Elkay Properties Ltd
Hackney, London, EC1V
2.1/5, 22 reviews
27% recommended
100% lettings valuation accuracy
33% lettings fee satisfaction

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“Renting with Elkay was a very frustrating experience. To begin ......”

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Aug 26,2015
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By: 'Disgruntledrenter'
Aug 26,2015
4 people found
this helpful
Renting with Elkay was a very frustrating experience. To begin with we signed a new contract in 2014 with the company who then charged every person £90 for reference check resulting in a £60 charge. 2 people had been at the property 6 months prior, but not on the contract, therefore a new contract was drawn up as everyone willing to sign the contract were new to the property. We then renewed after 6 months, the updated contracted which we were sent a copy of was EXACTLY the same as the previous contract we had signed, whoever admined this obviously was so incompetent that they could not even change the dates of the contract, no fee was ever mentioned or in the contract (So that was £60 well spent). then the problems started once it came to sign out, the state of the itinerary was something to be desired. One tenant was at the property for sign in and pointed out any discrepancies (though they felt it necessary to use a document dated 2011 and updated with these problems as a comparison with the 2015 check out) , We as contractually obliged had the property professionally cleaned upon leaving. They went through the property with a tooth comb and took coloured detailed photos of everything. SO PLEASE MAKE SURE YOU TAKE COLOURED PHOTOS WHEN YOU CHECK IN AND REPORT EVERYTHING TO THEM, BASICALLY DO THEIR JOB FOR THEM. A lengthy back and forth ensued, we had to deal with Mary in particular who was again incompetent in her responses. They tried to claim back money for a fridge freezer that had been in the property for a number of years prior to when we had taken over the tenancy as well as for painting some walls, also accusing us of drilling holes into walls (we never had any need to do this let alone had a drill). We were then passed on to Patrick who felt it necessary to rudely respond to one tenant. With all the back and forth it took us 3 weeks to get our deposit back even then we had to accept a £260 deduction, which was completely unnecessary, we were basically charged by them for previous years wear and tear. If they had properly signed out the last few sets of tenants then this problem could have been avoided, over the years it seems the companys failure to carry out any needed repair work and to replace items that were years old and falling apart. So in short, DO NOT bother using this company they are a cowboy outfit and horrible to deal with.
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Latest Reviews

View all Reviews 22
24th Sep 2023
reviewed by 'Alex'
“They’re decent, they get the job done however can be a little slow at times, most of it is ......”
7th Apr 2022
reviewed by 'J*'
“NEVER EVER have anything to do with this sorry excuse for an agency. I have wasted way too much time ......”
20th Feb 2020
reviewed by 'Joris'
“Great services from start to finish. The whole team was always kind and very helpful, responsive and honest. Whenever the ......”
28th May 2019
reviewed by 'Former'
“If I could give Elkay zero stars I would. It seems their unique selling point is the incredible level of ......”
23rd Nov 2018
reviewed by 'Hannah'
“These people unfortunately are absolute scum of the earth. I've never come across a company so incompetent of doing a ......”
14th Feb 2018
reviewed by 'James'
“In general, the level of customer service is extremely poor. It is always up to us, the tenant to chase ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Elkay Properties Ltd
309 Old Street
Hackney,London
Greater London
EC1V 9LA
0207 613 1009

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 33% £583 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 5 14 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“They’re decent, they get the job done however......”

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Sep 24,2023
Minithumbup
By: 'Alex'
Sep 24,2023
0 people found
this helpful
They’re decent, they get the job done however can be a little slow at times, most of it is not their fault however, usually just the landlord dealing with a lot of paperwork. I got a property from Elkay Properties at Old Street, and ...
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“NEVER EVER have anything to do with this sorr......”

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Apr 07,2022
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Patrick
By: 'J*'
Apr 07,2022
0 people found
this helpful
NEVER EVER have anything to do with this sorry excuse for an agency. I have wasted way too much time with them already. This agency passed me from one person to the next. Gabriella, then Moira, then Patrick, then Nadeem I had to complete a ...
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“Great services from start to finish....”

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Feb 20,2020
Minithumbup
By: 'Joris'
Feb 20,2020
0 people found
this helpful
Great services from start to finish. The whole team was always kind and very helpful, responsive and honest. Whenever the flat needed fixing, someone was sent to repair it in a promptly manner. Additionally, the deposit has been refunded in full without me chasing the ...
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“If I could give Elkay zero stars I would....”

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May 28,2019
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By: 'Former'
May 28,2019
4 people found
this helpful
If I could give Elkay zero stars I would. It seems their unique selling point is the incredible level of incompetency that they manage to achieve in respect of everything they do when dealing with tenants. For example, purporting to send someone to fix a ...
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Comment on agent fees
Borderline extortionate
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“Scum...”

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Nov 23,2018
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By: 'Hannah'
Nov 23,2018
5 people found
this helpful
These people unfortunately are absolute scum of the earth. I've never come across a company so incompetent of doing a job yet still surviving. These people will take you for what they can get. Be very careful. You will loose a lot to sign with ...
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Comment on agent fees
Terrible
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“In general, the level of customer service is extremely poor. ......”

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Feb 14,2018
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By: 'James'
Feb 14,2018
5 people found
this helpful
In general, the level of customer service is extremely poor. It is always up to us, the tenant to chase Elkay for all outstanding issues. I am still waiting for invoices to be provided from Elkay, to enable me to claim for my macbook which ...
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Comment on agent fees
Appalling
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“You know the horror stories you heard about lying, thieving ......”

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Mar 20,2017
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Patrick
By: 'RippedOff'
Mar 20,2017
10 people found
this helpful
You know the horror stories you heard about lying, thieving ripoff-merchant estate agents? Now you have one word for it all: ELKAY. Never in my life have I been treated so treacherously as a tenant and never anyone has managed to rip me off so ...
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Comment on agent fees
bad
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“All bad reviews I have read are completely true. I ......”

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Jul 04,2016
Minithumbdown
By: 'Lina'
Jul 04,2016
5 people found
this helpful
All bad reviews I have read are completely true. I wasn't going to write a review despite my awful experience with them but yesterday was the cherry on top of the cake. The flat was rented as furnished at a premium price and there was ...
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What agent could do to change your mind?
Bad
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Comment on agent fees
Bad
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“Renting with Elkay was a very frustrating experience. To begin ......”

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Aug 26,2015
Minithumbdown
By: 'Disgruntledrenter'
Aug 26,2015
4 people found
this helpful
Renting with Elkay was a very frustrating experience. To begin with we signed a new contract in 2014 with the company who then charged every person £90 for reference check resulting in a £60 charge. 2 people had been at the property 6 months prior, but not on the contract, ...
read full review
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“I am landlord with a number of properties with Elkay ......”

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Sep 16,2014
Minithumbup
By: 'Sam'
Sep 16,2014
0 people found
this helpful
I am landlord with a number of properties with Elkay and have dealt with them for over 10years. The service is excellent and they are responsive. It is hard to please where there are two competing interests ie tenant and landlord but they do their ...
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By: Mary
May 30, 2015
View all comments (1)
Thank you ever so much for your kind compliment Sam and for taking this trouble to add this positive comment on us. We are truly grateful. ...

“Working with Elkay Properties has been an absolute nightmare. We ......”

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Sep 11,2014
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By: 'Disappointed'
Sep 11,2014
2 people found
this helpful
Working with Elkay Properties has been an absolute nightmare. We were rushed to send in our deposit in order to hold the flat, and once we turned over the money, there was spotty contact with them. They initially quoted one day for the entire process ...
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By: Mary
May 30, 2015
View all comments (1)
Dear Disappointed. I again profusely apologize for the poor level of service that you encountered. There are some lessons that we learnt from this experience and I am glad to share that we have implemented these and have become a more efficient company as a whole. Thank you for sharing this. ...

“Very poor customer service and communication detween staffVery poor check ......”

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Sep 08,2014
Minithumbdown
By: 'Shoreditch'
Sep 08,2014
1 people found
this helpful
Very poor customer service and communication detween staff Very poor check in and check out skills, with half hearted inventories and staff that act like they'd rather be doing something else with their time. Will try to take as much as possible off your deposit (...
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What agent could do to change your mind?
Improve their customer service.
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By: Mary
May 30, 2015
View all comments (1)
Dear Shoreditch Person, I thank you for your comments and am glad to update you that we have taken your criticism very constructively. Since the beginning of 2015, our team certainly has very high morale. We have streamlined our processes and policies and as a result of this have become highly efficient. We have also invested in the best technology that is out there to ensure that we have the tools and support that we require. We strive to ensure that our customers get the best duty of care a ...

“Incomprehensibly appalling!!! DO NOT GO NEAR THIS AGENT - no ......”

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Jul 15,2014
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By: 'Upset'
Jul 15,2014
4 people found
this helpful
Incomprehensibly appalling!!! DO NOT GO NEAR THIS AGENT - no matter how great the property is! There is no amount of time that could pass to make it "okay" again to deal with this people. Every time we needed maintenance or had issues...it was ...
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What agent could do to change your mind?
Do us all a favour and close down!
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Comment on agent fees
Extortionate! Infinite number of "hidden charges" and unreasonable fees.
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By: J
Sep 23, 2014
View all comments (3)
just out of interest which area was this property in? ...

“I cannot begin to explain the appalling service provided by ......”

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Dec 09,2013
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By: 'Heidi'
Dec 09,2013
3 people found
this helpful
I cannot begin to explain the appalling service provided by Elkay Properties. I was put in touch with them after seeing a beautiful property advertised online as individual rooms. I was assured that the remaining rooms would be filled with similarly suitable tenants, and the ...
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What agent could do to change your mind?
Behaved in a professional manner.
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“Mind-bogglingly incompetent and abusive agency that is a prime example ......”

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Aug 02,2013
Minithumbdown
By: 'felt'
Aug 02,2013
12 people found
this helpful
Mind-bogglingly incompetent and abusive agency that is a prime example of why the lettings sector in this country needs to be properly regulated. This agency will carry out actions that one might have thought were left behind in the bad old days. No apologies ever ...
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What agent could do to change your mind?
See above wrt checkin and checkout.
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“¢â‚¬Å“We had a great experience with Elkay Properties. Unlike a ......”

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Jul 07,2013
Minithumbup
By: 'Hugo'
Jul 07,2013
0 people found
this helpful
¢â‚¬Å“We had a great experience with Elkay Properties. Unlike a lot of other letting agencies, their service was great throughout the whole of our lease, and questions were always answered quickly and courteously. Thanks very much.¢â‚¬Â...
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“We were always dealt with by Elkay properties professionally, and ......”

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Jul 07,2013
Minithumbup
By: 'Toby'
Jul 07,2013
1 people found
this helpful
We were always dealt with by Elkay properties professionally, and also very pleasantly. They were swift to respond to queries, and flexible and accommodating when circumstances changed. Above all, they were consistently open and fair, so I wouldn't hesitate to recommend them highly....
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“Elkay are potentially THE WORST estate agents imaginable. Our problems ......”

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Jul 02,2013
Minithumbdown
By: 'Don'tRevertBackToMe'
Jul 02,2013
9 people found
this helpful
Elkay are potentially THE WORST estate agents imaginable. Our problems began from the very start of the process when the guarantor process was incredibly over-complicated, demanding highly personal documents not required by other agents. Once we arrived, the furniture in the communal area was completely ...
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“"Elkay Properties managed the property I stayed in for a ......”

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Jun 21,2013
Minithumbup
By: 'Adam'
Jun 21,2013
0 people found
this helpful
"Elkay Properties managed the property I stayed in for a year without any fault. Communal areas were always kept clean and tidy and if I ever had a problem they were always there that day no matter how small the problem. I would like to ...
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“This is the worst Company I have ever worked with ......”

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Apr 23,2013
Minithumbdown
By: 'BananaCupcakes'
Apr 23,2013
11 people found
this helpful
This is the worst Company I have ever worked with for a rental. Highly unreliable! We asked dozens of times for things to be fixed, in which case they responded that someone would come by and fix it. Therefore, one of would stay back and ...
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What agent could do to change your mind?
Responded!
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By: Blueberry Pancakes
Sep 20, 2013
View all comments (2)
I find the response from the agent amusing because it sounds EXACTLY like Elkay. There were months worth of emails reporting things that werent fixed our house too and only when it came to the crunch of renewing did they finally respond to any of them (almost 9 months later). Banana Cupcakes was definitely a tenant of this letting agency. ...

“The flat was disgusting when I moved in and I ......”

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Apr 16,2013
Minithumbdown
By: 'LF'
Apr 16,2013
11 people found
this helpful
The flat was disgusting when I moved in and I had to ask them to clean it. A double futon in the living room , and a double mattress in the bedroom, along with various other items were left in there even though it had been ...
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By: Elkay tenant
May 19, 2023
View all comments (3)
I have also an experience to share about Elkay properties. They will never fix anything on the flat or take any responsibility about anything. Their service is one of the worst I have experienced in my 15+ years in London. Avoid at all costs. ...

“My experience of Elkay properties was terrible. I would never ......”

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Mar 20,2013
Minithumbdown
By: 'Seeking'
Mar 20,2013
10 people found
this helpful
My experience of Elkay properties was terrible. I would never recommend using them. They are a prime example of an agent in it to make as much money from you as possible by delivering zero service. Hopefully by writing this review they and others like ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Elkay Properties Ltd, London EC1V 9LA



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