0% lettings valuation accuracy
25% lettings fee satisfaction
Sep 02,2015
Sep 02,2015
5
people found
this helpful
this helpful
Joke of a company. Problems started before we even moved in when they managed to loose the documents that said that we had paid in full our deposits and so instead we were being told we still owed this money. When we explained to them that this money had been paid they said they would look into it and left us in suspense over the next couple of weeks over what they thought we owed and what we needed to do next, admittedly once prompted they did eventually sort this out and managed to find that we had all paid our deposit in full. Moved into the house and it was a state, layers of grime around the house, chewing gum stuck to one of the cupboards, broken furniture, oven and fridge were dirty. Throughout our stay it wasn't possible to use the top of our cupboards due to the leavel of dirt and the dead bugs (way more than what possibly could have accumulated there over the summer months the house was ours but couldn't stay in it). Complaints were by in large ignored. During our tenacity had issues with the door to the point where it physically wouldn't open and due to no gate key the only way to leave the house was by climbing over the back gate. Took student digz weeks to sort this out. In our final weeks there we had a lovely (and I mean he was a genuinely nice guy) man come to check our fire alarms to be told that we had been living in a house with damaged/ broken fire alarms and that we would likely be charged for this even though we hadn't touch the alarms at any point during our stay and was instead the fault of a previous company that student digz had called in to fix the alarm following a fault caused by a black out in Swansea. To be told that not only had we been living in a house with fire alarms that had a fault but we might also be charged for them was astounding.
Other issues throughout our year with student digz but the final straw was when we moved out. Messaged to book an inspection as part of the leaving procedure but was ignored till weeks after we had moved out. When we finally got a reply they said they had done the inspection with none of us present and was charging us for the oven to be cleaned, though not happy we could deal with this. However we were then later contacted and told we actually were beings charged for the oven, cupboards and fridge to be professionally cleaned- all of which had been bleached and scrubbed before we left. Told we could come and clean but if our cleaning wasn't to their standard we would still be charged- communication was poor throughout from their side and we gave up taking the charges just to avoid them making up further charges to take from our deposits. Likewise very doubtful this money would actually be used to get the house clean considering the state we moved into. Very poor company and would highly recommend you avoid at all costs unless you want poor communication throughout your tennancy and then made up charges as your leaving gift. There are loads of better companies out there in Swansea, use one of them.
Other issues throughout our year with student digz but the final straw was when we moved out. Messaged to book an inspection as part of the leaving procedure but was ignored till weeks after we had moved out. When we finally got a reply they said they had done the inspection with none of us present and was charging us for the oven to be cleaned, though not happy we could deal with this. However we were then later contacted and told we actually were beings charged for the oven, cupboards and fridge to be professionally cleaned- all of which had been bleached and scrubbed before we left. Told we could come and clean but if our cleaning wasn't to their standard we would still be charged- communication was poor throughout from their side and we gave up taking the charges just to avoid them making up further charges to take from our deposits. Likewise very doubtful this money would actually be used to get the house clean considering the state we moved into. Very poor company and would highly recommend you avoid at all costs unless you want poor communication throughout your tennancy and then made up charges as your leaving gift. There are loads of better companies out there in Swansea, use one of them.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Oct 2016
reviewed by 'AFEF'
15th Jan 2016
reviewed by 'Freddie95'
28th Sep 2015
reviewed by 'Megan'
2nd Sep 2015
reviewed by 'Edge2001'
13th Jan 2014
reviewed by 'Swanseastudent2014'
3rd Sep 2012
reviewed by 'Laura'
Opening Hours
Address
StudentDigz
46 Mansel Street
Llanelli
Swansea County
SA1 5SW
01792 600 227, 01792 600 228
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 25% | £260 | £260 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 14 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 28,2016
Oct 28,2016
6
people found
this helpful
this helpful
Where do we start..here is a good advice: do not use StudentDigz:
1. The keys where not ready when we arrived, although we had sent them 4 emails telling them that we were coming (with no reply)
2. When we came to our flat, nothing was ready. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 15,2016
Jan 15,2016
4
people found
this helpful
this helpful
I never write reviews, but oh my god!!! Student digz should not even be called a letting agency! Its a joke!
First, they sign us onto a property that has already been signed off to someone else and FORGET to tell us. They then tell ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2015
Sep 28,2015
2
people found
this helpful
this helpful
I was told by student digz our house would be "like a new property" when we move in in September" when I first looked around. After moving in a week ago into my student house I have had to complain to student digz about numerous ...
read full review
read full review
What agent could do to change your mind?
1. Had our property ready (ie cleaned, broken furniture replaced, walls repainted etc) to move in on the 1st September when our tenancy started. 2. When I moved in they should have listened to my problems, treated me with more respect and sorted them out as soon as possible. Especially things like the broken fire alarm and leak which is serious. 3. When they failed to sort the property out they should have not charged us full rent as the living standards are below poor.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 02,2015
Sep 02,2015
5
people found
this helpful
this helpful
Joke of a company. Problems started before we even moved in when they managed to loose the documents that said that we had paid in full our deposits and so instead we were being told we still owed this money. When we explained to them ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 13,2014
Jan 13,2014
5
people found
this helpful
this helpful
Avoid this "company". They are nothing more than un-professional morons.
But don't just take my word for it.. They are BLACKLISTED by the Swansea university accommodation services, they are not allowed to advertise on campus, don't even use them as a last resort they are ...
read full review
read full review
What agent could do to change your mind?
Not lied Actually done the repair workAttached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 03,2012
Sep 03,2012
3
people found
this helpful
this helpful
Seriously avoid this letting agency like the plague.
I initially applied for a property with two of my friends, and Student Digz took our application fees from us, and signed a contract. We were told we had four weeks to pay our deposit, and that ...
read full review
read full review
What agent could do to change your mind?
Absolutely nothing.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Dec 27, 2012
View all comments
(2)
I'm not involved with the agent or group but thought it helpful to point out that once a contract is signed, both parties are legally obliged to abide by it - regardless of when the tenancy starts.
Putting a review of a company online is not cyber bullying.
Standing orders are an instruction to the bank from the account holder, so money can only be sent. It was not taken. Standing order forms must be signed by the account holder for the bank to be able to set it up. Your bank can help y ...
Sep 15,2011
Sep 15,2011
2
people found
this helpful
this helpful
Hey, i currently live in a preoperty managed by student digz and the moment it was left by th last occupent (in a complete state) they advised is that there is some work to be done on the property and they would get this done ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 03,2011
Sep 03,2011
4
people found
this helpful
this helpful
I have never been so compelled to write a negative review.
Before I begin I'd like to warn.....
DO NOT USE THIS AGENCY.
The most appalling service I have ever had the misfortune to encounter.
During my third year of university I incorrectly made the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09,2011
Aug 09,2011
4
people found
this helpful
this helpful
Absolutely terrible letting agent, moved into my house on Rhondda Street to find the house hadn't even had it's refurbishments completed, the house wasn't HMO registered, the maintenance guys who were equally as incompetent never actually did maintenance, I actually spent 3 months on the floor ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03,2011
Aug 03,2011
3
people found
this helpful
this helpful
Student Digz are insincere criminals when it comes to taking your money.
When someone pays extra for tenancy via a letting agency such as Student Digz, one would expect to get more in return. Primarily, a form of external mediation between the tenant and the ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 23,2011
Mar 23,2011
5
people found
this helpful
this helpful
Absolutely awful! Landlord seems to have disappeared off the face of the earth. House is falling apart and rotting away day by day. Damp is crawling over the walls. Ceiling is falling in. And front door window has been smashed.
Response from Student Digz: 'Oh, ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04,2011
Feb 04,2011
2
people found
this helpful
this helpful
We were due to view 3 properties, when the Student Digz staff turned up to show us the property, one had already been let, which we were not informed about and she only had a key for one of the remaining. We were only allowed to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2010
Nov 08,2010
1
people found
this helpful
this helpful
My daughter is a tennant. Before repairs were carried out my partner and I had to travel from Hampshire to Swansea to visit studentdigz. My daughter is still sleeping on a mattress on the floor beacause her bed is broken. This is causing us much ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28,2010
Oct 28,2010
1
people found
this helpful
this helpful
As an ex member of staff, I consider myself a good candidate to provide a review. Before you post replies saying that I am biased, I would advise that I have had no contact since leaving their employment and so have no reason to compromise ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 06,2010
Oct 06,2010
1
people found
this helpful
this helpful
They don't accept credit cards.
They don't give change back.
They don't give out emergency numbers.
Maintence closes at 5pm.
In my country this wouldn't happen....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 02,2009
Feb 02,2009
0
people found
this helpful
this helpful
I have to say that I have found the staff at Studentdigz a pleasure to deal with. They work very hard to fill the properties for me year on year. My properties are maintained to a very high standard by the Studentdigz Maintenance Team which ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 27,2008
Aug 27,2008
2
people found
this helpful
this helpful
Could not agree more with the previous review. I am in the same position, been waiting for two months for my deposit back. When we moved in the house had not been cleaned at all, my room had bad damp and leaks. Studentdigz were reluctant ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 03, 2011
View all comments
(2)
Ridiculous claim above - 'it is only the negative comments that are put onto sites such as this.'
I come from Swansea and rented a property with Student Digz so therefore must be part of the 5%.
The worst service I have ever encountered. Avoid at all costs. ...
Aug 13,2008
Aug 13,2008
3
people found
this helpful
this helpful
Student Digz are quick to take your money, but slow to return in. Been waiting 2 months for my deposit and have been accused of leaving the house without cleaning it which is untrue, it was in fact cleaner when we left. Would warn anybody against ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 06, 2010
View all comments
(4)
I signed the contract .. no emergency number was given.. i stopped by the store and saw an number 01792610510 , I called and pressed number 2 option (maintenece) wich obviously after 5 its unnavailable.
So, what is the emergency number ? Who knows... How much is a locksmith? 40 pounds... Where am I gonna spend the night waiting for student digz to open? In the freezing cold ... bah ... ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
