Lincoln, LN2
4.9/5, 374 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
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“part of my oven has been condemned and 7 wks later ......”

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Aug 03,2015
Minithumbdown
By: 'Tina'
Aug 03,2015
0 people found
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part of my oven has been condemned and 7 wks later and one e- mail ( which have passed the buck and put the blame on the company who condemned it) nothing has been done!.. I am not impressed by this company at all and the person who lived in this property before us said they were really good. I have been in the property since April and have been waiting for the ceiling to be painted I received an e- mail 2wks ago to say that I could paint it and send them the invoice again they passed the buck and blamed the contractor!... we still have lots of rubbish around the rear of the property and was told the land- lady said it wasn't hers so "if we like we can do what we want with the rubbish....or was it "take it to the tip". We love the house its in a nice location but it's such a shame about the support from the agents, we are not moaner 's and take pride in "our home" and we can give you lots of references to say what good tenants we are, our previous landlady was excellent so we guess we have been spoilt! We feel that we pay £500 for what ? If we decided to stop our rent I'am sure there would be a phone call with-in the week.
What agent could do to change your mind?
Be a it more helpful about getting jobs done.
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By: Claire
Aug 06, 2015
Dear Tina & Simon,
I would like to thank you for bringing this to my attention and once again apologise for any inconvenience caused. Further to our conversation, as you know, we have addressed the issues raised and taken action. We look forward to a more positive review from yourselves shortly and will continue every effort to reassure you of our best intentions and to build upon our improved customer relationship.
Assuring you of my personal attention,
kind regards
Claire

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Latest Reviews

View all Reviews 374
Featured Review
a
reviewed by 'Kayleigh'
“Holly has been fantastic throughout our moving process. She has been easy to get hold of and kept us up ......”
18th Sep 2023
reviewed by 'S'
“Awful. They withhold my rent for days and I have to keep chasing. My dedicated property manager has left the ......”
26th Aug 2023
reviewed by 'Pauline Mawson'
“What a great team Walters in Lincoln have, the marketing, photos and video of my property were second to none, ......”
14th Aug 2023
reviewed by 'Elly'
“Initially good ...but gone down hill fast...communication poor . Data breaches !! Had my email address shared to 212 other people by ......”
4th Jul 2023
reviewed by 'Sisilia'
“Holly was brilliant. Me and my family viewed the house and we now living in it and throughout the way ......”
19th Jun 2023
reviewed by 'Andy'
“Holly has been brilliant from start to finish. Great communication and very helpful....”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Northwood
25-26 Silver Street
Lincoln
Lincolnshire
LN2 1EW
01522 525 555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £67,000 £595,000
Lettings 98% 99% £300 £7,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
83 6 208 9 27 0 11 1 27 2
Areas covered
  • LN8
  • Lincolnshire
  • LN9
  • Grantham
  • LN10
  • Newark
  • LN11
  • LN1
  • LN12
  • LN2
  • LN13
  • LN3
  • DN21
  • LN4
  • NG22
  • LN5
  • NG23
  • LN6
  • NG24
  • LN7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Featured Review
a

“Holly has been fantastic throughout our movin......”

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Feb 20,2023
Minithumbup
By: 'Kayleigh'
Feb 20,2023
0 people found
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Holly has been fantastic throughout our moving process. She has been easy to get hold of and kept us up to date with everything. She made sure we got moved as quickly as possible and made everything stress free!...
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“Awful...”

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Sep 18,2023
Minithumbdown
By: 'S'
Sep 18,2023
3 people found
this helpful
Awful. They withhold my rent for days and I have to keep chasing. My dedicated property manager has left the company and communication since her leaving has been abysmal...
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“Highly recommended...”

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Aug 26,2023
Minithumbup
Staff profile picture
Joanne
By: 'Pauline Mawson'
Aug 26,2023
0 people found
this helpful
What a great team Walters in Lincoln have, the marketing, photos and video of my property were second to none, excellent quality. Ben conducted all the viewings, very communicative, keeping me appraised at every step. During what was a tricky transaction Joanne kept me sane, ...
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“Initially good ...but gone down hill fast...c......”

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Aug 14,2023
Minithumbdown
Staff profile picture
Adrian
By: 'Elly'
Aug 14,2023
2 people found
this helpful
Initially good ...but gone down hill fast...communication poor . Data breaches !! Had my email address shared to 212 other people by the Director Adrian . Also my personal details passed to my tenants without my agreement resulting in them ringing me out of hours . You have to ...
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“Holly was brilliant. Me and my family viewed ......”

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Jul 04,2023
Minithumbup
By: 'Sisilia'
Jul 04,2023
0 people found
this helpful
Holly was brilliant. Me and my family viewed the house and we now living in it and throughout the way to rent it - Holly was amazing, helping and we're so grateful and happy....
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“Thanks Holly...”

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Jun 19,2023
Minithumbup
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Liz
By: 'Andy'
Jun 19,2023
0 people found
this helpful
Holly has been brilliant from start to finish. Great communication and very helpful....
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“Excellent Services...”

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Jun 13,2023
Minithumbup
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Liz
By: 'Peter Bullock'
Jun 13,2023
0 people found
this helpful
Would like to take this opportunity to thank Crystal and team again for their prompt and excellent services. Recently I had two of my properties becoming vacant at same time and thanks to Crystal and team to deliver an excellent service by getting new tenants ...
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“Holly is brilliant!...”

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May 06,2023
Minithumbup
By: 'Emma'
May 06,2023
0 people found
this helpful
Holly has been amazing throughout my experience so far becoming a tenant at Northwood. Right from the start she has been incredibly professional and informative but also personable, friendly and most importantly approachable. She has been at the other end of the phone whenever I've ...
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“Jay is our house manager and our go to if we ......”

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May 03,2023
Minithumbup
By: 'Rachel'
May 03,2023
0 people found
this helpful
Jay is our house manager and our go to if we need anything. She is always efficient and very helpful in all of queries. Definitely worth a 5* rating....
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“Jay has been our agency contact for years and......”

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May 03,2023
Minithumbup
By: 'Kaya Bremner'
May 03,2023
0 people found
this helpful
Jay has been our agency contact for years and has always been fantastic. She takes the time to listen to your concerns and is always happy to help. We love seeing Jay as she is always up for a laugh, which is always lovely, especially ...
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“Thank you jay, jay helped guide us through al......”

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May 02,2023
Minithumbdown
By: 'Alex'
May 02,2023
0 people found
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Thank you jay, jay helped guide us through all the steps and provided great customer service. Can’t complain at all....
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“Northwood is good agency and Joy was always t......”

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May 01,2023
Minithumbup
By: 'Micky'
May 01,2023
0 people found
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Northwood is good agency and Joy was always there for us , always helpful and polite , any issues found while doing regular checks were always sorted to our satisfaction . Great experience as tenants, would recommend 👌....
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“Excellent service throughout my tenancy, I on......”

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Apr 30,2023
Minithumbdown
By: 'Ollie Cooper'
Apr 30,2023
0 people found
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Excellent service throughout my tenancy, I only had a few minor issues with the property, which were very promptly rectified when I mentioned!...
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“Excellent...”

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Apr 30,2023
Minithumbup
By: 'Jacob Graley'
Apr 30,2023
0 people found
this helpful
Holly is knowledgeable, professional, friendly and trustworthy. She is a very effective Property Manager, gives me peace of mind and I wouldn't go with anyone else. One of Holly's skills is clear and consistent communication. She is one of the reasons I decided to continue ...
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“Great Experience as a tenant with Northwoods.......”

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Apr 28,2023
Minithumbup
By: 'Ruth'
Apr 28,2023
0 people found
this helpful
Great Experience as a tenant with Northwoods. Jay letting manager and the sub-contractors maintenance team thumbs up, great job guys....
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“Holly is prompt and professional in her commu......”

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Apr 28,2023
Minithumbup
By: 'Libby'
Apr 28,2023
0 people found
this helpful
Holly is prompt and professional in her communication which is ideal for us being overseas based. Thanks for all your help Holly...
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“Holly is always friendly and very helpful in ......”

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Apr 28,2023
Minithumbup
By: 'Sharon Cassidy'
Apr 28,2023
0 people found
this helpful
Holly is always friendly and very helpful in all aspects with renting a property from Northwood.I would highly recommend this Esate Agent for anyone looking to rent.All staff are professional and happy too help....
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“Holly has been personable from start to finis......”

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Apr 28,2023
Minithumbup
By: 'Sophie'
Apr 28,2023
0 people found
this helpful
Holly has been personable from start to finish. She goes above and beyond in service delivery and is always professional and kind. Thanks for all your help and making my house a home....
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“Jay is approachable and she is a very helpful......”

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Apr 27,2023
Minithumbup
By: 'J&S'
Apr 27,2023
0 people found
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Jay is approachable and she is a very helpful agent. She always respond to emails promptly when we have any questions or problems....
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“Absolute fantastic service, very friendly, ev......”

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Apr 27,2023
Minithumbup
By: 'Adam Wheal'
Apr 27,2023
0 people found
this helpful
Absolute fantastic service, very friendly, even though I felt like a pain constantly ringing and chasing things up Holly and the team were more than happy to help definitely recommend them to anyone. Great service Thanks Northwood. Thanks Holly for getting us in....
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“We have rented properties for 2 years. Jay ha......”

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Apr 27,2023
Minithumbup
By: 'Libby'
Apr 27,2023
0 people found
this helpful
We have rented properties for 2 years. Jay has given excellent customer service and support through out this. No problem is to big. The process has not been stressful, everything has been explained really well. Jay does regular check in to make sure everything is ok ...
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“Great service, Holly is always friendly and h......”

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Apr 27,2023
Minithumbup
By: 'Matthew'
Apr 27,2023
0 people found
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Great service, Holly is always friendly and helpful and responds quickly to any questions. I would recommend her to anyone....
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“Great experience with Northwood....”

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Apr 27,2023
Minithumbup
By: 'amanda'
Apr 27,2023
0 people found
this helpful
Great experience with Northwood. I would highly and confidently recommend. This has been my first rental property. Jay was friendly, helpful & knowledgeable. Nothing was too much trouble and no question too big or small. She made the whole experience a great one....
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“Holly...”

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Apr 27,2023
Minithumbup
By: 'nigel wellings'
Apr 27,2023
0 people found
this helpful
Holly has managed my lets for a number of years. She is dynamic and pleasant and always gets things sorted so many thanks for your hard work....
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“Thankyou Northwood especially holly johnson f......”

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Apr 26,2023
Minithumbup
By: 'Dave Gooderham'
Apr 26,2023
0 people found
this helpful
Thankyou Northwood especially holly johnson for all your help in finding a great property. Very professional and great communication. Well recommended....
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“Really good service, I haven't had any import......”

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Apr 26,2023
Minithumbup
By: 'Leonardo Guevara'
Apr 26,2023
0 people found
this helpful
Really good service, I haven't had any important problems with the department, and the few problems I had were fixed quickly....
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“Highly recommend...”

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Apr 26,2023
Minithumbup
By: 'Sherry'
Apr 26,2023
0 people found
this helpful
Always found Jay helpful whenever we have had any issues with the property we rent. He is always efficient at answering queries and getting back to us regarding anything we need. Would highly recommend renting a property through Northwood, we have been renting our current ...
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“One of the Best Letting agents we have dealt ......”

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Apr 26,2023
Minithumbup
By: 'Ed'
Apr 26,2023
0 people found
this helpful
One of the Best Letting agents we have dealt with over the years! Very helpful and prompt when dealing with queries/problems. Would highly recommend these great people at Northwood Lettings Lincoln....
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“Very happy with the service. Very friendly an......”

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Apr 26,2023
Minithumbup
By: 'Yavor'
Apr 26,2023
0 people found
this helpful
Very happy with the service. Very friendly and responsive. Always been there for us when we needed them. Thank you!...
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“Wonderful service and always helpful staff. T......”

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Apr 26,2023
Minithumbup
By: 'Mudasar abbas'
Apr 26,2023
0 people found
this helpful
Wonderful service and always helpful staff. They respond immediately and try to sort any problem. I am very much satisfied....
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Staff picture Joanne
(5)
Staff picture Adrian
(3)
Staff picture Luna
Staff picture Liz
No image available Alex

Landlord Fees

Let only service
£600 (inc. VAT), On Completion (Fees are negotiable)

Our Let Only service remains immensely popular with Lincolnshire Landlords who prefer to manage their own properties, but wish to outsource responsibility for marketing, viewings and the administration associated with formalising the tenancy.

Within this service we provide expert guidance on the rental value you should expect to achieve in the current market, as well as offering any pertinent advice on relevant legislation.

If you are not members of a redress scheme or have the required information commissioners licences then Northwoods Guaranteed Rent or Fully Managed packages may be more appropriate to prevent a £5,000 fine resulting from failure to follow to increasing number of regulations being placed on the PRS. (Private Rental Sector)

Last updated on 23/07/2020, 3:09 PM by Adrian Taylor, Director

Tenant Management Service
8% (inc. VAT), On Completion (Fees are negotiable)

Our Rent Collection service is the ideal management service for Lincolnshire Landlords who are able to take care of ad hoc problems arising with their property for themselves, but would like us to look after finding tenants and the month by month collection and processing of rent.

Included in this service we offer market guidance on the rental value you can expect to achieve in the current market, as well as pertinent advice on any legislation to be taken into consideration.

If you are not members of a redress scheme or have the required information commissioners licences then Northwoods Guaranteed Rent or Fully Managed packages may be more appropriate to prevent a £5,000 fine resulting from failure to follow to increasing number of regulations being placed on the PRS. (Private Rental Sector)

Last updated on 23/07/2020, 3:09 PM by Adrian Taylor, Director

Full Management Service
14.4% (inc. VAT), Pay Upfront (Fees are negotiable)

Managing your Assets: Our Northwood Guarenteed Rent and Fully Managed packages cover all of Lincolnshire. We offer a full range of traditional rental services to suit the individual Landlords needs, but if you are looking for a low-risk option, then the Guaranteed Rent Service is the option for you. We pay you even when the property is vacant, to sum up, we buy your risk!

Last updated on 23/07/2020, 3:12 PM by Adrian Taylor, Director


Vendor Fees

Overall Fees
1.5% (inc. VAT), On Completion (Fees are negotiable)

We believe in a customised approach; every home is different and needs to be treated accordingly to get the right result for our customers. Whether you are looking to purchase or sell, we believe in getting to know all our customers, in doing this we can help you find your ideal property. For those looking for a comprehensive service, we offer an unparalleled value for money service.
Initial advice is always free and without obligation. We understand that selling and moving home is a stressful time, so we offer the service level to make it as simple as possible from accompanied viewings if you feel uncomfortable conducting the viewing, negotiating the absolute best deal for you along with any other support required. For a valuation and advice, call us on Lincoln 01522 525555. We have several bespoke packages starting from as low as 0% Agents Fees when you choose our quick sale service, we take NO COMMISSION from you for the sale of your property

Last updated on 15/01/2021, 6:48 PM by Adrian Taylor, Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:57 AM 11/03/2022 by

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Northwood

Branch - Lincoln, LN2

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