100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 04,2015
Aug 04,2015
7
people found
this helpful
this helpful
A very poor service from start to finish. Inadequate vetting & referencing of their selected tenants for our property and a lack of ensuring that the terms of the let were complied with. Completely dishonest when advising us what cover was provided in return for the management fees. Once the tenants had defaulted on the rental agreement little action was taken to redress the situation until we threatened to involve the Ombudsman. After finally offering a financial settlement due to their negligence they then refused to pay us the deposit and kept it for themselves, after repaying only half the rent arrears owed. It has also cost us a lot of money due to dilapidation of the property for which they refuse to compensate.
What agent could do to change your mind?
We were advised that we would pay a higher fee to guarantee rent payments (the fees are not published, only advised by their staff). Once the tenants defaulted, we were then advised that the fees did not include a rent guarantee.Attached Filesnbsp;
Comment on agent fees
We were advised that we would pay a higher fee to guarantee rent payments (the fees are not published, only advised by their staff). Once the tenants defaulted, we were then advised that the fees did not include a rent guarantee.
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Latest Reviews
20th Jan 2015
reviewed by 'Bertie'
Opening Hours
Address
Andrew Grant
44 High Street
Bromsgrove
Hereford and Worcester
B61 8HQ
01527 579977
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £190,000 | £190,000 |
| Lettings | 0% | 0% | £995 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 04,2015
Aug 04,2015
7
people found
this helpful
this helpful
A very poor service from start to finish. Inadequate vetting & referencing of their selected tenants for our property and a lack of ensuring that the terms of the let were complied with. Completely dishonest when advising us what cover was provided in return for the ...
read full review
read full review
What agent could do to change your mind?
We were advised that we would pay a higher fee to guarantee rent payments (the fees are not published, only advised by their staff). Once the tenants defaulted, we were then advised that the fees did not include a rent guarantee.Attached Filesnbsp;
Comment on agent fees
We were advised that we would pay a higher fee to guarantee rent payments (the fees are not published, only advised by their staff). Once the tenants defaulted, we were then advised that the fees did not include a rent guarantee.
Was this helpful?
Yes
Yes
Jan 20,2015
Jan 20,2015
1
people found
this helpful
this helpful
I have used Andrew Grant for both selling and buying and they were pretty good in both areas. Our agent was helpful and honest and did her best to get viewings for our house. Similarly she was helpful in finding suitable properties to buy. Also, ...
read full review
read full review
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Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
