100% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
93% lettings fee satisfaction
Aug 19,2015
Aug 19,2015
1
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I have used Northwoods full management scheme for nearly two years, my first point of contact was helpful to the point and informative; without overselling the packages on offer, allowing me to choose what I felt the most appropriate. The advice I was given and suggestions made; as to what package would suit my property, a one bedroom flat in Southsea, was spot on and credible.
Since agreeing a full management package for 12 months, the support and service has been impeccable. Mel Gazur the agent responsible for my flat, has never failed to return a call or email almost immediately, and not only that, has chased service suppliers and repair men on my behalf, giving comprehensive feedback when necessary (on the rare occasions something has gone wrong).
I have used other property management agencies in Portsmouth, and without doubt Northwood offer the most professional and personal service by far, and I would not hesitate to recommend their services and were in fact recommended to me by a neighbor.
For me the most important thing when deciding what property management company to use, is the way they treat individuals and Northwood take time to ask, how you would like to be contacted and dealt with? left alone or constant feedback? a small but very important issue if you are busy and want to avoid dealing with your property on a weekly basis; but want to feel that your property is being looked after and you as a customer are as important as the tenant. Northwood achieve this and I have no complaints at all.
Since agreeing a full management package for 12 months, the support and service has been impeccable. Mel Gazur the agent responsible for my flat, has never failed to return a call or email almost immediately, and not only that, has chased service suppliers and repair men on my behalf, giving comprehensive feedback when necessary (on the rare occasions something has gone wrong).
I have used other property management agencies in Portsmouth, and without doubt Northwood offer the most professional and personal service by far, and I would not hesitate to recommend their services and were in fact recommended to me by a neighbor.
For me the most important thing when deciding what property management company to use, is the way they treat individuals and Northwood take time to ask, how you would like to be contacted and dealt with? left alone or constant feedback? a small but very important issue if you are busy and want to avoid dealing with your property on a weekly basis; but want to feel that your property is being looked after and you as a customer are as important as the tenant. Northwood achieve this and I have no complaints at all.
Comment on agent fees
You get what you pay for, they are not the cheapest but I feel my property is in safe hands.
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Latest Reviews
13th Mar 2021
reviewed by 'Jo'
1st Mar 2021
reviewed by 'Clare'
8th Feb 2021
reviewed by 'Siggy'
12th Dec 2019
reviewed by 'Mike'
27th Nov 2019
reviewed by 'Gareth'
23rd Nov 2019
reviewed by 'Andy'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £27,350 | £550,000 |
| Lettings | 89% | 93% | £310 | £1,475 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 37 | 0 | 53 | 2 | 54 | 1 | 25 | 0 | 10 | 0 |
Areas covered
- PO1
- Portsmouth
- PO2
- Gosport
- PO3
- Fareham
- PO4
- PO5
- PO6
- PO7
- PO8
- PO9
- PO10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 13,2021
Mar 13,2021
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Superb service.! My family cannot thank Simon Bell and his team enough. To say Simon went the extra mile is an understatement. Professional but most of all understanding of the fears of an older generation selling a property after nearly 50 years & taking the extra time ...
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Mar 01,2021
Mar 01,2021
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April has been really helpful and has I can't thank her enough .northwood have made everything run so smoothly thank you can't wait to move in now...
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Feb 08,2021
Feb 08,2021
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Northwood were not actually our estate agent when we were selling, but the house we purchased was through them, Simon went above and beyond to help us chase our solicitors, he constantly kept us updated throughout the whole process, a huge support as the process ...
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Dec 12,2019
Dec 12,2019
1
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My mother has just moved house for the first time in over 50 years. What could have been a really stressful experience was made less so by Simon Bell and his team at Northwood. They really looked after Mum and made the process palatable.
They have ...
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Nov 27,2019
Nov 27,2019
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I have utilised Northwood's Guaranteed Rent scheme for the past 15 years. Living abroad during that period gave us piece of mind that our tenants were taken care of and we received an income every month. With this scheme, Northwood have handled any maintenance with their ...
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Nov 23,2019
Nov 23,2019
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Thanks to Simon Bell and the team at Northwood Drayton for the sale of my late father's house. Their experience and organisation took any stress out of the situation and I was kept fully informed at all times. No hesitation in recommending this agent....
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Oct 23,2019
Oct 23,2019
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I have been very impressed by Northwood. Simon has been very helpful and informative and the complete process of buying a property from this estate agent could not have been easier. I would recommend them!...
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Oct 10,2019
Oct 10,2019
1
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Used Northwood to purchase a property & also used them to sell the property. A buyer was secured within a month & Simon was a pleasure to deal with throughout the whole process. He kept me up-to-date throughout & I would use again in the future....
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Aug 22,2019
Aug 22,2019
0
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When my daughters landlord decided to sell the property. Northwood came and explained the procedure of what would happen and to reassure her. She then decided to purchase the property and they were extremely helpfully all the way through. I and my daughter could not ...
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Aug 13,2019
Aug 13,2019
0
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Great service from true team and especially Simon! Helpful throughout and a pleasure to deal with! Made my first time buy a breeze!...
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Jun 19,2019
Jun 19,2019
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From start to finish the selling of my property took 15 weeks it was a big chain l, through out Simon was very pro active making sure we had regular contact through out the sale..... Simon was recommended to me and I will certainty be recommending ...
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Good
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Jun 10,2019
Jun 10,2019
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Fabulous service from start to finish. Simon and his team sold my property in just over a week to a lovely couple. From offer to completion it only took 2 months and no hiccups on the way. The team at Drayton kept me informed at all ...
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Comment on agent fees
Competitive fees than other mainstream high street agents.
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Jun 08,2019
Jun 08,2019
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We recently sold a 2 bedroom flat through Northwood and found Simon and the team extremely helpful, friendly and professional. Weekly calls to update us with information, any questions we asked were answered if not immediately if they had to find out information to answer the ...
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Comment on agent fees
Reasonable fees and excellent service.
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Mar 22,2019
Mar 22,2019
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I've been happy with the correspondence, commitment and clarity to my tenancy arrangement. I would be happy to recommend their services to friends and family any day.
Thank you April ð...
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Good
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Mar 11,2019
Mar 11,2019
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Very easy process. Very helpful and quick to respond to every question I had. Very professional and polite. Made to feel at ease for the whole process...
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Mar 07,2019
Mar 07,2019
0
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Northwood have been managing our property for the last 11 years. In this time we have always found them very professional and helpful. Any maintenance issues have always been dealt with promptly and at a reasonable cost. They have always found us suitable tenants and carried ...
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Comment on agent fees
The fees are acceptable to us.
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Mar 05,2019
Mar 05,2019
0
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We had previously dealt with Simon at Northwood and that was the reason we decided to proceed with advertising the house with them. Always professional and useful feedback; advice was given regarding viewers with guidance and honesty, communication was excellent and Simon would always return ...
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ok
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Mar 04,2019
Mar 04,2019
0
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Simon dealt with the sale of my house with a positive attitude throughout and is always incredibly professional.
Simon is incredibly friendly and made a very stressful situation easier as he is always happy to go above and beyond in his duty to his customers.
...
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Comment on agent fees
Perfectly reasonable and well earned.
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Feb 22,2019
Feb 22,2019
0
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April has been more than helpful with all aspects of our rental journey. She has been available to answer any questions and has been prompt in getting back to us if we have missed each other. She has been friendly and helpful and a pleasure ...
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Comment on agent fees
First time renting properly so seemed reasonable
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Feb 22,2019
Feb 22,2019
0
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Simon and Harriet were friendly and open, and provided good guidance from start to finish. They certainly earned their fee by being proactive and chasing things up and down the chain. I mostly heard of developments in the process from Simon or Harriet long before ...
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Comment on agent fees
Value for money
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Feb 22,2019
Feb 22,2019
0
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Simon and Harriet were friendly and open, and provided good guidance from start to finish. They certainly earned their fee by being proactive and chasing things up and down the chain. I mostly heard of developments in the process from Simon or Harriet long before ...
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Value for money
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Feb 08,2019
Feb 08,2019
0
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Simon valued my house in May 17, and had it under offer within a week. Unfortunately it fell through but Simon went on to find a new buyer very quickly and we have exchanged and due to complete. Excellent service provided and kept up to date ...
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Comment on agent fees
Similar to other agents
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Feb 05,2019
Feb 05,2019
0
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Brilliant client service from Gillian, geat communication. Made our move in very smooth and was very helpful with questions and made the process very easy and understandable. Been a pleasure dealing with her....
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Good
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Jan 25,2019
Jan 25,2019
0
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April has been excellent service and helpful throughout the application process I would highly recommend Northwood to other new tenants looking to rent a property....
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Good
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Jan 19,2019
Jan 19,2019
0
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We downsized and bought our current property just before Christmas. The purchase, for several reasons, proved to be far from straight forward; indeed it was a very stressful experience all round. However we would like to take this opportunity to highlight the outstanding support, provided ...
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Comment on agent fees
Not applicable as we purchased our property from one of their vendors.
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Jan 07,2019
Jan 07,2019
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We found April friendly, professional and helpful during a difficult move all said and done could not fault her or northwoods at all...
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Good
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Dec 10,2018
Dec 10,2018
0
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We locked ourselves out of our property this evening, thanks to Northwood who kindly sent a member of their team out to let us back in again. The service was quick and efficient, also greatly appreciated. Thank you....
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Good
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Dec 09,2018
Dec 09,2018
0
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We hired Northwood when we had to sell my mum's house. Simon stood out from the other estate agents as he had clearly done his homework on pricing. He not only explained his approach professionally but listened to our needs too.
The marketing was done ...
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Comment on agent fees
Higher than other agents, but I eas pleased we chose Northwood.
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Nov 27,2018
Nov 27,2018
0
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Letting my property for the first time, was very nervous, hearing all the bad things that could happen. Samuel came to see me and went through every detail with me, I decided on the Guaranteed Rental Scheme. Extremely pleased with the professional way this has ...
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Good.
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Nov 25,2018
Nov 25,2018
0
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fantastic, friendly nothings a bother and did the job of selling in epic time. they fit viewings round us and made it as little stress and inconvenience as possible
well done and thank you...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:55 AM 05/07/2018 by allAgents
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
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