0% lettings valuation accuracy
44% lettings fee satisfaction
Aug 13,2015
Aug 13,2015
1
people found
this helpful
this helpful
My partner and I have been tenants in a flat managed by Martin & Co for the past year and overall have been very unimpressed. We signed for the flat on the condition that the bathroom was repainted, they said this was fine and I arranged a date a few weeks ahead to get the keys. I was moving from West Sussex so on the day I had to take a day off work (as they refused to do a Saturday check-in) and travel across the country to get to Sheffield. About half an hour before my appointment my partner received a voicemail cancelling (even though they knew it was me who was coming to collect the keys). It turned out that the work on the property hadn't been done. When I said I was happy to take the keys anyway and have workmen come round to do the work I was told that this was impossible because if I had the keys they wouldn't have a set to give the workmen. However later in the tenancy it has become apparent that they did have a spare set of keys, so this was clearly just an excuse. After complaining I was reimbursed for my train ticket and they waived our renewal fee for next time, but I also lost a day's wages, which was in fact unnecessary because when I booked my next check-in they were suddenly able to arrange it for a Saturday. Luckily I hadn't wanted to move things in and start living in the flat on the date of the first check-in, because if that had been the case I have no idea what I would have done.
I needed a guarantor and gave Martins my dad's details. On the day before the second arranged check-in they phoned my home to ask him to sign the relevant paperwork, saying that I wouldn't be able to sign for the flat if he didn't do it. Unfortunately he was out of the country on business at the time. Luckily my mum was able to contact him and he was able to sign in time, but why did they leave it so late to contact him? They had had his details for weeks.
Throughout the tenancy we have had a few repairs needed and most (but not all) have been sorted relatively promptly.
We have been given the option to renew our tenancy twice, and both times have received emails claiming that we haven't responded to a previously sent letter regarding this. But on neither occasion did we receive this letter. On the second occasion we were sent an email saying that they were happy to offer us a 12 month renewal, and the email strongly implied that the landlord had agreed to this. However when we confirmed but didn't hear back so chased them up it turned out that the landlord hadn't yet told them whether he wanted to offer us a renewal or not. In the end he didn't want to renew for 12 months so after thinking we were going to be able to stay for another year we had to start looking for a new flat.
Our tenancy ends in a couple of weeks, and I can only say that I'm worried about what will happen regarding the deposit! One positive thing I can say about Martins is that the new letting agency we're using for our new flat seem to be awful as well, so maybe they're all just as bad as each other.
I needed a guarantor and gave Martins my dad's details. On the day before the second arranged check-in they phoned my home to ask him to sign the relevant paperwork, saying that I wouldn't be able to sign for the flat if he didn't do it. Unfortunately he was out of the country on business at the time. Luckily my mum was able to contact him and he was able to sign in time, but why did they leave it so late to contact him? They had had his details for weeks.
Throughout the tenancy we have had a few repairs needed and most (but not all) have been sorted relatively promptly.
We have been given the option to renew our tenancy twice, and both times have received emails claiming that we haven't responded to a previously sent letter regarding this. But on neither occasion did we receive this letter. On the second occasion we were sent an email saying that they were happy to offer us a 12 month renewal, and the email strongly implied that the landlord had agreed to this. However when we confirmed but didn't hear back so chased them up it turned out that the landlord hadn't yet told them whether he wanted to offer us a renewal or not. In the end he didn't want to renew for 12 months so after thinking we were going to be able to stay for another year we had to start looking for a new flat.
Our tenancy ends in a couple of weeks, and I can only say that I'm worried about what will happen regarding the deposit! One positive thing I can say about Martins is that the new letting agency we're using for our new flat seem to be awful as well, so maybe they're all just as bad as each other.
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Latest Reviews
29th Jan 2019
reviewed by 'S.F.'
15th Jan 2019
reviewed by 'Lucy'
5th Nov 2018
reviewed by 'David'
2nd Jun 2017
reviewed by 'Annoyed'
24th Oct 2016
reviewed by 'Ashley'
13th Aug 2015
reviewed by 'R'
Opening Hours
Address
Martin & Co
Campo House, 54 Campo Lane
Sheffield
South Yorkshire
S1 2EG
0114 2738862
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 44% | £430 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 12 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 29,2019
Jan 29,2019
1
people found
this helpful
this helpful
Before you let their properties they are great....when the time comes to move out they are horrible. It is almost impossible the get money that they have to refund you back....we had to call them everyday for almost a month and after that ...
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Jan 15,2019
Jan 15,2019
8
people found
this helpful
this helpful
I would never again rent from anyone who used this company. They changed my rent from what it was on the original listing to start with but as it was only £5 difference I didn't question it. On moving in day the person doing sign in ...
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Nov 05,2018
Nov 05,2018
1
people found
this helpful
this helpful
You're only good for them while you keep paying. After it's just about the scamming scheme to rip you off.
My case is a prime example of that.
We've been with them for well over a year as tenants. Always paid on time, never had ...
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Comment on agent fees
rip-off
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Jun 02,2017
Jun 02,2017
2
people found
this helpful
this helpful
Absolutely awful, couldn't be more things wrong with the flat I am renting and they really don't care or seem to have any interest in resolving the matters. The Dishwasher and Washing Machine both stink, meaning my clothes smell the same and I have a ...
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Oct 24,2016
Oct 24,2016
1
people found
this helpful
this helpful
GREAT. i have recently moved with Martin and co. i had a few issues regarding my move-in process which the staff at martin and co helped with all the way and they were very accommodating. some agents can be rather pushy and not really help ...
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Comment on agent fees
cheaper than most
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Aug 13,2015
Aug 13,2015
1
people found
this helpful
this helpful
My partner and I have been tenants in a flat managed by Martin & Co for the past year and overall have been very unimpressed. We signed for the flat on the condition that the bathroom was repainted, they said this was fine and I arranged ...
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Jul 10,2015
Jul 10,2015
2
people found
this helpful
this helpful
Awful company, wouldn't advise any students to use them. Didn't tell us the correct information when viewing the house and due to this we no longer have anywhere to live for September. When showing people around the house they should tell you everything you need ...
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Oct 27,2014
Oct 27,2014
6
people found
this helpful
this helpful
Terrible customer service from the word go. From having to chase up the terms of contract from day one (we should've known from that point the service was going to be abysmal) to month three of still having a broken bed, broken dining chairs and ...
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Nov 09, 2014
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(1)
Yes they do!
Seems to be a common theme - liars cheats and thieves abound at many of their branches! ...
Sep 09,2014
Sep 09,2014
2
people found
this helpful
this helpful
I felt i had to write a review regarding the professionalism of this branch of Martin & Co, We had put the management of our apartment in the hands of Martin & Co back in February 2014 we have had to chase all but 2 rent payments, they never ...
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What agent could do to change your mind?
To be honestAttached Filesnbsp;
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Aug 15,2014
Aug 15,2014
0
people found
this helpful
this helpful
Know one is willing to take responsibility for my dispute - there seems to be a clear lack of communication and organisation in the branch!...
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What agent could do to change your mind?
Absolute joke when trying to discuss an inexplicable charge on my deposit. Rang up 5 days in a row and the 'person who deals with deposits' was always either out of office or on the other line. It was a simple task of looking up what they have charged me for and the dispute can be resolved. Shocking customer service and organisations skills!!! Think twice before going with these.......Attached Filesnbsp;
Comment on agent fees
I don't know what you are paying for?!?!?!
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Jul 07,2014
Jul 07,2014
2
people found
this helpful
this helpful
Totally incompetent and the worst customer service I've ever encountered!
I'm not normally the sort of person who feels the need to write reviews of company's I've had experiences with but I'm afraid on this occasion I'd feel guilty not letting prospective tenants / landlords know ...
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Dec 31,2013
Dec 31,2013
1
people found
this helpful
this helpful
Made the Keystone Cops look organised. Staff pleasant it service well below standard. Mix up with keys, viewings and letting particulars. Discharged for poor performance....
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Nov 16,2013
Nov 16,2013
2
people found
this helpful
this helpful
The flat I'm renting at the minute is on sale and they keep coming to the flat to show it to potential buyers without letting me know in advance. I've caught them a couple of times but who knows how many times they've come to ...
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Jul 18,2013
Jul 18,2013
1
people found
this helpful
this helpful
Terrible. You have to ask them several times to do something before they finally do (if they do anyway). They are very blasƒÂ© on the phone and I am never confident they are actually listening....
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May 30,2013
May 30,2013
3
people found
this helpful
this helpful
I was going to rent 54 anchor point in Sheffield.... It took them over a week and a half to even send me the application forms after paying a rip off £175.00. Unbelievably it took them another week (while chasing) to send the completed application forms to ...
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What agent could do to change your mind?
They could have done what they are supposed to do as standard practiceAttached Filesnbsp;
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No fees information available
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Complaints Procedure
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