0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 14,2015
Aug 14,2015
2
people found
this helpful
this helpful
Be aware , when you are paying the reference or admin fee of £ 85.00.
Make sure you have everything at all steps in writting , because they did not tell the truth and they just took my money and cause me stress, but you dont get anywhere with them. Very unresponsive!
Make sure you have everything at all steps in writting , because they did not tell the truth and they just took my money and cause me stress, but you dont get anywhere with them. Very unresponsive!
What agent could do to change your mind?
They need to rethink their communication methods, during application process. For example: avoid not returning people`s calls, and misinforming or not informing people. Avoid verbal agreements and discussions, aim for all steps in writting Avoid promising things, when they cannot guarantee a result Advertise properties online, as they truly look like Be a lot more organised and don`t show that much ignorance. Don`t make the customer work instead of the agency. Me personally felt like that I am paying for them and doing all the work and almost chasing after them to get me any kind of response. A customer , especially when it comes to the question of where they are going to live, needs to feel that you do care. Behavoiurs such as ignorance or unresponsive communication will make customers think that the agency doen not want their business and leave them in doubt and frustration.Attached Filesnbsp;
Comment on agent fees
They should be more carefull and not take people`s money unless, they are sure that they can give them something in return.
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Latest Reviews
10th Nov 2015
reviewed by 'Lyndsey'
14th Aug 2015
reviewed by 'Client'
Opening Hours
Address
Wainwright & Edwards
3a Station Road
Hesketh Bank,Preston
Lancashire
PR4 6SN
01772 814863
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £450 | £775 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
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Latest Properties
No Properties
Nov 10,2015
Nov 10,2015
6
people found
this helpful
this helpful
Absolutely shocking service! These are refusing to pay back my £200 holding deposit! No where in any emails was it stated how long the property would be held for before they put it back on the market! Kerris has one disgraceful attitude and as for telling ...
read full review
read full review
What agent could do to change your mind?
Kerris could of had a nice attitude instead of a disgusting attitude!Attached Filesnbsp;
Comment on agent fees
Would never of paid if I was given the correct information
Was this helpful?
Yes
Yes
Aug 14,2015
Aug 14,2015
2
people found
this helpful
this helpful
Be aware , when you are paying the reference or admin fee of £ 85.00.
Make sure you have everything at all steps in writting , because they did not tell the truth and they just took my money and cause me stress, but you dont get anywhere with ...
read full review
read full review
What agent could do to change your mind?
They need to rethink their communication methods, during application process. For example: avoid not returning people`s calls, and misinforming or not informing people. Avoid verbal agreements and discussions, aim for all steps in writting Avoid promising things, when they cannot guarantee a result Advertise properties online, as they truly look like Be a lot more organised and don`t show that much ignorance. Don`t make the customer work instead of the agency. Me personally felt like that I am paying for them and doing all the work and almost chasing after them to get me any kind of response. A customer , especially when it comes to the question of where they are going to live, needs to feel that you do care. Behavoiurs such as ignorance or unresponsive communication will make customers think that the agency doen not want their business and leave them in doubt and frustration.Attached Filesnbsp;
Comment on agent fees
They should be more carefull and not take people`s money unless, they are sure that they can give them something in return.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
