Plymouth, PL4
3.8/5, 37 reviews
70% recommended
93% lettings valuation accuracy
81% lettings fee satisfaction

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“First of all we were told that our referencing would ......”

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Aug 21,2015
Minithumbdown
By: 'Boohoo'
Aug 21,2015
0 people found
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First of all we were told that our referencing would be done in two days we are now at 3 weeks and now they have told us we cant move in. Paige when i called after two days had not even started the process at all. I felt like from day one I was trying to do all the work chasing the references. The customer service from Hayley was less than abysmal. When Hayley called me to tell me they were not going to let us move in after waiting 3 weeks, she was rude and very artogant towards me. It was almost as if i was not another human being! My overall view of that office is that they most probably do not have 3 GCSE's between them. I would reccomend running a mile if you were to come across this branch of northwood.
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By: Boohoo
Aug 22, 2015
So as you were looking after the client's interest that gives you the right to be rude? When my partner phoned up Hayley, she just did not really want to talk to her and it felt like she just wanted her off the phone.
customer service
noun
the assistance and advice provided by a company to those people who buy or use its products or services.
Maybe you should look at this definition of customer service as we paid you money so you were providing us with a service. I am not trying to argue with the decision that has been made what I am arguing is that Hayley's customer service is not up to scratch. You have been deliberately obtuse with telling us why the house had been pulled away from us.
By: Northwood
Aug 21, 2015
Dear Boohoo,

Thank you for your review.
We have a duty of care to our client, which in this case is the landlord.
Therefore, once we present a landlord with references, if they are not happy to proceed then unfortunately their decision is final. We can also confirm that despite already processing your application you have been refunded your administration fee for the inconvenience caused in this matter and to enable you to find a property where the landlord will accept your application.

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Latest Reviews

View all Reviews 37
13th Jun 2024
reviewed by 'Laurel Brooman'
“I've been renting with Northwood for eight years and I have found them to be very helpful and quick in ......”
1st Jul 2020
reviewed by 'Luis'
“Disappointed with the amount of money is been taken from the deposit as Northwood has not taking in consideration how ......”
31st Jan 2018
reviewed by 'ALloyd'
“When we were looking for an agent to rent out our flat, we found Northwood's package met our needs exactly. ......”
24th Jan 2018
reviewed by 'CarolineNorthey'
“Very good service. property managed well. Payments on time. I have been very satisfied with their service over the years, ......”
12th Jan 2018
reviewed by 'LeiChieng'
“This is the fourth year that my property has been under management by Plymouth Northwood. The team in Plymouth under ......”
10th Jan 2018
reviewed by 'CraigRayner'
“We let our house using the guaranteed rent service and it was great! Total peace of mind when we were ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Northwood
22 Sutton Road
Plymouth
Devon
PL4 0HN
01752674404

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 93% 81% £410 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 3 9 6 2 0 3 0 0 2
Areas covered
  • St.Judes
  • Plymouth
  • Devonport
  • Plympton
  • City Centre and Waterfront
  • Plymstock
  • Derriford
  • Ivybridge
  • Beacon PArk
  • Mannamead
  • Higher Compton
  • Hartley
  • Lower Compton
  • Stoke
  • Peverell
  • Crownhill
  • Southway
  • Eggbucklnad
  • Keyham
  • Mutley
Services offered
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“I've been renting with Northwood for eight ye......”

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Jun 13,2024
Minithumbup
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Ashleigh
By: 'Laurel Brooman'
Jun 13,2024
0 people found
this helpful
I've been renting with Northwood for eight years and I have found them to be very helpful and quick in resolving any issues with the property. Nell dealt with a boiler problem quickly and professionally thankyou 😊...
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“Review at the end of the tenancy...”

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Jul 01,2020
Minithumbdown
By: 'Luis'
Jul 01,2020
0 people found
this helpful
Disappointed with the amount of money is been taken from the deposit as Northwood has not taking in consideration how the property was at the beginning of the tenancy and how we have take care of, they were unable to tell us about the parking ...
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By: Ashleigh Evans
Jul 02, 2020
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Dear Luis, I am sorry that you do not agree with deposit deductions that your landlord has claimed for. As an agent, we work on behalf of the landlord and whilst we can provide our professional advise to them, I'm afraid that we have to take their instructions when it comes to making a claim against a tenancy deposit. If you do not agree with the claim that your landlord has suggested, you are able to the deposit into a dispute where an independent adjudicator will then assess all evidence ...

“When we were looking for an agent to rent out ......”

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Jan 31,2018
Minithumbup
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Ashleigh
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Andrew
By: 'ALloyd'
Jan 31,2018
0 people found
this helpful
When we were looking for an agent to rent out our flat, we found Northwood's package met our needs exactly. We had many happy years knowing our flat was being looked after....
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“Very good service. property managed well. Payments on time. I ......”

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Jan 24,2018
Minithumbup
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Ashleigh
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Andrew
By: 'CarolineNorthey'
Jan 24,2018
0 people found
this helpful
Very good service. property managed well. Payments on time. I have been very satisfied with their service over the years, an excellent property management company....
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“This is the fourth year that my property has been ......”

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Jan 12,2018
Minithumbup
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Ashleigh
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Andrew
By: 'LeiChieng'
Jan 12,2018
0 people found
this helpful
This is the fourth year that my property has been under management by Plymouth Northwood. The team in Plymouth under Ashleigh is doing a good job and I will certainly continue to let them manage my property for many years to come!...
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By: Andrew Chapman
Jan 12, 2018
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Dear Mr LeiChieng, Thank you for taking the time to kindly review the service that you have received to date from the Northwood Plymouth Team. We really do appreciate your business. Thank you. Andrew Chapman. ...

“We let our house using the guaranteed rent service and ......”

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Jan 10,2018
Minithumbup
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Ashleigh
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Andrew
By: 'CraigRayner'
Jan 10,2018
0 people found
this helpful
We let our house using the guaranteed rent service and it was great! Total peace of mind when we were out of the area, regular updates, polite staff, and our property was better than when we had it! Definitely would use Northwood again!...
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By: Andrew Chapman
Jan 12, 2018
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Dear Mr Rayner, Thank you kindly for taking the time to leave a review of the service that you received from the Northwood Plymouth team. We really appreciate your business. Kind regards, Andrew Chapman. ...

“I have never rented a property before, but Northwood made ......”

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Jan 08,2018
Minithumbup
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Ashleigh
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Andrew
By: 'CDuke'
Jan 08,2018
0 people found
this helpful
I have never rented a property before, but Northwood made the whole process so easy, from start to collection of keys. The agent who initially showed me the property was very nice, professional and knowledgeable. At the office, Nicola Stoneman was a huge help - ...
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“I am made aware of any issues and the rectification ......”

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Jan 05,2018
Minithumbup
By: 'Matt.Bradley'
Jan 05,2018
0 people found
this helpful
I am made aware of any issues and the rectification of any internal or external repair work is entirely managed by Northwood. All I have to do is pay the contractor at the end. This is exactly the level of service I require, living so ...
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“We have been with Northwood for 8 years now whilst living ......”

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Jan 03,2018
Minithumbup
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Andrew
By: 'DCannon'
Jan 03,2018
0 people found
this helpful
We have been with Northwood for 8 years now whilst living in Australia. We have never had an issue that hasn't been dealt with professionally and efficiently....
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“I had my house rented and previously sold by Northwood. ......”

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Dec 22,2017
Minithumbup
By: 'AndrewTye'
Dec 22,2017
0 people found
this helpful
I had my house rented and previously sold by Northwood. Everything went well apart from a bit of a slow buyer, who took a while to complete with. Not Northwood's fault. Special thanks to Nicola and Jackie for everything they have done to help us ...
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“First class service. Viewed, referenced and will be moved all ......”

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Dec 18,2017
Minithumbup
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Ashleigh
By: 'HLewis'
Dec 18,2017
0 people found
this helpful
First class service. Viewed, referenced and will be moved all in 8 days! It could have been sooner if the removal men had been available!...
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“The team at Northwood, Plymouth have always been professional, knowledgeable ......”

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Dec 13,2017
Minithumbup
By: 'JdaRosa'
Dec 13,2017
0 people found
this helpful
The team at Northwood, Plymouth have always been professional, knowledgeable and helpful. They always know and inform the landlord in ample time when certificates are close to renewal (CP12 for example). If the tenant raises an issue I am informed quickly, a suggestion offered or ...
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“Northwood is excellent always very efficient and personal to each ......”

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Dec 12,2017
Minithumbup
By: 'LawrenceB'
Dec 12,2017
0 people found
this helpful
Northwood is excellent always very efficient and personal to each customer. Very helping in sorting any problems that might occur with the tenants and house. Very efficient in sending clear and helpful information to the customer and giving feed back and advice....
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“Always professional with all communication. All the staff are easy ......”

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Nov 30,2017
Minithumbup
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Andrew
By: 'AndrewDavis'
Nov 30,2017
0 people found
this helpful
Always professional with all communication. All the staff are easy to speak to, especially Jackie who was excellent start to finish....
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By: Andrew Chapman
Dec 12, 2017
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Dear Mr Davis, Thank you so kindly for the review of the service that you received from the Northwood Plymouth time. We really appreciate your business. Kind regards, Andrew Chapman. ...

“Seamless service and great communication. Can't thank them enough. Made ......”

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Nov 21,2017
Minithumbup
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Andrew
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Ashleigh
By: 'JazmineR'
Nov 21,2017
0 people found
this helpful
Seamless service and great communication. Can't thank them enough. Made a very stressful situation so much easier - thank you!...
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“Excellent, attentive service. Quick response to queries. Very good feedback ......”

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Nov 15,2017
Minithumbup
By: 'CCross'
Nov 15,2017
1 people found
this helpful
Excellent, attentive service. Quick response to queries. Very good feedback regarding resolution of issues. A fantastic service overall. I would recommend them....
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“Really pleased with our experience of Northwood and our house ......”

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Nov 10,2017
Minithumbup
By: 'Alexia'
Nov 10,2017
0 people found
this helpful
Really pleased with our experience of Northwood and our house purchase. All communications from beginning to end were picked up and dealt with quickly. Happy to recommend....
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“Very dodgey agent, erroneous letting fees, Charing for cleaning on ......”

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Aug 02,2017
Minithumbdown
By: 'Dan'
Aug 02,2017
0 people found
this helpful
Very dodgey agent, erroneous letting fees, Charing for cleaning on an already professionally cleaned property. Photos sent as proof by company showed pristine condition with the odd fleck of dust in a corner. Beware if considering to rent from this agency or indeed list a ...
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Comment on agent fees
Horendous
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By: Andrew Chapman
Nov 10, 2017
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Dear Sir, I am sorry to hear that you feel that you have not received a good service from Northwood. We pride ourselves on our service and we obviously very disappointed when someone is not happy with us. All our check out procedures are covered via an inventory and check out procedure and we always try to be fair. If for any reason there is any disputes then the normal process is to mange this via the Deposit Protection Service and their independent Alternative Dispute Resolution process. Once ...

“Past landlord who went for guaranteed rent scheme with Northwood ......”

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Aug 24,2016
Minithumbdown
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Andrew
By: 'Pal21'
Aug 24,2016
1 people found
this helpful
Past landlord who went for guaranteed rent scheme with Northwood in Plymouth. Northwood constantly changed monthly payment amounts due to me from sub tenant. Damage caused by a Northwood sub tenant, money taken by Northwood from deposit scheme not used for repairs at property. No ...
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Comment on agent fees
Over priced, avoid this company cheaper companies in Plymouth area provide a better service.
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“Prompt polite and reliable service. Have recommended Northwood to many ......”

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Sep 09,2015
Minithumbup
By: 'Sean'
Sep 09,2015
1 people found
this helpful
Prompt polite and reliable service. Have recommended Northwood to many contacts. All staff are efficient and friendly. The standards are exactly what one would hope for....
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Happy
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“We have been left very disappointed by this agency. 3 weeks ......”

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Aug 21,2015
Minithumbdown
By: 'Steph'
Aug 21,2015
1 people found
this helpful
We have been left very disappointed by this agency. 3 weeks ago we viewed a property and decided to proceed with an application. We were told things were looking very positive and that with a guarantor we would be successful. They have taken ages to process ...
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By: Northwood
Aug 22, 2015
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Dear Steph, Thank you for your review. As explained on your partners review below, We have a duty of care to our client, which in this case is the landlord. Therefore, once we present a landlord with references, if they are not happy to proceed then unfortunately their decision is final. We can also confirm that despite already processing your application you have been refunded your administration fee for the inconvenience caused in this matter and to enable you to find a property where the land ...

“First of all we were told that our referencing would ......”

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Aug 21,2015
Minithumbdown
By: 'Boohoo'
Aug 21,2015
0 people found
this helpful
First of all we were told that our referencing would be done in two days we are now at 3 weeks and now they have told us we cant move in. Paige when i called after two days had not even started the process at all. ...
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By: Boohoo
Aug 22, 2015
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So as you were looking after the client's interest that gives you the right to be rude? When my partner phoned up Hayley, she just did not really want to talk to her and it felt like she just wanted her off the phone. customer service noun the assistance and advice provided by a company to those people who buy or use its products or services. Maybe you should look at this definition of customer service as we paid you money so you were providing us with a service. I am not trying to argue ...

“The team are professional and have dealt with repairs promptly ......”

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Dec 15,2014
Minithumbup
By: 'Mrs'
Dec 15,2014
2 people found
this helpful
The team are professional and have dealt with repairs promptly as required. Thy processed our application quickly and were helpful with our move in. We have been a Tenant for 3 years and still find them all to be very friendly and helpful....
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Comment on agent fees
We are not so happy with the administration fee to renew the Tenancy each time, we feel that this is an unfair fee.
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“We saw a property that we just loved the look ......”

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Dec 11,2014
Minithumbup
By: 'Darren'
Dec 11,2014
3 people found
this helpful
We saw a property that we just loved the look of. Called Northwood and spoke to Hayley. She met us two days later so we could have a viewing. We really liked the place and then proceeded to go for it. Hayley has kept us ...
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“Hayley is really friendly which make people feel comfortable to ......”

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Nov 22,2014
Minithumbup
By: 'Abbie'
Nov 22,2014
5 people found
this helpful
Hayley is really friendly which make people feel comfortable to talk to her. She also response my emails quickly to answer my requirement and keep me up to date....
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“We rented our property with Northwoods for 2 years, we decided ......”

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May 31,2014
Minithumbdown
By: 'Andy'
May 31,2014
4 people found
this helpful
We rented our property with Northwoods for 2 years, we decided to sell the property and informed the tenants that we were selling. We offer the tenants to go on a rolling monthly contract, in which we would have to give them 2 months notice when the ...
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“Difficult to describe succinctly how poor the service we received ......”

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Jan 12,2014
Minithumbdown
By: 'Stewart'
Jan 12,2014
3 people found
this helpful
Difficult to describe succinctly how poor the service we received from Northwoods was. In a nutshell, we would have been better going it alone as a landlord. Every whim of their tenants was pandered to, we appeared to have no rights at all and were ...
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What agent could do to change your mind?
Endeavoured to resolve issues other than asking for money. And at least admitted that their tenants were unreasonable
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“As a professional family with 3 children living in the house ......”

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Aug 08,2012
Minithumbdown
By: 'g'
Aug 08,2012
8 people found
this helpful
As a professional family with 3 children living in the house as tenants for a number of years we had the most terrible experience with this letting agent. The staff were rude and unpersonable (the staff turnover was quite frequent I may add) always very slow ...
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By: GogglesOff
Sep 13, 2012
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At least Northwood are consistent - they provide a rubbish service for both landlords and tenants alike! Let out properties yourself people, this will still be FAR LESS HASSLE than using Northwood. They will only cost you money, time and frustration. ...

“The worst service I have ever received from a company ......”

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Apr 01,2012
Minithumbdown
By: 'Kathryn'
Apr 01,2012
6 people found
this helpful
The worst service I have ever received from a company in my whole life! Within 3 days of moving in we had issues with downstairs who was bullying me and my family and causing it hell to live there, we had police and environmental health visiting ...
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What agent could do to change your mind?
Been polite and helpful, not rude and disrespectful. Offer professional and fair advice. Deal with problems as the arise not just when we leave and they have to be so the property can be relet There are a hundred other things I could say but after this experience I would never change my mind about Northwood!
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By: g
Aug 08, 2012
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I totally agree with you. As a tenant we had a dreadful time and they even managed to con us out of a third of our deposit even though we disputed it with DPS. Awful office, absolutely no people skills whatsoever. ...

“I found this letting agents extremely helpful. I have had ......”

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Feb 02,2012
Minithumbup
By: 'Prashil'
Feb 02,2012
3 people found
this helpful
I found this letting agents extremely helpful. I have had my property advertised with other agents in Plymouth and this is by far the best. The staff are very helpful and professional at all times. I used their contractors for cleaning and maintenance and I ...
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Staff picture Ashleigh
(9)
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Staff picture Amy

Vendor Fees

N/A

Landlord Fees

GUARANTEED RENT
NO FEES OR COMMISSION

Our Guaranteed Rent service offers landlords the benefit of a guaranteed fixed income on their property, regardless of whether or not it is let or the tenant stops paying. We also guarantee your agreement start date and the internal condition* It's the perfect 'let and forget' solution for busy landlords.

How does it work?
No catches! We effectively become your tenant, guaranteeing you a fixed rental income. We then sub-let the property, taking great care to select the right tenants and then manage the property throughout the full duration of the tenancy.

*Less fair, wear and tear.


FULLY MANAGED PLUS
18% (INC VAT) COMMISSION
£600 (INC VAT) SETUP FEE

The Fully Managed Plus works in the exact same way as our Traditional Fully Managed Service, the difference is that it includes Rent and Legal insurance, covering landlord's for rental arrears and legal costs should the worst happen.

This scheme works differently to our most popular Guaranteed Rent Service because this is an insurance product opposed to Northwood becoming your tenant.

TRADITIONAL FULLY MANAGED
15% (INC VAT) COMMISSION
£600 (INC VAT) SETUP FEE

The Fully Managed Service is suitable for landlords who have limited time to manage their property. We look after every aspect of the tenancy just as we would with the Guaranteed Rent service but the key difference is that we do not provide guaranteed rental payments.

We charge a set up fee for finding the tenant, assisting with property preparations, interviewing tenants, drawing up the agreements and preparing the inventory. We then charge a monthly commission for managing all tenant enquiries, undertaking regular maintenance service, rent collection & move out procedure.

Tenant Fees

No tenant fees payable
Last updated at 25/09/2019, 11:14 AM by Ashleigh Evans
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email The Property Ombudsman. Please provide full written details of your complaint and copies of any supporting evidence. The Property Ombudsman will provide an independent review of the complaint.

Write to :

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Last updated at 11:13 AM 13/11/2017 by allAgents

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