100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
96% lettings fee satisfaction
Aug 21,2015
Aug 21,2015
1
people found
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1. When the initial call is connected there was on 2 occasions a reluctance to speak to the customer.
2. A reluctance to to set up viewings.
3. A lack of knowledge relating to properties.
It seemed they did not wish to be bothered by a customer and would do there best not to engage.
2. A reluctance to to set up viewings.
3. A lack of knowledge relating to properties.
It seemed they did not wish to be bothered by a customer and would do there best not to engage.
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Opening Hours
Address
Parkgate Estate Agents
8 Eton Street
Richmond
Greater London
TW9 1EE
0208 940 2991
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £131,000 | £1,635,000 |
| Lettings | 96% | 96% | £730 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 75 | 2 | 200 | 0 | 34 | 1 | 28 | 0 | 13 | 1 |
Areas covered
- TW9
- tw10
- tw1
- sw14
- SW14
- sw13
- SW13
- sw15
- SW15
- sw18
- SW6
- sw6
- SW18
- TW9
- TW10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 02,2023
Feb 02,2023
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Excellent service throughout.
We rented a property that they manage for 4 years.
Parkgate team is very professional and approachable. Way better than dealing with a big agency, they offer a more personal approach, always available and willing to solve any issues.
From the tenancy agreement ...
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Sep 02,2022
Sep 02,2022
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Had the pleasure of dealing with Parkgates as a buyer, in particular the agent assigned to my property Klaudia was excellent and remained professional from start to finish - would strongly recommend...
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Aug 07,2022
Aug 07,2022
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We've used Parkgate to rent out and manage our flat in Putney for over ten years. They've now sold the flat for us, and their service has been great throughout. Chris and Klaudia have been fab, always ready to answer our questions and manage everything ...
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May 14,2022
May 14,2022
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Chris, Klaudia, and the whole team at Parkgate have been my letting agent for 10 years and have recently handled the sale of the property. Great team, they understand how to deliver a great service & I would really recommend....
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Nov 23,2022
Nov 23,2022
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Great service, attentive and caring professional. 100% punctuality, everything was in time. Maximum attention to our requests and questions. Best recommendations from our side....
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Nov 21,2024
Nov 21,2024
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Breath of fresh air.
Parkgate has been amazing to deal with, attentive, responsive and overall lovely to deal with. If we had any issues they attended to them and the landlord dealt with them swiftly. Would definitely recommend....
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Sep 02,2024
Sep 02,2024
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Great service from Parkgate . Klaudia ensured that she actively chased all parties so that we could complete the purchase as smoothly as possible. We were kept informed along the whole process which was really helpful . Would definitely use again!...
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Sep 02,2024
Sep 02,2024
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Brilliant! The team at Parkgate have helped me enourmously from start to finish. They have acted on my behalf on several sales now. The communication and negtiation has always been first class. I could not recommend them enough. Thank you Parkgate....
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Aug 30,2024
Aug 30,2024
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Klaudia and her team were super professional and helpful in my recent house purchase in Twickenham. It turned into a complex transaction requiring some skilful handling of difficult and expensive issues which were handled extremely well with transparent with clear communication and resulted in everything ...
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Aug 29,2024
Aug 29,2024
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We've been happy and satisfied clients of Parkgate Estate Agents in Richmond for over twenty years. Jonathan and his team have helped us with both rental and sales. They're not just good at their job - they're also really a pleasure to deal with on ...
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Aug 26,2024
Aug 26,2024
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Helpful considerate informative warm and friendly- I would use these words to describe Marc Langham who helped us find our new home....
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Aug 21,2024
Aug 21,2024
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I have used Parkgate for over 10 years now. The staff are incredibly helpful and are always available to help with advice on sorting out problems. They are very professional but maintain a down to earth friendliness which puts them( in my opinion) above other estate ...
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Aug 17,2024
Aug 17,2024
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Jonathan, Klaudia and the team went above and beyond helping us sell a flat, making what could have been a very difficult process seem easy. I will be forever grateful for their support....
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Aug 15,2024
Aug 15,2024
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I've never had sure a straight forward estate agent experience. I've bought and some my fair share of properties over the years and I'd be super happy if Parkgate were involved in all my future dealing....
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Aug 14,2024
Aug 14,2024
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I can't remember how many years Parkgate managed the 2 flats I rented out - a great many. They were continuously occupied throughout. Parkgate managed them well, keeping me informed but getting on with the job. They were professional, friendly and efficient and dealt sensitively when ...
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Aug 14,2024
Aug 14,2024
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Very friendly and professional.
Haven't got a bad word to say about Parkgate.
The experience renting was easy and stress free, and I would fully recommend them....
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Aug 02,2024
Aug 02,2024
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Excellent service from start to end. Highly recommend Parkgate! They were absolutely helpful and responsive during application process, and followed up with any maintenance issues that needed to be fixed after moving in. We have been with them for 5 years and we can say that ...
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Jul 31,2024
Jul 31,2024
0
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The team at Parkgate (Chris, Klaudia, Daisy) have been incredibly helpful over the numerous years they've been letting out my flats to superb tenants and I am very pleased. They're very communicative, professional and deliver a great service throughout. Highly recommended...
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Jul 30,2024
Jul 30,2024
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Having dealt with other letting agents, as both a landlord and a tenant, I have found Parkgate to operate a fair and professional service. Marc was very welcoming when showing me round the property on my first visit and provided helpful information about the local ...
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Jul 30,2024
Jul 30,2024
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I can highly recommend Parkgate and especially Jola. She is managing 1 property for us and is always very helpful. Very good communication and service in general. Thank you...
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Jul 29,2024
Jul 29,2024
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Daisy was excellent from start to finish when it came to us looking for a rental property. From our first viewing with her to finalising the process with the landlady, she was very helpful in all aspects and quick to respond....
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Jul 29,2024
Jul 29,2024
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We purchased a house recently with Parkgate by a perfect service. I was in contact with Jonathan and Klaudia who are really professionals. They were easy to reach, fast acting and especially fair and honest. They were so straight forward that we managed the completion ...
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Jul 28,2024
Jul 28,2024
0
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Very professional; i have found the team very responsive and helpful throughout the process and would definitely recommend them to anyone seeking property in the local area around Richmond....
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Jul 27,2024
Jul 27,2024
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I have worked with Parkgate Estate Agents for the past 18 months and I have always found the team to be professional and honest with a high degree of integrity. They are a pleasure to deal with....
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Jul 26,2024
Jul 26,2024
0
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We have used Parkgate for the last 8 years, both for managing and selling. We have dealt with a lot of estate agents over the years and with Parkgate it just felt different, like people where first priority, not money. They were super helpful when we ...
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Jul 26,2024
Jul 26,2024
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Really pleased with Parkgate. They manage my flat in Richmond. Because they're local they actually visit the flat regularly and use trusted local suppliers to deal with issues / maintenance etc. I find they are a reliable and easy agency to deal with, which reduces stress. ...
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Mar 26,2024
Mar 26,2024
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Having been buying and selling in Richmond area for more than 20 years, we have dealt with many estate agents, both local and big agencies and Parkgate is easy in top 3!
Previously renting out with them for 5 years and finding them very professional and trustworthy, on ...
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Mar 11,2024
Mar 11,2024
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We really appreciate Daisy's help and efficient work. Daisy actively responds to our inquiries every time, ensuring smooth communication between us and sellers. Especially when we were anxiously waiting for the management company, she actively chased them and kept us updated....
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Mar 11,2024
Mar 11,2024
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Very professional services in property sals process, staff are very responsive and friendly!...
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Feb 15,2024
Feb 15,2024
0
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I cannot compliment Parkgate Estate Agency enough for their hard work and commitment during a very complicated sale. Not only did they go way above their actual responsibility to make sure the sale progressed forward but they did so with such a calm and positive ...
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Chris
(94)
Susie
(49)
Klaudia
(37)
Jonathan Mills
(28)
Daisy Rath
Marc
(3)
Property Manager
Landlord Fees
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)Full Management Service
18% (inc. VAT) of the rental income to be deducted from the incoming rent
Let and Rent Collection Service
12% (inc. VAT) of the rental income to be deducted from the incoming rent
Introductory/Let Only Service
12% (inc. VAT) of the rental income for the initial term of the tenancy to be charged in advance.
Further renewal terms will be charged at 6% (inc. VAT) of the rental income for the renewal period to be charged in advance.
There is a minimum fee of £750 including VAT for all the above Services or the percentage of the fee for each Service being the equivalent of six months’ commission whichever is the greater even if not negotiated by Parkgate Estates.
Additional Charges:
1. Preparation of the Parkgate Estates standard Tenancy Agreement: £180 including VAT
2. Major amendments to tenancy agreement: £180 including VAT
3. Preparation of an Extension Agreement for the Tenancy: £120 including VAT
4. Registration of the deposit within the TDS scheme: £108 i
Tenant Fees
Overall Fees
£0 (inc. VAT), Pay UpfrontRelevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.
Permitted payments
Before the tenancy starts (payable to Parkgate Estates’)
Holding Deposit: 1 weeks rent
Deposit: 5 weeks rent (the initial holding deposit is converted to a part payment of this)
During the tenancy (payable to the Agent)
For English properties:
Payment of £60 if you want to change the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate.
Payment of between £100- £500 (depending on the type of security device/lock) for the reasonably incurred costs for the loss of keys/security devices
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas electricity water
Communications – telephone and broadband
Installation of
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you would like to make a formal complaint regarding any actions or staff members of Parkgate Estates (Richmond) Ltd then please call our office on 0208 940 2991 and one of our staff members will be able to advise you accordingly on our complaints procedure.
Last updated at 2:57 PM 09/08/2024 by allAgents
Best Estate Agent in Richmond 
My apologies if you have experience poor service from us. As the owner of the business I take these comments very seriously so wondered if you would mind discussing the situation as I need to understand the specifics of the case so this does not happen again. If you are willing to do this I will happily donate £50 to the charity of your choice. My contact details are 020 3758 4433.
Jonathan Mills
Managing Director
Parkgate