67% lettings valuation accuracy
40% lettings fee satisfaction
Aug 14,2015
Aug 14,2015
3
people found
this helpful
this helpful
This has to be the worst lettings agency ever in the UK. I was booked in for a viewing 5pm today (13th august 2015) at a property located at ferry gait crescent. I got to the property at exactly 5pm. There was no agent outside/around so I called their office to find out what was going on. I was told the guy was already in the flat and I should press the buzzer.
I did just that only to realise that the central door leading to the block was open. I walked up the stairs and I had not even reached the vacant flat only to be accosted by the agent on the stairway telling me that the flat had been taken and was no longer available for viewing. To add salt to injury, he wasn't even apologetic or sober or sorry. To say I was angry and livid is an understatement.
As a professional working in the financial services sector and with a background in real estate, I have never in my life seen such level of unprofessionalism. The rude agent even went further by telling me that he has also been in my shoes in the past as a foreigner in this country. Seriously??? I felt really insulted.
I had come all the way down from buckstone, fairmilehead only to be treated by a letting agent like I was some piece of scum. I have had a few viewing in Edinburgh and I have never experienced such disgusting behaviour.
Why should Ben Property book viewings with multiple prospective tenants since they know fully well that they are giving out the property on 'first come first serve' basis without taking applications, carrying out credit/reference checks or due diligence on prospective tenants? Ben property I repeat is the worst letting agent ever!!!
I did just that only to realise that the central door leading to the block was open. I walked up the stairs and I had not even reached the vacant flat only to be accosted by the agent on the stairway telling me that the flat had been taken and was no longer available for viewing. To add salt to injury, he wasn't even apologetic or sober or sorry. To say I was angry and livid is an understatement.
As a professional working in the financial services sector and with a background in real estate, I have never in my life seen such level of unprofessionalism. The rude agent even went further by telling me that he has also been in my shoes in the past as a foreigner in this country. Seriously??? I felt really insulted.
I had come all the way down from buckstone, fairmilehead only to be treated by a letting agent like I was some piece of scum. I have had a few viewing in Edinburgh and I have never experienced such disgusting behaviour.
Why should Ben Property book viewings with multiple prospective tenants since they know fully well that they are giving out the property on 'first come first serve' basis without taking applications, carrying out credit/reference checks or due diligence on prospective tenants? Ben property I repeat is the worst letting agent ever!!!
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Latest Reviews
23rd May 2023
reviewed by 'Here for the reviews'
2nd Jun 2019
reviewed by 'Renter'
12th Dec 2018
reviewed by 'Sandra'
3rd Dec 2015
reviewed by 'BlackFriars'
14th Aug 2015
reviewed by 'oolu'
Opening Hours
Address
Ben Property
3 Manor Place
Edinburgh
City of Edinburgh
EH3 7DH
0131 268 9147
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 40% | £650 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 23,2023
May 23,2023
1
people found
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DO NOT RENT FROM BEN PROPERTY. All great until you go to leave! Then try and take the majority of your deposit from you. Saying very patronising things as if I wasn’t able to understand what I was being told when I understood fully ...
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Oct 14,2019
Oct 14,2019
0
people found
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Ben Property managed our property efficiently and achieved good rentals from good tenants. I would recommend them and certainly use them again. Thanks....
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Jun 02,2019
Jun 02,2019
1
people found
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this helpful
They were ok until you try to leave.... trying to get your deposit is a farse.... "We always allow up to a month from leaving for finalising a deposit" ... which actually took 6 weeks and had several deductions I didn't agree with... don't use them would ...
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Dec 12,2018
Dec 12,2018
0
people found
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Ben Property managed my house when I worked down south for a year from Jun 2017 to Jun 2018.
They leased the property within a day of it going on the market at an excellent rent. They coordinated all the work required to get it ready to ...
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Comment on agent fees
The fees were competitive and good value for the service offered.
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Dec 03,2015
Dec 03,2015
0
people found
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Absolutely fantastic service. Very humble and responsive. These guys went out of there way to help us and in a market where a typical estate agent tends to abuse their power, Ben Property was exceptional at making us feel safe an comfortable. No extra charges ...
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Comment on agent fees
No fee was requested
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Aug 14,2015
Aug 14,2015
3
people found
this helpful
this helpful
This has to be the worst lettings agency ever in the UK. I was booked in for a viewing 5pm today (13th august 2015) at a property located at ferry gait crescent. I got to the property at exactly 5pm. There was no agent outside/around ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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