91% sales valuation accuracy
93% sales fee satisfaction
Aug 27,2015
Aug 27,2015
6
people found
this helpful
this helpful
Buyer Beware...
I would strongly advise prospective buyers to think carefully about doing business with Patterson Hawthorn. They operate differently to other agents, putting buyers in a difficult position and potentially wasting a lot of your time. This is my experience as of August 2015 - you may be lucky and they may change how they work in future - but they informed me this won't be happening so read into this what you will...
They do not take an offer to the vendor for them to accept / reject it - then give time to get the mortgage in place like most agents. Instead, they take your offer, put it to other buyers and see if they will bid higher. They don't take a property off the market at this stage - meaning any offer you make is not actually accepted until you book a survey. This means you have to go through the whole mortgage application, while in the mean time Patterson Hawthorn are putting pressure on other buyers to outbid you - meaning that your whole application may be wasted and you have to start again if outbid. To me, this is more of an auction than a normal sale, and clearly can waste a lot of your time as a buyer applying for a mortgage for it to then fall through. Although they did tell me that offers are conditional until a survey is booked - they didin't tell me that they take your offer straight to other buyers and see if they will outbid you!
My offer was therefore more like a bid at auction - as they will get to other buyers and tell them your offer before you've processed your mortgage application and booked the survey. If you are comfortable with that, great. But I would personally recommend doing business with other agents who work in a manner that gives you more security as a buyer - with less chance of being gazumped!
I would strongly advise prospective buyers to think carefully about doing business with Patterson Hawthorn. They operate differently to other agents, putting buyers in a difficult position and potentially wasting a lot of your time. This is my experience as of August 2015 - you may be lucky and they may change how they work in future - but they informed me this won't be happening so read into this what you will...
They do not take an offer to the vendor for them to accept / reject it - then give time to get the mortgage in place like most agents. Instead, they take your offer, put it to other buyers and see if they will bid higher. They don't take a property off the market at this stage - meaning any offer you make is not actually accepted until you book a survey. This means you have to go through the whole mortgage application, while in the mean time Patterson Hawthorn are putting pressure on other buyers to outbid you - meaning that your whole application may be wasted and you have to start again if outbid. To me, this is more of an auction than a normal sale, and clearly can waste a lot of your time as a buyer applying for a mortgage for it to then fall through. Although they did tell me that offers are conditional until a survey is booked - they didin't tell me that they take your offer straight to other buyers and see if they will outbid you!
My offer was therefore more like a bid at auction - as they will get to other buyers and tell them your offer before you've processed your mortgage application and booked the survey. If you are comfortable with that, great. But I would personally recommend doing business with other agents who work in a manner that gives you more security as a buyer - with less chance of being gazumped!
What agent could do to change your mind?
Do busuiness like other agents.Attached Filesnbsp;
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Latest Reviews
25th Apr 2021
reviewed by 'Maria G.'
11th Mar 2021
reviewed by 'Simba'
8th Feb 2021
reviewed by 'Donna'
17th Feb 2020
reviewed by 'Stoycho'
Opening Hours
Address
Patterson Hawthorn
105 Daiglen Drive
South Ockendon
Essex
RM15 5EH
01708 400400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 93% | £247,500 | £360,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 9 | 0 | 3 | 1 | 1 | 1 |
Areas covered
- RM15
- South Ockendon
- RM16
- Aveley
- RM17
- Purfleet
- RM18
- RM19
- RM20
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 25,2021
Apr 25,2021
0
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Great services! They helped us and guide us through the whole process, especially the Branch Manager Kevin. He help us with solving problems that were even not his to do. Really appreciated and yes we recommend them....
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Mar 11,2021
Mar 11,2021
0
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Excellent service, very professional. I was in the process of buying a bigger property, managed to sell my property in time to move into my new build detached home. Took time as well to liaise with agent from new property to aid my move. Quick ...
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Feb 08,2021
Feb 08,2021
0
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I had a really stressful move due to my solicitor , but Kevin at Patterson Hawthorn was very professional and helpful and tried to calm things down . Thank you for your service , it was a long year , but as you kept saying we will get there , ...
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Jun 17,2020
Jun 17,2020
0
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our experience with Patterson Hawthorn was extremely professional with good communication great advice and the move day went very smoothly...
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Feb 17,2020
Feb 17,2020
0
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They did an excellent work and I’m really glad and amazed by their work and wish for them to continue and keep up the great work....
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Dec 18,2019
Dec 18,2019
0
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The staff at Patterson Hawthorn South Ockendon were always helpful, professional and understanding all through the process of the sale of my property. They provided an excellent service. Truly a fantastic bunch.
Many thanks Kevin, Zoe, Vicki and Taylor.
Your satisfied customer,
Esther....
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Dec 18,2019
Dec 18,2019
0
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Good customer services.
Sold my 2bed flat via Patterson Hawthorn and bought a2bed house via them too. Kevin Terry was a huge help from start to end. I am very please....
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Dec 09,2019
Dec 09,2019
0
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Very Good agency! I have book many house views (same day view). Good communication! Very fast! From offer to key 4 weeks! Recommend!...
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Dec 05,2019
Dec 05,2019
2
people found
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My partner and I would like to feedback regarding our experience with Patterson Hawthorn.
The process of purchasing a house through them was not a good experience for us.
From the beginning we found a property we really liked. The asking price was £335,000.
After our ...
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Dec 05, 2019
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(4)
Hi Kevin,
Sadly I do not believe this to be true and you are lying to us again.
On the second viewing I had with the seller, I asked her if she was contacted before you responded to me at 8:22am with our offer of it coming off the market and she said that it wasn’t until the later that morning that she had confirmation from you of our initial offer. Therefore you had not kept them up to date with our offer as you stated, you took it upon yourself to negotiate on behalf of your clients wit ...
Jan 17,2018
Jan 17,2018
2
people found
this helpful
this helpful
Worth every penny and very professional. I sold my flat through Patterson and bought my house through them as well. I will highly recommend them to any prospective buyer and/or seller....
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Comment on agent fees
Reasonable
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Jan 17,2018
Jan 17,2018
2
people found
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Id like to say a big thank you to Kevin who helped take the stress out of moving for us. He dealt with everything for us in a very professional manner. We would recommend Kevin & Patterson Hawthorn to anyone buying or selling in the Thurrock ...
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Comment on agent fees
Very good
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Jan 16,2018
Jan 16,2018
2
people found
this helpful
this helpful
I have sold three properties through Patterson Hawthorn now and bought through them once in the last ten years and I can honestly say that they are fantastic. I usually deal with Kevin at the South Ockendon branch and I find that out of all ...
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Comment on agent fees
Very reasonable and worth every penny.
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Jan 16,2018
Jan 16,2018
1
people found
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We sold our property with Patterson Hawthorn with their South Ockendon branch recently and they were brilliant, the staff were very professional and I would definitely use them again. Thanks you for all your help all at Patterson Hawthorn 5* service!...
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Comment on agent fees
Good very competitive
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Mar 01,2017
Mar 01,2017
2
people found
this helpful
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I am going through the same situation as the review above/below.
Patterson Hawthorn are no help at all. causing more stress to me and my wife. They are a very bad estate agent. avoid them as much as you can. ........................................
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Aug 27,2015
Aug 27,2015
6
people found
this helpful
this helpful
Buyer Beware...
I would strongly advise prospective buyers to think carefully about doing business with Patterson Hawthorn. They operate differently to other agents, putting buyers in a difficult position and potentially wasting a lot of your time. This is my experience as of August 2015 - ...
read full review
read full review
What agent could do to change your mind?
Do busuiness like other agents.Attached Filesnbsp;
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Vendor Fees
1.5%Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 19/10/2022, 5:49 PM by Kevin TerryComplaints Procedure
No procedure set.
Last updated at 4:49 PM 19/10/2022 by Kevin Terry
Best Estate Agent in South Ockendon 
