Crewe & Sandbach, Crewe, CW11
4.9/5, 241 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction

“Looking for a long term rental in Sandbach for our ......”

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Aug 12,2015
Minithumbdown
By: 'Tenant'
Aug 12,2015
0 people found
this helpful
Looking for a long term rental in Sandbach for our family at the beginning of this year. Arranged to view a property, agent no show for first appointment.
Rearranged viewing and agreed to rent it.
Asked clarity on couple of things, agent said they would come back to me about them. Communication terrible, no call back when said they would, had to chase them up a few times. Finally discovered they had actually already rented property to someone else without telling us. Our time completely wasted.
Spoke to 'manager' about it, not bothered. Tried HO for complaints process, offered an email address 'info@.... Manager told me I could send complaint email about her to her!
Unable to establish email address for Director Andrew Heath or able to speak to him direct. Unsure if he is actually aware how poor his staff are at their jobs. Since then have read number of similar stories on local social media pages, shoddy service to potentially excellent tenants. I would be concerned if I was a Landlord using this unprofessional company. Very poor reputation locally.
Was this helpful? Yes
By: Andrew Heath
Aug 13, 2015
I'm sorry to hear of your experience. All complaints received into the office should be referred directly to me regardless of the address to which they are directed and I apologise if this has not happened. My direct email is [email protected]. If you can contact me directly or provide a contact number to the office I will be happy to discuss your problems with you.

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Opening Hours
Address

Northwood
9 Hightown
Sandbach,Crewe
Cheshire
CW11 1AD
01270 768917

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £23,700 £440,000
Lettings 97% 96% £350 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
89 4 99 5 21 1 13 1 7 1
Areas covered
  • CW1
  • Sandbach
  • CW2
  • Crewe
  • CW4
  • Nantwich
  • CW5
  • CW6
  • CW7
  • CW8
  • Knutsford
  • CW10
  • CW11
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS DPS TDS SAGEagent
Latest Properties
Images & Videos

“Rena and team and really helpful. Made the pr......”

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Apr 24,2024
Minithumbup
Rena
By: 'Miss'
Apr 24,2024
0 people found
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Rena and team and really helpful. Made the process of moving so smooth and promptly worked around my move in dates. Really appreciate it...
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“Great service and support over many years fro......”

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Feb 19,2024
Minithumbup
Rena
Suzanne
By: 'D.Jones'
Feb 19,2024
0 people found
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Great service and support over many years from Rena and the team. Always helpful and proactive. Great work! Thanks!...
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“Well done Northwood Sandbach...”

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Feb 07,2024
Minithumbup
Rena
By: 'Lynne Park'
Feb 07,2024
0 people found
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As a landlord who has been with Northwood Sandbach for a number of years, I want to say thank you to Rena and her team for the help and assistance they have given to me and in turn my tenants. Rena really knows her stuff ...
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“Inspection at my rental place today. Jessica ......”

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Oct 24,2023
Minithumbup
Jessica
Cathy
By: 'JP'
Oct 24,2023
0 people found
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Inspection at my rental place today. Jessica was truly professional and clear spoken with me. Truely impressed with her and deaf awareness. Absolutely delighted with her. She work there for a year I believe……Bright future ahead of her. Up there with Cathy, Rena and ...
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“Very professional check out service at end of......”

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Aug 31,2023
Minithumbup
Cathy
By: 'Heidi'
Aug 31,2023
0 people found
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Very professional check out service at end of tenancy. Recommended for rentals...
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“I have been using Northwoods for the past fiv......”

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Jul 24,2023
Minithumbup
Paul
By: 'PAUL'
Jul 24,2023
0 people found
this helpful
I have been using Northwoods for the past five years. i have three properties on the guaranteed rental scheme. As i live abroad and have been unable to have a hands on approach in managing the properties the scheme has been invaluable. I have always ...
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“I would just like to publicly thank Cathy /La......”

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Jul 06,2023
Minithumbup
Laura
Cathy
By: 'Nathan'
Jul 06,2023
1 people found
this helpful
I would just like to publicly thank Cathy /Laura and team for their incredible help over the last few weeks. Sometimes these reviews are based around levels of professionalism etc. However whilst these guys have shown all of that, they have also shown compassion and ...
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“TONY & LINDA...”

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Jul 06,2023
Minithumbup
Rena
By: 'anthony'
Jul 06,2023
0 people found
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Brilliant service. We have used Northwood since we purchased in 2014. Looked at other agents at the outset, there was no doubt who we would engage. Rena provides us with first class straight forward advice. We live remotely so a class act as an agent is ...
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“Excellent Service and wonderful support by Cathy / Holly 10 STARS...”

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Jun 30,2023
Minithumbup
Cathy
By: 'JP'
Jun 30,2023
0 people found
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As a profoundly deaf who have lived by himself in the same place since 2020 , am very grateful for your professional , patience and kindness with me. Cathy is a first class letting agent who bring some positive and kindness into her role and I am someone ...
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“We absolutely adore Rena - she is so communic......”

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May 13,2023
Minithumbup
Rena
By: 'Rosemary and Kieran'
May 13,2023
0 people found
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We absolutely adore Rena - she is so communicative and provides such a personal service. we couldn’t recommend Northwood more !!!...
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“Laura was super friendly and helpful. She mad......”

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May 09,2023
Minithumbup
Laura
By: 'Sira'
May 09,2023
0 people found
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Laura was super friendly and helpful. She made us feel comfortable from the get go and went above and beyond. She was open to feedback and communication was great....
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By: Laura
May 09, 2023
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Thank you so much, it was a joy to work with you. ...

“Great customer service, always willing to go ......”

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May 02,2023
Minithumbup
Susan
Laura
By: 'Sabrina'
May 02,2023
0 people found
this helpful
Great customer service, always willing to go above and beyond and they answered all queries very quickly, even when messages were left because they were unavailable at the time of a call....
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“Brilliant team, lovely folks, Northwood have ......”

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Apr 29,2023
Minithumbup
Rena
Cathy
By: 'Crawford'
Apr 29,2023
0 people found
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Brilliant team, lovely folks, Northwood have given us real peace of mind managing our property whilst we've been abroad. Thankyou...
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“Undoubtedly the best agent I have ever used t......”

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Apr 28,2023
Minithumbup
Cathy
Rena
By: 'Darren'
Apr 28,2023
0 people found
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Undoubtedly the best agent I have ever used to look after and manage my BTL portfolio interests. Thank you for your professionalism, knowledge & going the extra mile for me 🙏...
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“Fantastic!...”

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Apr 26,2023
Minithumbup
Rena
By: 'Heather'
Apr 26,2023
0 people found
this helpful
Rena is wonderful. Always friendly and easy to deal with. Nothing is too much trouble for her. Thank you for your help over the years....
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“I needed support as new landlord and was deli......”

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Apr 26,2023
Minithumbdown
Rena
By: 'Kathryn'
Apr 26,2023
0 people found
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I needed support as new landlord and was delighted my property was let within days of listing. Professional service and very easy process....
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“Excellent professional service....”

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Apr 24,2023
Minithumbup
Rena
By: 'Baker'
Apr 24,2023
0 people found
this helpful
We have a couple of properties which are managed by Rena and her team - Northwood Sandbach. We always receive a professional service - ensuring the right tenant is found. Any issues are promptly raised in a fair and balanced way reflecting the interests of ...
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“Northwood Letting team - Sandbach...”

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Apr 24,2023
Minithumbup
By: 'Christopher'
Apr 24,2023
0 people found
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Being a new landlord i wanted a agent that would take care of the day to day issues, finding tenants, collecting rent etc the team at Northwood based in Sandbach are fantastic being local i know i can pop in and the letting team will ...
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“Rented a property...”

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Apr 24,2023
Minithumbup
Cathy
By: 'Edwin'
Apr 24,2023
0 people found
this helpful
I needed a house on a short notice close to my work. I was helped in a very professional way by Cathy Wilson. She was very helpful by choosing the right house for me and was a great help in handling all the paperwork....
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“I had such an amazing experience working with......”

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Apr 24,2023
Minithumbup
Rena
By: 'Mr'
Apr 24,2023
0 people found
this helpful
I had such an amazing experience working with Rena. She was extremely professional, knowledgeable, and communicative throughout the entire process. From the moment we contacted her, she took the time to understand our needs and provided us with valuable insights on how to make our ...
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“Used Northwood for my first Rental property u......”

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Apr 23,2023
Minithumbup
Rena
By: 'Dave T'
Apr 23,2023
0 people found
this helpful
Used Northwood for my first Rental property used their Tenant find service made the whole process easy would highly recommend them to any new Landlord also helped with my second property...
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By: Rena Andronicou
Apr 24, 2023
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Thank you so much for taking the time to leave a review it’s very appreciated ...

“Great service, prompt updates and sound advic......”

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Apr 22,2023
Minithumbup
Rena
By: 'Fiona'
Apr 22,2023
0 people found
this helpful
Great service, prompt updates and sound advice. Rena has consistently provided a great service to us as landlords and has kept us updated with changes in legislation. She has also given sound advice in relation to suitability of tennants...
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“Excellent hand held service!!...”

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Apr 22,2023
Minithumbup
Rena
By: 'Oliver'
Apr 22,2023
0 people found
this helpful
This was the first time we have ventured into the rental market, with three properties. Rena and the team at Sandbach, Northwood, gave us a hand held service, giving us vital advice and help. They found us quality tenants, fitting our needs, very quickly and ...
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“I have been with Northwood for 11 years in tw......”

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Jan 23,2023
Minithumbup
By: 'Lynn'
Jan 23,2023
0 people found
this helpful
I have been with Northwood for 11 years in two different properties, during that time I can not complain about any part of their service. Their friendly staff responded to all my enquiries promptly and professionally. Their website for reporting faults is easy to navigate and ...
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“Overall great experience...”

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Jan 05,2023
Minithumbup
By: 'Nathaniel'
Jan 05,2023
0 people found
this helpful
Overall had a great experience renting with Northwood, friendly, responsive team and sorted out any queries or issues I had....
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“Excellent service from Laura last week! Thank......”

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Nov 27,2022
Minithumbup
Laura
By: 'Kelly-Ann Taylor'
Nov 27,2022
0 people found
this helpful
Excellent service from Laura last week! Thank you for coming out at such short notice We wanted to see whether it would be worth moving or staying in our home. Laura gave us wonderful advice so thank you Laura...
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By: Laura
Nov 28, 2022
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Thank you so much for inviting me to your lovely home, I hope I convinced you to stay and make many more happy memories there. ...

“Excellent service. Lovely and warm staff. You......”

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Nov 17,2022
Minithumbup
Cathy
By: 'Joy'
Nov 17,2022
0 people found
this helpful
Excellent service. Lovely and warm staff. You feel that they geuinely care about you and your experience letting a property. Great communication throughout. Thank you...
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“Great team! Careful and helpful to tenants, a......”

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Nov 17,2022
Minithumbup
Cathy
By: 'Mauricio'
Nov 17,2022
0 people found
this helpful
Great team! Careful and helpful to tenants, also straightforward and very fast in setting up contracts and referencing process. We were able to move in just a couple of weeks after showing....
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“I have been using Northwood for a number of y......”

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Jun 02,2022
Minithumbup
By: 'andy whitehurst'
Jun 02,2022
0 people found
this helpful
I have been using Northwood for a number of years now. Without question, the best experience I have had letting out my property and also selling it. They are so helpful and have always been on hand to answer any questions I have. They make ...
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“Lovely people...”

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Jun 01,2022
Minithumbup
By: 'Paul'
Jun 01,2022
0 people found
this helpful
I have been dealing the team for a lot of years and they're always very helpful. They are lovely people to talk with....
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Staff picture Rena
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Staff picture Susan
(32)
Staff picture Suzanne
(17)
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Staff picture Holly
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood is committed to the highest standards of service and compliance. Each of our branches is bound by the Property Ombudsman’s Code of Practice.

We understand that sometimes things can go wrong and if they do we are committed to resolving problems with the minimum of inconvenience.

Our complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Should you require assistance with this process, please email us at [email protected] . Whilst we cannot deal directly with your complaint, we are here to help.

We have a standard procedure for handling complaints which is as follows:
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman at the following address:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 1:48 PM 21/08/2018 by Andrew Heath

Awards won by Northwood, Crewe CW11 1AD



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Northwood

Branch - Crewe & Sandbach, Crewe, CW11