Central London, London, EC2M
4.7/5, 359 reviews
98% recommended
98% lettings valuation accuracy
88% lettings fee satisfaction
Choices Estate & Letting Agents

“Seem was a great help when we were looking at ......”

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Aug 07,2015
Minithumbup
By: 'Corrie'
Aug 07,2015
0 people found
this helpful
Seem was a great help when we were looking at this property. She put up with non stop phone calls all day with various questions and went out of her way to make sure we could all view the property at different points during the day-Even after hours. Very helpful and friendly, thank you
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Latest Reviews

View all Reviews 359
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Oct 2022
reviewed by 'Miss P'
“I dealt with Tianne Harvey, who was the rudest person I have ever dealt with, making false promises and disrespectful.......”
30th Jul 2020
reviewed by 'Andrew'
“They took weeks to sort out a parking space, took a large deposit, failed to deliver a parking permit and ......”
9th Apr 2020
reviewed by 'Kevin'
“Esme was like a super broker acting as the go between myself and the property landlord. She broke down all ......”
27th Sep 2018
reviewed by 'Priyanka'
“I found their website online and I was not in the country at the moment. I wanted to rent a ......”
5th Jun 2018
reviewed by 'André'
“My engagement with Choices was a really good.one. As a whole they were very informative, friendly and most of ......”
Opening Hours
  • Monday: 09:30 - 18:00
  • Tuesday: 09:30 - 18:00
  • Wednesday: 09:30 - 18:00
  • Thursday: 09:30 - 18:00
  • Friday: 09:30 - 18:00
  • Saturday: 09:30 - 17:00
  • Sunday: Closed
Address

Choices
2 Devonshire Square
London
City of London
EC2M 4UJ
0207 375 2020

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 98% 88% £350 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 0 307 6 0 0 0 0 20 0
Areas covered
  • E14
  • London
  • E1
  • Zones 1, 2, 3
  • E2
  • E3
  • SE16
  • SE1
  • E1W
  • E9
  • SE8
  • EC
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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Choices Image 1
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Unresponsive Management and Uninhabitable Living Conditions...”

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Oct 07,2024
Minithumbdown
By: 'Alicia'
Oct 07,2024
1 people found
this helpful
We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite multiple attempts to communicate with Robyn and Chantel, who repeatedly stated they would provide answers, we have yet to receive any response regarding several serious ...
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“I dealt with Tianne Harvey, who was the rudes......”

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Oct 21,2022
Minithumbdown
By: 'Miss P'
Oct 21,2022
0 people found
this helpful
I dealt with Tianne Harvey, who was the rudest person I have ever dealt with, making false promises and disrespectful. Another member of staff, hung up the phone on me when I was trying to deal with an issue. Best advice: Stay well away!...
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“They took weeks to sort out a parking space, ......”

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Jul 30,2020
Minithumbdown
By: 'Andrew'
Jul 30,2020
0 people found
this helpful
They took weeks to sort out a parking space, took a large deposit, failed to deliver a parking permit and then hassled no end when they received a small payment for a car parking space a couple of days late due to a bank error. ...
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“Esme was like a super broker acting as the go......”

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Apr 09,2020
Minithumbup
By: 'Kevin'
Apr 09,2020
0 people found
this helpful
Esme was like a super broker acting as the go between myself and the property landlord. She broke down all information displaying patience in abundance and a care for client satisfaction. This whole process would of been very uncomfortable but thanks to Esme I’ve ...
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“Great experience...”

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Sep 27,2018
Minithumbup
By: 'Priyanka'
Sep 27,2018
0 people found
this helpful
I found their website online and I was not in the country at the moment. I wanted to rent a room and they were very kind and guided me and shortlisted rooms of my preference and the area I wanted etc. The agents were very ...
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Comment on agent fees
Good ***
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“Great Experience...”

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Jun 05,2018
Minithumbup
By: 'André'
Jun 05,2018
0 people found
this helpful
My engagement with Choices was a really good.one. As a whole they were very informative, friendly and most of all supportive through the whole process. Especially Tunde, he really helped me throughout the renting process, and was both willing to go the extra mile ...
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Comment on agent fees
Fair
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“Thank you to Catherine, professional, smart and personable. She quickly ......”

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Jan 18,2018
Minithumbup
By: 'Matteo'
Jan 18,2018
0 people found
this helpful
Thank you to Catherine, professional, smart and personable. She quickly understand my desire and gave it to me all informations needed. Matteo...
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“Both Esme and Elena were very professional, and responded to ......”

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Jan 07,2018
Minithumbup
By: 'Callum'
Jan 07,2018
0 people found
this helpful
Both Esme and Elena were very professional, and responded to contact quickly, arranging viewing times that suited me and giving me the necessary information promptly....
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“A big thank you to Ben since he has been ......”

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Dec 18,2017
Minithumbup
By: 'Xixi'
Dec 18,2017
0 people found
this helpful
A big thank you to Ben since he has been an amazing agent. He was patient and responsive whilst being as helpful as he could be during the whole time. He always responses quickly and helps us fix all the problems within a second. It ...
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“Catherine has been nothing but helpful from the start and ......”

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Nov 30,2017
Minithumbup
By: 'Robbie'
Nov 30,2017
0 people found
this helpful
Catherine has been nothing but helpful from the start and answered any questions I've had quickly and professionally. She was flexible with the viewing times and even took the time to explain the surrounding area. The information she told me showed she was knowledgable about ...
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Comment on agent fees
Good
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“A really big “Thank you “ for all team ! I find ......”

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Nov 29,2017
Minithumbup
By: 'Maria'
Nov 29,2017
0 people found
this helpful
A really big “Thank you “ for all team ! I find an amazing place only for 1 week .. No one can do that ! Thank you for a professional attitude, for everything !...
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Comment on agent fees
Good
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“Choices has been the best agency I've ever dealt with ......”

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Nov 20,2017
Minithumbup
By: 'Rachel'
Nov 20,2017
1 people found
this helpful
Choices has been the best agency I've ever dealt with and Benjamin has been a fantastic agent. He has been so helpful and efficient and has went above and beyond to help us through the process. Very glad I chose to rent through them!...
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Comment on agent fees
Agency fees are fairly priced and I definitely don't mind paying fees when you receive the service we have received.
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“Very friendly and professional staff was on time and was ......”

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Oct 03,2017
Minithumbup
By: 'Dyne'
Oct 03,2017
0 people found
this helpful
Very friendly and professional staff was on time and was very perceptive about what would suit me regarding the kind of property that would suite me. Provided relevant information to my queries and alternative. Promptly responded to communications....
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Comment on agent fees
No sure if the price should not have included bills.
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“Benjamin and Esme were a great help to us. We ......”

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Oct 02,2017
Minithumbup
By: 'Amy'
Oct 02,2017
0 people found
this helpful
Benjamin and Esme were a great help to us. We were moving in as four students who have never rented before and therefore new to the process. They were patient, understanding and kind when it came to our mistakes and delays and they supported us ...
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Comment on agent fees
of course, it's London, and they are always high - It would be nice to have lower agency fees but this wouldn't be reality.
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“Benjamin was incredibly helpful and patient as he always kept ......”

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Oct 02,2017
Minithumbup
By: 'Kezia'
Oct 02,2017
0 people found
this helpful
Benjamin was incredibly helpful and patient as he always kept all of us updated with our application and what we needed to do next. As it became more complicated he continued to help us all through the process as smoothly as he could!...
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“I was abroad during the process of arranging our tenancy ......”

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Oct 02,2017
Minithumbup
By: 'Maya'
Oct 02,2017
0 people found
this helpful
I was abroad during the process of arranging our tenancy agreement. Benjamin was quick to reply to emails both to myself and to family relatives! His emails were kind and cordial....
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“I was abroad during the process of arranging our tenancy ......”

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Oct 02,2017
Minithumbup
By: 'Maya'
Oct 02,2017
0 people found
this helpful
I was abroad during the process of arranging our tenancy agreement. Benjamin was quick to reply to emails both to myself and to family relatives! His emails were kind and cordial....
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“Catherine and Martina were very friendly during the whole process. ......”

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Oct 01,2017
Minithumbup
By: 'Felipe'
Oct 01,2017
1 people found
this helpful
Catherine and Martina were very friendly during the whole process. They guided me through the bureaucracy and were always helpful and kind....
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“They have been really helpful and patient with me, as ......”

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Sep 22,2017
Minithumbup
By: 'Maria'
Sep 22,2017
0 people found
this helpful
They have been really helpful and patient with me, as I experiencd some issues with the check in. I do not know why the website does not allow me to select a third agent, but I would also love to mention Martina's attention in the ...
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“Catherine was extremely helpful and amazing at helping me secure ......”

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Sep 13,2017
Minithumbup
By: 'Garrett'
Sep 13,2017
0 people found
this helpful
Catherine was extremely helpful and amazing at helping me secure my room, she's been on hand to answer any of my concerns and questions, she's a friendly and personable and excellent at her job. Overall she's a bit of a legend....
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Comment on agent fees
Fees are fees, it never feels good paying them, but I understand it's how the agent gets paid, so I guess Catherine deserved her fee as she was great to work with.
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“Elena was very kind and understanding of my needs. Esme ......”

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Sep 12,2017
Minithumbup
By: 'Anthony'
Sep 12,2017
0 people found
this helpful
Elena was very kind and understanding of my needs. Esme sealed with the paperwork effectively. Did the job fast and effectively being helpful with every step. My experience so far is great....
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Comment on agent fees
Fee's might be a little high but then again all agancy fees are quite high anywhere. Specially London.
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“Ben was very helpful. Was always available to answer questions ......”

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Sep 07,2017
Minithumbup
By: 'Sarah'
Sep 07,2017
0 people found
this helpful
Ben was very helpful. Was always available to answer questions and always had a pleasant demeanour. Facilitated the situation with ease...
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“Both Ben and Martina were professional and polite during phone ......”

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Sep 07,2017
Minithumbup
By: 'Monica'
Sep 07,2017
0 people found
this helpful
Both Ben and Martina were professional and polite during phone calls; Ben has been thorough and helpful with his 'current update' emails keeping all parties informed, for which we're grateful....
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“From first contact, right up until the signing date, Benjamin ......”

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Aug 23,2017
Minithumbup
By: 'Rebecca'
Aug 23,2017
0 people found
this helpful
From first contact, right up until the signing date, Benjamin has made finding my next home a very smooth process. Above all, Benjamin is a very well spoken, eloquent professional who communicates himself in a clear manner and he is very cooperative. He has always ...
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“Both of the agents were extremely helpful and answered all ......”

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Aug 21,2017
Minithumbup
By: 'Mubashir'
Aug 21,2017
0 people found
this helpful
Both of the agents were extremely helpful and answered all my questions. They were approachable and friendly. Happy with both of them....
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“Catherine went well out of her way in finding a ......”

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Aug 16,2017
Minithumbup
By: 'Ed'
Aug 16,2017
0 people found
this helpful
Catherine went well out of her way in finding a place that suited my needs. She keep me updated and organised viewings around my schedule. She is friendly and efficient....
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Comment on agent fees
Good. Deserved.
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“The flat we viewed pretty much sold itself but Esme ......”

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Aug 15,2017
Minithumbup
By: 'Dan'
Aug 15,2017
0 people found
this helpful
The flat we viewed pretty much sold itself but Esme gave us plenty of space to make our decision and was very accommodating when it came to agreeing a move in date. We were keen to take the property but move in dates for us ...
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Comment on agent fees
The fees seemed reasonable when considering the wider market. The holding deposit was one of the lowest we had experienced through our searches. We have not heard anything about the existence of any cleaning fees for the future when we leave the property but we will approach this as the time comes.
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“Friendly and helpful throughout the process. Was quick to respond ......”

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Aug 12,2017
Minithumbup
By: 'Matt'
Aug 12,2017
0 people found
this helpful
Friendly and helpful throughout the process. Was quick to respond when I had questions made the letting process quick and not too difficult....
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“Esme has been extremely helpful from day one ensuring I ......”

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Aug 08,2017
Minithumbup
By: 'Arron'
Aug 08,2017
0 people found
this helpful
Esme has been extremely helpful from day one ensuring I was moved into my apartment as soon as possible regardless of the issues faced when struggling to find a final tenant. She has an excellent client facing manner and is always friendly and engaging. A ...
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Comment on agent fees
Very happy with the gesture of good will as my fees were waved because I was not able to move into the property straight away
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“Catherine was extremely helpful from the first phone call and ......”

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Aug 01,2017
Minithumbup
By: 'Sanchit'
Aug 01,2017
0 people found
this helpful
Catherine was extremely helpful from the first phone call and made flat hunting very easy for me. She found me properties according to my preferences and I am very happy about it....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:04 PM 06/01/2016 by allAgents

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Branch - Central London, London, EC2M

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