100% lettings valuation accuracy
71% lettings fee satisfaction
Aug 03,2015
Aug 03,2015
5
people found
this helpful
this helpful
Dealing with address Properties has been one of the most frustrating experiences of my life and it has been like that from the very beginning.
first of all when we where introduced to the property we where made several promises before we moved in for example, we wanted the lounge and bedroom to be repainted the kitchen to be clean, the broken glass cemented onto the walls to be removed and the all the sealant in the bathroom to be redone as it was black and failing, also we requested that a book shelf be installed in a space that was perfect for the location.
on the move in date nothing had been done, not even a new coat of paint and a clean kitchen.
we refused to move in and demanded our money back for the time it took to finish the jobs, eventually after 2 weeks the rooms where painted and the sealant was redone and the glass removed, but thats all they where prepared to do.
after a month in the property all the windows failed,all the new paint started to peal off so we where constantly having to hoover up white dust, the blinds broke and mould started to form under the windows and on the ceiling.
we informed address properties but where completely ignored, any emails we sent where read but not responded too.
This continued until we decided to withhold rent and the mould was wiped off and windows replaced.
Unfortunatly the mould did not stop and was a daily battle to keep it away.
This point gets me angry every time I think about it, I came home from work to find the front door was unlocked, I walked into the house to find that address properties where showing someone around the property WITHOUT PERMISSION!! I was amazed that there where strangers in my house and firmly told them to remove themselves, this was not the only case of this as I would have someone just unlock to door and try to let themselves in to show the house, and when they did inform us that they would be showing the property we where not allowed to decline.
and even workmen would unlock the door to put isolation in the ceiling.
many complaints where sent by email and phone to address properties that where also ignored.
After 8 months we decided we where tired of being ignored and enough was enough and moved out.
We tried to come to some arrangement to end our contract with address properties as we where no longer prepared to live there.
All requests where completely ignored until we withheld the rent again.
Address properties denied anything was wrong with the property and threatened us with legal action and late fees.
We continued to pay the rent after the threats for a house we where not living in, while continuing to be ignored and mourned the loss of our mould ridden furniture.
After admitting defeat and paying all we owed to finish our contract we are still waiting for our deposit back.
I have now been calling every single day for 3 weeks to get my deposit back and told every time that only one particular person can arrange my deposit return, I am starting to question if this person exists because he never seems to be in.
I will never recommend anyone to use address properties and I hope this review will prevent people form using them.
first of all when we where introduced to the property we where made several promises before we moved in for example, we wanted the lounge and bedroom to be repainted the kitchen to be clean, the broken glass cemented onto the walls to be removed and the all the sealant in the bathroom to be redone as it was black and failing, also we requested that a book shelf be installed in a space that was perfect for the location.
on the move in date nothing had been done, not even a new coat of paint and a clean kitchen.
we refused to move in and demanded our money back for the time it took to finish the jobs, eventually after 2 weeks the rooms where painted and the sealant was redone and the glass removed, but thats all they where prepared to do.
after a month in the property all the windows failed,all the new paint started to peal off so we where constantly having to hoover up white dust, the blinds broke and mould started to form under the windows and on the ceiling.
we informed address properties but where completely ignored, any emails we sent where read but not responded too.
This continued until we decided to withhold rent and the mould was wiped off and windows replaced.
Unfortunatly the mould did not stop and was a daily battle to keep it away.
This point gets me angry every time I think about it, I came home from work to find the front door was unlocked, I walked into the house to find that address properties where showing someone around the property WITHOUT PERMISSION!! I was amazed that there where strangers in my house and firmly told them to remove themselves, this was not the only case of this as I would have someone just unlock to door and try to let themselves in to show the house, and when they did inform us that they would be showing the property we where not allowed to decline.
and even workmen would unlock the door to put isolation in the ceiling.
many complaints where sent by email and phone to address properties that where also ignored.
After 8 months we decided we where tired of being ignored and enough was enough and moved out.
We tried to come to some arrangement to end our contract with address properties as we where no longer prepared to live there.
All requests where completely ignored until we withheld the rent again.
Address properties denied anything was wrong with the property and threatened us with legal action and late fees.
We continued to pay the rent after the threats for a house we where not living in, while continuing to be ignored and mourned the loss of our mould ridden furniture.
After admitting defeat and paying all we owed to finish our contract we are still waiting for our deposit back.
I have now been calling every single day for 3 weeks to get my deposit back and told every time that only one particular person can arrange my deposit return, I am starting to question if this person exists because he never seems to be in.
I will never recommend anyone to use address properties and I hope this review will prevent people form using them.
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Latest Reviews
7th Sep 2019
reviewed by 'M'
6th Dec 2018
reviewed by 'Jade'
6th Dec 2018
reviewed by 'Jade'
Opening Hours
Address
address properties
183-185 Rose lane
Mossley Hill,Liverpool
Merseyside
L18 5EA
0151 724 1000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 71% | £380 | £2,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 8 | 6 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 15,2022
Aug 15,2022
1
people found
this helpful
this helpful
I can't find another word to describe this agent apart from DISGUSTING. This communication with clients and among themselves are literally horrendous.
Booked a viewing, walked 40 minutes from the city centre and was told in the last minute it'd to be cancelled because no one ...
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Jun 03,2021
Jun 03,2021
0
people found
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this helpful
Please find an alternative to these jokers for your own sake. Completely disinterested and incompetent with any problems or concerns you may have. Avoid at all costs....
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Sep 07,2019
Sep 07,2019
5
people found
this helpful
this helpful
Address Properties are a shambles.
This is by far the worst estate agents I have ever worked with. I have only dealt with minimal staff and can't say that my experience is a fair reflection of all those who work there but my experience has ...
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Dec 06,2018
Dec 06,2018
2
people found
this helpful
this helpful
Had a great experience, very polite over the phone and very helpful, would go out of there way to make sure that you were happy....
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Comment on agent fees
good
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Yes
Dec 06,2018
Dec 06,2018
0
people found
this helpful
this helpful
Had a great experience, very polite over the phone and very helpful, would go out of there way to make sure that you were happy....
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Comment on agent fees
good
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Nov 23,2018
Nov 23,2018
0
people found
this helpful
this helpful
Really good service staff where really helpful highly recommend this company students new to Liverpool this is definitely a company you want to use...
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Comment on agent fees
Good
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Jul 26,2018
Jul 26,2018
1
people found
this helpful
this helpful
Was a residential client with Address properties, no problem we had was to much for them. Couldn't recommend enough....
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Comment on agent fees
Reasonable
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Jul 18,2018
Jul 18,2018
0
people found
this helpful
this helpful
Excellent service and very helpful staff. Always had repairs carried out quickly and the maintenance team kept me informed throughout....
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Comment on agent fees
good
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Jul 03,2018
Jul 03,2018
0
people found
this helpful
this helpful
The Staff are very helpful and go above and beyond to help out. Claire is always very polite and helpful when we visit....
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Comment on agent fees
Good
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Jul 03,2018
Jul 03,2018
1
people found
this helpful
this helpful
Great Letting Agency with very helpful staff would highly recommend to landlords in the Liverpool area looking to rent out their properties....
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Comment on agent fees
Good
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Yes
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Jun 18,2018
Jun 18,2018
1
people found
this helpful
this helpful
Great letting agent would highly recommend. Nothing is too much trouble and the staff go out their way to help you. Nice modern offic too :)...
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Comment on agent fees
Good
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Jun 13,2018
Jun 13,2018
2
people found
this helpful
this helpful
Excellent staff and communication. Made my time here so easy. Staff are very helpful and nothing is too much. Very fast to respond....
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Comment on agent fees
Good
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Jun 30,2017
Jun 30,2017
2
people found
this helpful
this helpful
Worst estate agents going. Took all our deposit from us for ridiculous reasons. Never kept to their word and plain rude staff....
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Comment on agent fees
bad
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Jul 01, 2017
View all comments
(1)
I am unsure as to what property you where a tenant of ours at (and if you actually where a tenant) so as it stands I am unable to respond with specifics, however I will note that I can confirm the following:
1) We are unable to take tenants deposits without both sides agreeing. Your comment is therefore false. Failure to come to a mutual agreement would result in the decision being made by an impartial arbitrator. This is a government scheme set up to ensure fair play when it comes to deposi ...
Feb 09,2017
Feb 09,2017
3
people found
this helpful
this helpful
Worst estate agents ever. They couldn't organise a piss up in a brewery. We had 5 planned viewings with them, they turned up without keys for most properties so we wasted time driving to each house. When attempting to book a following viewing the day after ...
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Comment on agent fees
Average
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Jan 09,2017
Jan 09,2017
3
people found
this helpful
this helpful
Have had constant problems since getting a property from AP.
The first house we agreed we were told wasn't going to be built in time (after paying our deposit.) We later were given a flat which we were told would be ready in time. After ...
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“16/12/2016: WORDT EXPERIENCE EVER!!!!!!!!!!!!!!Address properties are the worse, don't go ......”
Dec 20,2016
Dec 20,2016
1
people found
this helpful
this helpful
16/12/2016: WORDT EXPERIENCE EVER!!!!!!!!!!!!!!
Address properties are the worse, don't go with them.
There was problems with sorting my guarantor and paying my rent, there was mouldy mattresses, broken lights and heaters.
broken boiler- on-going and many other problems. AND IM NOT THE ONLY ONE WITH ...
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Comment on agent fees
bad
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Yes
Aug 03,2015
Aug 03,2015
5
people found
this helpful
this helpful
Dealing with address Properties has been one of the most frustrating experiences of my life and it has been like that from the very beginning.
first of all when we where introduced to the property we where made several promises before we moved in for ...
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read full review
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Yes
Jul 15,2014
Jul 15,2014
4
people found
this helpful
this helpful
I am a student. Address properties stole my deposit arguing that I was liable to pay council tax. I was only told that I needed to pay council tax at the end of the lease. No council tax invoices came under my name during the ...
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Dec 27,2013
Dec 27,2013
6
people found
this helpful
this helpful
Worst Estate agents ever. From the moment we viewed the house we were lied to. Constant empty promises, and they couldn't care less. Especially Alex. Worst house ever, i wouldnt wish my worst enemy to live in, pleasing to the eye, constant underlying issues. Dont ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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