Keatons
Bow, London, E3
4.2/5, 85 reviews
81% recommended
89% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
85% lettings fee satisfaction

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“I have found Keatons to be difficult to get in ......”

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Nov 28,2011
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By: 'tomsc83'
Nov 28,2011
20 people found
this helpful
I have found Keatons to be difficult to get in contact with and even more difficult to get even the most simple of answers from. I am moving out of a property managed by them and had gone through the same process we had done in the past when a change of tennant was necessary. (Get the landlords permission, get the necessary forms from Keatons, new tennant returns forms and pays an admin fee) But for some reason it is now not possible. I have emails from Keatons telling me it is possible and was given the necessary paperwork, then suddenly without even taking the paper work back I get a 'Sorry we can't do it' No further explanation has been given, emails have gone unanswered for 2 weeks and counting now and phone messages are left unanswered. I'd expect at the very least someone from Keatons to engage with me and offer some form of explanation as to the mixed messages I received from them and also to help me explore any other solutions. Surely it is better for everyone that a tennant who can pay the rent is living there rather than one who can't?

If you like being ignored when experienceing financialy challenging times and dealing with companies who don't seem to have any desire to do their job properly then Keatons is definitely the right one for you, if however you prefer to deal with companies that have even a cursory grasp of customer service and doing the job they claim is their area of expertise, then I would look else where. I certainly won't be dealing with them ever again.
What agent could do to change your mind?
The agent could have actually answered my questions and engaged with me to help me find a solution to the problems I was having rather than just totally ignoring me and adding stress to what is an already stressful period. I don't think expecting the answer to 3 very simple questions should require 10+ emails to an increasingly large distribution list. But evidently it requires significantly more as I am still yet to receive a response. Sadly I am still waiting for some kind of response from Keatons as I am stuck in a situation I cannot afford and need to get resolved.
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By: Realist
Jun 14, 2012
So a senior manager is supposed to check email/ voice message of their staff? Imbecile!
By: Peter 1985
Feb 15, 2012
Why should they have to get in contact with a more senior manager? The senior manager should be controlling the more junior managers (if this is the case within Keatons - I doubt!). You provide a service, so provide that service Mr Keaton!!!
By: Realist
Jan 10, 2012
I love browsing review sites and seeing the complete ineptitude of some people.

Why would any one in their right mind not get in contact with a more senior manager, go into the office to sort out the problem if "emails have gone unanswered for 2 weeks and counting now and phone messages are left unanswered".

Ridiculous!

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Latest Reviews

View all Reviews 85
15th Dec 2023
reviewed by 'Camilla Castle'
“Absolutely awful estate agents. Couldn’t fix basic issues in our flat, they use awful tradesmen who literally cause more ......”
6th Sep 2021
reviewed by 'Mei'
“Oscar is an amazing letting agent. He is very patient and polite during the viewing. Unfortunately I did not manage ......”
8th Mar 2021
reviewed by 'Kyu Lim'
“This is the first time I found a place through an agency and Billy Haspineall was really helpful from start ......”
27th Feb 2021
reviewed by 'Rafał'
“Justine is simply the best! All our questions were answered quickly, politely and with all the details what made renting ......”
6th Jul 2020
reviewed by 'Mat'
“Easily the dodgiest agent I had to rent trough in London in 5+ years. 1) they told the landlord amid coronavirus that ......”
17th Feb 2020
reviewed by 'Jack'
“Billy was exceptionally helpful, friendly and easy to communicate with. Got us a viewing appointment quickly and was very knowledgeable. ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Keatons
397-399 Mile End Road
Bow,London
Greater London
E3 4PB
020 8981 7788

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 100% £300,000 £8,500,000
Lettings 80% 85% £1,100 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 32 12 19 2 12 0 2 1
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“Shocking estate agents - AVOID...”

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Dec 15,2023
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By: 'Camilla Castle'
Dec 15,2023
2 people found
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Absolutely awful estate agents. Couldn’t fix basic issues in our flat, they use awful tradesmen who literally cause more damage than they fix. Keatons served a us section 21 notice on a Friday afternoon two days after a flood in our flat. No willingness to ...
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“Great service from Oscar Pace!...”

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Sep 06,2021
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Oscar
By: 'Mei'
Sep 06,2021
0 people found
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Oscar is an amazing letting agent. He is very patient and polite during the viewing. Unfortunately I did not manage to secure the property, he gave me a call sent me a few other properties. Very professional and efficient service!...
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“This is the first time I found a place throug......”

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Mar 08,2021
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Billy
By: 'Kyu Lim'
Mar 08,2021
0 people found
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This is the first time I found a place through an agency and Billy Haspineall was really helpful from start to end. He replied quickly even in his off time and friendly and nice all the time. Really impressed by his hard work and I'm ...
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“Justine is simply the best! All our questions......”

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Feb 27,2021
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Justine
By: 'Rafał'
Feb 27,2021
0 people found
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Justine is simply the best! All our questions were answered quickly, politely and with all the details what made renting stress free. Highly recommend!...
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“Easily the dodgiest agent I had to rent troug......”

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Jul 06,2020
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By: 'Mat'
Jul 06,2020
0 people found
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Easily the dodgiest agent I had to rent trough in London in 5+ years. 1) they told the landlord amid coronavirus that rental prices didn't change 2) they kept marketing me OTHER properties at discounted prices whilst doing this 3) they were incredibly unhelpful in terms of solving house ...
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“Fantastic company, thanks Billy!...”

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Feb 17,2020
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Billy
By: 'Jack'
Feb 17,2020
0 people found
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Billy was exceptionally helpful, friendly and easy to communicate with. Got us a viewing appointment quickly and was very knowledgeable. Also helped us with deep cleaning and amenities. Highly recommended!...
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“Great service selling my flat...”

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Feb 12,2020
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By: 'Peter'
Feb 12,2020
0 people found
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Certainly the best estate agents in the Bow and Mile End areas, at least. Very impressed with David Easton, who came to value my property, with Henry Chisholm who secured the sale extremely efficiently (within a couple of weeks); and with Jon Taylor who was ...
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“My husband and I were searching for a house t......”

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Jan 31,2020
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Lakvinder
By: 'Jennifer'
Jan 31,2020
0 people found
this helpful
My husband and I were searching for a house through several agencies and online when we met Lak Singh at one viewing, but then unlike ALL other estate agents, he was amazing and found us (as cheesy as it sounds) our dream home! He called ...
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“i have dealt with Keatons and Oliver Cruiksha......”

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Jan 08,2020
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Oliver
By: 'Gary'
Jan 08,2020
0 people found
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i have dealt with Keatons and Oliver Cruikshank for many years. The service and friendliness from Oliver and the team is impeccable....
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“Excellent experience with Keaton, these guys ......”

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Nov 18,2019
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Billy
By: 'Omar'
Nov 18,2019
0 people found
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Excellent experience with Keaton, these guys really care about helping you finding the right place for you at the right price. Billy is a top guy and has been immensely helpful, he's driven me to two properties on the same evening and made the process ...
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“Top Notch...”

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Nov 18,2019
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Billy
By: 'Clyde'
Nov 18,2019
0 people found
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Billy sorted us out with back to back viewings throughout the day. He was kind, upbeat and as a true Londoner himself , he had a solid understanding of the current market and the city. All in all, he has restored my faith in estate agents. ...
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“Stellar service!...”

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Nov 07,2019
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Billy
By: 'Sarah'
Nov 07,2019
0 people found
this helpful
I've had the best experience with Keatons, everything was completely clear from the start thanks to Billy, and the service and support has been brilliant the whole way through. There's been full transparency on the process and procedure, which is the best way to start ...
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“I am very impressed with the professionalism ......”

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Oct 31,2019
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Billy
By: 'Iliana'
Oct 31,2019
0 people found
this helpful
I am very impressed with the professionalism of the agency and in particular - Billy. I was shown 2 properties over 24 hours - both very much fitting my criteria ( which might have been just luck of availability); but nonetheless Billy was both honest, acknowledging my concerns ...
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“Thanks to Billy, he deserved more then 5 star......”

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Oct 18,2019
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Billy
By: 'Klaudia'
Oct 18,2019
0 people found
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Thanks to Billy, he deserved more then 5 stars! We were able to get a flat we wanted so much, but we waited long time for the company's steps, there were many new complications to the last moment, the time of receiving the apartment was moved ...
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“Justine Reynolds was very helpful at every st......”

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Oct 05,2019
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Justine
By: 'Jamel'
Oct 05,2019
0 people found
this helpful
Justine Reynolds was very helpful at every step of the process, always answering my questions very promptly, and very friendly. Fantastic service, highly recommended....
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“Prompt responses. Always willing to help. Fri......”

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Oct 03,2019
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Billy
By: 'Sophie'
Oct 03,2019
0 people found
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Prompt responses. Always willing to help. Friendly, great service. Billy was extremely professional and made the entire process straightforward and stress free....
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“Keatons provided a fabulous service...”

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Sep 30,2019
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Billy
By: 'Claudia'
Sep 30,2019
0 people found
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Keatons provided a fabulous service and our agent was available to contact at all times. Made the moving house experience easy and stress free....
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“I had a great experience dealing with Alex an......”

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Sep 27,2019
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Billy
By: 'Neel'
Sep 27,2019
0 people found
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I had a great experience dealing with Alex and Billy. There was a quick response and large degree of flexibility with respect to my own schedule. Both gentlemen were professional and courteous, unfortunately this does not allow me to leave a 5 star review. The property ...
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“Billy H: professional & helpful...”

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Sep 27,2019
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Billy
By: 'Charlie'
Sep 27,2019
0 people found
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Billy has been extremely helpful in the process of renting a property; from the viewing stage all the way through to the negotiation and referencing. Very professional and amicable the whole time....
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“We worked with Lak on finding our dream home,......”

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Sep 26,2019
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Lakvinder
By: 'V'
Sep 26,2019
0 people found
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We worked with Lak on finding our dream home, he worked with us to understand our needs and was always prompt in responding to any queries we had. Thanks to him we found our perfect property!...
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“I worked with Billy from Keatons. He was prof......”

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Sep 24,2019
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Billy
By: 'Denise'
Sep 24,2019
0 people found
this helpful
I worked with Billy from Keatons. He was professional, from arranging the viewing to getting the contract settled within a very short time frame. I would definitely recommend working with him....
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“Lak helped us find our first house, though ou......”

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Sep 21,2019
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Lakvinder
By: 'Katie'
Sep 21,2019
0 people found
this helpful
Lak helped us find our first house, though out the process he has always been very helpful and flexible whenever we wanted to see the property and find out any information....
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“Highly Recommend Keaton's...”

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Sep 20,2019
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Joe
By: 'Dhruva'
Sep 20,2019
0 people found
this helpful
After our house was burgled, Joseph Harvey was the first to respond and has been extremely considerate, careful and adept at his job in a way we have not experienced with previous agents. He went above and beyond meeting our needs and ensuring that we ...
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“Thanks Joe!...”

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Sep 20,2019
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By: 'Maria'
Sep 20,2019
0 people found
this helpful
Joseph has been my main point of contact about our dishwasher breaking down. He has been responsive and attentive, and has quickly collaborated with me to get this issue sorted. He has also assisted us in other queries that aren't related to the original assignment ...
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“Highly recommend, great communication and honest...”

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Sep 18,2019
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Lakvinder
By: 'Phil'
Sep 18,2019
0 people found
this helpful
I partnered with Keaton's to help me with the sale of my property in Bethnal Green. From the moment they began working with me, it was a real treat. I worked very closely with Lak Singh who guided me through the process and helped me ...
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“Justine was excellent throughout the whole le......”

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Sep 07,2019
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Justine
By: 'William'
Sep 07,2019
0 people found
this helpful
Justine was excellent throughout the whole letting process, assisting us in numerous ways. This made up for a few delays and mistakes from other members of Keatons staff and helped the process run smoothly....
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“Billy Haspineall was fantastic in every way, ......”

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Aug 28,2019
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Billy
By: 'Stuart'
Aug 28,2019
0 people found
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Billy Haspineall was fantastic in every way, he dispelled any negative stereotypes we may have had about letting agents.The service was above our expectations in so many ways; open and upfront at the viewing, out of hours swift replies to emails and a relaxed ...
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“Lak Singh is an excellent estate agent...”

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Aug 22,2019
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Lakvinder
By: 'Norma'
Aug 22,2019
0 people found
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We had a tall order and Lak Singh absolutely delivered on everything. He listened to our requirements and showed us properties that ticked all of our boxes. We had to see quite a few but he was patient and now we have our dream home. ...
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“Great agent who goes the extra mile and alway......”

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Aug 22,2019
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Billy
By: 'Alison'
Aug 22,2019
0 people found
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Great agent who goes the extra mile and always kept us informed. The process of renting is really straight forward and digital so can be completed from anywhere....
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“Billy was incredibly helpful and in every asp......”

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Aug 21,2019
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Billy
By: 'Fabian'
Aug 21,2019
0 people found
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Billy was incredibly helpful and in every aspect professional during the entire process. Thanks to Billy and Keatons exceptional service we found our perfect property suited to our requirements....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:31 AM 11/01/2018 by Claire Mardle

Awards won by Keatons, London E3 4PB



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