Beckenham, BR3
4.2/5, 44 reviews
77% recommended
100% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction

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“TO AVOIDE!!! NEVER USE Kinleigh Folkard & Hayward!!! You will waste ......”

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Nov 30,2011
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By: 'Alla'
Nov 30,2011
8 people found
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TO AVOIDE!!! NEVER USE Kinleigh Folkard & Hayward!!! You will waste your time and money!

I and my husband tried to move in an apartment in Beckenham¢â‚¬Â¦Tried¢â‚¬Â¦
2 weeks before the move we paid the deposit, signed a contract and agreed on a moving date. On their side the agency and Landlord signed the contract and confirmed the date.
One week before our moving I called the agency 2 times to confirm the date and time we were going to pick up keys and to move into a flat.
Than they urge us to pay the full deposit and the first rental month.
We rented a van and with all our belongings arrived in front of our future house.
But 10 minutes later a secretary of the agency called me to tell us that there was a little problem¢â‚¬Â¦KFH DID NOT TELL THE PREVIOUSE TENANT TO MOVE OUT BEFORE WE ARRIVE¢â‚¬Â¦
After I asked ¢â‚¬Å“What do we do now?¢â‚¬Â and ¢â‚¬Å“Who is responsible for this mistake?¢â‚¬Â the secretary told me ¢â‚¬Å“I don't know¢â‚¬Â. That is it.
Nobody apologised and nobody, as it was explained, was responsible for this action. Nobody helped us in this situation and nobody explained what to do.
Agency was accusing the Landlord (it was his or tenant's(???) fault), Landlord ¢â‚¬â€œ ¢â‚¬Å“it is agency's mistake and I don't have your money¢â‚¬Â¢â‚¬Â¦
After that there was a period of one month calling to the agency and landlord trying to find out what had happened, but nobody wanted to take the responsibility for that.
In parallel we had to find a place to stay, to keep our belongings and find a new apartment (obviously with another agency).
I sent a Breach of Contract and asked for our money back plus the expenses we had within the week of waiting for the information from them, which is 300GBP for the rented van. But KFH did not agree and after two weeks of struggling at the very last date they paid our deposit back¢â‚¬Â¦ but not our expenses.

My advice: BE AWARE, NEVER USE Kinleigh Folkard & Hayward!!!
What agent could do to change your mind?
The agent could have do her job and make sure tat the flat was really available for the start of contract!!! And if she was not/ and this agency in general was not able to do this part of the job properly, they could at least help us to have a roof waiting 1 week for the flat to b available. They could also have proposed alternative flats.
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By: Asch
Feb 15, 2012
I would take them to small claims court over this.

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Latest Reviews

View all Reviews 44
27th Dec 2023
reviewed by 'Stefano'
“Bully-like behaviours from Catherine and Maxine at the Beckenham branch. They first tell you your offer is accepted, then all ......”
2nd Nov 2023
reviewed by 'Chrysanthi'
“Absolute scammers stay away. The landlord they are representing is a fraud who asks for money for false damages after ......”
25th Oct 2023
reviewed by 'Rick'
“I dealt with Joshua who was very helpful and available throughout the process. I appreciate him being able to organise ......”
25th Oct 2023
reviewed by 'Rick'
“I dealt with Joshua who was very helpful and available throughout the process. I appreciate him being able to organise ......”
20th Jul 2023
reviewed by 'Tim'
“Our experience of dealing with KFH was very good, from the initial meeting with Kerri through to showing of the ......”
16th Sep 2022
reviewed by 'David'
“in general very good service. i need to provide at least 20 words to submit this review which is this...”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:30 - 16:00
  • Sunday: Closed
Address

Kinleigh Folkard & Hayward
Albemarle House, Albemarle Road
Beckenham
Greater London
BR3 5HZ
020 3199 8002

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 75% £0 £0
Lettings 100% 96% £1,100 £3,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 20 6 2 0 1 1 2 3
Areas covered
  • BR2, BR3, SE20, SE26, SE3, SE7, SE8, SE10, SE18, SE13, SE12
  • BR4, CR0, SE20
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“Bully-like behaviours from Catherine and Maxi......”

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Dec 27,2023
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By: 'Stefano'
Dec 27,2023
1 people found
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Bully-like behaviours from Catherine and Maxine at the Beckenham branch. They first tell you your offer is accepted, then all of a sudden it's not anymore over the sellers needing to complete as soon as possible and another offer seeming to have more chances to ...
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“Absolute scammers stay away. The landlord th......”

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Nov 02,2023
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Kirsty
By: 'Chrysanthi'
Nov 02,2023
1 people found
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Absolute scammers stay away. The landlord they are representing is a fraud who asks for money for false damages after tenants leave the property and they are his accomplice. Stay away. Also the customer service is below par...
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“I dealt with Joshua who was very helpful and ......”

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Oct 25,2023
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Joshua
By: 'Rick'
Oct 25,2023
0 people found
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I dealt with Joshua who was very helpful and available throughout the process. I appreciate him being able to organise multiple viewings on short notice so that all parties were able to see the property in question. Made the whole paperwork process very swift and ...
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“I dealt with Joshua who was very helpful and ......”

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Oct 25,2023
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Joshua
By: 'Rick'
Oct 25,2023
0 people found
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I dealt with Joshua who was very helpful and available throughout the process. I appreciate him being able to organise multiple viewings on short notice so that all parties were able to see the property in question. Made the whole paperwork process very swift and ...
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“Our experience of dealing with KFH was very g......”

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Jul 20,2023
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Lily
By: 'Tim'
Jul 20,2023
0 people found
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Our experience of dealing with KFH was very good, from the initial meeting with Kerri through to showing of the property and arranging details with the tenants. Things were carried out quickly and to our satisfaction by our main contact Lily....
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“in general very good service....”

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Sep 16,2022
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By: 'David'
Sep 16,2022
0 people found
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in general very good service. i need to provide at least 20 words to submit this review which is this...
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“Andrew S was so knowledgeable and very profes......”

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Nov 18,2021
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Andrew
By: 'Evelyn'
Nov 18,2021
0 people found
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Andrew S was so knowledgeable and very professional in all his dealings with me His prompt and accurate updates were so impressive I felt so reassured and confident that I had chosen the right Estate Agent Within Two Months Exchange and Completion is Assured Thank ...
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“Kerri was amazing, she was helpful and always......”

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Oct 02,2021
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Kerri
By: 'Ann-Marie'
Oct 02,2021
0 people found
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Kerri was amazing, she was helpful and always gets the job done definitely as asset to KFH. Thank you Kerri for going the extra mile, it didn’t go unnoticed:) Excellent!!...
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“i've had the the pleasure of dealing with Ker......”

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Jun 11,2021
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Kerri
By: 'oneakea'
Jun 11,2021
0 people found
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i've had the the pleasure of dealing with Kerri from Beckenham branch who has been super helpful to my husband and I in finding a property and has been very hands on with everything. she's very friendly and easy to talk to which has made ...
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“Ismael was amazing helping me out.he helped ......”

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Apr 15,2021
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Ismail
By: 'E'
Apr 15,2021
0 people found
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Ismael was amazing helping me out. he helped us to find the perfect place. I am very happy with the service I received....
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“Excellent service by Ismail Huseyin in Becken......”

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Apr 15,2021
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Ismail
By: 'Linda'
Apr 15,2021
0 people found
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Excellent service by Ismail Huseyin in Beckenham. Very good at him job and very friendly. Five star service thank you...
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“ISMAEL HELPED ME I HAVE RENTED A FLAT ONE YE......”

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Apr 15,2021
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Ismail
By: 'ALESSANDRO'
Apr 15,2021
0 people found
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ISMAEL HELPED ME I HAVE RENTED A FLAT ONE YEAR AGO. VERY HAPPY WITH EVERTHING DURING THE PANDEMIC TIME WHERE MOST ESTATE AGENTS WOULD NOT HELP. I AM EXTREMELY HAPPY WITH KFH AND ISMAEL...
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“Completed sale...”

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Feb 01,2021
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Siobhan
By: 'Sally'
Feb 01,2021
0 people found
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I have successfully just sold my property through Siobhan Melaugh. We was very confident with her from the start and even through these challenging times always she was at the end of the phone able to help and give the best advise. She kept the ...
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“My house has been in the market twice because......”

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Aug 14,2020
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Siobhan
By: 'Carla'
Aug 14,2020
0 people found
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My house has been in the market twice because of the lockdown and throughout the whole process, Siobhan's professionalism has never slipped. Emails and calls have always been answered promptly and helpfully and she has kept me well informed every step of the way and ...
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“I had the pleasure of dealing with Anca Daian......”

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Mar 10,2020
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Anca
By: 'Matthew'
Mar 10,2020
1 people found
this helpful
I had the pleasure of dealing with Anca Daian at the KFH Beckenham branch. She is very friendly, very knowledge and always on time and efficient at follow up. I found the back office support with KFH very good as well and would recommend them ...
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“Excellent Ismail Husein...”

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Feb 18,2020
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Archana
By: 'Archana'
Feb 18,2020
0 people found
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I have never seen an agent so sincere and dedicated in his work. Thank you Ismail for all you ha e done for me and my daughter.Highly recommended. Thanks again Archana...
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“Amazing customer service from this agency and......”

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Feb 15,2020
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By: 'Aysen'
Feb 15,2020
0 people found
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Amazing customer service from this agency and especially Mr Ismail Hussein who bent over backwards to help in any way he could. A very professional and honest service. I would definitely be recommending. Regards...
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“Kinleigh Lettings have been so easy to deal w......”

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Feb 12,2020
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Ismail
By: 'Stephanie'
Feb 12,2020
0 people found
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Kinleigh Lettings have been so easy to deal with the letting of my property and have found me great Tenants. Especially Ismail Huseyin who is the best lettings agent in my years if being a Landlird. His friendliness, attitude and work ethic gave me a ...
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“Super Agent...”

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Feb 12,2020
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Ismail
By: 'M'
Feb 12,2020
0 people found
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Agents often get a bad rep, which in some cases can be justified. BUT, I must say that my experience with this branch, and in particular with Ismail Huseyin, who took care of all proceedings with the utmost professionalism, could not be faulted. Prompt and ...
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“Today I met Ismail and I was really suprised-......”

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Feb 12,2020
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Ismail
By: 'ILIYANA'
Feb 12,2020
0 people found
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Today I met Ismail and I was really suprised-very responsible and professional agent . Thank you very much for your help and support....
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“What a fantastic service Ismail at the Becken......”

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Feb 11,2020
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Ismail
By: 'Fraser'
Feb 11,2020
0 people found
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What a fantastic service Ismail at the Beckenham branch provided. First appearances really do matter and he looked extremely smart in a three piece suit, that little bit extra goes a long way. I was there to view a property just round the corner so ...
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“Ismail huseyin at Beckenham Kfh is a top lett......”

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Feb 11,2020
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Ismail
By: 'Huseyin'
Feb 11,2020
0 people found
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Ismail huseyin at Beckenham Kfh is a top letting agent - so enthusiastic and helpful. He will also help you with queries after your property is let. Highly recommended. Huseyin Youssouf...
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“Very good service from KFH. Strong service fr......”

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Feb 11,2020
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Ismail
By: 'Mr'
Feb 11,2020
0 people found
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Very good service from KFH. Strong service from Ismael Huseyin. Clear concise communicator. Excellent local knowledge. Made the move for my family and very easy. Would recommend highly....
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“Excellent service and surprisingly very quick......”

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Feb 11,2020
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Ismail
By: 'Sermi'
Feb 11,2020
0 people found
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Excellent service and surprisingly very quick in terms of turnaround. Would definitely recommend to others and may have someone moving into the area that’s interested In renting....
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“Ismail Hussain is a brilliant and trustworth......”

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Feb 11,2020
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Ismail
By: 'Michael'
Feb 11,2020
0 people found
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Ismail Hussain is a brilliant and trustworthy estate agent in the Beckenham area. I can't recommend him highly enough - knowledgeable,smart,polite and friendly and not at all pushy. He takes the time to understand your brief and will always help you to consider ...
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“Ismail definitely gets a 5 star review hes ab......”

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Feb 11,2020
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Ismail
By: 'Julia'
Feb 11,2020
0 people found
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Ismail definitely gets a 5 star review hes absolutely amazing would definitely use kfh again thanks to ismail and will tell others. Thanks to ismail it was all stress free...
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“Review Ismail at Beckenham Lettings Office...”

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May 08,2018
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Ismail
By: 'David'
May 08,2018
0 people found
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Re: Reference For Ishamil Huseyin at Beckenham Lettings Office Ismail has found me two rental properties - the last being about 6 weeks ago. On both occassions I have found Ismail to be of excellent character and a stalwart professional. He consistently demonstrates his willingness to ...
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Comment on agent fees
About average I think.
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“Tenacious , secured a long term contract in a difficult rental ......”

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Nov 16,2017
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Ismail
By: 'D'
Nov 16,2017
0 people found
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Tenacious , secured a long term contract in a difficult rental market during Brexit Worked hard and easy to deal with Thanks , I have been a Landlord using KFH for over 9 years having used local agents before with dissappoints with poor quality tenants A bigger chain ...
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Comment on agent fees
Good as long term landlord
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“This was the first time I have moved into a ......”

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Nov 16,2017
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Ismail
By: 'Charlotte'
Nov 16,2017
0 people found
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This was the first time I have moved into a rented property, so I didn't know what to expect. From the moment Ismail meet us to show us the property he continued to go above and beyond. Something that could have been so stressful was ...
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Comment on agent fees
Good
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“WOW well what can I say, from the first initial ......”

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Nov 15,2017
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Ismail
By: 'Simon'
Nov 15,2017
0 people found
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WOW well what can I say, from the first initial phone call to Ismail the service that he provided me was more than I expected. His friendly attitude felt like I was speaking to one of my closet friends and it lead me to divulge ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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