100% sales valuation accuracy
89% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Nov 29,2011
Nov 29,2011
41
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this helpful
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I used there services recently to find a tenant for my propety. I had a number of agents value the property. I compared all what the valuers had said and the one that stood out was another S from this agent who had many years experience within the industry and more clearly told me the benefits and disadvantages of renting properties. Although I am an experienced landlord I told all the agents this was my first investment to try and see how good there advice would be. From day one this other S did everything from taking photos, typing my particulars, attended all viewings and even putting up the 'TO LET' board. I actually thought this other S, if it wasn't for the different way of spelling his name was the owner! Soon though when I was calling the branch and this S was out no-one in the Durham office seemed to know anything about renting houses, let alone when I asked about their management service. I thought clearly there is something wrong here. Why does it seem that one person, and not even S E himself, but this other S knows the in's and out's of lettings and no-one else there does! So I decided to look into this further. It turns out that this, I must say, genuinely good other S had come from working for Countrywide Plc and Reeds Rains the two largest agents in the uk and probably why he was well informed and presented. However I did find out by asking around that S E was known for being a bit of a shark and to watch out if he gets his hands on the deposit. After just one week and a couple of viewings they found a tenant. I thought great and well done to the other S for his hard work. Aware of what had been said to me about the deposit I thought I would let the process go through and see what would happen. this other S called me at every stage of the move-in process right up until after the statement of account came through. All was fine with the statement so i called the office to asked about the deposit and where it was. I was told by a lady called L that it was being held in their DPS account until the tenant moved out and refunded after 28 days. Mmmmmmm I thought thats not really correct. I waited until after the 14 days when they should have put the deposit into the DPS and then called again. I was told exactly the same but by A who turns out to be the son of S E. I then called the other S as I had his mobile and he sounded a little shocked but would try and sort this out. I told him that I had been given good advice from other people who warned me this would happen but would give him a chance to put this right as he had done a good job until then. After 2 further weeks it was put into the DPS and receipts received followed by a call from A E to explain the delay was due to the accountants. This gets interesting as I wanted to know what had gone on so asked some local solicitors and had a friend mystery shop their branch. Turns out that Stuart Edwards Estate Agents is a trading name of Bluepace Limited and the sole Director is A E. I also found out that their accountants in Gilesgate don't handle deposits for the company. My attention I thought should be drawn to who and how was the deposit taken by the firm. Turns out it was paid by the tenant into their business account then later having spoken to the DPS paid in from the firms same business account. Mmmmmm then I wondered why was there a delay by their accountants considering they never had the money and only A E seemed to control this. Long story to get shortened here in that the second months rent payment had been paid to the firm and yet I am to receive in. All the excuses under the sun for why there is a delay and where my money is but what I do think in this A E and his dad who seems to run the business but had no directorship is keeping it for themselves. I told the other S to get out of their , but it turns out he had given up a good career with Reeds Rains to go there and has four young children. I feel sorry for him and his family working for such truly unethical business and think it wnt be long before the Edwards greed closes them down! I hope it does. I already told the other S he can work for me any time if it goes pear-shaped. A genuine nice guy working for his kids but on behalf of a bunch of con men. In this agents window it clearly says they have 40 years experience within the Durham property market?! Mmmmm they mean misleading people and steeling there money. Apart from the other S who I could have believed this if he was older, i never once spoke to anyone else who i would say had more than a months experience of letting and managing properties. THEY ARE THE JOKE OF DURHAM CITY ESTATE AGENTS!!!!!!!!!!
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27th Feb 2023
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20th Mar 2017
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Opening Hours
Address
Stuart Edwards Estate Agents
1-2 Blue Coat Buildings
Claypath,Durham
County Durham
DH1 1RF
0191 3848440
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 89% | £80,000 | £141,000 |
| Lettings | 100% | 67% | £450 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 3 | 0 | 1 | 7 | 1 | 2 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 03,2023
Mar 03,2023
0
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Absolutely great experienced team handling my sale. Nothing was too much trouble. I would not hesitate to recommend them ....
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Mar 02,2023
Mar 02,2023
0
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Stuart Edwards Estate Agents were brilliant throughout our selling process.They were so friendly and kept us informed throughout the process. Thank you so much for making our sale so easy and stress free!...
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Mar 01,2023
Mar 01,2023
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Very knowledgeable and honest. From the initial meeting to discuss the valuation and honest feedback. Would highly recommend to anyone....
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Feb 28,2023
Feb 28,2023
0
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We chose this estate agent as it was our local agent and our house sold in days. They helped make the whole experience a little less stressful....
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Feb 27,2023
Feb 27,2023
0
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Dealing with this company has been AMAZING.I used this firm to sell a property which was difficult to sell and took 15 months. They went the extra mile and were always available and were very supportive....
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Mar 20,2017
Mar 20,2017
1
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I have recently completed the sale of my property in Gilesgate, Durham City using the services of Stuart Edwards Estate Agents. THEY FOUND A BUYER FOR MY PROPERTY WITHIN EIGHT DAYS.
When I first put the property on the market Mr Edwards took the time ...
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Comment on agent fees
Reasonable
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Oct 18,2016
Oct 18,2016
1
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I moved my small property portfolio from a national estate agent and placed it with Stuart Edwards Estate Agents.
The initial charges were more reasonable but the big difference was that there were no hidden add ons. What they quoted was what I paid.
As ...
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Comment on agent fees
Very reasonable
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Jul 19,2016
Jul 19,2016
4
people found
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When opening the Stuart Edwards page you shall read call us last, we won't beaten on fees.. funnily enough Stuart Edwards found it appropriate to charge us £600 to process our initial forms and 'verify' everything. With this being taken into consideration you'd expect the forms ...
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What agent could do to change your mind?
Far too expensive.Attached Filesnbsp;
Comment on agent fees
Far too expensive.
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Feb 10,2016
Feb 10,2016
0
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I recently moved the management of my lettings property to Stuart Edwards Estate Agents. After a slow start I can honestly say that they have went above and beyond to look after my property in Durham City. The service I have had elsewhere isn't nearly ...
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Comment on agent fees
Very good!
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Jan 22,2016
Jan 22,2016
3
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appalling service. No feedback from any viewings. When challenged about this the office were uninterested and blamed the viewers for not getting back! Not proactive at all, uninterested, lazy. Even when informed that we were taking our business elsewhere we got no response at all. ...
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Dec 17,2015
Dec 17,2015
2
people found
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Used this agent to purchase a property. There were some issues over relatively minor (less than £1000)
repairs which were handled well by the agent in that he successfully obtained resolution from the vendor with absolutely no inconvenience or cost to me.
Ultimately a very satisfactory ...
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Aug 22,2014
Aug 22,2014
4
people found
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After moving back from abroad I found my options limited with regard to securing a house purchase. I can not thank Stuart Edwards enough. They sorted everything and we moved into our new home in just over 6 months. Stuart will do anything to help and ...
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May 20,2014
May 20,2014
4
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These acted as a letting agency, suggesting they let out my property instead of sell it, which is what I had contracted them for. Although they told me they had taken the tenant's deposit and protected it, three years later, it apparently had never been ...
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Mar 15,2014
Mar 15,2014
4
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stuart edwards is a l**r, he will say anything to push the sale. if there is a problem he will say leave it with me and never get in touch with you, he will not return your calls. ive called in a number of ...
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What agent could do to change your mind?
spoke instead of not returning callsAttached Filesnbsp;
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Jul 13,2012
Jul 13,2012
3
people found
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I was introduced to Stuart Edwards Estate Agents by a friends a few months ago. I had 2 properties to sell and also a property to rent. Both properties were sold within 3 months and a tenant found in a week! The service I received from start ...
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Mar 19,2012
Mar 19,2012
5
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Where to start. Unprofessional and dishonest. During the initial phase, the sales agents requested a cash payment to secure the tenant - I now understood he has been fired but was a personnel friend of Steward Edwards. After 3 months rental, it was discovered that the ...
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Nov 30,2011
Nov 30,2011
6
people found
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I am quite astonished at the review I read from the previous person. I have dealt with Stuart Edwards Estate Agents for years and I would have no hesitation in recommending them to anyone. Not only that my friends and family have also sold and ...
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Nov 29,2011
Nov 29,2011
41
people found
this helpful
this helpful
I used there services recently to find a tenant for my propety. I had a number of agents value the property. I compared all what the valuers had said and the one that stood out was another S from this agent who had many years ...
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