100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Aug 05,2015
Aug 05,2015
7
people found
this helpful
this helpful
Awful, awful experience with this company. I would beseech any other landlord to not use them. I had a good valuation with the lettings manager, and decided to take them on. From there it was down hill. the staff, even in management capacities are rude and do not care about their customers. They are solely interested in the tenant and working for them rather than the landlord. They entered the property without permission just because the prospective tenant demanded it, they questioned me on works that were not a condition of the rental and that I was having done as a matter of course, i.e, not their business.
I had no choice but to dis-instruct them, and even in the face of a complaint they were rude, narrow minded, harassing, bullying, and were not concerned with offering a gracious goodwill gesture even though I only left because of their behaviour and actions.
They are greedy, money-obsessed and have no inclination to work for their customer. Appalling.
I had no choice but to dis-instruct them, and even in the face of a complaint they were rude, narrow minded, harassing, bullying, and were not concerned with offering a gracious goodwill gesture even though I only left because of their behaviour and actions.
They are greedy, money-obsessed and have no inclination to work for their customer. Appalling.
What agent could do to change your mind?
Work for the landlord not the tenant where appropriate Be gracious in the face of a complaint Not threaten or bully customers Be more concerned with repeat future business than short term financial gainAttached Filesnbsp;
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Latest Reviews
5th Jan 2023
reviewed by 'Claire and nick'
8th Dec 2021
reviewed by 'Shaam'
2nd Jun 2020
reviewed by 'Matt'
21st Mar 2017
reviewed by 'Angry'
19th Nov 2015
reviewed by 'Mr'
5th Aug 2015
reviewed by 'LL&KS'
Opening Hours
Address
The Frost Partnership
146\/148 High Street
Staines
Surrey
TW18 4AH
01784 464606
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £380,000 | £402,000 |
| Lettings | 100% | 67% | £1,550 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 1 | 1 | 0 | 2 | 0 | 0 | 0 |
Areas covered
- TW18
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Jan 05,2023
Jan 05,2023
0
people found
this helpful
this helpful
Megan was absolutely outstanding, professional and polite and was great with communication. She was always very helpful and a great credit to Frost....
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Dec 08,2021
Dec 08,2021
0
people found
this helpful
this helpful
Most amazing customer service I have experienced. My bed broke and I was told it could take a while to be resolved. Laura was so helpful and fixed my bed after work hours. She was so helpful and friendly. First estate agency that has provided ...
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Jun 02,2020
Jun 02,2020
0
people found
this helpful
this helpful
Fantastic estate agent. Frost Staines saved the day when my initial choice of another agent in the town proved to be wrong. Jamie and the team turned the situation round and really showed what a modern, hard working estate agency should be. They fully deserve 5 ...
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Mar 21,2017
Mar 21,2017
5
people found
this helpful
this helpful
Paid the advance payment to 'secure' a property. We were unable to proceed and notified Frost's in writing 2 days after viewing (over a weekend). We expected to have the Reference Fee element of the Advance Payment refunded as no references were taken up and no ...
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Comment on agent fees
A license to print money.
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Nov 19,2015
Nov 19,2015
0
people found
this helpful
this helpful
Following a previous review that I left I made contact with the Middlesex director and told him my concerns. Mr Taylor went through everything with me and explained what had happened regarding my issues I had.
Following our conversation it became clear that I had ...
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Aug 05,2015
Aug 05,2015
7
people found
this helpful
this helpful
Awful, awful experience with this company. I would beseech any other landlord to not use them. I had a good valuation with the lettings manager, and decided to take them on. From there it was down hill. the staff, even in management capacities are rude ...
read full review
read full review
What agent could do to change your mind?
Work for the landlord not the tenant where appropriate Be gracious in the face of a complaint Not threaten or bully customers Be more concerned with repeat future business than short term financial gainAttached Filesnbsp;
Was this helpful?
Yes
Yes
Vendor Fees
TBCLandlord Fees
TBCTenant Fees
TBC Last updated at 21/05/2024, 12:17 PM by Christine BruceComplaints Procedure
RICS and part of the Property Redress Scheme.
Last updated at 11:17 AM 21/05/2024 by Christine Bruce
