Jul 17,2018
Minithumbup
claim your profile
James
By: 'Mwoolley'
Jul 17,2018
0 people found
this helpful
Just a quick review to say that I had a great experience with buying my house with Connells. Managed to get everything sorted through them including my mortgage with the absolute gentleman, James Best. Beth was amazing when helping me find my house, took me ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Rude and unprofessional...”

Share on :
May 11,2018
Minithumbdown
By: 'Unhappy'
May 11,2018
1 people found
this helpful
Purchased house marketed by connells. Vendor was equity release firm so typically estate agent is probably instructed to push sale along hard and use all means to get highest price. Connells continued to market the house even after offer was accepted, were very rude and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I recently sold a Studio flat, I did not think ......”

Share on :
Jul 07,2017
Minithumbup
claim your profile
adam
By: 'Adam'
Jul 07,2017
0 people found
this helpful
I recently sold a Studio flat, I did not think I would be able to sell in such a quick time. The Estate agent Adam was able to sell my flat for way above the asking price and helped me through the transaction, vey polite ...
read full review
Comment on agent fees
unbelieveably low fees
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very unprofessional estate agent and shoddy service.We went for ......”

Share on :
Jun 09,2016
Minithumbdown
By: 'Keriann'
Jun 09,2016
7 people found
this helpful
Very unprofessional estate agent and shoddy service. We went for a property which was let through this agent, we have been messed about from day one, we weren't given a move in date & had to chase up the agent in question, she never got back ...
read full review
What agent could do to change your mind?
Very bad considering we spent half our time chasing them up and doing their job for them.
Attached Filesnbsp;
Comment on agent fees
Very bad considering we spent half our time chasing them up and doing their job for them.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Do not use this company Connells of ExeterUn professional , dishonest ......”

Share on :
Feb 29,2016
Minithumbdown
claim your profile
adam
By: 'THE'
Feb 29,2016
10 people found
this helpful
Do not use this company Connells of Exeter Un professional , dishonest absolute disgrace Get you to dishonestly sign a contract then dont provide you with a copy so you cant read it then put your property on the market with some awful mobile phone pictures ......
read full review
What agent could do to change your mind?
OVER THE TOP
Attached Filesnbsp;
Comment on agent fees
OVER THE TOP
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Awful Customer Service
Jul 17, 2018
View all comments (1)
Truly awful customer service. 3 phone calls to arrange a viewing for a flat in Exeter. Each time I was promised a call back which never came. We've now given up and started looking for alternative properties... Whoever the vendor is - they have lost you a potential sale from first time buyers who are looking for a quick sale... ...

“I wanted to share my experience with * Connells in the ......”

Share on :
Sep 03,2015
Minithumbdown
By: 'Hayley'
Sep 03,2015
10 people found
this helpful
I wanted to share my experience with * Connells in the hope that I might save anyone else from the mis fortune of dealing with him! My partner and I went to view a property with Connells, which we did not go for, and ended uo ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Dawn
Oct 09, 2015
View all comments (1)
Good for you this is happening far to often and still happening now. Stand your ground and ask for your money back you have paid for a service to which you have not got. Take it to the highest level and let the local papers know. ...

“I was pressured to except an offer on my home ......”

Share on :
Aug 29,2014
Minithumbdown
claim your profile
Lee
By: 'Jeff'
Aug 29,2014
14 people found
this helpful
I was pressured to except an offer on my home well under the asking price after being assured by Lee Broming the branch manager that the buyer was in a position for a quick purchase. 3 weeks later after regularly asking how things were progressing I ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very aggressive in approach, kept contacting me to ask me ......”

Share on :
Aug 27,2014
Minithumbdown
By: 'R'
Aug 27,2014
7 people found
this helpful
Very aggressive in approach, kept contacting me to ask me to place my property on the market, even though it was on with another agent and I was happy with them! Have been told by friends that the office Manager tries to poach other agents ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Advertised at incorrect price, When telephoned told error was made £50 ......”

Share on :
Jul 28,2014
Minithumbdown
By: 'paul'
Jul 28,2014
4 people found
this helpful
Advertised at incorrect price, When telephoned told error was made £50 increase, Arranged to view 9am Monday morning, Agent late with no keys to view, then informed price up by another £50 per month. "*"...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Connells, Exeter EX1 1DZ



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn