93% sales valuation accuracy
97% sales fee satisfaction
Aug 22,2015
Aug 22,2015
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I recently sold my property through Fine & Country, dealing with Sue Gipson at the St Neots branch.
To understand just how much effort Sue has put into this sale, just over 8 years ago I had to move to the North of England at short notice for work. I contacted Fine & Country and dealt with Sue who put my house on the market for me, but at the same time I advertised my property to rent with the local RAF Housing department as there are a lot of US Military Senior Personnel who prefer to rent rather than live on the base. As my property is large and situated in a lovely village, it was taken up for rent in just a matter of days and so my property was taken of the ¢â‚¬Å“For Sale¢â‚¬Â market.
Sue was aware that my overall goal was to sell the property but that I could not afford to keep it empty for an extended period of time while we found a buyer. This was also made more difficult because it was tenanted and because I live so far away. Sue kept a note of the end dates of theRental Agreements and would contact me toward the end of them to see what my situation was. Where tenants terminated their Agreement early because they had been posted abroad, I would contact Sue to see if she had any potential buyers and it would be placed on the market again to see if we could find a buyer or until I found another tenant. During these periods that the house was up for sale, Sue did find some potential buyers and I had 2 offers made, but the offers fell through by the time I had found new tenants.
More recently, I had a US family who were civilians working for the US Military and who originally signed a 3 year Rental Agreement. Several months before the end date of this contract, Sue again contacted me to find out what my plans were and told me she had the ideal buyer looking for a property in our village and that they had driven past my house and were extremely interested.
As it happens, I knew that these tenants wanted to extend their Rental Agreement for a further 2 years, but I was extremely keen to sell while keeping the house rented for as long as possible. It was down to Sue¢â‚¬â„¢s outstanding communication skills between me and the potential buyer that we were able to arrange for the buyer to visit the house for a viewing - with the tenant present and believing that I was getting a survey done for re-mortgaging purposes. We were able to arrange for a further visit from the buyer and his wife, and also the surveyor appointed by their mortgage company, all without the tenants suspecting a thing. Sue was brilliant at keeping me assured that the buyer was 100% wanting to buy, and keeping the buyer assured that I was 100% wanting to sell, and the 2 month notice period due was given to the tenants to move out of the property. Dates were very tight as the tenants were on holiday the whole of July and they were not due to move out till 3rd August and the buyer wanted to complete on 7th August at the latest.
To make matters more challenging, the tenants had not looked after the house particularly well nor looked after the half acre garden. The buyer had stipulated that certain things had to be done prior to completion and I agreed. I was worried that if on checking the tenants out on 3rd August the house and garden had not been left in good order that it would leave me only a few days to put things right as agreed with the buyer. I voiced my concerns with British personnel from RAF Housing and they suggested we do a pre-checkout inspection where everything could be agreed upfront as to what the tenants¢â‚¬â„¢ responsibilities would be. As I live in the North of England, Sue volunteered to pick me up from the station and to accompany me to this visit. This both gave me moral support and a second pair of eyes, and also meant that she could reassure the buyer that the house would be put into good order before completion. As it happens I was extremely grateful that she was there as the representative who came to the appointment was not the person I had been dealing with but was American and tried to argue each and every point contrary to what had been discussed with his UK colleagues, so it was great having Sue¢â‚¬â„¢s support.
On the day of check-out, Sue was there again to give me moral support as the British RAF Housing representative went back and forth between Sue and I, and the tenants and the American RAF Housing representative. Fortunately the tenants have now agreed to all of the actions have come to a successful close.
In my opinion, Sue Gipson is an outstanding agent in every sense. Sue definitely went the extra mile and then some! I cannot envisage anyone else taking the amount of time and making such sustained efforts over 8 years to find me a buyer for my home as Sue has done. That we should have completed on the sale in such a manner that the house was only without tenants for 3 days is astounding. Her commitment, professionalism, patience and her ability to maintain the right level of communication over these 8 years, and more recently the right level of communication and negotiation between my buyer and myself during the sale process is just amazing and a testament to Sue¢â‚¬â„¢s professionalism and abilities. If there were any award given for the Most Outstanding Agent in the UK, then without doubt it should be given to Sue Gipson.
To understand just how much effort Sue has put into this sale, just over 8 years ago I had to move to the North of England at short notice for work. I contacted Fine & Country and dealt with Sue who put my house on the market for me, but at the same time I advertised my property to rent with the local RAF Housing department as there are a lot of US Military Senior Personnel who prefer to rent rather than live on the base. As my property is large and situated in a lovely village, it was taken up for rent in just a matter of days and so my property was taken of the ¢â‚¬Å“For Sale¢â‚¬Â market.
Sue was aware that my overall goal was to sell the property but that I could not afford to keep it empty for an extended period of time while we found a buyer. This was also made more difficult because it was tenanted and because I live so far away. Sue kept a note of the end dates of theRental Agreements and would contact me toward the end of them to see what my situation was. Where tenants terminated their Agreement early because they had been posted abroad, I would contact Sue to see if she had any potential buyers and it would be placed on the market again to see if we could find a buyer or until I found another tenant. During these periods that the house was up for sale, Sue did find some potential buyers and I had 2 offers made, but the offers fell through by the time I had found new tenants.
More recently, I had a US family who were civilians working for the US Military and who originally signed a 3 year Rental Agreement. Several months before the end date of this contract, Sue again contacted me to find out what my plans were and told me she had the ideal buyer looking for a property in our village and that they had driven past my house and were extremely interested.
As it happens, I knew that these tenants wanted to extend their Rental Agreement for a further 2 years, but I was extremely keen to sell while keeping the house rented for as long as possible. It was down to Sue¢â‚¬â„¢s outstanding communication skills between me and the potential buyer that we were able to arrange for the buyer to visit the house for a viewing - with the tenant present and believing that I was getting a survey done for re-mortgaging purposes. We were able to arrange for a further visit from the buyer and his wife, and also the surveyor appointed by their mortgage company, all without the tenants suspecting a thing. Sue was brilliant at keeping me assured that the buyer was 100% wanting to buy, and keeping the buyer assured that I was 100% wanting to sell, and the 2 month notice period due was given to the tenants to move out of the property. Dates were very tight as the tenants were on holiday the whole of July and they were not due to move out till 3rd August and the buyer wanted to complete on 7th August at the latest.
To make matters more challenging, the tenants had not looked after the house particularly well nor looked after the half acre garden. The buyer had stipulated that certain things had to be done prior to completion and I agreed. I was worried that if on checking the tenants out on 3rd August the house and garden had not been left in good order that it would leave me only a few days to put things right as agreed with the buyer. I voiced my concerns with British personnel from RAF Housing and they suggested we do a pre-checkout inspection where everything could be agreed upfront as to what the tenants¢â‚¬â„¢ responsibilities would be. As I live in the North of England, Sue volunteered to pick me up from the station and to accompany me to this visit. This both gave me moral support and a second pair of eyes, and also meant that she could reassure the buyer that the house would be put into good order before completion. As it happens I was extremely grateful that she was there as the representative who came to the appointment was not the person I had been dealing with but was American and tried to argue each and every point contrary to what had been discussed with his UK colleagues, so it was great having Sue¢â‚¬â„¢s support.
On the day of check-out, Sue was there again to give me moral support as the British RAF Housing representative went back and forth between Sue and I, and the tenants and the American RAF Housing representative. Fortunately the tenants have now agreed to all of the actions have come to a successful close.
In my opinion, Sue Gipson is an outstanding agent in every sense. Sue definitely went the extra mile and then some! I cannot envisage anyone else taking the amount of time and making such sustained efforts over 8 years to find me a buyer for my home as Sue has done. That we should have completed on the sale in such a manner that the house was only without tenants for 3 days is astounding. Her commitment, professionalism, patience and her ability to maintain the right level of communication over these 8 years, and more recently the right level of communication and negotiation between my buyer and myself during the sale process is just amazing and a testament to Sue¢â‚¬â„¢s professionalism and abilities. If there were any award given for the Most Outstanding Agent in the UK, then without doubt it should be given to Sue Gipson.
Comment on agent fees
Worth every penny!
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8th Jun 2023
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29th Aug 2022
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5th Dec 2021
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Opening Hours
Address
Fine & Country
4-6 Market Square
St Neots
Cambridgeshire
PE19 2AW
0330 333 1060
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 97% | £44,000 | £1,475,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 121 | 0 | 98 | 1 | 12 | 1 |
Areas covered
- PE19
- PE26
- PE27
- PE28
- PE29
- SG18
- SG19
- SG8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 08,2023
Jun 08,2023
0
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Very helpful staff. Always available. Committed to making our sale progress smoothly. Very knowledgeable about market conditions.
Willing to listen to our views on how we wished to proceed....
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Nov 26,2022
Nov 26,2022
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The team at Fine and Country was very efficient and professional. Paul gave us a reasoned assessment of the house’s value. Sue advised on the presentation of the house for viewings. Francis’ photography was of exceptional quality. Carole the journalist helped produce a personalised ...
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Nov 18,2022
Nov 18,2022
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The whole team at the St Neots office were fantastic from start to finish. Paul provided excellent advice at the valuation and marketing phase, Sue was great conducting the viewings and Richard oversaw and professionally managed the sale through carefully and delicately from acceptance of ...
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Sep 18,2022
Sep 18,2022
0
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The F&C crew at St Neots were highly professional throughout the buying process; always responsive, pro-active at relevant times and as helpful as possible. They were also friendly and generated a good 'personal' feel to the transaction....
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Aug 29,2022
Aug 29,2022
0
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Without Richard & Sue's perseverance and professionalism our house sale would have fallen through. They were very proactive and went far beyond what would normally be expected or necessary. Their communication was excellent and timely throughout a very long process.
Their calmness was reassuring for us ...
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Dec 05,2021
Dec 05,2021
0
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Great service, Sue was very helpful, she was on top of all details and always ready to provide an answer. I completely recommend her....
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Dec 07, 2021
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Thanks for your comments and recommendation Adrian. ...
Aug 02,2021
Aug 02,2021
0
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We would recommend Fine & Country - Sue in particular, helped us secure our next home with a very professional and empathetic approach....
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Jul 21,2021
Jul 21,2021
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From the first phone call, this team oozed professionalism.
Having made the decision to sell our home, which we built and loved, we went on a hunt to find the right agent for the project.
When we met Lee Jones there was never really any ...
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Jul 20,2021
Jul 20,2021
0
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Not at all impressed on initial contact. Wanting to sell a ca. £2 million house in Cambridge. Cambridge number answering machine asked me to enter an extension number. A bit more digging on the internet indicated that the nearest office was St. Neots. Rang the St ...
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Jul 02,2021
Jul 02,2021
0
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Friendly and reliable service throughout the entire process. I would highly recommended Fine & Country and would certainly use them again should the need arise....
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Mar 18,2021
Mar 18,2021
0
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For personal reasons, I have had to buy and sell in the Hemingfords three times in the last ten years. On the first move, a "downsize", Sue Gipson of Fine and Country not only found an ideal property for us, but sold the first one ...
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Dec 16,2020
Dec 16,2020
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My experience of using Fine and Country was a pleasure from start to finish. I felt supported and the communication from the team was excellent. They got the right people through the door to view and the follow up afterwards was super....
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Dec 18, 2020
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Hi There - Thank you so much for this review and 5 Star rating. I'll make sure that Richard and Sue are made aware. ...
Dec 15,2020
Dec 15,2020
1
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A very professional operation which is proactive in ensuring communication lines are kept open to enable relevant progress to be made....
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Dec 15, 2020
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Thank you Brian - very much appreciated! ...
Sep 26,2020
Sep 26,2020
0
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Communication is key to many aspects of life, particularly if you are dealing with something major like the sale of your property. Throughout the process of selling the communication from Fine & country, and Sue in particular, was first class. We knew exactly where we stood ...
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Sep 14,2020
Sep 14,2020
1
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Highly recommended, exceptional service.
We can't recommend Richard and his team highly enough. They are the most professional and conscientious agents we have ever dealt with. Working through the most challenging times (Brexit and Covid19) they helped us achieve our goal of selling our house ...
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Aug 29,2020
Aug 29,2020
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The process of buying house is never easy with so many moving parts in the process. We got to exchange in record time and Sue at Fine & Country did a great job of working with us and the seller to speedily and courtesy overcome the ...
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Aug 21,2020
Aug 21,2020
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Despite the corona virus shutdown in the month after our property went on the market, Fine & Country represented us to a high standard and the property was sold for the asking price within 3 months (including the lockdown). All the staff members I had dealings with ...
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Jun 16,2020
Jun 16,2020
0
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The service was first class and professional from the moment Richard Carpenter came to the property. I was astonished at the number of people Richard, Sue and Julie brought round the property which resulted in us receiving 3 offers and the property being sold relatively quickly. ...
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Jun 14,2020
Jun 14,2020
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First off, Fine & Country has a great presence in the real estate industry. When searching for homes online, in particular those with acreage, their name was prominent and property listings were many. Most importantly though, it was estate agent Sue Gipson who made it all ...
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Jun 15, 2020
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Hi There Anne,
Thanks for your lovely comments and 5 star rating!
I know that Sue and the whole Fine & Country team will really appreciate your post. ...
Jun 04,2020
Jun 04,2020
0
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We've recently purchased a house with the help of Sue who was knowledgeable of both the house and the area. With the viewing restrictions in place she was able to convey the house particulars whilst at the same time maintaining the appropriate distancing measures. We ...
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May 19,2020
May 19,2020
0
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Had a great experience with Fine & Country!
Sue and Simon have both been extremely helpful and have provided regular updates throughout the whole process. We would highly recommend Fine & Country St Neots.
THANK YOU SUE AND SIMON!...
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May 20, 2020
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HI There,
THANKS for your very kind comments!
It's been a pleasure dealing with you. ...
Feb 27,2020
Feb 27,2020
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The experience of selling our property with Fine and Country was excellent.
They were able to sell our house at the asking price at a time when nobody believed that would be possible. Thank you for an outstanding service....
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Jan 29,2020
Jan 29,2020
0
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Richard, Lee and the team have worked hard at a difficult time in the housing market. My house is now sold subject to contract -so far so good.
Communication with the team has been excellent and I will write again when everything has gone through ...
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Jan 29,2020
Jan 29,2020
0
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Many thanks to Lee and the F&C team for an excellent and professional service. Very nice people and we have enjoyed our dealings with them, because everything went so smoothly. We achieved a price that we were happy with.
We were impressed and would ...
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Dec 21,2019
Dec 21,2019
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Richard and his team provided a professional and proactive service throughout the sale of our property. At the initial meeting Richard carefully explained the marketing process and the approach he would take to suit our unique property. Richard liaised with the solicitors and the buyer ...
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Dec 10,2019
Dec 10,2019
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Fantastic service. Richard showed me around the property and was extremely knowledgable. All queries I made which he Had to relay to the vendor were answered promptly.
Julie helped ensure the purchase progressed smoothly. She promptly returned all calls and aided me with all issues ...
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Nov 16,2019
Nov 16,2019
1
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We just want to say a huge thank you for helping us buy our forever home. Richard was professional, friendly and made the whole process of house hunting and the process of getting your offer accepted easy. Julie has been great at keeping us up ...
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Oct 24,2019
Oct 24,2019
0
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Although she was advising the Seller and not us, Sue was nonetheless really helpful and pragmatic and made the whole process of finding and buying a property very straightforward. She understood what we were looking for and helped us to find the right new home....
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Oct 13,2019
Oct 13,2019
1
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Professional approach from the first contact. Enthusiasm and commitment of Richard in particular was appreciated throughout the process. Comprehensive brochure....
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Sep 28,2019
Sep 28,2019
0
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Lee Jones has been incredibly helpful, polite, and informative during our recent purchase of a property. He’s been so accommodating and it’s made the process a really positive one. Prior to meeting him we had negative experiences during our search for a property, ...
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Richard Carpenter
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Carole
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Last updated at 3:27 PM 20/03/2017 by Lee Jones
Best Estate Agent in St Neots 
Best Estate Agent in St Neots 
That is just about the most detailed and flattering review we have ever received about one our Fine & Country team! I don't really know how to respond other than to say a very big THANK YOU for your incredible generosity of spirit and thoughtfulness in making your views so public on this website. You have certainly made Sue a very happy person too!