“Victoria Cave the Property Manager of the house I rented ......”
4 Star Review
Aug 25,2015
By:
'Petronella'
Aug 25,2015
Branch: Reading, 24 King Street
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: No
Postcode: RG41
Branch: Reading, 24 King Street
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: RG41
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Victoria Cave the Property Manager of the house I rented was a delightful to deal with. Always polite, willing to listen and in disputes with the Landlord was always mediating in a neutral manner as expected. I would like to commend Victoria for her professional attitude and she sure is an asset to Prospect Agency.
On another spectrum Duncan Reid was rude from the first time I spoke with him, definitely obnoxious and assuming. Duncan needs to polish up on his customer service skills. He constantly battered me with phone calls when they were not welcome, especially when my Property Manager (Victoria was aware of my actions)and threatened me with fines etc.
As for the Prospect Wokingham branch, even though I was renting with them, I didn't get any charming assistance to secure or be prioritised for a property in order to meet my moving out date deadline. I am glad I am now with another agency.
What agent could do to change your mind?
Polish up customer service skills.
Promptly respond back to tenants
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