Redhill, RH1
4.6/5, 468 reviews
94% recommended
100% sales valuation accuracy
94% sales fee satisfaction
82% lettings valuation accuracy
79% lettings fee satisfaction
Choices Estate & Letting Agents

“This is the worst agency I have used in the ......”

Share on :
Aug 31,2015
Minithumbdown
By: 'Bartosz'
Aug 31,2015
2 people found
this helpful
This is the worst agency I have used in the UK, both as a tenant and a landlord. During the tenancy we had a lot of issues with the heating at the property. It always took them a good few days to arrange a visit from an engineer. Once, we have been left without heating at all, in January (!!!), for one week! This is how long it took Choices, and their contractor, to visit the property, buy the necessary parts for a boiler and install it! Shocking! I have a landlord cover with British Gas and when I rang them to check what would be their response time, they said that the boiler would be fixed within 24 hours.
I hoped that, after moving out of the property, I would be a very lucky person, as I will not have to deal with Choices again. Unfortunately this has been (of course) spoiled by Choices. My deposit was not returned in full, and they have deducted nearly ‚£300 for some silly and incorrect/ wrong reasons! But one thing for sure, I will not let them have a penny from my deposit. Will also send them a claim for returning the part of the deposit 5 days later than it should have been returned.

Next time I see the landlord, I will ask her to write review as she was also fed up with Choices!
Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 468
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
13th Feb 2019
reviewed by 'Joanne'
“I have been a Choice's tenant for a long time and I have never had the experience of a Portfolio ......”
30th Jan 2019
reviewed by 'V.'
“Just a few words which I hope anyone thinking of being a Landlord or is a prospective one.I travel ......”
14th Jan 2019
reviewed by 'OAP'
“Excellent service by Phoebe Gardner at Brighton Road. She quickly furnished a continuation of the letting Agreement and pointed out ......”
14th Jan 2019
reviewed by 'Mr'
“After having had little to no progress in resolving a routine maintenance issue with another staff member (who, for the ......”
3rd Dec 2018
reviewed by 'Alan'
“I thought selling my mother's house would be very straightforward……but we had a few problems and needed the services ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Choices
99 Brighton Road
Redhill
Surrey
RH1 6PS
01737 783550

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 94% £90,000 £591,000
Lettings 82% 79% £415 £2,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
125 7 256 16 18 2 21 0 19 4
Areas covered
  • RH1
  • RH2
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
View more properties
Images & Videos
Choices Image 1
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I would like to thank Nicole at Redhill Sales......”

Share on :
Feb 21,2024
Minithumbdown
Staff profile picture
Nicola
By: 'Abigail'
Feb 21,2024
0 people found
this helpful
I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in the loop all the time unlike our solicitor she was brilliant. My god daughter has been traumatised through the sale so if it was not ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent Service...”

Share on :
Feb 13,2019
Minithumbup
By: 'Joanne'
Feb 13,2019
0 people found
this helpful
I have been a Choice's tenant for a long time and I have never had the experience of a Portfolio Manager as quick, effective and caring as Taryn Scrase. Thank you for all your help lately!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“A Landlords point of view.......”

Share on :
Jan 30,2019
Minithumbup
By: 'V.'
Jan 30,2019
0 people found
this helpful
Just a few words which I hope anyone thinking of being a Landlord or is a prospective one. I travel a lot, often out of country and its vital that I have someone I know just 'gets it' and has things in hand, communicates regularly ...
read full review
Comment on agent fees
Reasonable, transparent.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Renewal of my tenancy agreement...”

Share on :
Jan 14,2019
Minithumbup
By: 'OAP'
Jan 14,2019
0 people found
this helpful
Excellent service by Phoebe Gardner at Brighton Road. She quickly furnished a continuation of the letting Agreement and pointed out a slight error I had made which I then corrected on the forms. She makes it all simple and clear and it is a pleasure ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Helpful and professional...”

Share on :
Jan 14,2019
Minithumbup
By: 'Mr'
Jan 14,2019
1 people found
this helpful
After having had little to no progress in resolving a routine maintenance issue with another staff member (who, for the record, I do not wish to name and shame), Ms Gardner stepped in and helped me resolve my issue. She was very professional and quick ...
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Sale of my mother's house in Redhill...”

Share on :
Dec 03,2018
Minithumbup
By: 'Alan'
Dec 03,2018
4 people found
this helpful
I thought selling my mother's house would be very straightforward……but we had a few problems and needed the services of several professional tradesmen. Oganising this from where I live (200 miles away) would have been a nightmare, but Choices did all the running here, going ...
read full review
Comment on agent fees
Good value for money
Comments (0) Report abuse Print review
Was this helpful? Yes

“Happy Vendor...”

Share on :
Dec 03,2018
Minithumbup
By: 'Amy'
Dec 03,2018
0 people found
this helpful
My partner and I recently sold his flat through choices, and Will was our main point of contact and go to agent. This email is just to say how impressed we were with how Will handled the selling of the flat. There were a lot ...
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thanks to Choices and in particular to William Miller...”

Share on :
Nov 27,2018
Minithumbup
By: 'Aruna'
Nov 27,2018
0 people found
this helpful
Excellent service very good communication and timely reply to any query I raised. His approach is professional yet relaxed to help ease your way through home buying process....
read full review
Comment on agent fees
Reasonable fees
Comments (0) Report abuse Print review
Was this helpful? Yes

“Worse than useless....”

Share on :
Sep 24,2018
Minithumbdown
By: 'SickOfChoicesRobbingMyMoney'
Sep 24,2018
7 people found
this helpful
My partner and I have been on the hook with these "People" for a while now, every week they add more and more money to an outstanding balance and expect us to pay. Today we have demanded the entirety of our ever expanding deposit back. ...
read full review
Comment on agent fees
Disgustingly outrageous.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Property Let...”

Share on :
Aug 08,2018
Minithumbup
By: 'Barry'
Aug 08,2018
5 people found
this helpful
I would like to thank Ashleigh Haenow for all her help regards new letting for my property and particularly for her quick professional response to my many questions on email....
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Phoebe Gardner...”

Share on :
Jul 23,2018
Minithumbup
By: 'Phoebe'
Jul 23,2018
4 people found
this helpful
I would like to take this opportunity of thanking Phoebe Gardner for all of her help in assisting me as a landlord with my property which Choices are responsible for finding tenants for me. Phoebe has been so helpful, thorough and professional in every way ...
read full review
Comment on agent fees
The agent's fees are reasonable for the high level of service that they provide.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Efficient...”

Share on :
Jul 16,2018
Minithumbup
By: 'AD'
Jul 16,2018
6 people found
this helpful
Great in negotiating an acceptable offer for the property I was buying. Efficient in every aspect and would highly recommend....
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent customer care by Chantelle K. She was warm, sincere and very professional...”

Share on :
Jul 07,2018
Minithumbup
By: 'TDouglas'
Jul 07,2018
7 people found
this helpful
Chantelle was efficient and tried her best to find properties that were suited to my needs. She was patient and very professional....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Purchasing From Matthew...”

Share on :
Jul 05,2018
Minithumbup
By: 'Burnett's'
Jul 05,2018
7 people found
this helpful
Mathew has been very helpful and efficient in all aspects of the buying experience for our new home in Redhill Surrey including interacting positively with all 5 members of our family....
read full review
Comment on agent fees
Not relevant
Comments (0) Report abuse Print review
Was this helpful? Yes

“Always available when needed...”

Share on :
Jul 05,2018
Minithumbup
By: 'M'
Jul 05,2018
6 people found
this helpful
Good service and on the ball. Matthew and Andrew were always up to date with the state of the chain....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Efficient...”

Share on :
Jun 30,2018
Minithumbup
By: 'Chez'
Jun 30,2018
7 people found
this helpful
A really positive experience dealing with Matthew he was helpful all the way through my purchase. He was efficient and supportive throughout....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very friendly service...”

Share on :
Jun 30,2018
Minithumbup
By: 'aaaaaaaaaaaaaaaaaaaaaa'
Jun 30,2018
7 people found
this helpful
All the agents I dealt with have been very friendly and have done a good job. William in particular has been a star in negotiating us a fantastic offer....
read full review
Comment on agent fees
Fee acceptable but don't really buy into the purchaser pays the fees. At the end of the day the purchaser has a budget. The seller still effectively pays the fees.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great Estate Agent...”

Share on :
Jun 29,2018
Minithumbup
By: 'Darren'
Jun 29,2018
5 people found
this helpful
Very good communicator, friendly and had answers to my questions, seems to know the area.. Willaim was helpful, and made me feel confident to do business with the company....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“The Perfect Estate Agent...”

Share on :
Jun 27,2018
Minithumbdown
By: 'Mr'
Jun 27,2018
7 people found
this helpful
William Miller, Matthew Hewitt & Andrew Higham are the perfect estate agents. From the initial valuation Andrew i knew I would instruct Choices Redhill to sell my flat, Andrew was very fair on his contract length, sole agency fee and what my property was worth. Within 24 ...
read full review
Comment on agent fees
Very reasonable, definitely value for money
Comments (0) Report abuse Print review
Was this helpful? Yes

“Good...”

Share on :
Jun 19,2018
Minithumbup
By: 'Drew'
Jun 19,2018
6 people found
this helpful
Andrew and the team were very good from the start. During the sale process they were always contactable and provided feedback from viewings within 24 hours. Post sale Andrew helped several times to chase the chain where the our purchasers agent was unwilling to do so....
read full review
Comment on agent fees
Agents fees were okay. We had cheaper quotes but we had a very good service.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Having lost a buyer, close to our exchange date, we ......”

Share on :
Nov 25,2017
Minithumbup
By: 'R.SeclunaR'
Nov 25,2017
6 people found
this helpful
Having lost a buyer, close to our exchange date, we had considered giving up for this year. Choices had us back on the market, and sold our property, for the asking price, within 2 weeks of going back on the market...
read full review
Comment on agent fees
Not the cheapest, 1.5% but they do offer no agents fees
Comments (0) Report abuse Print review
Was this helpful? Yes

“Helen is always there when you need her even in ......”

Share on :
Mar 06,2017
Minithumbup
Staff profile picture
Helen
By: 'Z'
Mar 06,2017
6 people found
this helpful
Helen is always there when you need her even in emergencies. This weekend we had a problem with one if our properties and she was available to help us. She never says never and she always finds a solution to any problem. She's an asset ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Andrew had been very helpful right from the start of ......”

Share on :
Feb 22,2017
Minithumbup
By: 'Happy'
Feb 22,2017
5 people found
this helpful
Andrew had been very helpful right from the start of the selling process to the end. He made selling easy and stress free. The sale was done whilst I was away from the UK and my friends were impressed with the service Andrew provided. Big ...
read full review
Comment on agent fees
Fair
Comments (0) Report abuse Print review
Was this helpful? Yes

“Andrew has proven to be very capable and professional in ......”

Share on :
Feb 21,2017
Minithumbup
By: 'Marcus'
Feb 21,2017
5 people found
this helpful
Andrew has proven to be very capable and professional in achieving a quick sale of my property in Redhill. For this I am very grateful and would recommend him to others based on his ability, polite manner and for delivering a positive result....
read full review
Comment on agent fees
Reasonable
Comments (0) Report abuse Print review
Was this helpful? Yes

“Andrew has been very helpful and friendly so far through ......”

Share on :
Feb 21,2017
Minithumbup
By: 'Jools'
Feb 21,2017
4 people found
this helpful
Andrew has been very helpful and friendly so far through the process. He has maintained good communication, keeping me informed as things happen through my first house buying experience....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Andrew has been very helpful and negotiated effectively on our ......”

Share on :
Feb 09,2017
Minithumbup
By: 'Dr.Jawad'
Feb 09,2017
5 people found
this helpful
Andrew has been very helpful and negotiated effectively on our behalf. Very approachable and got all the information we needed very quickly. Very professional ....
read full review
Comment on agent fees
Fee not yet paid and dont know how much so cant comment on that
Comments (0) Report abuse Print review
Was this helpful? Yes

“I definitely recommend Raimonda as a professional agent, who understands ......”

Share on :
Jan 03,2017
Minithumbup
By: 'Alexandra'
Jan 03,2017
5 people found
this helpful
I definitely recommend Raimonda as a professional agent, who understands consumer needs and works hard to find solutions to the trickiest of requests. She has excellent product knowledge and she communicates very well. She found me exactly what I was looking for at very short ...
read full review
Comment on agent fees
They are fair compared to the rest of the estate agents and I like that you can pay by credit card too. Quick easy payments. Like
Comments (0) Report abuse Print review
Was this helpful? Yes

“Raimonda found me a rental property for me in Redhill, ......”

Share on :
Jul 19,2016
Minithumbup
By: 'Mark'
Jul 19,2016
5 people found
this helpful
Raimonda found me a rental property for me in Redhill, she and he rest of her team were very polite and helpful and I recieved an excellent service. I would recommend them to anyone....
read full review
Comment on agent fees
Competitive
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you very much Raimonda.....You were a really heplful ......”

Share on :
Jul 13,2016
Minithumbup
By: 'Christophe'
Jul 13,2016
5 people found
this helpful
Thank you very much Raimonda.....You were a really heplful and honest agent.You knew how to make me feel comfortable and not stressed about this accommodation search.You, even, convinced me to have a look on the property in Horley while I was really ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Hi,I worked with Helen twice during my move in ......”

Share on :
Jul 08,2016
Minithumbup
Staff profile picture
Helen
By: 'Sumantra'
Jul 08,2016
5 people found
this helpful
Hi, I worked with Helen twice during my move in in 2015 and then my next one this month, and every time she has been really useful and helped me , whenever i gave a call at any point of time in a day. She has also ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Staff picture Helen
(109)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:19 PM 09/02/2017 by Andrew Higham

Awards won by Choices, Redhill RH1 6PS



Get in touch with

Choices

Branch - Redhill, RH1

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn