Derby, DE1
4.9/5, 79 reviews
91% recommended
93% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
93% lettings fee satisfaction
Northwood - Visit Our Website

“We contacted Wendy at Northwood as we were looking to ......”

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Aug 19,2015
Minithumbup
By: 'Nicole'
Aug 19,2015
0 people found
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We contacted Wendy at Northwood as we were looking to put our house on the market to sell. We had found our dream home and needed to move quickly. Wendy came out to see us the following day and our property went onto the market within 24 hours. We were really pleased with the marketing, and the photographs that were taken really showed our property off at its best. We received immediate interest in our property and very quickly had a number of viewings arranged. These were shortly followed by two offers, one of which was at the asking price!!!. We were delighted with this news. Unfortunately, upon putting forward an offer on our dream house, we discovered that it had been sold subject to contract and as such we were forced to put matters on hold. As and when we are ready to move again, we will definitely be using Northwood.
Thankyou very much for all of your help.
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Opening Hours
Address

Northwood
5a St. James Street
Derby
Derbyshire
DE1 1QT
01332 851570

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £41,000 £337,000
Lettings 92% 93% £400 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 1 14 4 25 2 2 0 2 0
Areas covered
  • DE1
  • DE3
  • DE23
  • DE22
  • DE24
  • DE21
  • DE56
  • DE65
  • DE72
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA TDS SAGEagent
Latest Properties

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Images & Videos

“Excellent service throughout the 12 months we......”

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Aug 14,2024
Minithumbup
Sophie
By: 'Sarah Clarke'
Aug 14,2024
0 people found
this helpful
Excellent service throughout the 12 months we rented through Northwood. Professional at all times, responded very quickly to any emails sent Sophie was our contact and nothing was ever any trouble. From start to finish the rental went extremely smoothly, would highly recommend anyone to rent ...
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“Excellent Service...”

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Jun 04,2024
Minithumbup
Ruth
By: 'David'
Jun 04,2024
0 people found
this helpful
Sold our property, we were very pleased with Northwoods professionalism from start to finish. Special mention to Ruth Roome, who organised all the viewings and gave us constant feed back....
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“Really great and professional service....”

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Apr 10,2024
Minithumbup
Sophie
By: 'Olly'
Apr 10,2024
0 people found
this helpful
Really great and professional service. Always available when I needed to talk with them and responded efficiently to emails. Rented with them for 18 months and they made it all very easy...
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“Very highly recommended...”

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Feb 01,2024
Minithumbup
By: 'Gary'
Feb 01,2024
0 people found
this helpful
Cannot rate them highly enough. They have been looking after my property for 18 years straight and have always found great tenants in a very timely manner. Thanks for all your help over the years....
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“Excellent, personal service from the initial ......”

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Aug 28,2023
Minithumbup
Annie
Abi
By: 'Kim'
Aug 28,2023
0 people found
this helpful
Excellent, personal service from the initial enquiry until keys were exchanged. Both the rental and sales teams proved to be knowledgeable, polite, helpful and caring. We felt we could email or call about anything and knew our ideas or questions would be answered and problems ...
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“Annie is amazing and helped me find a place t......”

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May 12,2023
Minithumbup
Annie
By: 'Ben Gan'
May 12,2023
0 people found
this helpful
Annie is amazing and helped me find a place to stay in Derby when I was in need of an apartment at short notice. I walked into the branch on a Saturday morning when most other agencies were not open. Annie suggested a number of ...
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“Lucy understood directly the sort of property......”

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Feb 08,2023
Minithumbup
Lucy
By: 'Chris Eite'
Feb 08,2023
0 people found
this helpful
Lucy understood directly the sort of property I was looking for and the need for haste. Abi, was excellent in chasing the process through, especially as I have been away from the UK for nearly 30 years. Her continued passion and direction helped us through the (...
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“Everything was perfect , every detail explain......”

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Nov 07,2022
Minithumbdown
Emily
By: 'Razvan Suciu'
Nov 07,2022
0 people found
this helpful
Everything was perfect , every detail explained very well, very fast process and I really recommend this agency for everyone who want to let or buy one house or flat ....
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“Fantastic service from Abi who kept us update......”

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Oct 30,2022
Minithumbup
Abi
By: 'Paula Huesca de Crean'
Oct 30,2022
0 people found
this helpful
Fantastic service from Abi who kept us updated at all times helping to reach completion successfully. Keep the good work !...
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“I had an excellent experience applying to ren......”

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Aug 19,2022
Minithumbup
Sophie
Kerry
By: 'Islam Motawea'
Aug 19,2022
0 people found
this helpful
I had an excellent experience applying to rent with Northwood. Sophie and Kerry went above and beyond to make my application process as easy and quick as possible. The paperwork was very well organised and the welcome gift box was a very nice gesture as ...
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“Fantastic experience selling with Northwood. ......”

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Jun 17,2022
Minithumbup
Abi
By: 'Adam'
Jun 17,2022
0 people found
this helpful
Fantastic experience selling with Northwood. From the knowledge about the local property market demonstrated from the first phone call by Lucy, through to the recommended sales approach achieving a sale within a week of being on the market, to the excellent support and communication from ...
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“Excellent estate agent!...”

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Apr 27,2022
Minithumbup
Lucy
By: 'Kirsty'
Apr 27,2022
0 people found
this helpful
Northwood have gone above and beyond from the start to the sale of our property. I had to do this sale remotely as I live quite far away and they were always the first to correspond with details of viewings (even when there was no ...
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“Emma is positive , polite and understanding...”

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Jun 24,2021
Minithumbup
By: 'Seth'
Jun 24,2021
0 people found
this helpful
Emma is positive , polite and understanding I called in to the derby office looking to rent a property with a unusuel and complicated situation Emma went out of her way to help me and was very understanding about my situation and cept in touch and ...
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“Excellent...”

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Jan 08,2021
Minithumbup
Kerry
By: 'TSP'
Jan 08,2021
0 people found
this helpful
Had a great experience letting with Northwood, communication was always great, fast getting back to us when needed and when showing the house very adaptable to our needs as well. Would highly recommend....
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“I was very happy with the way I treated in th......”

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Sep 18,2020
Minithumbup
Kerry
Sophie
By: 'Darren'
Sep 18,2020
0 people found
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I was very happy with the way I treated in the derby office by Kerry, Sophie and also Emily, the service was excellent...
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“Great estate agents!...”

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Aug 31,2019
Minithumbup
Kerry
Emily
By: 'HT'
Aug 31,2019
0 people found
this helpful
I rented with Northwood Derby for 14 months and from the very beginning thought they were great estate agents. They always responded to emails ASAP and answered all questions asked. The application process was quick and easy to follow and I always had lovely customer service ...
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By: Wendy Richards
Aug 31, 2019
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Thank you very much for your kind comments. We strive to go over and above to make your lettings experience with us a positive one. Wishing you all the best for the future. ...

“Excellent from start to finish. Wendy and Jam......”

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Aug 05,2019
Minithumbup
By: 'David'
Aug 05,2019
0 people found
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Excellent from start to finish. Wendy and James provided great communication and we were kept up to date with every aspect of the sale progression....
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By: Wendy Richards
Aug 05, 2019
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Thank you very much for your kind comments. It has certainly been a pleasure doing business with you. ...

“professional and polite...”

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Feb 21,2019
Minithumbup
Kerry
By: 'Mr'
Feb 21,2019
0 people found
this helpful
I would like to say on behalf of my husband and myself that we would like to thank both Kerry and Catherine on their professionalism and politeness when they dealt with an enquiry last week. They were very officiant in the way they answered the ...
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Comment on agent fees
good
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“2 Properties Let...”

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Feb 11,2019
Minithumbup
By: 'Martin'
Feb 11,2019
1 people found
this helpful
We used Northwood to let 2 properties in quick succession. We appreciated the honest advice, good communication and fair pricing which meant both properties were let relatively quickly. Thanks to all at Northwood....
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Comment on agent fees
Fair fees, value for money.
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By: Wendy Richards
Feb 11, 2019
View all comments (1)
Thank you for your review. I am very pleased that you have been happy with the service that you have received from us at Northwood and we certainly have valued your business.and look forward to helping you again in the future. ...

“Furnished lets...”

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Feb 07,2019
Minithumbup
By: '"Ned/Erica"'
Feb 07,2019
0 people found
this helpful
Work has led us to take properties in Derby several times over the last decade and Northwood have unfailingly proved professional and helpful. On the rare occasions when problems have arisen they have been swiftly and fully resolved....
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By: Wendy Richards
Feb 07, 2019
View all comments (1)
Thank you very much for your very kind words. As you are aware we always strive to offer excellent service to our customers and may I thank you for taking the time to offer this feedback. We very much look forward to finding a property for you later in the year. ...

“I can't thank Wendy and all the team at Northwood for the very efficient services....”

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Jan 29,2019
Minithumbup
By: 'Happy'
Jan 29,2019
0 people found
this helpful
From start to finish Wendy and the team at Northwood offered and delivered a flawless service. From the initial valuation advice and preparation for the sale to completion I could not honestly fault the professional and smooth experience. I am very happy with the higher ...
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Comment on agent fees
Reasonable for the high level if service.
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“Landlord overseas...”

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Jan 12,2019
Minithumbup
By: 'L-D'
Jan 12,2019
0 people found
this helpful
Wendy and Carol are very professional and reliable. I trust them to manage my property as I'm overseas. The contacts are always active and efficient to make this situation as easy as possible....
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By: Wendy Richards
Jan 14, 2019
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Thank you very much for your kind review. We always strive to offering an excellent and tailored service to our customers. Your feedback is valued. ...

“Excellent service from Northwood Derby...”

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Dec 21,2018
Minithumbup
By: 'Tony'
Dec 21,2018
0 people found
this helpful
I appointed Northwood Derby to sell a maisonette in Alvaston. The property sold about a month after Northwood were appointed and at a price that was around the middle of the range that Northwood had indicated. Wendy (Local Director at Northwood Derby) was professional, efficient ...
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Comment on agent fees
Reasonable. I obtained three quotes from estate agents. Northwood's fees were joint lowest.
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“A reliable and Professional Team...”

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Dec 12,2018
Minithumbup
By: 'Steve'
Dec 12,2018
0 people found
this helpful
As a portfolio Landlord I have worked with Northwood in Derby since the business first started and they now let and manage the majority of my properties. I have always found both Carol and Wendy and their team to be Professional, reliable and courteous. They ...
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Comment on agent fees
Fair for a quality service
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“Personal and attentive...”

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Dec 07,2018
Minithumbup
By: 'Annah'
Dec 07,2018
0 people found
this helpful
This isn't the largest, or showiest Estate Agent in Derby. But their regular communication, local knowledge and personal attention are all rare qualities these days. The commission rate is fair upon sale. They are clear about optional extras and most importantly, I always received a ...
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Comment on agent fees
Very fair.
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“I had an awful tenting experience as a tenant using Northwood lettings Derby...”

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Aug 06,2018
Minithumbdown
By: 'Mike'
Aug 06,2018
2 people found
this helpful
I moved into a house which needed a few repairs. I was promised by the agent that the repairs would be completed within 6 weeks. The bathroom had no floor, shower was broke and the bathtub had no covers. There were holes all over the place ...
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Comment on agent fees
I paid full fees and rent and yet the house had no bathroom we used showers I had a baby during the period and there was dust coming out of the bathroom due to having wooden boards
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By: Wendy Richards
Sep 24, 2018
View all comments (1)
I am very sorry and disappointed to see your comments. As you are aware, we tried desperately, throughout your Tenancy, to negotiate repairs with your Landlord to no avail. Likewise, as I have made you aware, we can only act on your Landlords instructions re any Deposit dilapidations. We at Northwood are keen to work with Landlords who are committed to maintaining their property to high standard and with this in mind we ended our relationship with your Landlord at the end of your Tenancy t ...

“Stressful time made easier...”

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Jun 27,2018
Minithumbdown
By: 'Eric'
Jun 27,2018
1 people found
this helpful
Wendy local knowledge is very extensive and helps when selecting the sale price. Her photography of the house really helped present the house in a fantastic light. Amber working in the “ back office” ensures smooth operation of the office, sadly she did not always return ...
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Comment on agent fees
Not the most expensive however I still believe the fees were high, no doubt Northwood would differ from my opinion
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“Sale of apartment...”

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Jun 01,2018
Minithumbup
By: 'Alan'
Jun 01,2018
0 people found
this helpful
Great communication, the agents worked hard to get prospective buyers in the door, and went above any beyond when it came to resolving issues to assist with a sale. I would definitely recommend using them in future....
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Comment on agent fees
The fees were moderate, although I think they were very good considering the services received. I would choose them over a cheaper option any day.
Was this helpful? Yes

“not used an estate agent in 31 years, spoke to a ......”

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Mar 27,2018
Minithumbup
By: 'mr'
Mar 27,2018
0 people found
this helpful
not used an estate agent in 31 years, spoke to a few people most said good luck, quite a few horror stories. went on line, did some research,the ratings, not good, apart from Northwood, all good professional, reliable, honest. very very pleased....
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Comment on agent fees
very competitive.
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By: Karen Wesson
Mar 29, 2018
View all comments (1)
Thank you so for your very kind review, it is very good to know that your research bought you to Northwood and we lived up to our reviews. Very best wishes from all the team! ...

“Both these ladies we're phenomenal!...”

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Mar 23,2018
Minithumbdown
By: 'Pamela'
Mar 23,2018
1 people found
this helpful
I can't thank Ellie and amber enough you guys have helped like you can't believe!thank you for all your hard work and patience Ellie. Good customer service is hard to find these days I can't fault Ellie thank you once again a very happy ...
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By: Ellie and Amber
Mar 29, 2018
View all comments (1)
Thank you for your lovely feedback! It was a pleasure to assist in your move to a new property and we hope you have settled well there. ...
Staff picture Kerry
(5)
Staff picture Sophie
Staff picture Annie
Staff picture Emily
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Landlord Fees

All our fees are shown inclusive of VAT where applicable.

Guaranteed Rent
If you are renting your property to us on the Guaranteed Rent Service, we will not charge you any fees at all.

Charges will apply for our other services, please see the table below for details of these.

Set Up Fee for Fully Managed and Rent Collection
When you first instruct us on either of these schemes you will have to pay a Set Up Fee. This fee covers all the cost of advertising, finding a tenant, compiling the inventory and drawing up agreements etc. The Set Up Fee is payable each time you instruct us to find a new tenant for your property.

A fee for protecting the tenant’s deposit may be charged separately to cover our costs.

Commission for Fully Managed and Rent Collection
We charge a monthly commission for the ongoing management of your property, which will depend on the level of service you require.

Renewal Fee for Fully Managed and Rent Collection
If you are happy to renew the tenancy we may charge you a Renewal Fee, payable prior to the tenant signing a new agreement.

Tenant Find Charges
If you simply want us to find a tenant for your property, we will charge you a one off fee. This fee covers all the cost of advertising, finding a tenant, compiling the inventory and drawing up agreements etc.

Renewal Fee
If you are happy to renew the tenancy we may charge you a Renewal Fee, payable prior to the tenant signing a new agreement.


Maximum Inventory Charge – Tenant Find

This is a charge in addition to the Tenant Find Charges for organising an inventory of the property. The cost will depend on the size of the property and whether furnished or unfurnished.

Maximum Deposit Protection Fee

This fee is payable when we register the tenancy deposit with TDS (The Dispute Service). The charge for managed tenancies is £24 inc VAT per tenancy and for Tenant Find £72 inc VAT per tenancy.

Annual Statement

A charge to prepare an annual statement

Legal Property Notices

Cost for issuing legal notices on behalf of the Landlord.

Section 13 Notices

A charge made for negotiating rent increases on periodic tenancies and issuing the relevant legal notice

Hourly Charge for Additional Work

A hourly charge for additional work including Tenancy disputes.


Our Fees
Charge (inclusive of VAT where applicable)
Standard Set Up Fee - Fully Managed & Rent Collection £360.00
Standard Monthly Commission – Fully Managed 13.2%
Renewal Fee £120.00
Standard Monthly Commission - Rent Collection 10.8%
Standard Tenant Find Charges £540.00
Maximum Inventory Charge £180.00
Maximum Deposit Protection Fee £72.00
Annual Rent Statement £25.00
Legal Property Notices £60.00
Section 13 Notices £25.00
Hourly Charge for Additional Work £60.00
Hourly Rate for Tenancy Dispute Work £60.00


Any percentage fees shown are calculated based on the monthly rent.

We are proud to have Client money protection in place administered by NALS (National Approved Lettings Scheme)

Tenant Fees

Tenant Fees post 1st June 2019 (please see below)


TENANT FEE GUIDE



Before the tenancy starts (payable to Northwood (Derbyshire) Limited “the Agent”).







Holding Deposit* - Maximum of 1 weeks rent (per tenancy)



* This may be a non-refundable payment



This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.

It will be returned to you in the event the landlord is unable to proceed



Deposit**



- 5 weeks of weeks’ deposit

- This is to cover and damages, dilapidations & defaults on the part of the tenant during the tenancy.

During the Tenancy (payable to the Agent)



For English Properties:



Payment of interest for the late payment of rent 3% above Bank of England base rate.







During the Tenancy if permitted and applicable.



Utilities – gas, electricity, water and sewerage

Communications – telephone and broadband.

Installation of cable/satellite.

Subscription to cable/satellite supplier.

Television licence.

Council Tax.



Lost Keys or other Security Devices



Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15 inc. VAT per hour , if appropriate, for the time taken replacing any lost keys or security devices





Variation of Contract ( At Tenant’s Request and if agreed by Landlord).



£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.





Change of Sharer ( At Tenant’s Request and if agreed by Landlord)



£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:

To cover the costs associated with taking landlords instructions, new tenant referencing and Right To Rent checks, deposit registration and preparation of new legal documents





Variation of Contract ( At Tenant’s Request and if agreed by Landlord)_



£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.



Early release from tenancy



If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:



i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner

ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner

iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.

iv) These costs will be no more than the maximum amount of rent outstanding





Other permitted payments.



Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.

we charge £480 inc VAT for Company tenancies

Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.

Tenant Protection





We hold Client Money Protection through NALS. To view our certificate, please Click Here https://mr1.homeflow.co.uk/files/site_asset/image/3805/4897/derbyshire.jpg?1558352644. We are also a member of The Property Ombudsman, which is a redress scheme.

Tenant Fees for pre 1st June 2019 Tenancies

Explanation of our tenant fees permitted under the Tenant Fees Act 2019 transitional provisions, where fees are written into existing tenancy agreements. These apply to all tenancy agreements granted or signed and executed before 31st May 2019, and can be charged up until 31st May 2020


When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the first months’ rent. A full breakdown of our fees can be found further down this page.

All fees include VAT where applicable.


Change of Sharer*
If there is a changeover of tenant during a tenancy, we ask you to pay an administration charge to cover the cost of referencing and drawing up of a new tenancy agreement

* This is a non-refundable payment.

Renewal Charge
Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further fixed term, a charge will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Late Payment of Rent
We reserve the right to charge a fee for chasing any rents that are received more than three days late from the due date.

Early release from tenancy
If you want to leave the property before the end of the tenancy, the landlord may agree to this, but may ask you to continue to pay the rent and all household bills until the date a new tenant moves in or your tenancy comes to a natural end, whichever is the sooner. You may also be asked to pay reasonable costs in re-letting the property.

Mortgage/Landlord references
We are normally pleased to provide a reference for the above purpose. To cover our costs in administration we may charge a fee for this service.

Check out
We will charge a fee for the Check Out appointment at the start of the tenancy.

If we are unable to complete the agreed Check Out appointment due to unreasonable delays by you on the day of the appointment, you may also be charged to cover our reasonable costs. Please also note that rent is payable until the day you move out of the property and surrender the keys.

Arrangement Fee
If we need to arrange for any work at the end of the tenancy because of damage to the property caused by you, we will charge you an arrangement fee of 10% of the cost of the work. This is subject to a minimum charge.

Overpayment of rent
We do not have the authority to cancel your Standing Order at the end of the tenancy and this is your responsibility. If we need to refund you rent because you have not done this, we may charge you an arrangement fee to cover the cost of administration.

Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.

Minimum Arrangement fee
If you request us to provide information relating to your tenancy either during or after your tenancy has ended, there may be a fee payable for the cost of administration.

Our tenant fees for tenancies pre 1st June 2019 are as follows:




Charge (inclusive of VAT where applicable)
Renewal Charge £75.00
Late Payment of Rent £36.00
Early Release from Tenancy £474.00
Mortgage/Landlord References £36.00
Check Out Charge £90.00
Minimum Administration Charge £120.00
Overpayment of Rent £12.00
Change of Sharer £220.00
Abandoned Check Out £96.00

We are proud to have Client money protection in place administered by NALS (National Approved Lettings Scheme)
Last updated at 08/08/2019, 12:57 PM by Wendy Richards
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you are at all unhappy with the service you have received from us, please contact us in the first instance, either by visiting our offices, calling 01332 851570 or by e-mailing [email protected]
Last updated at 10:52 AM 25/06/2019 by allAgents

Awards won by Northwood, Derby DE1 1QT



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Northwood

Branch - Derby, DE1